Scheduling and Resource Management in the Cloud
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1 SAP Brief SAP Extensions SAP Scheduling and Resource Management by ClickSoftware Scheduling and Resource Management in the Cloud
2 SAP Brief Optimize profits with better resource management Scheduling the right people and equipment for the right job at the right time is critical to staying profitable and keeping customers happy. But optimizing resource management and profitability simultaneously isn t easy. What s needed is a dynamic resource planning and scheduling process one that helps schedulers make the best decisions, every time. Optimize profits with better resource Whether you provide services or plant maintenance, the SAP Scheduling and Resource Management application by ClickSoftware can help you improve resource management and the bottom line. A mobile, multitenant cloud solution addresses the sophisticated, dynamic scheduling needs of a broad range of maintenance and service operations. It combines precision, agility, intelligence, and performance in a single set of tools that work with SAP S/4HANA. Using powerful configuration features, it s easy to adapt functionality as your business needs change. At the same time, SAP Scheduling and Resource Management provides proven scalability, allowing it to grow with your business. Many customers run the application with thousands of resources using it simultaneously to perform tens of thousands of activities an hour. Get ready to grow your business with the scheduling and resource management solution for the future. 2 / 7
3 SAP Brief Real-time recommendations Customer-driven features along with maintenance best practices based on billions of customer interactions have been built into the software s patented, intuitive, service policy driven AI optimization engine. For example, SAP Scheduling and Resource Management supports intelligent decision-making by providing automated, context-based recommendations for maintenance activity planning, scheduling, execution, and analysis for continuous process improvement. These real-time recommendations help you optimize every engagement. Real-time recommendations Comprehensive mobile capabilities Performance and customer insights The solution reflects over 20 years of focused effort integrating features and best practices into a platform that can support billions of interactions, quickly and efficiently. 3 / 7
4 SAP Brief Comprehensive mobile capabilities SAP Scheduling and Resource Management provides a mobile solution that integrates with the centralized operation schedule. The agile approach to scheduling and resource management enabled by the solution is particularly beneficial when using the mobile offering. The user interface allows your schedulers to guide and govern a process in the context of what is being worked on, by whom, and in what stage of the process. Schedulers and dispatchers have intuitive, visual tools to support decision-making, as well as intelligent, real-time notifications and context-based recommendations to guide them. Using schematics, manuals, and training videos, technicians can increase their productivity and effectiveness. They also have offline access to job and customer information and back-office systems, which sync upon connection for seamless task completion. Real-time recommendations Comprehensive mobile capabilities Performance and customer insights Use the mobile solution to make more-informed decisions anytime, any where. 4 / 7
5 SAP Brief Performance and customer insights SAP Scheduling and Resource Management delivers strategic value to your organization by providing planners and supervisors with graphical, intuitive key performance metrics. This visibility supports real-time operational decision-making that drives better performance over time. And finally, customer engagement tools help you make decisions and process changes that improve customer satisfaction and customer lifetime value. Real-time recommendations Comprehensive mobile capabilities Performance and customer insights The solution s intuitive, adaptive, service policy driven artificial intelligence optimization engine provides real-time recommendations that facilitate outstanding maintenance engagements. 5 / 7
6 SAP Brief More strategic service engagements With SAP Scheduling and Resource Management, you can transform maintenance activities into strategic customer engagements that build loyalty, productivity, and customer lifetime value. You benefit from: Real-time recommendations for outstanding maintenance and service engagements Improved operational efficiency Greater agility and competitive differentiation Increased customer satisfaction and retention Greater scalability, speed, performance, and ease of implementation and use Self-sufficiency that puts your business users in control Responsive performance for enhanced service delivery Intuitive mobile capabilities that help improve every engagement More strategic service engagements Harness built-in innovations to accelerate time to value and reduce total cost of ownership. 6 / 7
7 SAP Brief Summary The SAP Scheduling and Resource Management application by ClickSoftware is a software-asa-service solution that supports intelligent decision-making by providing real-time, automated, context-based recommendations for maintenance activity planning, scheduling, execution, and analysis. By acting on these recommendations, companies can drive continuous process improvement. Accurate, organization-wide visibility of workload and capacity Intuitive, adaptive, service policy driven scheduling and optimization Automated context-based recommendations for planning, scheduling, and execution Real-time bidirectional communications with customers Improve overall control and visibility Increase workforce utilization Decrease scheduling effort Continuously improve efficiency and effectiveness Advance customer satisfaction Real-time recommendations for outstanding maintenance and service engagements Improved operational efficiency Greater agility and competitive differentiation Increased customer satisfaction, retention, and customer lifetime value Learn more To find out more, call your SAP representative today or visit us online. 7 / 7
8 Studio SAP 52316enUS (17/11) No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE or an SAP affiliate company. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. National product specifications may vary. These materials are provided by SAP SE or an SAP affiliate company for informational purposes only, without representation or warranty of any kind, and SAP or its affiliated companies shall not be liable for errors or omissions with respect to the materials. The only warranties for SAP or SAP affiliate company products and services are those that are set forth in the express warranty statements accompanying such products and services, if any. Nothing herein should be construed as constituting an additional warranty. In particular, SAP SE or its affiliated companies have no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation, and SAP SE s or its affiliated companies strategy and possible future developments, products, and/or platform directions and functionality are all subject to change and may be changed by SAP SE or its affiliated companies at any time for any reason without notice. The information in this document is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, and they should not be relied upon in making purchasing decisions. SAP and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP SE (or an SAP affiliate company) in Germany and other countries. All other product and service names mentioned are the trademarks of their respective companies. See for additional trademark information and notices.
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