TeraGo TRANSFORMING THE BUSINESS TELECOM INDUSTRY

Size: px
Start display at page:

Download "TeraGo TRANSFORMING THE BUSINESS TELECOM INDUSTRY"

Transcription

1 TeraGo TRANSFORMING THE BUSINESS TELECOM INDUSTRY

2 SUCCESS TeraGo Networks

3 Transforming the Business Telecom Industry SEE WHAT CHANGES TERAGO NETWORKS HAS MADE TO BECOME ONE OF CANADA S PREMIER IT END-TO-END SOLUTIONS PROVIDERS. What does it take to be the largest cloud business in Canada? The perfect combination of telecommunications and IT solutions, a network that spans across Canada, and a successfully implemented transformational plan. TeraGo Networks has all of these components, allowing the organization to provide the capabilities needed to address its clients secure data flow and management requirements. The company s fully Canadian-owned infrastructure spans 46 different markets, providing business customers with Internet and voice access, and more recently data center and cloud services. Your data is one of your most significant assets and impairment of your data and its movement can significantly impact your business, the company shared. By providing an end-to-end solution all the way from your IT infrastructure in the office to your IT resources in the cloud your company can reduce the operational and capital costs of managing your own equipment, while significantly reducing the risk of data loss. TeraGo Networks started as an access company that sold Internet access and point-to-point connectivity primarily using fixed wireless microwave technology. Since its foundation however, the Internet access market has become highly competitive, with the Internet moving towards a commodity level of need among users. TeraGo realized it needed other products to stay competitive in the market, and has since moved into data centers, cloud computing, and voice solutions. TeraGo only serves B2B clients with no retail customers, allowing them to focus on the various solutions an enterprise would need to stay connected to its clients, each other, and its work.

4 SUCCESS

5 TeraGo has a level of flexibility that the big guys just can t match. - Ryan Lausman, COO of TeraGo Networks Ryan Lausman, COO of TeraGo Networks, believes that in the world of telecom, speed, innovation, and highly efficient scaling are the keys to success. He is very happy to be with a mid-market telecom company like TeraGo, as it is large enough to offer a wide range of products and solutions but flexible enough to offer highly customized solutions. Our speed to market sets us apart, he said. We re not the big corporations in the industry, but we have the same capabilities. We also have the ability to offer support and care like the small guys. Even though I m the COO, I talk to customers and help them deal with issues if they arise. TeraGo has a level of flexibility that the big guys just can t match. This flexibility has been enhanced by TeraGo Network s commitment to its transformational plan, which was introduced in the first quarter of Since then, many of its main strategies have been successfully implemented. This means the business has transitioned from a network services provider to an end-to-end data solutions provider; the product set has expanded to include data centers and cloud services; and that a full suite of IT solutions are available to serve enterprise customers. Lausman shared that a few years ago, TeraGo Networks came to a point where it had no other option except to transform: its main legacy BSS and OSS systems were a decade old and had grown organically to a point of instability, other systems had a lot of custom code that complicated things, and trying to upgrade software was next to impossible. TeraGo Networks started as a small company, but the original systems the company started with don t grow very well. For example, we tried to upgrade a version of our accounting software, but at the end we got a big bill with no increase in functionality or productivity. That s why we needed to institute this transformational plan. April 2016 thebossmagazine.com 5

6 SUCCESS

7 TeraGo Networks has been able to institute much of this plan at a breakneck pace. Lausman, who has a history of working in the fast environment of startups, knew firsthand that the faster a company can make changes successfully, the faster it can reap the financial rewards. He and the other leaders at the company also knew that getting into cloud computing was the key to expanding the company s product offering. Cloud service providers are relatively new to clients, so TeraGo Networks is making every effort to help enterprises understand just what they need, and what is possible to provide. We re on the cutting edge of what a cloud service provider can do. There s a lot of complexity around billing and offering services effectively in this market. Customers consume the cloud at all hours of the day in very complex, customized use. So we ve created a tool for customers that allows them to monitor their usage. The challenge with offering this tool is that custom control software doesn t exactly exist in the form that TeraGo Networks needed it to when the company set out to offer this service to clients. This led to piecing together the bits that did exist in the industry, and then pulling the industry along to understand what service providers like TeraGo need. April 2016 thebossmagazine.com 7

8 SUCCESS The need for a client cloud tool like this, as well as the need for the infrastructure for the cloud itself, led TeraGo Networks to make strategic acquisitions within the industry. The fastest way for us to get into a new product category was to acquire an established organization already in the field. We re not a software developer and didn t have the capabilities before to offer cloud services, so through our complete company overhaul we acquired RackForce and BoxFabric. RackForce, a cloud services provider, and BoxFabric, an IaaS managed cloud hosting company with a Tier3 data center, brought their expert knowledge of the cloud as well as a client base with which to start TeraGo s new product line. A small team was responsible for integrating the new acquisitions into TeraGo, which was no easy feat. It added more complexity to an already complex system, meaning the integration of software and maintaining multiple billing systems. Redline Communications The Internet of Things means connecting devices, sensors, and people at the furthest reaches of your field operation to your office network. Redline Communications has the wireless systems and the field teams to make the IoT a reality for your company. Our reliable and rugged field communications IP networks can connect any device, in any environment, for any application. Contact Redline and see what the Internet of Things can do for your business. e: sales@rdlcom.com w: 8 thebossmagazine.com April 2016

9 I was personally involved in a lot of the work, Lausman shared. When there s a small team leading the charge, you can really control the outcome a lot better. Stewart Lyons, our CEO, was involved every step of the way. If leadership isn t hands-on like this, it s easy for the outcomes to be siloed off. With the foundation of the transformational plan in place, TeraGo Networks can move onto the more complex goals of the strategy while continuing its focus on its current customer base. Lausman wants to make sure TeraGo is caring for its current client base as the company grows and puts new plans in place. In terms of the transformational plan, the next phase will focus on front-end office MISSION CRITICAL WIRELESS INFRASTRUCTURE rdlcom.com applications, including CRM, provisions, and billing. The new offerings in this arena are compelling, said Lausman. They are cheaper than the old legacy systems, and speak to the evolution of how software is sold today. We re in final vendor selection and will move onto deployment soon. It s a much better time to be doing this than six or seven years ago. Core productivity software has become a lot better. Once we have all of the pieces in place we will have the platform where we can introduce new products quickly. This way, our systems can do the hard work, and we can focus on what truly makes TeraGo great our customers.

10 TeraGo 55 Commerce Valley Drive West, #800 Thornhill, ON L3T 7V9 Canada Ph: Fax: POWERED BY

Elastic Path Commerce for Telecoms. A Solution Overview

Elastic Path Commerce for Telecoms. A Solution Overview Elastic Path Commerce for Telecoms A Solution Overview Telecommunications: Commerce in A Connected World Communications service providers are facing a rapidly transforming business model in which customer

More information

OUTCOME-BASED BUSINESS MODELS IN THE INTERNET OF THINGS

OUTCOME-BASED BUSINESS MODELS IN THE INTERNET OF THINGS OUTCOME-BASED BUSINESS MODELS IN THE INTERNET OF THINGS EDY LIONGOSARI VIDEO TRANSCRIPT Tell me a little bit about yourself and your background in IoT. I m Edy Liongosari, I appreciate this opportunity

More information

The Digital Maturity Model & Metrics Accelerating Digital Transformation

The Digital Maturity Model & Metrics Accelerating Digital Transformation White Paper The Digital Maturity Model & Metrics Accelerating Digital Transformation Prepared by Sandra O'Boyle Senior Analyst, Heavy Reading www.heavyreading.com on behalf of www.huawei.com October 2016

More information

Discussions in digital: What s a marketing ecosystem and what does it mean for marketers?

Discussions in digital: What s a marketing ecosystem and what does it mean for marketers? Discussions in digital: What s a marketing ecosystem and what does it mean for marketers? Marketing ecosystems are creating new professional opportunities and making new demands. Here s how today s marketing

More information

HYBRID CLOUD COMPUTING. The Great Enabler of Digital Business

HYBRID CLOUD COMPUTING. The Great Enabler of Digital Business HYBRID CLOUD COMPUTING The Great Enabler of Digital Business It s no secret that digital business transformation and hybrid cloud computing are two of the most dominant IT trends today. But are they interrelated

More information

Why it s time to move to online accounting software

Why it s time to move to online accounting software 7Game Changing Trends: Why it s time to move to online accounting software Brought to you by: 7 Game changing trends: Why it s time to move to online accounting software The past decade has brought extraordinary

More information

GE Digital Executive Brief. Enhance your ability to produce the right goods in time to satisfy customer demand

GE Digital Executive Brief. Enhance your ability to produce the right goods in time to satisfy customer demand Enhance your ability to produce the right goods in time to satisfy customer demand Traditionally, successful production has relied heavily on skilled personnel. Experienced employees installed equipment

More information

Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports

Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Enhanced Employee Health, Well-Being, and Engagement through Dependent Care Supports Webinar Question & Answer Session Transcript June 23, 2010 Dave Lissy, Chief Executive Officer, Bright Horizons Family

More information

The evolving business of Finance & Accounting - New delivery models for debits & credits

The evolving business of Finance & Accounting - New delivery models for debits & credits Inside: - Overview - Evolution of F&A Capabilities - SaaS, Cloud and Corporate F&A - Decisions CFOs & Controllers Must Make - Summary A Special Report from Vital Analysis The evolving business of Finance

More information

CASE STUDY. Techo-Bloc

CASE STUDY. Techo-Bloc CASE STUDY Techo-Bloc Thinkmax Takes Techo-Bloc to the Next Level with Microsoft Dynamics 365 (AX) About Techo-Bloc Techo-Bloc is North America s leading manufacturer of innovative concrete paving products,

More information

Embracing the cloud CLOUD SERVICES CREATE SMALL BUSINESS EDGE

Embracing the cloud CLOUD SERVICES CREATE SMALL BUSINESS EDGE Embracing the cloud CLOUD SERVICES CREATE SMALL BUSINESS EDGE In just a few short years, the cloud has transformed how organizations operate, offering a wide array of services that lower costs, boost efficiency,

More information

profitability in business systems BSS consolidation and harmonization Your business technologists. Powering progress

profitability in business systems BSS consolidation and harmonization Your business technologists. Powering progress profitability in business systems BSS consolidation and harmonization Your business technologists. Powering progress Value Through Efficiency After years of technology innovation and IP transformation,

More information

Kara Howard, Trading Strategy Manager, TalkTalk Business

Kara Howard, Trading Strategy Manager, TalkTalk Business Buyer's Guide: VoIP To help you make the move we ve put together a checklist of the top questions you should consider when choosing an Internet-based solution. Kara Howard, Trading Strategy Manager, TalkTalk

More information

THE E-COMMERCE BUSINESS OWNER'S GUIDE TO SEO MANAGEMENT

THE E-COMMERCE BUSINESS OWNER'S GUIDE TO SEO MANAGEMENT THE E-COMMERCE BUSINESS OWNER'S GUIDE TO SEO MANAGEMENT Lessons from Online Retailers Who Successfully Drive SEO Growth Table of Contents Introduction Why Top-Performing E-commerce Businesses Invest in

More information

Executive Perspective Unique Viewpoints from Industry Leaders

Executive Perspective Unique Viewpoints from Industry Leaders Mark Marron CEO and President, eplus Editor s Note: Mark Marron became the Chief Executive Officer and President of eplus inc. on August 1, 2016. He began his career at eplus in 2005 as Senior Vice President

More information

ericsson White paper GFMC-17: Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY

ericsson White paper GFMC-17: Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY ericsson White paper GFMC-17:000619 Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY Introduction The rapidly expanding digital economy has exposed a clear gap in both the architecture and operational

More information

GROW YOUR BUSINESS WITH THE VOCUS BUSINESS PARTNER PROGRAM. WE ARE BUILT FOR BUSINESS. NATIONAL BUSINESS PARTNER PROGRAM DISCOUNTED ON-NET PRICING

GROW YOUR BUSINESS WITH THE VOCUS BUSINESS PARTNER PROGRAM. WE ARE BUILT FOR BUSINESS. NATIONAL BUSINESS PARTNER PROGRAM DISCOUNTED ON-NET PRICING GROW YOUR BUSINESS WITH THE VOCUS BUSINESS PARTNER PROGRAM. NINE REASONS TO PARTNER WITH VOCUS GENEROUS COMMISSIONS NATIONAL BUSINESS PARTNER PROGRAM DISCOUNTED ON-NET PRICING CO-MARKETING ACTIVITIES NATIONAL

More information

Reimagine productivity with Microsoft Dynamics 365

Reimagine productivity with Microsoft Dynamics 365 Reimagine productivity with Microsoft Dynamics 365 Transform business process automation and people productivity with Microsoft Dynamics 365 and the Microsoft Cloud Customer Service Financials Operations

More information

Table of Contents Topic Page # 1) HANA 2) BW on HANA 3) Suite on HANA 4) S4 HANA 5) A bit about SAP s history and evolution 6) Migration to S4

Table of Contents Topic Page # 1) HANA 2) BW on HANA 3) Suite on HANA 4) S4 HANA 5) A bit about SAP s history and evolution 6) Migration to S4 Foreword My name is Uma Vanka. I am the Chief Innovation & Strategy Officer for Weltall Technologies. I come with 18+ years of industry experience, most of it in SAP. Started my career as a Java developer

More information

CIOReview. Apptricity END-TO-END SUPPLY CHAIN VISIBILITY SUPPLY CHAIN SPECIAL. The Navigator for Enterprise Solutions IN MY OPINION CIO INSIGHTS

CIOReview. Apptricity END-TO-END SUPPLY CHAIN VISIBILITY SUPPLY CHAIN SPECIAL. The Navigator for Enterprise Solutions IN MY OPINION CIO INSIGHTS CIOReview The Navigator for Enterprise Solutions SUPPLY CHAIN SPECIAL MARCH 27, 2017 CIOREVIEW.COM END-TO-END SUPPLY CHAIN VISIBILITY IN MY OPINION KEVIN GLYNN, VP AND CIO, DSC LOGISTICS CIO INSIGHTS NEIL

More information

The New Network Podcast

The New Network Podcast The New Network Podcast Managed Network Service: the Benefits of Outsourcing Steve Shepard It occurs to me that a good way to start this podcast is with a quiz. Here you go: What do wheat, pork bellies,

More information

Buyers Guide to ERP Business Management Software

Buyers Guide to ERP Business Management Software Buyers Guide to ERP Business Management Software one 1. Introduction When you search for ERP or Enterprise Resource Planning on the web, the sheer amount of information that appears can be overwhelming

More information

EXECUTIVE INTERVIEW. Network Control Recertifies with AOTMP, Continues Proving Its Distinctions

EXECUTIVE INTERVIEW. Network Control Recertifies with AOTMP, Continues Proving Its Distinctions EXECUTIVE INTERVIEW Network Control Recertifies with AOTMP, Continues Proving Its Distinctions Network Control Recertifies with AOTMP, Continues Proving Its Distinctions Companies that dedicate the time,

More information

Why Web-Enable Your Legacy Application?

Why Web-Enable Your Legacy Application? Why Web-Enable Your Legacy Application? Over the years, you have invested massive resources into developing, maintaining and operating your company's aging legacy application. That ongoing need for scarce

More information

HOW TO INCREASE THE INCOME FROM YOUR PRACTICE. By Roger P. Levin, DDS GROW IMPLEMENT ANALYZE

HOW TO INCREASE THE INCOME FROM YOUR PRACTICE. By Roger P. Levin, DDS GROW IMPLEMENT ANALYZE HOW TO INCREASE THE INCOME FROM YOUR PRACTICE By Roger P. Levin, DDS GROW IMPLEMENT ANALYZE LG090314 888.973.0000 WWW.LEVINGROUP.COM HOW TO INCREASE THE INCOME FROM YOUR PRACTICE By Roger P. Levin, DDS

More information

EMBRACING TECHNOLOGY Q&A WITH MARK SINANIAN

EMBRACING TECHNOLOGY Q&A WITH MARK SINANIAN SPEAKEASY EMBRACING TECHNOLOGY Q&A WITH MARK SINANIAN SENIOR DIRECTOR, SOLUTIONS MARKETING CANON SOLUTIONS AMERICA By Patricia Ames During a recent interview Mark Sinanian, senior director of marketing

More information

Making a cloud and mobile-first world more secure for customers

Making a cloud and mobile-first world more secure for customers Making a cloud and mobile-first world more secure for customers Enabling organizations on any device anywhere, without compromising security For Compugen, the ability to deploy customer solutions quickly

More information

25% 22% 10% 10% 12% Modern IT shops are a mix of on-premises (legacy) applications and cloud applications. 40% use cloud only. 60% use hybrid model

25% 22% 10% 10% 12% Modern IT shops are a mix of on-premises (legacy) applications and cloud applications. 40% use cloud only. 60% use hybrid model CLOUD INTEGRATION Modern IT shops are a mix of on-premises (legacy) applications and cloud applications Most companies, including SMBs, use two or more software solutions to manage business operations.

More information

VIEW 360-DEGREE IS YOUR STANDING IN THE WAY OF NEXT LEVEL CRM?

VIEW 360-DEGREE IS YOUR STANDING IN THE WAY OF NEXT LEVEL CRM? IS YOUR 360-DEGREE VIEW STANDING IN THE WAY OF NEXT LEVEL CRM? WHY YOU NEED TO REGULARLY REVISIT YOUR 360-DEGREE VIEW TO IDENTIFY AND ELIMINATE BLIND SPOTS, PLUS HOW TO DO IT CONTENTS Building Your Next

More information

How to digitally transform your manufacturing operation. Manufacturing sector whitepaper

How to digitally transform your manufacturing operation. Manufacturing sector whitepaper How to digitally transform your manufacturing operation Manufacturing sector whitepaper Digital transformation in your manufacturing operation Manufacturers can use readily available resources and expertise

More information

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of

More information

Communications in the Cloud:

Communications in the Cloud: WHITEPAPER Communications in the Cloud: Why It Makes Sense for Today s Business MiCloud Unified communications delivered in the cloud can help businesses of all sizes address many collaboration and communications

More information

USER PERFORMANCE MANAGEMENT

USER PERFORMANCE MANAGEMENT July 2017 I n f l u e n ce and insight t h ro u g h social media USER PERFORMANCE MANAGEMENT Helps Enterprises Navigate the New Era of Digital Transformation W H I T E P A P E R Prepared by Zeus Kerravala

More information

How data gravity is pulling your analytics to the cloud

How data gravity is pulling your analytics to the cloud How data gravity is pulling your analytics to the cloud Data and applications used to be hosted locally, on organizations own premises. But a cloud-computing revolution has changed this default. Data is

More information

The Art of Optimizing Media Asset Management

The Art of Optimizing Media Asset Management December 01 The Art of Optimizing Media Asset Meet the Modern Ahead of the Content Data in Thank you to our sponsors: share: Data in By Kendra Chamberlain With the rise of IBM s Watson, Amazon, Google

More information

Agile Monetization for smart business

Agile Monetization for smart business Agile Monetization for smart business Helping you unlock new revenue streams through agile monetization. James Messer, Founder & CEO Edward Popow, Principal IOT & OTT Platforms Mark Mortensen, Research

More information

Kodak s Graphic Communications Group Delivers Uniformity and Pipeline Accuracy to Sales Force

Kodak s Graphic Communications Group Delivers Uniformity and Pipeline Accuracy to Sales Force Kodak s Graphic Communications Group Delivers Uniformity and Pipeline Accuracy to Sales Force Eastman Kodak Company Graphic Communications Group Rochester, NY www.graphics.kodak.com Industry: Consumer

More information

december 2016 Modern Selling MARKETING in the MICROSOFT DYNAMICS COMMUNITY

december 2016 Modern Selling MARKETING in the MICROSOFT DYNAMICS COMMUNITY december 2016 Modern Selling MARKETING in the MICROSOFT DYNAMICS COMMUNITY this month s topic... modern selling Are people buying what you re selling? In today s modern selling world, what sort of process

More information

7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology

7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology High Impact Talent Management 7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology 7 Ways To Build A Business Case For High Impact Talent Management Technology The process

More information

IBM Global Services January Paving the way for business innovation with integrated business communications solutions.

IBM Global Services January Paving the way for business innovation with integrated business communications solutions. IBM Global Services January 2007 Paving the way for business innovation with integrated business communications solutions. Page 2 Contents 2 Introduction 2 What are integrated business communications solutions?

More information

Case Study: North American TPA Achieves Success with. Management Solution

Case Study: North American TPA Achieves Success with. Management Solution Case Study: North American TPA Achieves Success with Case Study: North American TPA Reduces Claims ServicePower Spend with Warranty Claims Claims Management Technology from ServicePower Management Solution

More information

SMALL BUSINESS, BIG IMPACT HOW TO PUNCH ABOVE YOUR WEIGHT

SMALL BUSINESS, BIG IMPACT HOW TO PUNCH ABOVE YOUR WEIGHT SMALL BUSINESS, BIG IMPACT HOW TO PUNCH ABOVE YOUR WEIGHT Introduction The Landscape is Changing For decades, being the little guy has been a disadvantage, but not anymore. Technology has changed the game

More information

When Customers Call, and They Will, Will Your IVR be Ready?

When Customers Call, and They Will, Will Your IVR be Ready? A FROST & SULLIVAN EXECUTIVE SUMMARY When Customers Call, and They Will, Will Your IVR be Ready? In Collaboration With: View the ondemand version of the ebroadcast: www.frost.com/ivr As many reports have

More information

Metalogix Replicator for SharePoint

Metalogix Replicator for SharePoint Metalogix Replicator for SharePoint Product Analysis by Joel Oleson May 2013 Product Analysis by Joel Oleson for Metalogix. Published on SharePointJoel.com on May 21, 2013. SharePointJoel.com Overview

More information

INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger

INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger INNOVATION IN THE MARKETPLACE A podcast with Irving Wladawsky-Berger Interviewer: David Poole Interviewee: Irving Wladawsky-Berger IRVING: My name is Irving Wladawsky-Berger, Vice President of Technical

More information

Choosing a Location-based Application for your Business

Choosing a Location-based Application for your Business Choosing a Location-based Application for your Business A Step-by-Step Guide Executive Summary The following guide provides some simple steps that will help you understand how a location-based application

More information

Business Integration Architecture for Next generation OSS (NGOSS)

Business Integration Architecture for Next generation OSS (NGOSS) Business Integration Architecture for Next generation OSS (NGOSS) Bharat M. Gupta, Manas Sarkar Summary The existing BSS/OSS systems are inadequate in satisfying the requirements of automating business

More information

HOW TO FIND THE RIGHT IoT PARTNER IT TAKES TWO TO TANGO

HOW TO FIND THE RIGHT IoT PARTNER IT TAKES TWO TO TANGO HOW TO FIND THE RIGHT IoT PARTNER IT TAKES TWO TO TANGO SPONSORED BY AERIS INTRODUCTION The Internet of Things is reliant on a complex mesh of companies to enable IoT services. This brings in the capabilities

More information

Why Connecting to the Internet of Things Project List

Why Connecting to the Internet of Things Project List Why Connecting to the Internet of Things Should Top Your Project List Your things have a story to tell Are you listening? The Internet of Things (IoT) is made up of billions of smart devices, from injectable

More information

See through the technology to what matters

See through the technology to what matters See through the technology to what matters Fujitsu World Tour 2017 0 Copyright 2017 FUJITSU FUJITSU 2017 Digital is a reality 52% say their business will not exist in its current form in 5 years time Digital

More information

Deloitte Accelerated Value: SaaS innovation for the digital core. Extending the potential of core systems, addressing tomorrow s needs

Deloitte Accelerated Value: SaaS innovation for the digital core. Extending the potential of core systems, addressing tomorrow s needs Deloitte Accelerated Value: SaaS innovation for the digital core Extending the potential of core systems, addressing tomorrow s needs SaaS innovation for the digital core Extending the potential of core

More information

Customer Success Story

Customer Success Story Customer Success Story The Locknet support center passed all my tests. I personally called the support center with a number of issues to see first-hand how easy it would be to connect and get answers.

More information

University of Michigan College of Engineering deploys AppsAnywhere to over 1300 computers.

University of Michigan College of Engineering deploys AppsAnywhere to over 1300 computers. University of Michigan College of Engineering deploys AppsAnywhere to over 1300 computers. The University of Michigan s College of Engineering (supported by CAEN - the Computer Aided Engineering Network)

More information

AWARD-WINNING BUSINESS TELECOMS

AWARD-WINNING BUSINESS TELECOMS AWARD-WINNING BUSINESS TELECOMS VOICE DATA MOBILE TELEPHONE SYSTEMS 01656 33 44 55 www.datakom.co.uk Hello. We are DataKom. WHY We re passionate about delivering real innovative products that challenge

More information

A White Paper by Exact Software ERP-II: Making ERP Deliver On Its Promise to the Enterprise. Business Unified

A White Paper by Exact Software ERP-II: Making ERP Deliver On Its Promise to the Enterprise. Business Unified A White Paper by Exact Software ERP-II: Making ERP Deliver On Its Promise to the Enterprise Business Unified Introduction Conventional ERP has fallen short in a few areas that are critical to today s business

More information

Mobile Computing Data with Voice M2M and IoT. Recent advances present Opportunities

Mobile Computing Data with Voice M2M and IoT. Recent advances present Opportunities Mobile Computing Data with Voice M2M and IoT Recent advances present Opportunities Brian A. Yurkiw VP Business Development Arbor Solution, Inc. San Jose, CA Phone 408 452 8900 X 116 Cell 408 766 9463 Email

More information

Accommodating Today s Fast-Moving Buyers

Accommodating Today s Fast-Moving Buyers Accommodating Today s Fast-Moving Buyers @ How Marketers Are Redefining Engagement & Sales-Readiness Sponsored by WHITE PAPER Introduction In B2B, the process of engaging prospects is inherently a long-term

More information

2013 North American M2M Communications Competitive Strategy Leadership Award

2013 North American M2M Communications Competitive Strategy Leadership Award 2013 North American M2M Communications Competitive Strategy Leadership Award 2013 Competitive Strategy Leadership Award M2M Communications North America, 2013 Frost & Sullivan s Global Research Platform

More information

Will You Fail Your Channels? Are You Helping Your Channels Succeed in the Changing Channel and Technology Landscape?

Will You Fail Your Channels? Are You Helping Your Channels Succeed in the Changing Channel and Technology Landscape? 2 0 / 2 0 Vi s i o n for Ma r k et i n g Breakthrough s 20/20 Vision for Marketing Breakthrough s Will You Fail Your Channels? Are You Helping Your Channels Succeed in the Changing Channel and Technology

More information

TEN. The TOP. Managed IT Services. reasons for. AMA Networks presents the.

TEN. The TOP. Managed IT Services. reasons for. AMA Networks presents the. AMA Networks presents the The TOP TEN reasons for Managed IT Services AMA Networks, based in San Diego, has been helping small and medium sized businesses to manage their IT since 2008. The goal of our

More information

What Can Enterprise Process Work Accomplish?

What Can Enterprise Process Work Accomplish? Email Advisor Volume 8, Number 13 July 13, 2010 July Sponsor What Can Enterprise Process Work Accomplish? If you believe that the Software Engineering Institute s Capability Maturity Model (CMMI) describes

More information

One Source for Complete Telecom and IT Services

One Source for Complete Telecom and IT Services One Source for Complete Telecom and IT Services Ten Advantages of Grudi Associates The power of telecom and IT can provide the capabilities, control and competitive advantage you need to take your business

More information

E-Guide AWS: THE BASICS

E-Guide AWS: THE BASICS E-Guide AWS: THE BASICS N ot 100% s u r e about the differences between Amazon Web Services (AWS) and Microsoft Azure? In this e-guide, get a breakdown of the plans, costs, and service-level agreement

More information

THE RISE OF OPEN APIs MANAGING NEW THREE-WAY RELATIONSHIPS UNDER PSD2 & OPEN BANKING

THE RISE OF OPEN APIs MANAGING NEW THREE-WAY RELATIONSHIPS UNDER PSD2 & OPEN BANKING ARTICLE MANAGING NEW THREE-WAY RELATIONSHIPS UNDER PSD2 & OPEN BANKING THE RISE OF OPEN APIS MANAGING NEW THREE-WAY RELATIONSHIPS UNDER PSD2 & OPEN BANKING PRESENTED BY FIS & MARKETFORCE The rather dry

More information

The Next Steps in Digital Transformation How small and midsize companies are applying technology to meet key business goals

The Next Steps in Digital Transformation How small and midsize companies are applying technology to meet key business goals The Next Steps in Digital Transformation How small and midsize companies are applying technology to meet key business goals January 2017 The Next Steps in Digital Transformation: Outline Outline» Introduction,

More information

Improving Procurement s Internal Credibility: A Guide

Improving Procurement s Internal Credibility: A Guide Improving Procurement s Internal Credibility: A Guide 1-888-878-9429 info.iq@ Credibility: It s something we all strive for in our professional lives. We want to be trusted by our peers and have our expertise

More information

IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation

IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation T EC H N O LO G Y B U S I N ES S R ES EAR C H, I N C. IBM Cloud Services Balancing compute options: How IBM SmartCloud can be a catalyst for IT transformation Author: Stuart Williams Director, TBR Software

More information

All-in-One versus Individual Best-of-Breed Solutions

All-in-One versus Individual Best-of-Breed Solutions Back to Basics: All-in-One versus Individual Best-of-Breed Solutions Don Van Doren President Vanguard Communications Joe Staples CMO Interactive Intelligence, Inc. Table of Contents Introduction... 3 Q:

More information

A package full of change: An interview with Ian Andrews of Commonwealth Bank of Australia

A package full of change: An interview with Ian Andrews of Commonwealth Bank of Australia A package full of change: An interview with Ian Andrews of Commonwealth Bank of Australia Operations July 2016 Christian Johnson Jonathan Michael A package full of change: An interview with Ian Andrews

More information

WAREHOUSE EXECUTION SYSTEMS BUYERS GUIDE

WAREHOUSE EXECUTION SYSTEMS BUYERS GUIDE WAREHOUSE EXECUTION SYSTEMS BUYERS GUIDE BY: DAVE WILLIAMS Director of Software and Solution Delivery Westfalia Technologies, Inc. www.westfaliausa.com 717.764.1115 It s time to branch out Warehouse inefficiencies

More information

Gartner's Top 10 Strategic Technology Trends for 2014

Gartner's Top 10 Strategic Technology Trends for 2014 Gartner's Top 10 Strategic Technology Trends for 2014 [1] [2] Every year, one of the most enlightening parts of Gartner Symposium is Gartner Fellow David Cearley's list of the top 10 strategic technology

More information

CRM Suite Magic Quadrant 2003: Business-to-Consumer

CRM Suite Magic Quadrant 2003: Business-to-Consumer Markets, G. Herschel, M. Maoz Research Note 13 March 2003 CRM Suite Magic Quadrant 2003: Business-to-Consumer Siebel Systems remains the only leader in the customer relationship management B2C Magic Quadrant;

More information

Microsoft Dynamics 365 and Columbus

Microsoft Dynamics 365 and Columbus Microsoft Dynamics 365 and Columbus Start your cloud journey Cloud services Cloud transformation series If you agree that modern cloud computing is a great way to benefit from innovative, powerful technology

More information

HOW THE BEST DEALERS USING LOYALTY PROGRAMS TO BOOST CUSTOMER RETENTION

HOW THE BEST DEALERS USING LOYALTY PROGRAMS TO BOOST CUSTOMER RETENTION HOW THE BEST DEALERS STAY TOP-OF-MIND USING LOYALTY PROGRAMS TO BOOST CUSTOMER RETENTION EXECUTIVE SUMMARY Customer retention is every dealership s goal, but few have mastered a practical way to accomplish

More information

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet

More information

7 TIPS TO SUPER-CHARGE CORNERSTONE

7 TIPS TO SUPER-CHARGE CORNERSTONE 7 TIPS TO SUPER-CHARGE CORNERSTONE You have great talent. You have a great platform. How can you go even further? GOALS DEVELOPMENT PLANNING TRAINING CREATIVITY VISION LEARNING www.tribridge.com/hcm hcm@tribridge.com

More information

Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be

Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.

More information

MYOB TO CLOUD FINANCIALS

MYOB TO CLOUD FINANCIALS FROM MYOB TO CLOUD FINANCIALS Unlocking Growth and Reducing Headaches #1 Cloud ERP Solution www.netsuite.com.au Grab a seat and enjoy. Read Time: 9 minutes FROM MYOB TO CLOUD FINANCIALS Unlocking Growth

More information

SAS ANALYTICS AND OPEN SOURCE

SAS ANALYTICS AND OPEN SOURCE GUIDEBOOK SAS ANALYTICS AND OPEN SOURCE April 2014 2014 Nucleus Research, Inc. Reproduction in whole or in part without written permission is prohibited. THE BOTTOM LINE Many organizations balance open

More information

KuppingerCole Whitepaper

KuppingerCole Whitepaper KuppingerCole Whitepaper by Martin Kuppinger November 2012 Assignment Management think beyond Business-driven management of all assignments from to policies and assets. Enabling your users to manage what

More information

WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS. By Vinnie Fisher

WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS. By Vinnie Fisher WHAT ACCOUNTANTS NEED TO KNOW ABOUT E-COMMERCE CLIENTS By Vinnie Fisher Table of Contents Introduction...3 Chapter 1: Attention Accountants!...4 Chapter 2: Challenges that E-Commerce Clients Face...6 Chapter

More information

White paper. Getting better business results from your CRM

White paper. Getting better business results from your CRM White paper Getting better business results from your CRM Table of contents: Introduction...1 Customer relationship management continues to grow...1 Poor quality CRM data and its impact on an organization...1

More information

Best practices for deploying a modern, predictive IVR system

Best practices for deploying a modern, predictive IVR system Best practices for deploying a modern, predictive IVR system Integrating phone self-service into the omnichannel customer experience An Ovum White Paper Sponsored by Publication Date: August 2015 Introduction

More information

The Future Of Social Selling

The Future Of Social Selling A Forrester Consulting Thought Leadership Paper Commissioned By Hearsay Social Customer Life-Cycle Selling Requires A New Approach May 2013 Table Of Contents Executive Summary... 2 Current State/Concept

More information

TELSTRA HOSTED SAP SOLUTIONS WITH ACCENTURE A SMARTER SAP SOLUTION

TELSTRA HOSTED SAP SOLUTIONS WITH ACCENTURE A SMARTER SAP SOLUTION TELSTRA HOSTED SAP SOLUTIONS WITH ACCENTURE A SMARTER SAP SOLUTION TELSTRA HOSTED SAP SOLUTIONS WITH ACCENTURE ENHANCE YOUR ENTERPRISE RESOURCE PLANNING CAPABILITIES, DRIVE INNOVATION AND LOWER COSTS Innovate

More information

Clearing the ERP Clouds

Clearing the ERP Clouds AUTHORED BY Clearing the ERP Clouds SPONSORED BY Table of Contents 4 5 6 7 8 9 10 11 12 1 14 15 The SMB Dilemma Charting a Course in the ERP Clouds What Exactly Are Cloud Computing and Cloud ERP? The Cloud

More information

2018 DATABASE STRATEGIES & CONTACT ACQUISITION SURVEY REPORT

2018 DATABASE STRATEGIES & CONTACT ACQUISITION SURVEY REPORT 2018 DATABASE STRATEGIES & CONTACT ACQUISITION SURVEY REPORT B2B ORGS ADDRESSING DATA CONCERNS TO ACHIEVE AUDIENCE-CENTRIC GOALS SPONSORED BY SURVEY REPORT Introduction B2B organizations are dialing up

More information

Open Text Social Media

Open Text Social Media Open Text Social Media Social Collaboration for the Enterprise John Myers Vice-President and General Manager Open Text Communications Solutions Group January 19, 2010 Rev 1.1 02092009 Slide 1 Copyright

More information

OPTIMIZING THE AGENT JOURNEY TO PERFECT THE CUSTOMER JOURNEY

OPTIMIZING THE AGENT JOURNEY TO PERFECT THE CUSTOMER JOURNEY OPTIMIZING THE AGENT JOURNEY TO PERFECT THE CUSTOMER JOURNEY TABLE OF CONTENTS Changes in Customer Behavior Dictate Changes for Agents...1 The Illusive Super Agent...2 New Challenges, Old Tools?. 3 The

More information

Laying the ground work to grow cloud opportunities

Laying the ground work to grow cloud opportunities Laying the ground work to grow cloud opportunities Spark New Zealand increases its technical readiness and ability to innovate with Premier Support for Partners. A trusted advisor for digital transformation

More information

Don t Kill the Analyst Just Yet

Don t Kill the Analyst Just Yet Don t Kill the Analyst Just Yet How Ipsos Loyalty applies text analytics GAME CHANGERS Don t Kill the Analyst Just Yet By Seth Grimes, Alta Plana Corporation Text Analytics clocks in as the #4 emerging

More information

Digitalization Drives New Business Models for OEMs and Manufacturers. Jose M. Rivera, CSIA CEO May 23 rd, 2017

Digitalization Drives New Business Models for OEMs and Manufacturers. Jose M. Rivera, CSIA CEO May 23 rd, 2017 Digitalization Drives New Business Models for OEMs and Manufacturers Jose M. Rivera, CSIA CEO May 23 rd, 2017 Control System Integrators Association The leading global association in our industry: 400+

More information

Why Connecting to the Internet of Things Project List

Why Connecting to the Internet of Things Project List Why Connecting to the Internet of Things Should Top Your Project List Your vehicles have a story to tell Are you listening? The Internet of Things (IoT) is made up of billions of smart devices, like cameras,

More information

CUTTING THROUGH THE NOISE

CUTTING THROUGH THE NOISE CUTTING THROUGH THE NOISE Applying Connectivity Data Across the Whole Enterprise Machines today have a lot to say. And if they are plugged into the enterprise in a way that businesses can understand, the

More information

Why a Comprehensive Connectivity Model Is Key to Enabling Digital Transformation

Why a Comprehensive Connectivity Model Is Key to Enabling Digital Transformation Why a Comprehensive Connectivity Model Is Key to Enabling Digital Transformation WHITE PAPER Business and IT leaders have an enormous opportunity to leverage technology advances to keep their organizations

More information

Optimizing resource efficiency in Microsoft Azure

Optimizing resource efficiency in Microsoft Azure Microsoft IT Showcase Optimizing resource efficiency in Microsoft Azure By July 2017, Core Services Engineering (CSE, formerly Microsoft IT) plans to have 90 percent of our computing resources hosted in

More information

Merging Mitel Networks and Aastra Technologies FAQs for Customers

Merging Mitel Networks and Aastra Technologies FAQs for Customers Merging Mitel Networks and Aastra Technologies FAQs for Customers Why has Mitel decided to pursue this merger? We believe there are a number of compelling immediate and long-term benefits for the combined

More information

a Recruitment Software Provider that fits

a Recruitment Software Provider that fits 5 Steps to Help You Win Over Key Stakeholders and Invest in a Talent Acquisition Software Suite That You Will Love. a Research ebook by: HIRING INSIGHTS WHY INVEST IN TALENT ACQUISITION? B2C technology

More information

Moments of Truth Survey

Moments of Truth Survey REPORT Moments of Truth Survey September 2016 Moments of Truth Survey Contents Executive summary...3 Introduction...4 Customer service...5 Channels...14 Loyalty and bank switching...22 Conclusion...32

More information

White Paper. What Every SaaS Company Should Know About Integrating with Its Customers

White Paper. What Every SaaS Company Should Know About Integrating with Its Customers White Paper What Every SaaS Company Should Know About Integrating with Its Customers 1 Table of contents The SaaS Organization Paradigm 4 Top Challenges for SaaS Vendors 4 The Integration Challenge 5 Elevating

More information