Mail Processing. Gain a Competitive Advantage in Collection and Delivery

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1 Mail Processing Gain a Competitive Advantage in Collection and Delivery

2 Mail Processing For every Postal Operator, digital is a doubleedged sword. There are opportunities and challenges for Posts due to the shift from letters to parcels, cash to virtual payments, and physical to digital. Escher s Approach to Mail Processing Central Processing To succeed in today s ecommerce economy Posts need the flexibility to capitalize on new technologies, opportunities and build on your core strengths. The continuing increase in parcel shipments and reverse logistics provides a huge opportunity for Posts to advantage of. Post s are perfectly placed within the local community to become the Mail Processing provider of choice for businesses and consumers. Products & Services CONSUMER EXPERIENCE Touchpoints Flexible mail processing and delivery services helps Posts manage mails more efficiently. Get greater control and insight of your mail and parcel processes. Transform your consumer s journey when buying, sending, and receiving mail at multiple touchpoints. To offer even more consumer convenience we are enabling Posts to extend their Mail Processing network to outside the Post Office including PUDO Locations and at the consumers Home. Use our flexible solutions to gain a competitive advantage in Mail Processing and delivery services to further enhance the Post s position within the community. At a Glance Increase the range, options, and convenience of mail collection and delivery services Strengthen market share with additional long-term revenue streams Empower consumers with greater delivery controls, options, and timing 1

3 Consumer Experience At Escher, we believe that transformation comes from breaking down silos and focusing on consumers first. By looking holistically at Mail Processing challenges, your Post Office can innovate, adapt and quickly respond to the changing demands of consumers, both offline and online. Digital transformation isn t just about technology. It s also about improving business models to bring long-term benefits and convenience to consumers across the entire delivery lifecycle. That s why we ve dedicated personnel, budgets, and resources for consumer experience innovation. This allows us to link the consumer experience to the Post s core business, adding value at each touchpoint. Benefits FOR POSTAL OPERATORS Increase revenue opportunities Measure KPI metrics 360 view of consumer habits Create new partnerships with ecommerce suppliers Increase efficiency & productivity Identify & reward key consumers Leverage emerging technologies FOR CUSTOMERS Fast, accurate notifications Frictionless ecommerce Control of delivery lifecycle Flexible payment options Convenient PUDO locations Receive loyalty rewards Seamless physical & digital mail delivery FOR MAIL MANAGEMENT Support rise of delivery options Extend first/last mile services Digital communications transition Upsell/cross-sell products Simplify reverse logistics Empower mobile postal workforce Streamline delivery process 2

4 Touchpoints Bring reliable and efficient Mail Processing solutions to everyone, anywhere. Using Mail Processing services, Posts can design, implement, and deliver a compelling consumer experience at all touchpoints across the relationship cycle - every channel, device, and application. Offer a consistent omni-channel experience for consumers who are sending or receiving items. MOBILE POSTAL WORKER Leverage mobile technology to perform postal transactions, Cash On Delivery and ecommerce services when collecting and delivering to the recipient s physical address. POSTPORT Convenient web-based service to organize your mail from home, with mail assessment, track and trace, and other postal services. PUDO LOCATIONS Empower Agents to become centers for consumers to send and receive mail and parcels. CONSUMER APP Deliver postal services to consumer s mobile devices for services including real-time notifications, and pre-populate time-consuming data, such as customs forms. Provide reference numbers to check delivery progress, re-route, or return items. 3 ECOMMERCE Offer frictionless opportunities to buy postal items, shipping labels, gifts, and more. Provide ecommerce capabilities for postal and third parties. Seamless integration into ecommerce platforms to enable payment, delivery, and return options. DIGITAL/HYBRID MAIL Deliver secure encrypted communications between service providers and recipients. Coordinate digital and physical channel delivery of financial statements, government communications, and direct mail to domestic and business addresses.

5 Products & Services Digitally transform collection and delivery services to implement a successful ecommerce strategy across letters, mails and parcels. APPLICATIONS Define the optimum digital postal platform for mails processing - collections, delivery, returns, and logistics - with address verification and validation. Use KPIs to measure collections, processing, and delivery productivity in the context of core business objectives. ECOMMERCE Provide easy-to-use web stores with digital postage, secure payments, online tracking, order fulfilment, and reverse logistics. Integrated fullfeatured ecommerce platform helps partners and businesses optimize sales with flexible payment options. IDENTITY Identity, authentication, and verification services help ensure regulatory compliance, payment, and data protection. SECURITY Provide secure technology to manage the infrastructure, processes, and resources across the entire postal network. SHOPPING CART Increase sales volumes and minimize abandonment rates with intuitive shopping carts. POSTPORT Enable consumers to track periodic, scheduled, individual, or bulk deliveries from any device. LOYALTY Leverage footfall, improve consumer engagement, and gain data insights into consumer preferences through loyalty and reward programs. Setup single and multi-tier targeted offers, including via location, transaction type, and shopping history. TRACK Record entire order lifecycle from booking to returns. Identify misrouted orders, delayed orders and bottlenecks in the delivery chain that affect transactions. Give consumers instant access and /sms notifications of mail item status and event history. PAYMENTS Provide integrated payment capability on all touchpoints including prepaid accounts, credit/debit payment and options for pay later using cash. 4

6 Central Processing Continuously monitor, refine, and implement targets for collections and delivery. Gain a deeper understanding of consumers, day-to-day operations, and employee performance with accurate data and actionable insights. DATA ANALYTICS Use accurate real-time data to accelerate effective decision making, implement business rules, and provide management insight. Consolidate and drill-down to examine granular details derived from different data sources. Data mine historical data to identify insights, trends and patterns. PRODUCT MANAGEMENT Quickly add, update, and configure product catalogs. Centralize information related to price, SKU, specifications, imagery, references, barcodes, shipping calculations and supplier data. Improve stock control, availability, and marketing efforts, such as special offers and discounts. ADMINISTRATION Provide administrative functions to manage users and services. USER MANAGEMENT Organize and configure user groups, grant permissions, and define access rights. MONITORING Real-time monitoring and diagnostics for devices, channels, and location. Develop userfriendly instructions, responses, and alerts. Generate and share in-depth analysis reports. PERFORMANCE Centrally deploy policies and business rules using automated deployment capabilities. Monitor branch performance and diagnose devices across the network. Ensure seamless connectivity and availability between touchpoints. LOYALTY Setup and manage rewards, promotions and loyalty schemes. Deliver automated messages and content with targeted rewards and offers to segmented consumer lists. BUSINESS INTELLIGENCE Leverage BI and real-time data to identify process improvements, transaction types, and forecast trends. Configure dashboards to provide KPIs, metrics and data points. REPORTING Easily compile and distribute reports to CSV, PDF, and Word. Generate mails processing reports for channels, consumer activity and quality of service. Display interactive reports online. 5

7 Attributes We manage the technology, so you can manage your business. Use our technologies to deliver Mail Processing services in line with your strategic goals. Features AUTOMATE Set business rules, policies & access rights Address verification checks and updates Reduce manual inefficiencies ENGAGE Event-driven 2-way communications Accommodate busy mobile lifestyles Offer greater consumer control of deliveries PERSONALIZE Enhanced consumer experience Loyalty and reward schemes Seamless identity management OPTIMIZE Modernize first/last mile capabilities Improve consumer profile and data quality Digital/Hybrid mail delivery ANALYZE Flexible dashboards Real-time business intelligence Monitor, diagnose and resolve MONETIZE Additional monetization options Incremental revenue streams Recognized delivery channel of choice Platforms Provide a consistent and secure experience on your preferred device and OS. APIs Unlock the potential of your postal network and open new channels with APIs allowing you to integrate with partners and partners to integrate with you. Support Services Rely on our Global IT Services team to seamlessly deploy and manage your business. Reduce the complexity of managing your Mail Processing infrastructure. Security Information Security Management Services (ISMS) provides the technology needed to manage the infrastructure, processes, and resources across the entire postal network. Identity, authentication, and verification services ensure regulatory compliance, payment, and data protection. 6

8 Mail Processing Gain a Competitive Advantage in Collection and Delivery 7 Sign up at: E: sales@eschergroup.com Dublin: Boston: Singapore: South Africa: Washington DC:

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