Driving Delivery Productivity Using ArcLogistics Route, and Cloudberry for Nextel Phones

Transcription

1 Driving Delivery Productivity Using ArcLogistics Route, and Cloudberry for Nextel Phones Bill Arends Senior Manager Distributor Operations E & J Gallo Winery June 29, 2004

2 Abstract Without automatically capturing actual driver productivity data, valuable on road performance information is not used to ensure efficient delivery fleet utilization. Using Cloudberry for Nextel Phones and ArcLogistics Route, in a beverage distribution environment, allowed the distributor to take total control of the delivery fleet, while meeting changing customer requirements. Planned versus actual data is captured daily and analyzed to control delivery cost. The dispatcher has real time tracking and visibility of all drivers, as well as messaging capability. The Cloudberry Client PC screen displays the driver s status, actual vs planned route, and visibility when a driver moves out of his area. The replay function allows supervisors to provide instant feedback to drivers. The historical reports can be customized and provide instant actual data for evaluating efficiency opportunities and developing strategic initiatives.

3 Project Objectives Know the position of all equipment in your fleet at all times. Use that information to improve routing efficiency, and reduce returned stops (Missed Time Windows). Reduce/Eliminate Overtime and lower fleet costs. Reduce driver time at retail, driver check-in, and at reconciliation. Use daily cost based analysis to examine delivery service costs. Improve customer service. Increase communication between sales and operations.

4 Components ArcLogistics Route - ALR Tracking Server ESRI Fleet Monitor ArcView GIS with Tracking Analyst VIP Delivery Palms VIP Tracking Reports Customer Link

5 Components of VIP Track Distributor VIP Track FleetMonitor Replay GPS Reports Customer Link Alerts Directions ReSequence ArcLogistics Route VIP PalmOrders VIP Beverage System

6 ArcLogistics Route - ALR Multiple Routing Styles Dynamic Static Hybrid Combination Unlimited Specialties Multiple Seed Points Delivery Sequenced Based on Time Windows Maximizes routing to reduce cost Provides data necessary for GPS tracking

7 ArcLogistics Route - ALR

8 ESRI Fleet Monitor Real Time Tracking Activity versus Planned Route Route Detail Updated ETA s Position Alerts

9 Alerts Out of Route Position Inconsistent Not Moving Time Window Violation

10 Out Of Route Outer boundary for a route Variable value Traces the route shape Truck should never be outside route shape GeoFence

11 Out of Route

12 Position Inconsistent When the user checks Here, system sends the current coordinates and checks with the ones on file. If the vehicle is not within the tolerance, an alert is triggered.

13 Position Inconsistent

14 Not Moving When the vehicle is Gone, within 10 minutes the vehicle should be: Here at the next account or More than ¼ mile away or Here at Lunch/Break or Delayed

15 Not Moving

16 Time Window Violation A time window violation alert is: When you are scheduled to arrive before the window(s) open. When you are scheduled to arrive after the window(s) close. When you are scheduled to arrive after the first window closes and before the second window opens. Given a user-defined grace period.

17 Time Window Violation

18 Route Replay Route replay is available for route information from previous days. Allows for route verification. Replay information is available for 90 days.

19 Replay See a route replayed on your PC. Average of position fixes per route per day. Replay screen includes original route and stops. Control the replay VCR style. If it happened, you can replay it. If you notice a suspicious action, you don t need to start watching to see if it happens again. You can go back in time and see if it happened in the previous 90 days.

20 Replay Demonstration

21 VIP Delivery Palms Symbol PDT 1700/1800 Paperless invoices GPS Tracking Built in RF scanners DEX capable Reduced Check-In Time Reduced Reconciliation Time Directions Calculates actual deal levels Server Re-sequence

22

23 GPS Palm Features Need Directions Manual Re-sequencing Server Re-sequencing Instant Message (Break Message)

24 Need Directions Driver can request directions from anywhere to any account on his route. Does not need to know where he is. Directions arrive within 1 minute.

25 Need Directions

26 Electronic Mail Send and receive Short messages Group messages AS/400 generated s

27 Electronic Mail

28 Manual Re-sequence Change delivery sequence See time window violations See ETA s See updated information based on new sequence Automatically updates Tracking Server

29 Manual Re-sequence

30 Server Re-sequence Server optimization of a route while in progress Creates the best possible route Updates the Tracking Server and Delivery Palm

31 Server Re-sequence

32 Instant Message/Break Message Sent instantly Received as soon as the Palm is in the cradle Can be read in the PalmOrders application

33 Instant Message/Break Message

34 Customer Link Live ETA s for every order Available on the web Can be included in system generated e- mails to customers as a link

35 Web Based ETA Form

36 Live ETA

37 VIP Tracking Reports Driver Check-In Report Driver Utilization Report Route Performance/Cost Report Actual vs. Planned by Load Actual vs. Planned by stop Time Window Exceptions Customer Delivery Cost Report Off Day Delivery Report

38 Future Development DOT Log Automated Data Update. Vehicle Monitoring Interface

39 Air-Trak Founded 1999 San Diego, CA Strong technology foundation Defense background Ten Year History Asset tracking is there only business

40 Cloudberry/Air-Trak for Nextel Java Application that runs on i58rs/i88/i730 phones Reads GPS and transmits position data Nextel Certified; available today Next generation in Nextel Certification pipeline Turnkey tracking system; complete setup in minutes Economical: $20 Starter Kit (one time per account) Per phone: - $34 First Month ($23.95 Setup Fee + $9.99 Nextel Data) - $20/month recurring ($10 Hosting + $9.99 Nextel Data) User-configurable reporting criteria Time interval, Heading change, Velocity threshold Change on-the-fly as circumstances dictate Designate specific hours during which to operate Supports SMS or Two-Way messaging

41

42

43 Cloudberry Fleet Management Tools 1. Cloudberry Desktop Client Enterprise-level functionality Historical replays and reports Highest quality maps Dispatch-style messaging Sophisticated User-Interface: - Interact directly with map and vehicles - Customizable 2. Cloudberry Web Client Browser-based; No installation Required View your Fleet from any computer, anywhere 3. Phone-based Services Route/Manager Assist for web-enabled phones 4. Web Service API Allows integration with custom applications

44 Cloudberry Desktop Client ¾ View and interact with your entire fleet ¾ Right-click context-sensitive menus for all primary-use functions Display selected vehicle location Point at vehicle, or select several, then choose a function Monitor Message Traffic

45

46 Historical Reports Exportable to: Text PDF Excel HTML Multiple Report Types: Positions AVL Audit Statistics And others Table of Contents by Unit Enhance Location Description with your own known Locations/Landmarks Grouping/Summaries: By Date By Unit Customizable Format: Fields to Display Selectable Colors

47

48

49

50 Cloudberry Web Client Send Messages Display selected vehicle location Browser-based Use from home or when out of office Create simple routes Generate turn-by-turn directions, send to vehicle

51 Phone-based Services WAP and Nextel phones With or without GPS Access via URL AccountID/PIN Authentication No software needed Route-Assist ($3/phone/month) Turn-by by-turn directions to arbitrary addresses (GPS req d) Manager-Assist ($5/phone/month) Route-Assist plus Locate any unit in field Turn-by by-turn directions to any unit in field (GPS req d)

52 Other Air-Trak Customers Caterpillar Transact W/Os to drivers Ingersol-Rand Service Technicians San Diego Metro Transit Field Supervisors Schenectady County, New York Maintenance fleet/snowplows Union Pacific Railroad Track/facility inspectors Army Corps of Engineers Towboats/dike repair

53 Important Take-Aways phones.cloudberry.com All product information Hardware Motorola i58rs, i88s, or i730 Data Plan (1MB Total Connect recommended to start) Cost $20 Starter Kit (one time per account) Per phone: - $34 First Month ($23.95 Setup Fee + $9.99 Nextel Data) - $20/month recurring ($10 Hosting + $9.99 Nextel Data) Advantages Cloudberry Client Power of a desktop application Lowest cost in the field; no contract Excellent support

54 Summary Knowledge Positive control over field assets Activity based costing Enhanced communication Increased productivity Drivers see it as a valuable tool for them as well Improved customer service