CHAPTER 1. Business Process Management & Information Technology
|
|
- Preston Parks
- 6 years ago
- Views:
Transcription
1 CHAPTER 1 Business Process Management & Information Technology
2 Q. Process From System Engineering Perspective From Business Perspective
3 In system Engineering Arena Process is defined as - a sequence of events that uses inputs to produce outputs."
4 for example; reading a file and transforming the file to a desired output format; taking a customer order, filling that order, and issuing the customer invoice.
5 From a business perspective, a process is - a coordinated and standardized flow of activities performed by people or machines, which can cross organizational boundaries to achieve a business objective and creates value for internal or external customers." Customers can also be internal customers who require certain materials from other departments in order to, for instance, continue manufacturing.
6 Q. Classification of BP 2 categories 1. Organizational BP 2. Operational BP
7 Q. Organizational BP
8 Q. Operational BP
9 Q. Accounting Process Flow or Life Cycle of Accounting Process:
10 Q. Sales Process Flow or Life Cycle of Sales Process:
11 Q. Purchase Process Flow or Life Cycle of Purchase Process
12 Q. Financial Management Life Cycle:
13 Business Process Flow - It consists of phases that are related to each other. The phases are organized in a cyclical structure, showing their logical dependencies. Examples of key business process life cycle pertaining to accounting, sales, purchase and finance are explained below.
14 Accounting (or Book keeping) Process Cycle - It covers the business processes involved in recording and processing accounting events of a company. It begins when a transaction or financial event occurs and ends with its inclusion in the financial statements.
15 Financial management Process Cycle - The finance function is responsible for managing the firm's financial assets, such as cash, stocks, bonds, and other investments, to maximize the return on these financial assets. From the financial planning stage to resource allocation, monitoring and analysis, at every step of the way, organization must ensure that these resources are used effectively & efficiently.
16 Sales (Order to cash or OTC or 02C) Process Cycle - Sales process cycle covers all the business processes relating to fulfilling customer requests for goods or services. It starts with the documenting of a customer order and ends with the collecting the cash from the customer.
17 Purchase (Procure to Pay or P2P) Process Cycle Purchase cycle covers all the business processes relating to obtaining raw materials required for production of a product or for providing a service. It starts from the point of placing an order with a vendor and ends to the point of payment to the vendor.
18 Q. Business Process Management: BPM can be defined as Achievement of an org. s objectives through Organization, Management, Improvement (Making BP more efficient & effective). & Controls of essential business processes.
19 Key terms of the definition are explained below - Achievement - Realizing strategic objectives as outlined in the organization's strategic plan. Objectives- Strategic goals and individual process goals. It is about achieving the business outcomes or objectives. Management- Arranging the people, their skills, motivation, performance, rewards, the processes themselves and the structure and systems necessary to support a process. Essential - Essential processes are those which contribute towards the achievement of the organization's strategic objectives.
20 Key terms of the definition are explained below - Business Process Reengineering (BPR) Six Sigma Total Quality Management Will study in Strategic Management
21 Key Terms Organization Indicates organization of distinct business units. It ensures that a silo approach (lack of collaboration & standardization between business units) does not develop.
22 Key Terms Controls BPM includes Plan-Do-Check-Act. It measures & controls successful BPM implementation.
23 Thus BPM can be defined as follow: BPM is a collaborative effort between business units & the IT world, and this effort promotes a new model of efficient & logical business processes. It is designed to produce better business processes. Better business processes produce lower cost, higher revenues, motivated employees, and happy customers. BPM s emphasis on processes rather than functions. BPM evaluates efficiency, effectiveness and usefulness of BP BPM helps to terminate the redundant processes to save costs. BPM helps to align organization's BP with organization's objectives & goals
24 For example, CRM & SCM etc are part of BPM Traditional approaches such as accounts, finance, production, sales, marketing etc are the part of functional management.
25 Q. Key BPM Principles: BP are organizational assets Deliver consistent value to customers BP should be improved continuously IT is essential enablers of BPM.
26 Q. key Practices for achieving successful BPM: Utilize some incremental approached such as Six Sigma/TQM and radical methodologies such as BPR. Senior management commitment is needed to implement BPM IT systems should be placed to monitor & control BP. Work collaboratively with business partner via. Extranet. Execution of BPM process improvement should take a bottom up approach Continuous training to improve the processes
27 Organization should go for processes oriented organization structure Appoint process owners. Align employees bonuses & rewards to BP performance
28 Q. Benefits of BPM Automating repetitive Business Process Provide immediate information to the TLM for decision making purpose. Reduction in administration involved in compliance & ISO activities: Freeing up of employees time BPMS compatible with a company s existing applications
29 Processes vs. Functions Processes are very different from functions A function is a group of people performing similar tasks. Functions focus on completing tasks.
30 Processes vs. Functions Processes are very different from functions A process covers a range of tasks, & multiple departments participate in the creation of a process s outcome. For example, the shipping department may be responsible for sending orders to customers, but it can't do so without the rest of the activities that make up the order fulfillment process, such as manufacturing, transportation & so forth. Processes cut across functional departments such as marketing, manufacturing, accounting and so forth.
31 Q. Levels that play important roles in BPM (or Classification of Business Processes) Level 1 Business Strategy The Strategies of a company specify the long-term positioning of the company, its core competencies & business sectors addressed. For example cost leadership for products in a certain domain.
32 Level 2 Goals Strategies are supported by Goals (which are further divided into a set of sub-goals). Goals are Strong focus on the customer, Leadership in innovation, Leadership in quality, Leadership in price & cost efficiency.
33 Level 3 Organizational Business Processes These are high-level processes which indicates their inputs, their processing, their expected results & their dependencies on other organizational business processes. For example, managing incoming raw materials provided by a set of suppliers is an organizational business process. Diagram Previously discussed
34 Level 4 Operational Business Processes Organizational business processes are realized by operational business processes. These are specified not in textual form but using graphical process notations. Diagram Previously discussed
35 Level 5 Implemented Business Processes At this level, operational business processes are realized in implemented business processes. There are different implementation platforms & strategies, ranging from fully automated to completely manual process.
36 Q. Business Process Management Life Cycle Analysis phase - This involves analysis of the current environment & current processes, identification of needs & definition of requirements. Design phase - This involves evaluation of potential solutions to meet the identified needs, business process designing & business process modeling. Implementation phase - This involves project preparation, blue printing, realization, final preparation, go live & support.
37 Run & Monitor phase- This involves business process execution and business process monitoring. Optimize - Iterate for continuous improvement.
38 Theories of Business Process Management
39 Q. Six Sigma (V.IMP) In Strategic Management
40 Q. Total Quality Management (TQM) In Strategic Management
41 Q. Business Process Reengineering (BPR) M. Imp In Strategic Management
42 BPM Implementation BPM involve simplifying processes & then automating them to the extent possible. The key idea of BPM is to focus on processes when organizing & managing work in an organization. A company starts by mapping out its key processes and defines the steps in each process. Then it uses BPM software to automate many of the routine tasks.
43 BPM Implementation Processes are multi-functional & need to be properly integrated. The organization should also consider allocating issues such as process owners, process managers, and the method of measuring the effectiveness & efficiency of a business process. The key to a successful BPM implementation is to consider it not just as an improvement programs but make it an integral part of business strategy. BPM helps an organization cut costs, improve service, and achieve growth.
44 Q. BPM implementation is needed due to following reasons Creates an environment for continuous process improvement; Create the long-term future positioning of the business Create short-term cost effectiveness Create improvement to current customer service; Introduce a knowledge of product & customer profitability;
45 Re-engineer the business radically and provide clear competitive differentiation; Introduce leadership & a role for managers & empowered staff.
46 Q. Business Process Automation (BPA) BPA (Business Process Automation) is used to optimize & simplify the essential business processes, using the latest technology to automate the functions. The core objective of BPA is achieved through integrating various business processes.
47 Benefits of BPA Saving on costs- Automation leads to saving in time & labor costs. Ahead in competition- To stay competitive, businesses need to adopt automation. Fast service to customers- Automation could help serve customers faster and better.
48 Risks of BPA Risk to jobs - Jobs that were earlier performed manually by several employees would post - automation would be mechanized, thereby posing a threat to jobs. False sense of security - Automating poor processes will not gain better business practices.
49 Q. Challenges in implementing BPA Number of interfaces with the customers is growing (e.g. phone, fax, , sms, etc.) Increased complexity due to various product, service and price options. Lower IT budgets. All the organization's assets, systems, departments and people are interlinked.
50 Challenges in implementing BPA - There are numerous internal processes that form an internal supply chain, which relate to the end-to- end process of the organization. Basically, one simple interface with the organization would be preferable. It is important to improve the processes before automating them.
51 Q. BPM Technology The traditional IT architecture contains 3 layers: Database, Application & Presentation. Database layer physically contains (business) data; Application Layer contains applications & process logic; Presentation Layer is what users see. BPM provides an independent process layer. Process Layer is situated between Presentation & Application Layer linking the various independent applications needed to execute a single end- to-end business process. By tracking the business process, an organization can monitor its performance and at the same time audit for compliance.
52 Q. Value Chain Automation Will come in Strategic Management Value Chain is defined as a chain of activities that a firm operating in a specific industry performs in order to deliver a valuable product or service for the market. The idea of the Value Chain is based on the process view of organizations. The process view highlights the fact that every organization is a collection of inter-connected processes. Value chain analysis is a useful tool for determining how to create the greatest possible value for customers.
53 Value Chain Automation - The value chain groups a firm's activities into 2 categories, 1. Primary value activities, 2. Support value activities. Primary ones are inclusive of inbound logistics, operations, outbound logistics, marketing & sales, and after sales services. The supportive activities relate to procurement, human resource management, technology development and infrastructure.
54 Six business functions of the value chain are as follows: Research & development Design of products, services, or processes Production Marketing & sales Distribution Customer service
55 BPM Systems or suites (BPMS) It is a class of software that allows enterprises to devise process centric IT solutions. 'Process-centric' means BPM solutions are able to integrate people, systems & data
56 Capabilities of BPMS Designing IT enabled business processes, Integrate people & systems that participate in business processes, Monitor, control, & improve business processes in real time, Effect change on existing business processes in real time without an elaborate process conversion effort, and Create business processes to design the most optimal processes for implementation.
57 Benefits of BPMS - (IMP) Automating repetitive business processes - BPMS contributes to the competitive advantages of firms, by automating activities of the value chain & facilitating control and decision functions. Flexibility - BPMS works by 'loosely coupling' with a company's existing applications. Operational Savings BPM is concerned with continuously improving the way work gets done, in order to make the process more efficient, less costly, & more productive.
58 Reduction in the administration involved in Compliance - BPM help companies in their mission for process improvement and compliance/governance certification. Freeing-up of employee time - By automating the mass of routine, and repetitious work, employees can concentrate on activities that are important to the success of business.
59 Reasons for failure of BPMS Primary reasons for failure of BPMS are - Inadequate investment in ongoing training for personnel, Lack of corporate policy protecting the integrity of the data in the BPM systems.
60 Some of the other reasons for failure of BPMS include the following - Compatibility problems with the various systems of the partners. Not flexible enough or too complicated to be customized to meet the business process.
61 Inadequate assessment of the need for change management Failure to identify future business needs Resources not available when desirable Software fails to meet business needs System may be over-engineered when compared to the actual requirements. Poor executive involvement Limited options for customization of the BPM software is required Technological obsolescence. Deficient project management
62 Q. Approaches to Mapping Systems A business process is a natural group of business activities that create value for an organization. Process maps document business processes in easy-to-follow diagrams.
63 Approaches to Mapping Systems Some of the popular pictorial representation or techniques adopted for mapping business processes are explained below Flowchart Entity relationship diagram Data flow diagram Decision tree Decision table
64 1. Entity Relationship Diagram It depicts entities & their relationships graphically. Boxes represent entities. Diamonds are used to represent relationships. Ovals are used to represent attributes
65 ERD Notations: Attributes Entity Relationships Connectors
66 Types of Relationships - One-to-One relationship (1:1) For example - Each class must be in-charge of by one teacher.
67 One-to-Many relationship (1 :M) A line connecting two entities that ends with a crow s foot indicates a one-to-many relationship. For example - A student may borrow some books
68 Many-to-one relationship (M:1) For example - Many students applying for admission in one school
69 Many-to-Many relationship (M:M) For example many students may apply for more than one scholarship.
70 Advantages of using E-R Diagram Simple & easily understandable can be understood by non-technical specialist. Helps in Physical Database creation. Can help in database design. Can be generalized & specialized based on needs. Gives a higher level description of the system.
71 Limitations of using E-R Diagram Physical design derived from E-R Model may have some amount of ambiguities. Sometime diagrams may lead to misinterpretations.
72 Data Flow Diagram DFD presents the flow of data. DFD is used to describe the path of data that will complete that process. DFD define the functionality of a system. DFD describes path of data from external source to internal source or vice versa. Types of DFD - Physical Data Flow and Logical Data Flow.
73 Advantages of using DFD Easy to recognize. Easier to understand by technical & nontechnical audiences. DFDs can provide a detailed representation of system components. It is beneficial for communicating existing system knowledge to the users. Used as the part of system documentation file. It aids in describing the boundaries of the system. It supports the logic behind the data flow within the system.
74 Limitations of using DFD It make the programmers little confusing concerning the system. It simply takes a long time to create, the analyst may not receive support from management to complete it. Physical considerations are left out.
75 Q. Flowchart It is a diagrammatic representation of the system process. Flowchart presents steps to complete a process. Flow chart is used in designing a process. Flow chart shows how to make a system function. Flow chart does not have any input from or output to an external source. Types of Flow charts - Document, System and Program.
76 Flowchart Types Document flowchart - This flowchart traces the physical flow of documents through an organization - that is, the flow of documents from the departments, groups, or individuals who first created them to their final destinations. System Flowchart - It depicts the electronic flow of data and processing steps in an Information System. Program Flowchart It graphically presents the detailed series of steps (algorithm, or logical flow) needed to solve a programming problem.
77 Advantages of using Flowchart Quicker grasp of relationships - Programmers use flowchart to understood the relationship between various elements of the application. Communication - Flowcharts aid in communicating the facts of a business problem to those whose skills are needed for arriving at the solution. Orderly check out of problem - Flowcharts serve as an important tool during program debugging. They help in detecting, locating & removing mistakes.
78 Documentation - Flowcharts serve as a good documentation which aid greatly in future program conversions. In the event of staff changes, they serve as training function by helping new employees in understanding the existing programs. Effective Analysis - The flowchart becomes a blue print of a system that can be broken down into detailed parts for study. Efficient coding - Flowcharts act as a guide during the system analysis and program preparation phase. Efficient program maintenance -Flowcharts help programmer to concentrate attention on that part of the information flow which is to be modified.
79 Limitations of using Flowchart Modification - Modifications to a flowchart may require complete re-drawing. Reproduction - Reproduction of flowcharts is often a problem because the symbols used in flowcharts cannot be typed. Standardization - Program flowcharts are not such a natural way of expressing procedures as writing in English nor are they easily translated into Programming language. Complex logic Flowchart becomes complex where the problem logic is complex.
80 Link between conditions & actions Sometimes it becomes difficult to establish the linkage between various conditions and the actions to be taken there upon for a particular condition.
81 Decision Tree (also called Inference Tree or Logical Tree) is a collection of a basis (condition) and a conclusion (action). It is one way to display an algorithm. A decision tree is a decision support tool that uses a tree-like graph or model of decisions and their possible consequences, including chances, event outcomes, resource costs, and utility. Decision trees are a simple, but powerful form of multiple variable analyses.
82 Advantages of using Decision Tree Simple to understand and interpret. Possible scenarios can be added. Worst, best and expected values can be determined for different scenarios.
83 Limitations of using Decision Tree Calculations can get very complex particularly if many values are uncertain and/or if many outcomes are linked. Information gain in decision trees are biased in favor of those attributes with more levels.
84 Q. Decision Table Decision Table is a Table which may come with a Flowchart, defining the contingencies within a program and appropriate course of action for each contingency.
85 A Decision Table is divided into four parts: Condition Stub - comprehensively lists the comparisons or conditions; Action Stub - comprehensively lists the actions to be taken along. Condition Entries - list in its various columns the possible permutations of answer to the questions in the conditions stub; and Action Entries - list in its columns corresponding to the condition entries the actions contingent upon the set of answers to questions of that column.
86 Advantages of using Decision Table Easy to Draw - Decision Tables are easy to draw and modify as compared to flowcharts. Better Analysis - A decision table shows various alternatives and their respective outcomes side by side for better analysis of the problem. Non-technical - No knowledge of computer language or CPU working is necessary for drawing decision tables. Direct Codification - The decision tables can be directly coded into a program.
87 Modularity - The complex problems would require complex decision tables which can be easily broken down to microdecision tables. Simplicity - It is easier to follow a particular path in one column of a decision table than it is to go through several pages of the flowcharts.
88 Limitations of using Decision Table All programmers may not be familiar with Decision Tables and therefore flow charts are more common. Flowcharts can better represent a simple logic of the system rather than a decision table. The decision tables do not express the total sequence of the events needed to solve the problem.
89 The End
CHAPTER-1 BUSINESS PROCESS MANAGEMENT AND IT
CHAPTER-1 BUSINESS PROCESS MANAGEMENT AND IT PROCESS- It is defined as a sequence of events that uses inputs to produce output. It is a coordinated and standardized flow of activities performed by people
More informationINFORMATION TECHNOLOGY
INFORMATION TECHNOLOGY FAST TRACK NOTES BY www.caclues.com CLICK ON CHAPTER NAMES TO DIRECT VISIT 1.Business Process Management & IT Business Process Management & IT 2.Information Systems and IT Fundamentals
More informationIN COMPLEX PROCESS APPLICATION DEVELOPMENT
BUSINESS-IT ALIGNMENT IN COMPLEX PROCESS APPLICATION DEVELOPMENT TABLE OF CONTENTS 1 Introduction 2 Model-driven development in BPMS: myth and reality 3 From disparate to aligned models 4 Model traceability
More informationChapter. Redesigning The Organization With Information Systems
Chapter Redesigning The Organization With Information Systems 1 Objectives Demonstrate how building new systems produces organizational change Explain how a company can develop information systems that
More informationChapter 2 Accountants as Business Analysts. Changing Roles of Accountants in Business
Chapter 2 Accountants as Business Analysts Changing Roles of Accountants in Business - Past; accountants focused on stewardship and reporting functions: kept financial records, prepared financial reports
More informationEVALUATION OF ARIS AND ZACHMAN FRAMEWORKS AS ENTERPRISE ARCHITECTURES
UDC: 004.45 Original scientific paper EVALUATION OF ARIS AND ZACHMAN FRAMEWORKS AS ENTERPRISE ARCHITECTURES Melita Kozina University of Zagreb,Faculty of Organization and Informatics, Varaždin, Croatia
More informationmaking money from customer use of kiosk attracting more customers to the store saving money if the kiosk replaces manual operations
Business Requirements Business requirements collected from multiple sources might conflict. For example, consider a kiosk product with embedded software that will be sold to retail stores and used by the
More informationRedesigning the Organization with Information Systems
Chapter 14 Redesigning the Organization with Information Systems 14.1 2006 by Prentice Hall OBJECTIVES Demonstrate how building new systems produces organizational change Explain how a company can develop
More informationSawdey Solution Services
Sawdey Solution Services I n c o r p o r a t e d COMMERCIAL PRICE LIST 2016 1430 Oak Court, Suite 304 Beavercreek, OH 45430 Office Phone: (937) 490-4060 Fax: (937) 490-4086 www.sawdeysolut ionservices.com
More information1) Introduction to Information Systems
1) Introduction to Information Systems a) System: A set of related components, which can process input to produce a certain output. b) Information System (IS): A combination of hardware, software and telecommunication
More informationTransportation Optimization: Is This the Next Step?
Transportation Optimization: Is This the Next Step? By Irista, An HK Systems Company Cost reduction through effective transportation management remains a high priority for most organizations. The challenges
More informationActionable enterprise architecture management
Enterprise architecture White paper June 2009 Actionable enterprise architecture management Jim Amsden, solution architect, Rational software, IBM Software Group Andrew Jensen, senior product marketing
More informationA Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 2.0 Skillport
A Guide to the Business Analysis Body of Knowledge (BABOK Guide), Version 2.0 by The International Institute of Business Analysis (IIBA) International Institute of Business Analysis. (c) 2009. Copying
More informationInformation Systems in the Enterprise
Chapter 2 OBJECTIVES Information Systems in the Enterprise Evaluate the role played by the major types of systems in a business and their relationship to each other Describe the information systems supporting
More informationCommunity Trip Report Business Process Improvement Gartner Symposium/ITxpo Orlando, Florida 8-13 October 2006 Key Takeways This Trip Report
Community Trip Report Business Process Improvement Gartner Symposium/ITxpo Orlando, Florida 8-13 October 2006 Key Takeways This Trip Report highlights the major sessions from Symposium/ITxpo for attendees
More informationGetting Started with Risk in ISO 9001:2015
Getting Started with Risk in ISO 9001:2015 Executive Summary The ISO 9001:2015 standard places a great deal of emphasis on using risk to drive processes and make decisions. The old mindset of using corrective
More informationRequirements Analysis and Design Definition. Chapter Study Group Learning Materials
Requirements Analysis and Design Definition Chapter Study Group Learning Materials 2015, International Institute of Business Analysis (IIBA ). Permission is granted to IIBA Chapters to use and modify this
More informationBUILDING THE ONE GSA ENTERPRISE ARCHITECTURE
DRAFT BUILDING THE ONE GSA ENTERPRISE ARCHITECTURE VERSION 1.0 GS426T1 Carrie Boyle, LMI Ellen Dupuy, LMI Phyllis Hunter, LMI Rick Smith, LMI John Butler, Unisys Cory Casanave, DAT Tom Digre, DAT SEPTEMBER
More informationDiagramming Change to Better Inform Business Process Renovation
Cognizant 20-20 Insights Diagramming Change to Better Inform Business Process Renovation To gain the full benefits of business process management, banks must apply a business process model and notation-driven
More informationSHORT ANSWER QUESTIONS (KEY) UNIT- I
SHORT ANSWER QUESTIONS (KEY) UNIT- I 1. Define quality. Quality is the totality of characteristics of an entity that bear on its ability to satisfy stated and implied needs. 2. What do you mean by quality
More informationSage 300 ERP 2014 Get more done.
Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences
More informationInternational Journal of Computing and Business Research (IJCBR) ISSN (Online) :
International Journal of Computing and Business Research (IJCBR) ISSN (Online) : 2229-6166 Volume 3 Issue 2 May 2012 LATEST PROGRAMMING LANGUAGE TOOLS FOR BUSINESS PROCESS MODELLING Dr. Ram Shukla, Faculty
More informationEnterprise Modeling to Measure, Analyze, and Optimize Your Business Processes
SAP Solution in Detail SAP NetWeaver SAP Enterprise Modeling Applications by Software AG Enterprise Modeling to Measure, Analyze, and Optimize Your Business Processes Table of Contents 4 Quick Facts 5
More informationPresented by: Purdianta, ST.,MT
Presented by: Purdianta, ST.,MT Introduction Modern organizations are considered highly complex networks of business units Each business unit realizes a part of the organization s business process Complexity
More informationSpeed to Value with Documentum xcelerated Composition Platform
Speed to Value with Documentum xcelerated Composition Platform Charles Banyay Principal Product Manager, xcp Group Content & Archiving Division EMC Corporation 1 What will you do? How do I reduce operating
More informationDNA of the CFO: Disruptive technologies that will reshape finance as we know it. February 22, 2017
DNA of the CFO: Disruptive technologies that will reshape finance as we know it. February 22, 2017 Agenda 7:30-8:00 a.m. Registration and breakfast 8:00-8:15 a.m. Welcome and introductory remarks Glen
More informationSTREAMLINING PRODUCT DOCUMENTATION ACROSS THE MANUFACTURING ENTERPRISE WITH 3DVIA COMPOSER
W H I T E P A P E R STREAMLINING PRODUCT DOCUMENTATION ACROSS THE MANUFACTURING ENTERPRISE WITH 3DVIA COMPOSER Overview For many years, manufacturers simply had to accept more time delays and greater costs
More informationKey Benefits. Overview. Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity.
Field Service empowers companies to improve customer satisfaction, first time fix rates, and resource productivity. Microsoft delivers advanced scheduling, resource optimization and mobile enablement capabilities
More informationWhy Web-Enable Your Legacy Application?
Why Web-Enable Your Legacy Application? Over the years, you have invested massive resources into developing, maintaining and operating your company's aging legacy application. That ongoing need for scarce
More informationCORROSION MANAGEMENT MATURITY MODEL
CORROSION MANAGEMENT MATURITY MODEL CMMM Model Definition AUTHOR Jeff Varney Executive Director APQC Page 1 of 35 TABLE OF CONTENTS OVERVIEW... 5 I. INTRODUCTION... 6 1.1 The Need... 6 1.2 The Corrosion
More informationDeltek Vision. for Consulting Firms.
Deltek Vision for Consulting Firms www.deltek.com/vision Deltek Vision A Higher Level of Integration, Collaboration and Success Managing the profitability of an engagement-based business requires instant
More informationISACA. The recognized global leader in IT governance, control, security and assurance
ISACA The recognized global leader in IT governance, control, security and assurance High-level session overview 1. CRISC background information 2. Part I The Big Picture CRISC Background information About
More informationBPMN Guide Quick Start. by Bizagi BPM
BPMN Guide Quick Start by Bizagi BPM Recruitment and Selection 1 Table of Contents Scope... 2 BPMN 2.0 Business Process Modeling Notation... 2 Why Is It Important To Model With BPMN?... 2 Introduction
More informationOperational Effectiveness Unlocks Profits and Incremental Revenue
Operational Effectiveness Unlocks Profits and Incremental Revenue By Max R. Davis Operations Operations improvement can be the key to increased profit margins and revenues. Operational efficiency, quality,
More information6.2 What are the benefits of information management? Generally speaking, there are four kinds of benefits from managing information strategically:
6. INFORMATION MANAGEMENT How are innovation and knowledge management related? Innovation is the most evolved stage in the development of knowledge management. The first stage is data, the second is information,
More informationCHAPTER 13: OPERATIONS MANAGEMENT Multiple Choice Questions
CHAPTER 13: OPERATIONS MANAGEMENT Multiple Choice Questions 1. Michelle Jackson and other operations managers realized that will be needed to reduce bottlenecks and increase operational efficiency at BNSF
More informationBusiness Process Modeling Information Systems in Industry ( )
Business Process Modeling Information Systems in Industry (372-1-4207 ) Arnon Sturm The material of this presentation is adopted from various people including:, Pnina Soffer, Iris Reinhartz-Berger 1 Outline
More information1) A system is a collection of related resources designed to help a company achieve specified objectives. Answer: TRUE Diff: 1 Page Ref: 1
Accounting Information Systems, 10e (Bodnar/Hopwood) Link download : http://testbankcollection.com/download/test-bank-for-accountinginformation-systems-10th-edition-by-bodnar Chapter 1 Accounting Information
More informationThe Business Case for SOA. Rationalizing the Benefits of Service-Oriented Architecture. Business White Paper
The Business Case for SOA Rationalizing the Benefits of Service-Oriented Architecture Business White Paper January 2008 Contents INTRODUCTION 3 THE PROMISE OF SOA 4 SOA Concepts 4 SOA Benefits 5 ESTABLISHING
More informationGuaranteed Value Projects in Legacy Modernization. Michael Oara VP for R&D Relativity Technologies, Inc.
Guaranteed Value Projects in Legacy Modernization Michael Oara VP for R&D Relativity Technologies, Inc. Business Problem Mainframe Applications Key Attributes Millions of lines of code, poorly documented
More informationChapter 5 Building and Changing Global Business Processes
Chapter 5 Building and Changing Global Business Processes Managing and Using Information Systems: A Strategic Approach by Keri Pearlson & Carol Saunders Learning Objectives List how IT enables business
More informationPerformance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance
Performance Benchmarking Toolkit for Health Centers: Tracking Data to Improve Financial Performance Health Center Financial Performance Analytics The implementation of healthcare reform produces a heightened
More informationChapter 15. Supporting Practices Service Profiles 15.2 Vocabularies 15.3 Organizational Roles. SOA Principles of Service Design
18_0132344823_15.qxd 6/13/07 4:51 PM Page 477 Chapter 15 Supporting Practices 15.1 Service Profiles 15.2 Vocabularies 15.3 Organizational Roles Each of the following recommended practices can be considered
More informationCHAPTER 2 LITERATURE SURVEY
10 CHAPTER 2 LITERATURE SURVEY This chapter provides the related work that has been done about the software performance requirements which includes the sub sections like requirements engineering, functional
More informationSOLUTION BRIEF RSA ARCHER PUBLIC SECTOR SOLUTIONS
RSA ARCHER PUBLIC SECTOR SOLUTIONS INTRODUCTION Federal information assurance (IA) professionals face many challenges. A barrage of new requirements and threats, a need for better risk insight, silos imposed
More informationSimplifying and Sustaining Global Process Transformation. Mike Bonfiglio, Business Process Management Lead June 22, 2010
Simplifying and Sustaining Global Process Transformation Mike Bonfiglio, Business Process Management Lead June 22, 2010 Agenda Rockwell Automation at a Glance Global Process Transformation Business Process
More informationMANAGEMENT INFORMATION SYSTEMS COURSES Student Learning Outcomes 1
MANAGEMENT INFORMATION SYSTEMS COURSES Student Learning Outcomes 1 MIS 180: Principles of Information Systems 1. Explain the importance of determining information system requirements for all management
More informationUNLOCKING YOUR DATA POTENTIAL TO ENHANCE DECISION MAKING AND NATIONAL SECURITY
UNLOCKING YOUR DATA POTENTIAL TO ENHANCE DECISION MAKING AND NATIONAL SECURITY Mark Jacobsohn Senior Vice President jacobsohn_mark@bah.com Shelly Davis Principal davis_shelly@bah.com David Forbes Principal
More information7.11b: Quality in Project Management: A Comparison of PRINCE2 Against PMBOK
by Peter Whitelaw, Rational Management Pty Ltd, Melbourne Introduction This comparison takes each part of the PMBOK and provides comments on what match there is with elements of the PRINCE2 method. It's
More informationTRANSFORMING YOUR BUSINESS TO ACHIEVE OPERATIONAL EXCELLENCE
TRANSFORMING YOUR BUSINESS TO ACHIEVE OPERATIONAL EXCELLENCE MARCH 2017 Process Driven, Business Focused Process Driven, Business Focused www.bplogix.com INTRODUCTION The 21st century economy requires
More informationEvolution of the Project Management Office. A Guide to Helping the PMO Thrive
Evolution of the Project Management Office A Guide to Helping the PMO Thrive What is the Project Management Office? The Project Management Office (PMO) encourages a new way of thinking about project management
More informationISO INTERNATIONAL STANDARD. Industrial automation systems Requirements for enterprise-reference architectures and methodologies
INTERNATIONAL STANDARD ISO 15704 First edition 2000-06-01 Industrial automation systems Requirements for enterprise-reference architectures and methodologies Systèmes d'automatisation industrielle Prescriptions
More informationChange Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012
Change Management and Adoption for Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor s product or service. Cloud computing
More informationTRANSPORTATION MANHATTAN ACTIVE. A Comprehensive Solution for Complex Logistics Networks. With Manhattan Active Transportation you can:
MANHATTAN ACTIVE TRANSPORTATION A Comprehensive Solution for Complex Logistics Networks LOGISTICS COMPLEXITIES AND SERVICE-LEVEL EXPECTATIONS have increased dramatically in today s world. Supply chains
More informationManagement Information Systems. B14. Acquiring IT Applications and Infrastructure
Management Information Systems Management Information Systems B14. Acquiring IT Applications and Infrastructure Code: 166137-01+02 Course: Management Information Systems Period: Spring 2013 Professor:
More informationHow Distributors Increase Income with Automated Rebates and Chargebacks
SAP Brief Extensions SAP Incentive Administration and SAP Paybacks and Chargebacks Objectives How Distributors Increase Income with Automated Rebates and Chargebacks Increase operating income and turn
More informationUNIT-I INTRODUCTION TO MIS 2014
IMPORTANCE OF INFORMATION FOR MANAGEMENT DECISIONS MIS: A management information system (MIS) is proficient in providing data that is essential for the effective business management of a company. It uses
More informationSAP Supply Chain Management
Estimated Students Paula Ibanez Kelvin Thompson IDM 3330 70 MANAGEMENT INFORMATION SYSTEMS SAP Supply Chain Management The Best Solution for Supply Chain Managers in the Manufacturing Field SAP Supply
More informationProcess Modeling, Process Improvement, and ERP Implementation
Process Modeling, Process Improvement, and ERP Implementation Learning Objectives Use basic flowcharting techniques to map a business process Develop an Event-driven Process Chain (EPC) diagram of a basic
More informationMotivation Issues in the Framework of Information Systems Architecture
1 Motivation Issues in the Framework of Information Systems Architecture Mladen Varga University of Zagreb Faculty of Economics, Zagreb mladen.varga@efzg.hr Abstract. The Zachman Framework for information
More informationEnterprise BPM A Systemic Perspective
Janne J. Korhonen Enterprise as a System At the most abstract level, an enterprise can be seen as a system. As such, it cannot be defined in terms of its actions as a whole or by enumerating its constituent
More informationImprove Your. Process. BY john dobriansky
Improve Your Acquisition Process With Lean Six Sigma BY john dobriansky 14 Contract Management May 2008 While Lean Six Sigma can be applied to numerous categories of contracting, this article examines
More informationIn Control: Getting Familiar with the New COSO Guidelines. CSMFO Monterey, California February 18, 2015
In Control: Getting Familiar with the New COSO Guidelines CSMFO Monterey, California February 18, 2015 1 Background on COSO Part 1 2 Development of a comprehensive framework of internal control Internal
More informationEssentials of Management Information Systems Chapter 2 E-Business: How Businesses Use Information Systems
Types of Business Information Systems Executive support systems (ESS): Serve senior managers. Address strategic issues and long-term trends E.g., what products should we make in five years? nonroutine
More informationCertified Identity Governance Expert (CIGE) Overview & Curriculum
Overview Identity and Access Governance (IAG) provides the link between Identity and Access Management (IAM) rules and the policies within a company to protect systems and data from unauthorized access,
More informationBusiness Maps 1.0. Visualize Your Organization and Understand its Processes and Relationships. Process
Business Maps 1.0 Visualize Your Organization and Understand its es and Relationships Input Output 1 Table of Contents Table of Contents... 2 Business Maps 1.0 Overview... 3 What are Business Maps and
More informationEnterprise Architecture: an ideal discipline for use in Supply Chain Management
Enterprise Architecture: an ideal discipline for use in Supply Chain Management Richard Freggi Senior Supply Chain Architect (TOGAF 9.1 certified level 2) HP Inc. Content Understanding Supply Chain Management
More informationThe Importance of Business Rules in the Organisational Transformation Process
The Importance of Business Rules in the Organisational Transformation Process Maria Stergiou Computing Laboratory, University of Kent, Canterbury, Kent, CT2 7NF, UNITEDKINGDOM Email: M.Stergiou@ukc.ac.uk
More informationThe Robots Are Rising
The Robots Are Rising Implementing Intelligent Automation in the Organization Building Business Capabilities, Orlando, Florida 9. November, 2017 KPMG Digital Intelligent Automation as part of Digital Operations
More informationIBM BPM on zenterprise
IBM BPM on zenterprise The world has turned Andreas Gröschl, Mainframe Architect groeschl@de.ibm.com The Modern Enterprise is a Network of Complex Interactions Powered by Mainframe Assets 70% of corporate
More informationWhy Information Systems? The Information Systems Revolution. Emergence of Global Economy. Emergence of Global Economy
Why Information Systems? The Information Systems Revolution Four power worldwide changes have altered the environment of business Emergence of Global Economy Transformation of Industrial Economies Transformation
More informationPassit4Sure.OG Questions. TOGAF 9 Combined Part 1 and Part 2
Passit4Sure.OG0-093.221Questions Number: OG0-093 Passing Score: 800 Time Limit: 120 min File Version: 7.1 TOGAF 9 Combined Part 1 and Part 2 One of the great thing about pass4sure is that is saves our
More informationEnterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz
Chapter 8 Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Lecturer in Management & IT 1 Learning Objectives Understand the essentials of enterprise
More informationSample Pages Alliance Management Guidebook
313 Washington Street, Suite 300 Newton, MA 02458 USA PHONE +1 617.965.4777 FAX +1 617.965.8558 www.rhythmofbusiness.com Sample Pages Management Guidebook Managing Biopharma Strategic s Collaborative Networks
More informationChapter 4 Structured Analysis and Functional Architecture Design. Dr. Eng. Shady Aly
Chapter 4 Structured Analysis and Functional Architecture Design Dr. Eng. Shady Aly 1 Modeling IIS This is the first step in the design of IIS for an industrial enterprise. The design proceeds from a definition
More informationMaximizing The Value Of Your Smart Grid Investment
Maximizing The Value Of Your Smart Grid Investment Publication Date: August 25, 2015 Author: Kody M. Salem and Kara Truschel EXECUTIVE SUMMARY With thorough planning and a rigorous approach to updating
More informationIn Pursuit of Agility -
In Pursuit of Agility - BPM and SOA within the Boeing Company Ahmad R. Yaghoobi Associate Technical Fellow Enterprise Architect ahmad.r.yaghoobi@boeing.com Randy Worsech Business Architect Randall.a.worsech@boeing.com
More informationCOURSE LISTING. Courses Listed. Training for Applications with Real Estate in SAP ERP. 20 November 2017 (12:26 GMT) Beginner. Intermediate.
Training for Applications with Real Estate in SAP ERP Courses Listed Beginner SAP01 - SAP Overview SAPFIN - Overview of SAP Financials SAP01E - SAP Overview Intermediate AC010 - Business Processes in Financial
More informationPlanning Optimized. Building a Sustainable Competitive Advantage WHITE PAPER
Planning Optimized Building a Sustainable Competitive Advantage WHITE PAPER Planning Optimized Building a Sustainable Competitive Advantage Executive Summary Achieving an optimal planning state is a journey
More informationProject Quality Management
1 Project Quality Management Unit 8 Eng.elsaka09@gmail.com Project Quality Management Includes the processes and activities of the performing organization that determine quality policies, objectives, and
More informationWelcome to the course on the working process across branch companies.
Welcome to the course on the working process across branch companies. In this course we will review the major work processes across branch companies. We will start with the intercompany trade process.
More informationSUPPLY CHAIN DEFINITIONS AND KEY MEASURES
SUPPLY CHAIN DEFINITIONS AND KEY MEASURES Version 2.0.0 THE FRAMEWORK FOR PROCESS IMPROVEMENT Experience shows that benchmarking s potential to drive dramatic improvement lies squarely in making out-of-the-box
More informationProgramming Logic and Techniques
Programming Logic and Techniques Lesson One Experiences During the Analysis phase of courseware development, we conducted several interviews with project managers in the software industry. They told us
More informationFront- to Back-Office Integration: The Only Way to True 360 Customer Visibility and Seamless Data Consistency
Front- to Back-Office Integration: The Only Way to True 360 Customer Visibility and Seamless Data Consistency Table of Contents Executive Summary...3 Introduction...3 Customer Management and Business Process
More informationINTELLIGENT DIGITAL AUTOMATION PLATFORM
A I INTELLIGENT DIGITAL AUTOMATION PLATFORM Gaining competitive advantage through digital transformation of your business processes Sponsored by 1 Introduction Today, every business faces the threat of
More informationInternal Oversight Division. Audit Report. Audit of Enterprise Risk Management
Internal Oversight Division Reference: IA 2016-08 Audit Report Audit of Enterprise Risk Management December 16, 2016 IA 2016-08 2. TABLE OF CONTENTS LIST OF ACRONYMS... 3 EXECUTIVE SUMMARY... 4 1. INTRODUCTION...
More informationSimply Good Design: 2012 IBM SOA Architect Summit. SOA on Your Terms And Our Expertise
Simply Good Design: 2012 IBM SOA Architect Summit SOA on Your Terms And Our Expertise Business Optimization and Integrity Steve Demuth STSM Decision Management Business Optimization and Integrity How can
More informationAn Overview of the AWS Cloud Adoption Framework
An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes
More informationGlobal E-Business: How Businesses Use Information Systems
Chapter 2 Global E-Business: How Businesses Use Information Systems 2.1 2010 by Prentice Hall LEARNING OBJECTIVES Define and describe business processes and their relationship to information systems. Evaluate
More informationThe Multi-Channel Service Problem: Challenges, Testing, and Solutions
Dr. Gautham Pallapa (gpallapa@west.com) IS Manager Platform, Infrastructure, and Automation Group The Multi-Channel Service Problem: Challenges, Testing, and Solutions Prepared for College 1 of Copyright
More informationReining in Maverick Spend. 3 Ways to Save Costs and Improve Compliance with e-procurement
3 Ways to Save Costs and Improve Compliance with e-procurement Contents The Need to Eliminate Rogue Spending Exists for all Businesses...3 Leveraging Technology to Improve Visibility...5 Integrate your
More informationMore than 2000 organizations use our ERM solution
5 STEPS TOWARDS AN ACTIONABLE RISK APPETITE Contents New Defining Pressures Risk Appetite and Risk Tolerance Benefits The 5 Best of Practices Risk Assessments Benefits of an Actionable Risk Appetite More
More informationManaging Your Business Process Architecture. Twin Cities Business Architecture Forum September 18, 2012
Managing Your Business Process Architecture Twin Cities Business Architecture Forum September 18, 2012 Welcome to Target! Our approach today will be brought to you by 1 Agenda What is Business Architecture?
More informationLabor Management Software
Labor Management Software GoalPost Labor Management Software Software Intelligence That Delivers GoalPost Labor Management Software (LMS) from Honeywell Intelligrated provides on-demand intelligence to
More informationIMPORTANCE OF KNOWLEGDE MANAGEMENT WITHIN THE APQP PROCESS IN AUTOMOTIVE INDUSTRY
IMPORTANCE OF KNOWLEGDE MANAGEMENT WITHIN THE APQP PROCESS IN AUTOMOTIVE INDUSTRY Bogdan CHILIBAN 1 ABSTRACT: The Advanced Product Quality Planning APQP process is a highly complex knowledge intensive
More informationTotal Fastening Service (TFS) in SCM
OF ILS ILS is a principal division of Park-Ohio, which is a 153-year-old company, headquartered in Cleveland, Ohio, U.S.A. It is a leading provider of business-to-business supply chain logistics services
More informationMeeting future challenges for pharmaceutical plants today
Meeting future challenges for pharmaceutical plants today COMOS Software Solutions Pharmaceutical and Life Science industries siemens.com/comos Efficient engineering and management of pharmaceutical plants
More informationPerformance Benchmarking Toolkit for California Health Centers: Tracking Data to Improve Financial Performance
Performance Benchmarking Toolkit for California Health Centers: Tracking Data to Improve Financial Performance Prepared by Sponsored by Blue Shield of California Foundation Health Center Financial Performance
More informationChapter 10 Information Systems Analysis and Design
Chapter Information Systems Analysis and Design Computer Concepts 2014 Chapter Contents Section A: Information Systems Section B: Systems Analysis Section C: System Design Section D: Implementation and
More informationMOTIVATION ISSUES IN THE FRAMEWORK OF INFORMATION SYSTEMS ARCHITECTURE
UDC:007.5 Preliminary communication MOTIVATION ISSUES IN THE FRAMEWORK OF INFORMATION SYSTEMS ARCHITECTURE Mladen Varga University of Zagreb Faculty of Economics, Zagreb mladen.varga@efzg.hr Abstract.
More information