Nexus of Forces, 2014: Unleashing the Power of Digitalization

Transcription

1 Nexus of Forces, 2014: Unleashing the Power of Digitalization Cassio Dreyfuss VP, Research Country Leader, Brazil Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

2 Nexus of Forces, 2014: Unleashing the Power of Digitalization Cassio Dreyfuss VP, Research Country Leader, Brazil Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."

3 Looking Beyond More than simply moving ahead. Different.

4 Key Issues The Nexus of Forces Scenario Challenges and Opportunities The Role of IT Leaders

5 First Things First Basic Digital Concepts Digitalization Digital Business Digital Leadership

6 First Things First Basic Digital Concepts Digitalization Unprecedented combinations of new technologies, focusing the client experience and business transformation, generating revenue and value Digital Business Digital Leadership

7 First Things First Basic Digital Concepts Digitalization Digital Business Digital Leadership The creation of new businesses based on digital assets

8 First Things First Basic Digital Concepts Digitalization Digital Business Digital Leadership Development of a digital business vision, creation of a digital story and an attitude that will drive people, through the story, toward that vision All leaders must be digital leaders

9 Key Issues The Nexus of Forces Scenario Challenges and Opportunities The Role of IT Leaders

10 The Nexus of Forces: Leveraging Synergy and Delivering Digital Solutions Extreme Networking Pervasive Access Global Class Delivery "Big," Rich Context

11 The Nexus of Forces Social Tools Providing Infinite Dynamic Networking A collection of services and a representation of everybody's digital life. Personal Social tools in the cloud is where users center their digital lives. They are in control. Social tools support from individual interaction to modern collaborative work patterns and can, in principle, go all the way up to "direct democracy." Professional Community Family Searchenginejournal.com

12 The Nexus of Forces Social Tools Impact in Emerging Markets Extreme Networking Challenge Create models that will formally explore individual and collective behavior, leveraging extended, dynamic, flexible networks. Opportunity Enterprises in SA will explore the emerging but rapidly increasing adoption of social tools to create new "approach the client" strategies.

13 The Nexus of Forces Social Tools Impact in Emerging Markets Extreme Networking Challenge Create models that will formally explore individual and collective behavior, leveraging extended, dynamic, flexible networks. Opportunity Enterprises in SA will explore the emerging but rapidly increasing adoption of social tools to create new "approach the client" strategies. Build a specific, business-oriented social strategy and integrate it with BI and collaboration.

14 The Nexus of Forces Mobility Driving the Future User Experience New expectations for connectivity, flexibility, usability, appearance, intelligence and behavior are being gradually fulfilled The experience flows to where you are and what you are doing in context Mobile devices become "always-on" extensions of our senses and of our mental processes

15 The Nexus of Forces Mobility Impact in Emerging Markets Opportunity The penetration of "smart" mobile devices in a very young population in SA will include them as targets in enterprises' client relationship processes. Pervasive Access Challenge Digital commerce platforms must be created for all social classes. Digital interaction must become the preferred delivery model for services.

16 The Nexus of Forces Mobility Impact in Emerging Markets Opportunity The penetration of "smart" mobile devices in a very young population in SA will include them as targets in enterprises' client relationship processes. Pervasive Access Work with business to enhance the client's digital experience and support new offerings. Challenge Digital commerce platforms must be created for all social classes. Digital interaction must become the preferred delivery model for services.

17 The Nexus of Forces Information Leveraging the Nexus and the Web The new digital information domain (big data plus new analytics) grows by orders of magnitude in volume, velocity, variety and value Application emphasizes automated judgement and intelligent business operations The new domain completely changes the rules of how to manage information in both physical and logical senses bits.blogs.nytimes.com

18 The Nexus of Forces: Information Impact in Emerging Markets Challenge Opportunity Pervasive Access In a country with a rainbow population of over 50 million people spread over 1.2 million Km2, new information practices will build business intelligence and drive progress. Enterprises must develop new business models (for example, relationship, service and competitive models) leveraging new information possibilities. "Big," Rich Context

19 The Nexus of Forces: Information Impact in Emerging Markets Develop a radically new digital information strategy, supported by radically new information management practices. Opportunity Pervasive Access In a country with a rainbow population of over 50 million people spread over 1.2 million Km2, new information practices will build business intelligence and drive progress. Challenge Enterprises must develop new business models (for example, relationship, service and competitive models) leveraging new information possibilities. "Big," Rich Context

20 The Nexus of Forces: Cloud Services The Real Foundation for Nexus, and More Cloud service offers still have hurdles to overcome. Not all services are mature. In Brazil, telecommunication issues prevent wide dissemination. Nevertheless, services are available at all levels: - CBS (e-builder, Ingram Micro) - BPaaS (ADP, Capgemini) - IS (Google, LinkedIn) - SaaS (salesforce.com, Office365) - PaaS (salesforce.com, Google) - IaaS (IBM, Amazon) Cloud changes the economics and the logic of IT acquisition, with strong business implications over organizations and enterprises in all industries. Isanetworks.net

21 The Nexus of Forces: Cloud Services Impact in Emerging Markets Challenge Enterprises must become a set of dynamic and flexible business models, connected to a stable corporate core. Opportunity Global Class Delivery While there are still security and network concerns, cloud services will soon become the preferred way enterprises will acquire and use IT (especially the SMBs).

22 The Nexus of Forces: Cloud Services Impact in Emerging Markets Challenge Enterprises must become a set of dynamic and flexible business models, connected to a stable corporate core. Develop a strategy and road map to move from traditional architecture to a cloud-enabling architecture. Opportunity Global Class Delivery While there are still security and network concerns, cloud services will soon become the preferred way enterprises will acquire and use IT (especially the SMBs).

23 2014: When the Nexus of Forces Meets the Internet of Things + Sensors Processors Actuators Objects Places People Systems =

24 2014: When the Nexus of Forces Meets the Internet of Things An amazing synergy! + In 2020: Over 50 billion things connected. 200 billion intermittent things connected.

25 Key Issues The Nexus of Forces Scenario Challenges and Opportunities The Role of IT Leaders: Starting Point Monday Morning Next 90 Days Next 12 Months

26 Organizations in emerging markets may lag behind in their competitiveness and effectiveness for failing to support digitalization initiatives The digital revolution is recent, and there are no clear winners yet It defines a new starting gate and resets the scores to zero South African organizations have a renewed opportunity in this new era Digital leaders must help CEOs seize this opportunity And the moment is now!

27 Assess the impact of the Nexus of Forces, the Internet of Things and intense digitalization over your business, its intensity and timing. That will be the key parameter for your digital strategy. socialhunt.net

28 Set up the conditions to provide the business with two modes of operating: "Enterprise-strength IT" (optimization, efficiency and quality) and "agile IT" (innovation, flexibility and speed).

29 Develop your digital leadership Lead Create Imagine

30 Recommended Gartner Research Emerging Market Analysis: IT, South Africa, 2013 and Beyond Luis Anavitarte and others (G ) South Africa as an Offshore Services Location: Demonstrating Its Prowess as a Call Center Oprion in EMEA Ian Marriott, Susanne Matson (G ) 2014 CIO Agenda: An Africa Perspective Mbula Schoen and others (G ) Transform Your Business with the Nexus of Forces Chis Howard and others (G ) For more information, stop by Gartner Research Zone.

31 Nexus of Forces, 2014: Unleashing the Power of Digitalization Cassio Dreyfuss VP, Research Country Leader, Brazil Gartner is a registered trademark of Gartner, Inc. or its affiliates. This publication may not be reproduced or distributed in any form without Gartner's prior written permission. If you are authorized to access this publication, your use of it is subject to the Usage Guidelines for Gartner Services posted on gartner.com. The information contained in this publication has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information and shall have no liability for errors, omissions or inadequacies in such information. This publication consists of the opinions of Gartner's research organization and should not be construed as statements of fact. The opinions expressed herein are subject to change without notice. Although Gartner research may include a discussion of related legal issues, Gartner does not provide legal advice or services and its research should not be construed or used as such. Gartner is a public company, and its shareholders may include firms and funds that have financial interests in entities covered in Gartner research. Gartner's Board of Directors may include senior managers of these firms or funds. Gartner research is produced independently by its research organization without input or influence from these firms, funds or their managers. For further information on the independence and integrity of Gartner research, see "Guiding Principles on Independence and Objectivity."