Index. client-supplier paradigm 202

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1 276 Index A Accounting Standard (AS) 80 Acquire & Implement (AI) 63, 64, 69, 70 Activity-Based Costing (ABC) 226 Administrative Roles and Responsibilities 35 ALEX 135, 137, 138, 139, 140, 141 alignment 112, 113, 115, 116, 119, 120, 121, 122, 123, 125, 126, 127, 128, 130, 131, 133, 134, 135, 136, 137, 139, 140, 141, 142, alignment capability 130, 131, 134, 135, 136, 138, 139, 140, 141 Alignment Processes 113 Anarchy 44, 47 annual revenue (AR) 55 Assurance-process 78, 79 Assurance-provider 78, 79 Assurance-receiver 79 Auditor Association 79 Auxiliary Police Forces (APFs) 221 B Balanced Scorecard (BSC) 158, 159, 160, 164, 165, 166, 169, 171, 172, 177, 178, 179, 180, 187, 188, 190, 193, 194, 195, 196, 201 Best Practice 78, 79, 87 BIG4 92, 94, 95, 97 Board Independence (BOD-I) 88, 89, 90, 91, 92, 95, 96, 97, 98 BPM - Business Process Management 32, 34 Brazilian Companies 35 British Standards (BS) 225, 227 business and IT alignment (BIA) 130, 131, 134, 135, 136, 137, 138, 139, 140, 142 business as usual (BAU) 233 business domain 106 Business Goals 64, 65, 72, 73 business management (BM) 137, 138 Business Monarchy 44, 47 Business Performance 112, 113, 117, 120, 121, 122 business performance measurement 158, 159, 160, 161, 162, 163, 164, 165, 166, 167 business processes 112, 115, 117, 119 business service catalogue 5 business strategy 112, 115, 119, 120, 123, 130, 131, 132, 133, 134, 140, 141 Business Units 35 C Capability Maturity Model Integration (CMMI) 45, 50, 57, 60, 227 capacity management information system (CMIS) 4 causal perspective 113, 114, 115, 122 CCTA (Central Computer and Telecommunications Agency) 2 chairman 88, 89, 90, 91, 92, 95, 96, 97, 98 chief executive officer (CEO) 88, 89, 90, 91, 92, 95, 96, 97, 98, 99, 151 Chief Information Officers (CIOs) 22, 33, 34, 222 Chief Risk Officer (CRO) 90, 95, 97, 98, 99 Chief Technology Officers (CTOs) 28, 29, 30, 226 CISR (Center for Information System Research) 21 client-supplier paradigm 202 Copyright 2011, IGI Global. Copying or distributing in print or electronic forms without written permission of IGI Global is prohibited.

2 Cobit 4.1 1, 2, 10, 11, 12, 13, 14, 15, 16, 17 CobiT IT Assurance Guide 77 Commercial and Relationship Governance 240 Committee of Sponsoring Organizations of the Treadway Commission (COSO) 89, 92, 97, 99 Continual Service Improvement (CSI) 6 Control Objectives 17, 18, 82, 87 Control Objectives for Information and Related Technology (CobiT) 1, 2, 10, 11, 12, 13, 14, 15, 16, 17, 31, 32, 33, 34, 40, 45, 50, 57, 59, 61, 62, 63, 64, 66, 67, 68, 69, 70, 74, 75, 77, 78, 81, 82, 83, 84, 85, 86, 87 Corporate Governance 1, 17, 24, 28, 29, 30, 32, 35, 74, 144, 154, 155, 156 Corporate IT governance 231 Corporate Strategy 220 Critical Success Factor (CSF) 10, 15, 17 Customer Services Division (CSD) 223, 224 D Data Protection Act (DPA) 224, 227 Decision Models 220 decision tree 102, 103, 109 definitive media library (DML) 4 Deliver and Support (DS) 12, 63, 64, 70, 71 dynamic capabilities 143, 144, 145 E e-business 102, 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168 e-business performance metrics 163, 164 ebusiness-systems 80 EE host 188, 191, 192 EE PM system 172, 180, 188, 193, 195, 196, 197 Enterprise Architecture (EA) 69 enterprise risk management (ERM) 88, 89, 90, 91, 92, 93, 94, 95, 96, 97, 98, 99, 100 enterprise risk management implementation 88 ERP (Enterprise Resource Planning) 186 escm-cl (escm for Client Organization) 203, 205, 206, 207, 215, 217, 218, 219 escm (esourcing Capability Model) 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 212, 213, 214, 215, 216, 217, 218, 219 escm-sp (escm for Service Provider) 204, 205, 206, 207, 209, 211, 212, 214, 215, 216, 218, 219 evaluation methods 103, 108, 109, 111 Expanded NPV 105 Extended Enterprise (EE) 170, 171, 172, 174, 178, 179, 180, 187, 188, 189, 190, 191, 192, 193, 194, 195, 196, 197, 201 F Fachausschuss IT (FAIT) 80, 84, 85 Federal 44, 47 Federation of Malaysian Manufacturers (FMM) 51, 59 Feudal 44, 47 firm size 90, 92, 94 free float (FF) 92, 94, 95, 96, 98 functional integration 115, 116 fuzzy-based performance modelling method 170, 172 fuzzy performance modelling framework 180, 181, 182, 187, 196 fuzzy performance value 187 fuzzy rules 180, 182, 183, 184, 185, 190, 191, 192, 193, 194, 196, 197, 199, 200 Fuzzy Rule Set 201 G German Federal Office for Information Security (BSI) 78 H Holistic Approach {Business, Information, Organisation} (HABIO), 220, 221, 222, 223, xiii human capital 202, 204, 205, 206, 207, 212, 215, 218, 219 I I-Fit 112, 113, 122, 123, 124, 126 Incident Management 2, 6, 7, 8, 9, 10, 11, 15 information and communications technology (ICT) 144, 145, 146, 148, 153, 159, 166 Information Quality 112, 113, 114, 115, 117, 119, 122, 123, 124, 126, 128,

3 information systems (IS) 114, 115, 116, 119, 120, 121, 122, 123, 127, 128, 220 information systems planning (ISP) 131 Information Systems Strategy Triangle 220 Information Technology and Telecommunications (IT&T) 231, 232, 237, 244 information technology (IT) 19-53, 55-76, , , 148, 149, 151, 152, 153, 156, 182, 220, 226, 227, 228, 229 Information Technology (IT) Governance 144, 156 Infrastructure Management Services (IMS) 220, 226, 227 Initial Public Offerings (IPOs) 226 INK Information Mirror 119 Institute of Public auditors in Germany (IDW) 80, 84, 85 intellectual capital 143, 144, 145, 146, 147, 148, 149, 152, 153, 154, 155, 156 intellectual capital creation 143, 146, 147, 152, 153, 155 intellectual property (IP) 148 investment selection 102, 103 IS alignment 116 IS Management 35 ISO 225 ISP (Information Strategic Plan) 68 IS strategic alignment 116 IS structural alignment 116 IT Applications 78, 80 IT asset 109 IT Assurance 77, 78, 79, 81, 82, 83, 84, 85, 86, 87 IT Assurance Guide 77, 81, 82, 83, 84, 85, 86, 87 IT-assurance universe 84 IT Audits 77, 78, 79, 80, 81, 84, 85, 86, 87 IT-Business alignment 112, 126 IT business value 117, 128 IT capabilities 41, 44, 48 IT company 138 IT domain 106, 113 IT Duopoly 44, 47 IT General Controls (ITGC) 80 ITG maturity 61, 62, 67, 68 IT goals 10, 13 IT Governance Frameworks 35 IT Governance Institute (ITGI) 61, 62, 63, 64, 66, 67, 68, 69, 70, 71, 74, 75, 77, 78, 81, 83, 87 IT Governance (ITG) 1, 2, 7, 8, 10-17, 19-33, 35, 36, 37, 39-48, 50, 51, 53, 55, 56, 57, 58, 59, 60, 61, 62, 63, 64, 66, 67, 68, 69, 73, 74, 76, 77, 81, 87, 112, 113, 115, 116, 117, 122, 123, 125, 126, 143, 144, 153, 156, 203, 204, 217, 219, 231, 234, 235, 244 IT Governance Models 25 IT governance performance 41, 42, 47, 48, 50, 51, 53, 55, 56, 57 ITIL V2 2, 3, 4, 5 ITIL V3 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 13, 14, 15, 16, 17 IT infrastructure 43, 44, 46, 47, 48, 49, 52, 53, 56, 60, 80, 84 IT Infrastructure Library (ITIL) 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 13, 14, 15, 16, 17, 31, 34, 40, 45, 50, 57, 59, 62, 67, 227 IT investments 132 IT management 2, 17, 20, 21, 22, 31, 32, 35, 37, 40, 42, 43, 45, 48, 77 IT Monarchy 44, 47 IT organizations 203 IT outsource 233 IT principles 43, 44, 47, 48, 49, 52, 53, 56 IT processes 113, 115, 119 IT resources 2, 12, 13 IT Risk Management (RM) 69 IT services 2, 3, 4, 5, 6, 7, 8, 12, 15, 17 ITSM (IT Service Management) 62, 69, 71, 74 IT solutions 131, 133 IT staff 136, 137, 138, 139 IT strategy 2, 17, 42, 115, 119, 120, 130, 131, 132, 133, 134, 135, 136, 138, 139, 140, 141 IT system 77, 78, 80, 109 IT Unit 234, 237, 238, 239 IT value 113 IT vendor 231, 232, 233, 234, 235, 236, 237, 238, 239, 240, 241, 242, 243, 244, 245, 247,

4 IT vendor Governance 231, 232, 234, 235, 236, 237, 240, 243, 244, 245 K Key Performance Indicator (KPI) 10, 15, 17 key programme variables (KPVs) 185, 186, 187 key technology variables (KTVs) 185, 186, 187 knowledge management (KM) 145 knowledge workers 145 L languaging 146 leadership 143, 144, 145, 146, 147, 148, 149, 151, 152, 153, 155 leverage (LEV) 92, 94, 95, 96, 98 M Management Guidelines 16, 18 Maturity Model 16, 18 MCS (Management Control Systems) 205 Mergers and Acquisitions (M&As) 226 Monitor and Evaluate (ME) 12, 63, 64, 71, 72 MRP (Materials Requirements Planning) 186 multi-national enterprises (MNEs) 162, 163 Multiple IT vendor Governance 232 N Net Present Value (NPV) 103, 104, 105, 109 NIBC 135, 136, 137, 139, 140, 141 not-for-profit (NFP) organizations 162 O Office of Government Commerce (OGC) 2, 3, 45 Operational Governance 238, 239, 240, 242 Operational IT governance 231 Operational Level Agreement (OLA) 71, 243 Organisational Strategies 220 Organizational Performance Alignment 205, 209, 212, 213, 215, 216 Organization Charts Models 35 outsourcing 202, 203, 204, 205, 207, 208, 209, 210, 211, 212, 213, 215, 217, 218, 219, 220, 221, 222, 223, 224, 225, 226, 227, 228, 229, 230, 231, 232, 233, 234, 235, xiii, 237, 241, 242, 243, 244, 245 P People-CMM (People Capability Maturity Model) 202, 204, 205, 206, 207, 208, 210, 212, 213, 214, 215, 216, 217, 218, 219 Performance Management (PM) 202, 203, 204, 205, 206, 207, 208, 209, 210, 211, 213, 214, 215, 216, 217, 218, 219 Performance Measure 191, 201 Performance Measurement (PM) 170, 171, 172, 173, 175, 176, 178, 179, 180, 181, 182, 187, 188, 189, 190, 191, 192, 193, 194, 195, 196, 197, 198, 199, 200, 201 performance measurement systems 158, 159, 160, 161, 162, 163, 164, 165, 166, 167, 168, 169 performance metrics 158, 161, 162, 163, 164, 165 Performance Model 180, 185, 191, 201 Personnel Performance Management 202, 219 Plan & Organize (PO) 63, 64, 68, 69 primary goal (PG) 55 Private Military Companies (PMCs) 221 procedural measurement framework 170 Project Maturity Framework (PMF) 15 Q Quality of Service (QoS) 225, 227 Quantitative Performance Management 205, 207, 209, 210, 211, 215, 216 Quickscan 112, 113, 123, 124, 125, 126 R RACI (Responsible, Accountable, Consulted en Informed) 10, 13, 15 Real Options Valuation (ROV) 103, 104, 109 Relationship Management 241 Remote Infrastructure Management (RIM) 226, 227,

5 research and development (R&D) 149, 150, 151, 153 Resource Unit (RU) 238 revenue 107, 109 risk profile 227 S SAM pattern (Strategic Alignment Model) 22 Sarbanes Oxley Act (SOX) 88, 227 Scoping 82, 87 Securities and Exchange Commission (SEC) 147 selection model 102, 103, 109, 110 sensitivity analysis 97 Separation of CEO and chairman (SEP_CEOC) 92, 95, 96, 97, 98 Service Delivery Management (SDM) 239 service knowledge management system (SKMS) 4 Service Level Agreements (SLAs) 203, 206, 207, 208, 211, 215, 227, 228, 234, 236, 238, 239, 241, 242, 243, 244, 247 Service Level Management (SLM) 71 Service Request (SR) 70 SERVQUAL 160, 167 Six-Sigma 31, 34, 40 Size (LN_TA) 92, 94, 95, 96, 97, 98 small and medium-sized enterprises (SMEs) 162, 163, 165 socioeconomic development 143 Software Engineering Institute (SEI) 45, 204 Standard Operational Environments (SOE) 234, 240 Standards 78, 79, 87 Statements of Work (SOW) 238, 248 Strategic Alignment 112, 113, 115, 119, 121, 122, 126 Strategic Alignment Model 112, 113, 115, 131 strategic fit 115, 116, 120 strategic information systems planning (SISP) 115, 131 Strategic IT Management 220 strength of workforce (SR) 55 Supplier and Contract Database (SCD) 5, 6 supply chain management (SCM) 195 Supply Chain Operations Reference model (SCOR) 120, 121, 129 supply chains (SC) 120, 121, 199, 201 T talking the talk 148 technical service catalogue 5 Technology Partner Governance 231, 234, 235, 242, 243, 244 Toronto Stock Exchange (TSE) 90 total assets 94, 95 Total Cost of Ownership (TCO) 243 toxins release inventory (TRI) 176 Transfer of Undertakings (Protection of Employment) (TUPE) 224 TSGF (Tumor Supplied Group of Factors) 149 TVO - Total Value of Opportunity 22 U UC (Underpinning Contracts) 71 V valuation methods 102, 103, 104, 108, 109, 110 Virtual Enterprise (VE) 174,