Win with SAP Hybris Commerce Cloud

Transcription

1 Win with SAP Hybris Commerce Cloud Hansen Lieu, SAP Hybris January 2018

2 Win with commerce Become a digital business Deliver contextual customer experiences Gain commerce agility 2

3 SAP Hybris Commerce Cloud solution overview Product content management Content and catalog management Workflow & collaboration tools Product classification & categorization Intuitive, multilingual product cockpit Customer experience / Web content management Page templates for all channels SmartEdit UI Personalization Preview mode including device context preview Drag & drop editing of components and slots Search & navigation Solr based Faceted browsing, keyword & product suggestions Boost & bury and visual search editing Core commerce capabilities Omnichannel storefront Account registration Promotions & coupons Cart, checkout, payment integration Organization/account management (B2B) Order management Real-time inventory management across entire organization Product configuration & bundling Order versioning, order routing, order replenishment Pick, pack and dispatch Omnichannel fulfillment (buy online pick up in store & buy online return in store) Replenishment & quotation (B2B) Bulk orders and re-orders (B2B) Shipping carrier integration Customer service SAP Hybris Service Cloud integration including ticketing system Assisted service mode Native customer support cockpit for standard customer service capabilities Integration Built-in integration to SAP Hybris Marketing Cloud, SAP Hybris Cloud for Customer, SAP Ariba, SAP S/4HANA and others Data hub for data aggregation and validation Open omni-commerce connect (OCC) API Platform SAP HANA Java and standard-based Agile, flexible, extensible Microservices architecture Container-based Accelerators B2C and B2B Financial services, telco & media, citizen engagement, utilities China 3

4 Our cloud packages are tailored to your business Enterprise edition Contextual commerce Professional edition Omni-channel commerce Standard edition Go online 4

5 SAP Hybris Cloud Services Cloud onboarding Cloud infrastructure Post go-live cloud support Cloud application performance Cloud security 5

6 Our geographic coverage - serving customers globally Datacenter Locations Live sites Frankfurt, Germany Boston MA, USA St.Leon-Rot, Germany (December 2017) Sydney, Australia (February 2018) Newton Square, USA (March 2018) Planned China (July 2018) Russia (July 2018) 6

7 Why SAP Hybris Commerce Cloud? 7

8 Rated as a Leader by Forrester for both B2C & B2B scenario SAP Hybris is a best fit for companies looking for an industrial-strength, reliable, and fully functional commerce platform that is in wide use across several industry verticals. SAP Hybris continues to be a favorite because of its stability, large global implementation partner network, and vertical industry solution focus. The Forrester Wave : B2C Commerce Suites, Q The Forrester Wave : B2B Commerce Suites, Q

9 Rated as a Leader by Gartner too SAP Hybris is a Leader, based on the ability of SAP Hybris Commerce to support both B2B and B2C business models and global, scalable commerce implementations; its presence in multiple vertical industries; and its ecosystem and adjacent technology areas. SAP Hybris continues to invest in adjacent commerce technologies. 9

10 Selected SAP Hybris Commerce Cloud customers RETAIL & CONSUMER PRODUCTS MANUFACTURERS IND. EQUIPMENT ENERGY, CHEMICALS PROF. SERVICES SW, IT HIGH TECH, LIFE SCIENCE & HEALTHCARE WHOLESALE DISTRIBUTION & TRAVEL 10

11 ANNIE SELKE Dramatically increasing online hits and revenue with SAP Hybris Commerce Cloud. 94% increase in online revenue for wholesale brand 82% increase in online revenue for retail brand 66% more customer contact Our aim was to boost sales by combining our sites onto one platform and encouraging customer interaction. SAP Hybris Commerce enabled us to achieve this and the results have far exceeded expectation. Bob White, President and COO, Fresh American LLC 11

12 SMITH OPTICS Innovative, durable, top-quality eyewear, goggles, and helmets market sold in more than 50 countries through specialty and sporting goods stores % increase in site traffic 50% increase in mobile traffic 25% growth in customer base in the first eight months We chose SAP hybris Commerce Suite to increase our B2C footprint by aligning our digital portals on one platform and unifying our online presence. Our B2C web site was a success, and we decreased time to market for internal teams. Eric Stumpner, Senior E-Commerce Sales Manager, Smith 12

13 Delight your customers Disrupt & dominate your Market Thrive in the digital economy Win with SAP Hybris Commerce Cloud 13

14 Thank you. Contact information: Hansen Lieu Senior Director, SAP

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