Fit for Purpose Driving Organizational Maturity via Evolutionary Change

Transcription

1 Fit for Purpose Driving Organizational Maturity via Evolutionary Change Mike Leber Agile & Lean Coach

2 !!!"#$%&'$()$#*+",*-.

3 !"#"$%&'()%*)+,-".'/01+2)3

4 My Airport Story

5 Traffic in Gurgaon Fit for Purpose?

6 4+%5$"5)67%,)*'89.&)9)2$%$"02 Opportunities for Improvement! Improvements Visualize Work Different Work Item Types Workflow Kanban Limits Ready for pull ("done") Blocking issues (special cause variations) Capacity Allocation Metrics-related aspects such as - lead time, local cycle time, SLA target Inter-work item dependency (incl hierarchical, parent-child dependency) Inter-workflow dependency Other risk dimensions - cost of delay (function shape & order of magnitude), technical risk, market risk Feedback Loops!)). Limit WIP :-%&&0; Shallow does not mean bad Explicit Policies Manage Flow Depth of Kanban, D. Anderson

7 <%&1),'7%,)*'89.&)9)2$%$"02 Work Different Work Item Types Workflow Kanban Limits Ready for pull ("done") Blocking issues (special cause variations) Capacity Allocation Metrics-related aspects such as - lead time, local cycle time, SLA target Inter-work item dependency (incl hierarchical, parent-child dependency) Inter-workflow dependency Other risk dimensions - cost of delay (function shape & order of magnitude), technical risk, market risk However, start with purpose and needs first! Attach improvement opportunities to purpose & needs Values-based Assessment, Mike Burrows

8 Purpose is Multi-dimensional =!"#$%%#&'()#*'(#+,"#-$." /'.0$123#45+#&"#%67" Business Purpose? Common Purpose! Purpose Measurement Acitvity?? via Stephen Parry People Purpose Customer Purpose

9 A1,"2),,'B#"&"$3 Market Opportunities, Stakeholder Demand, Business Risk, Options Opportunities for Improvement Value Creation, Collaboration, Problem Solving Flow of Work Customer Validation Predictability Liquidity - Adaptiveness

10 :%&&3'C0*D+)3 CMMI Staged Representation

11 /6E1+F)'GDD)5$ Change should always match organizational maturity Large Change has high potential for resistance, Hits inmature organizations, increases distrust and puts recovery on risk Lean Kanban University

12 Survivability / Lead the business (strategy and positioning) / Confidence they can deliver on strategic goals / Legacy (long term survival) Assumption about specific agendas on different hierarchy levels. Finally all agendas to be focused on at all levels! Service-Orientation / Up-managing answer the hard questions with confidence / Down-managing make difficult decisions with confidence Sustainability / Relief from abusive environment / Overburdened / Quality suffers / Low job satisfaction B#)2*%,' D0+'E-%2#) Lean Kanban University

13 Initial Process Evolutionary change has no defined end point Evaluate Fitness Roll back Evaluate Fitness Roll forward We don t know the endpoint but we do know our emergent process is fitter! Evaluate Fitness Evaluate Fitness Evolving Process Evaluate Fitness Lean Kanban University Future process is emergent

14 C+0;"2#'E-%2#)'E%.%7"&"$3 Fitness Lean Kanban University Time Change is less about Process and it is not a defined Path! It starts with a journey. And it is all about Change Capability!

15 / Engage: Understand, define, and lock onto customer needs / Learn: Make sense of the customers needs and their environment and share the information across the business Ingredients for Growing Maturity / Lead: Make a case for improvement and lead change at all levels of the organisations not just the executive / Improve: Act and implement improvements and innovation to better serve customers and operational effectiveness via Stephen Perry

16 Strategy vs Capability Strategy Review Learning & improvement Row WIP Limit Formula for evolutionary change Column WIP Limit! Stressor! Reflection Mechanism! Leadership Personal WIP Limit Stressor Visualization David J. Anderson Ops Review Risk Review & SDR Replenishment & Delivery Planning Kanban Meeting Reflection Mechanism Personal Reflection

17 E025&1,"02 / Purpose is not a one-size fits all concept / One-size fits all solutions don t help / Fitness via Evolutionary Change / Engage, Learn, Lead, Improve a System of Systems / Shape Anti-Fragile Systems