Avaya Operations Intelligence Suite (Avaya OIS) Realize the Full Potential of your Avaya Solution with Innovative Maintenance

Size: px
Start display at page:

Download "Avaya Operations Intelligence Suite (Avaya OIS) Realize the Full Potential of your Avaya Solution with Innovative Maintenance"

Transcription

1 Avaya Operations Intelligence Suite (Avaya OIS) Realize the Full Potential of your Avaya Solution with Innovative Maintenance

2 Avaya Operations Intelligence Suite (Avaya OIS) You have multiple locations with voice, video, and data being sent all over the world. How do you keep track of everything and identify the source of issues? Imagine having all the information you need to effectively monitor, troubleshoot, and manage your Avaya network consolidated into one single web portal. Avaya Operations Intelligence Suite (Avaya OIS) is a unified dashboard that improves serviceability with real time system status, reporting, and incident management. With powerful system diagnostics and tools, Avaya OIS can provide an end-to-end network view of your product and solution performance, enabling you to reap the full benefits of your Avaya solutions. Challenges IT departments today spend a lot of time and effort independently managing individual network components. If they want to take advantage of new and improved technologies being introduced, the increasing complexity of these new solutions further strains their already low resources. They lack the staff and skill level to support these complicated technologies, making it difficult to realize the benefits they offer. 2 avaya.com

3 In addition, many businesses lack insight into their communication networks. They are experiencing chronic, hard to solve problems with increasing time to issue isolation and resolution and struggle to find the information they need. Currently, there is no ability in the industry to drill down to the root cause of network issues. Industry serviceability has lagged technical innovation and until now, has been unable to provide IT with the support they need. Redefining Maintenance Avaya has developed a tool unlike any other. Avaya Operations Intelligence Suite offers numerous benefits that enable you to gain full insight into your network and improve overall serviceability. you need to reduce downtime, case recurrence, and time to resolution. Proactively Take Action. Avaya OIS not only provides important information about your network, but it also enables you to take action with functional resources and tools. Avaya OIS features and capabilities help you identify opportunities for improvement and put you in control. Reinforce the Value of Support. Employees will be empowered with information and resources they need to do their job more effectively and efficiently, providing better support to internal customers. Day to day costs will also be reduced with less Key Value Avaya Operations Intelligence Suite will make the difference in your communication network. Maximize your time by simplifying tedious work tasks and gathering information into one unified dashboard. Optimize performance of your team with easy access to valuable network information and web-based tools that increase the quality of support. Be in control with end-to-end visibility and full insight into your network. time spent on troubleshooting and management. Streamline Your Workflow. Avaya OIS can save you time and free up resources by providing tools that make your job easier. By combining critical information such as incident and product lifecycle detail into one consolidated enterprise view, Avaya OIS simplifies tedious information gathering. The easy to use dashboard with customizable features quickly gives you the facts Figure: Avaya Operations Intelligence Suite Homepage avaya.com 3

4 Avaya Operations Intelligence Suite Portal Organized into 5 functional tabs, our Operations Intelligence Suite boasts a straightforward structure allowing quick navigation of the portal. Each tab is assigned a specific set of features to help you swiftly and easily find what you re looking for. Home a single glance view that provides instant network oversight. A large, customizable map provides a quick status on incidents, lifecycle, and performance. Incidents full visibility into issue resolution with open case severity, incident status, time to resolution, trending summaries, and historical reporting. Lifecycle location views include product inventory, end of sale status, extended support, available critical patches, Lifetime Service Support, and firmware/software version. Performance Service Level Agreement Monitoring (SLA Mon) helps solve and prevent chronic issues by getting to the root of the problem to pinpoint exactly what s wrong with your network. Reports report generation and report scheduling allows you to view current inventory and release information, and gives you the ability to request the information that matters most to you. Enabling Issue Resolution Our Operations Intelligence Suite Performance section focuses on cause identification of network issues. Avaya offers several innovative tools that allow you to monitor quality statistics, trace performance factors, and detect network issues like never before. Session maps trace end-to-end calls to troubleshoot voice call problems Quality of Experience (QoE) matrix displays Quality of Service markings and connection details Quality of Service (QoS) illustrates audio, video, and data queues and the associations between them Delivering Differentiated Value Avaya is setting the industry standard for support by redefining maintenance and putting you in control of your network. A tool unlike any other, Operations Intelligence Suite will give you the critical information you need to more effectively manage your communications network. Easy to use tools and features simplify your workflow and help make your job easier QoE Features Displays end points and connection details with easy to read matrix of call path status from user profile locations Provides performance factors including delay, jitter, packet loss, remarking, etc. Identifies network hops that have misconfigured QoS markings 4 avaya.com

5 QoS Tracing Features Tracks all of the packets and identifies where the problem occurs with packet transformation Runs end-to-end tests and measures results Identifies performance factors such as remarking through network traces Powerful insight into the root cause of call issues enables you to resolve difficult problems Employee empowerment will reinforce the value of support and help you realize the full potential of your Avaya solution OIS Advanced Implementation Support In addition to deploying OIS with your own internal resources, Avaya Professional Services (APS) offers an OIS implementation package which provides turn-key deployments including consulting, design, installation, testing and training for up to 10 devices. Continuous Innovation Avaya is working hard to improve your customer experience and ensure that you receive the best in maintenance and technology. A planned Avaya OIS roadmap will provide continual feature development and improvements. Get Started Today with Innovative Maintenance Avaya OIS is a value-added tool designed to further enhance the Avaya support experience for select maintenance customers. Please contact your Avaya Authorized Partner or Avaya Account Manager to find out how you can get Avaya OIS for your business. About Avaya Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit Avaya Inc. All Rights Reserved. Avaya and the Avaya Logo are trademarks of Avaya Inc. and are registered in the United States and other countries. All trademarks identified by,, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. Avaya may also have trademark rights in other terms used herein. References to Avaya include the Nortel Enterprise business, which was acquired as of December 18, /12 SVC4859 avaya.com 5

ConvergeOne. The Value of Nectar s UCD in Cisco Contact Center Environments. Unified Communications Diagnostics Module USE CASE

ConvergeOne. The Value of Nectar s UCD in Cisco Contact Center Environments. Unified Communications Diagnostics Module USE CASE The Value of Nectar s UCD in Cisco Contact Center Environments ConvergeOne Unified Communications Diagnostics Module Advanced Monitoring, Management, Reporting, and Diagnostics As organizations face new

More information

ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities

ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities ConvergeOne CASE STUDY ConvergeOne Eases UC Growing Pains With Nectar s Advanced UCMP Monitoring and Diagnostics Capabilities 1 ConvergeOne Leveraging Nectar UC Diagnostics for Real-Time, Cross-Platform

More information

OPNET APPRESPONSE XPERT

OPNET APPRESPONSE XPERT OPNET APPRESPONSE XPERT REAL-TIME APPLICATION PERFORMANCE MONITORING BASED ON ACTUAL END-USER EXPERIENCE BUSINESS CHALLENGE Problems can happen anywhere at the end user device, on the network, or across

More information

Five traits of a world-class managed services provider

Five traits of a world-class managed services provider Five traits of a world-class managed services provider As more companies choose managed services for communications, they should be very specific about what they need and expect from their service provider.

More information

Riverbed SteelCentral

Riverbed SteelCentral Product Family Brochure Riverbed SteelCentral Your command center for application performance. Drive performance insight not hindsight. Application performance from the perspective that matters most: Yours

More information

How to Succeed on Your Journey to Unified Communications White Paper September 2008

How to Succeed on Your Journey to Unified Communications White Paper September 2008 Contents Unified Communications Is Inevitable... 1 How to Succeed on Your Journey to Unified Communications White Paper September 2008 Your Challenges and Risks... 1 A Successful Unified Communications

More information

Application Performance Monitoring (APM) Technical Whitepaper

Application Performance Monitoring (APM) Technical Whitepaper Application Performance Monitoring (APM) Technical Whitepaper Table of Contents Introduction... 3 Detect Application Performance Issues Before Your Customer Does... 3 Challenge of IT Manager... 3 Best

More information

Avaya One Touch Video solution

Avaya One Touch Video solution Avaya One Touch Video solution A video and collaboration solution for enterprise resources and remote Internet-based users With technology creating greater opportunities for collaboration, the possibilities

More information

Infor Service Management for manufacturing and distribution

Infor Service Management for manufacturing and distribution Manufacturing and distribution Infor Service Management for manufacturing and distribution Provide exceptional service Providing fast, responsive service isn t easy especially when your industry is technical,

More information

VideojetConnect TM Remote Service. For select Ethernet-enabled Videojet printers

VideojetConnect TM Remote Service. For select Ethernet-enabled Videojet printers VideojetConnect TM Remote Service For select Ethernet-enabled Videojet printers Use the power of data and connectivity to drive productivity With immediate access to your printer data, you can now experience

More information

The App Economy Requires Mainframe Intelligence

The App Economy Requires Mainframe Intelligence The App Economy Requires Mainframe Intelligence Digital Transformation and the Mainframe Today, customer experience is paramount to business survival. Frankly, every interaction whether with a bank or

More information

An Oracle White Paper July Enterprise Operations Monitor: Real-Time Voice over IP Monitoring and Troubleshooting

An Oracle White Paper July Enterprise Operations Monitor: Real-Time Voice over IP Monitoring and Troubleshooting An Oracle White Paper July 2013 Enterprise Operations Monitor: Real-Time Voice over IP Monitoring and Troubleshooting Introduction... 1 Overview... 2 Key Functions and Features... 2 Proactive Monitoring...

More information

Kepion Solution vs. The Rest. A Comparison White Paper

Kepion Solution vs. The Rest. A Comparison White Paper Kepion Solution vs. The Rest A Comparison White Paper In the Business Intelligence industry, Kepion competes everyday with BI vendors such as IBM Cognos, Oracle Hyperion and SAP BusinessObjects. At first

More information

Contact Center Enterprise

Contact Center Enterprise Contact Center Enterprise Optimal Customer Communications for the High Reliability Contact Center www.enghouseinteractive.com Contact Center: Enterprise (CCE) is a highly adaptable, omni-channel platform

More information

Five-Star End-User Experiences Require Unified Digital Experience Management

Five-Star End-User Experiences Require Unified Digital Experience Management White Paper Five-Star End-User Experiences Require Unified Digital Experience Management Why traditional network and application performance management needs to evolve to support today s digital enterprise.

More information

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management

invest in leveraging mobility, not in managing it Solution Brief Mobility Lifecycle Management MOTOROLA MOBILITY LIFECYCLE MANAGEMENT invest in leveraging mobility, not in managing it If you have any doubt about the impact of mobility on your future, consider this: In a recent Broadsoft survey of

More information

Agile Infrastructure Monitoring for the Application Economy

Agile Infrastructure Monitoring for the Application Economy Agile Infrastructure for the Application Application The Application Is Here Is Your IT Approach Ready? The application economy has taken hold with everything driven by connected applications that run

More information

SAP Thought Leadership Financial Supply Chain Management. Actionable Steps to Accelerating Your Cash Flow Improving Processes Throughout

SAP Thought Leadership Financial Supply Chain Management. Actionable Steps to Accelerating Your Cash Flow Improving Processes Throughout SAP Thought Leadership Financial Supply Chain Management Actionable Steps to Accelerating Your Cash Flow Improving Processes Throughout the Financial Supply Chain The SAP Credit Management application

More information

Riverbed SteelCentral

Riverbed SteelCentral Product Family Brochure Riverbed SteelCentral Managing Your Digital Experience Two-thirds of Enterprises are Investing in Digital Business Today is the era of digital business. Digital capabilities and

More information

Managing Digital Experience with Riverbed SteelCentral

Managing Digital Experience with Riverbed SteelCentral Solution Brochure Managing Digital Experience with Riverbed SteelCentral Today is the era of digital business. Two-thirds of enterprises are investing in digital business. Digital capabilities and IT were

More information

3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE

3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE GUIDE 3 STEPS TO MAKE YOUR SHARED SERVICE ORGANIZATION A DIGITAL POWERHOUSE www.celonis.com IN THIS GUIDE Shared-service organizations (SSOs) are about to get a digital upgrade. For decades, SSOs have

More information

Power your communications with IBM and Avaya

Power your communications with IBM and Avaya Power your communications with IBM and Avaya How can you gain new business and build on existing customer relationships and reduce costs at the same time? The answer lies in exploring advanced business

More information

Technology company turns big data into insight

Technology company turns big data into insight Technology company turns big data into insight Statistica customers using SupportAssist benefit from a world-class analytics platform that consolidates, manipulates and analyzes streams of data to fix

More information

Turn Your Business Vision into Reality with Microsoft Dynamics GP

Turn Your Business Vision into Reality with Microsoft Dynamics GP Turn Your Business Vision into Reality with Microsoft Dynamics GP You have worked hard to build a vision for your business. With a business solution from Microsoft, you can turn that vision into reality.

More information

Globus guarantees LYNC video conferencing performances while reducing WAN costs with Ipanema

Globus guarantees LYNC video conferencing performances while reducing WAN costs with Ipanema Globus guarantees LYNC video conferencing performances while reducing WAN costs with Ipanema CASE STUDY Orchestrating Network Performance COMPANY CHALLENGES 1 Globus is one of the leading retail companies

More information

Maximizing Unified Communications for Your Business

Maximizing Unified Communications for Your Business WHITE PAPER Maximizing Unified Communications for Your Business Guidelines for Success in Deployment and Solution Optimization October 2008 Table of Contents Section 1: Executive Summary... 1 Section 2:

More information

SYNTHETIC ACTIVE MONITORING. Copyright 2015 TestPoint All Rights Reserved

SYNTHETIC ACTIVE MONITORING. Copyright 2015 TestPoint All Rights Reserved SYNTHETIC ACTIVE MONITORING Copyright 2015 TestPoint All Rights Reserved A COMPLETE VIEW OF YOUR APPLICATION/S Having a complete view, Means adopting an approach which allows you to measure the end-user

More information

EMC M&R (WATCH4NET) Cross-Domain Performance, Capacity and SLA Management. Ensure high service quality to users ESSENTIALS

EMC M&R (WATCH4NET) Cross-Domain Performance, Capacity and SLA Management. Ensure high service quality to users ESSENTIALS EMC M&R (WATCH4NET) Cross-Domain Performance, Capacity and SLA Management Ensure high service quality to users The data center infrastructure is a rapidly-evolving environment containing hundreds or thousands

More information

Avaya Interaction Center

Avaya Interaction Center Avaya Interaction Center Overview Exceeding customer expectations for personalized service across all channels phone, video, email, web, SMS, and social media is no longer an afterthought. For many companies

More information

Nexans: Sparking Significant Savings by Optimizing Sourcing and Procurement with SAP Ariba Solutions

Nexans: Sparking Significant Savings by Optimizing Sourcing and Procurement with SAP Ariba Solutions Nexans: Sparking Significant Savings by Optimizing Sourcing and Procurement with SAP Ariba Solutions Manual, informal, and inefficient procurement processes prevailed globally across Nexans Group, where

More information

Priority Plus. Citrix Customer Success Services

Priority Plus. Citrix Customer Success Services Customized, preventative support for complex, global and mission-critical solutions, with our fastest response times and most aggressive restoration targets designed to help you minimize risk, accelerate

More information

AUTOMATING HEALTHCARE CLAIM PROCESSING

AUTOMATING HEALTHCARE CLAIM PROCESSING PROFILES AUTOMATING HEALTHCARE CLAIM PROCESSING How Splunk Software Helps to Manage and Control Both Processes and Costs Use Cases Troubleshooting Services Delivery Streamlining Internal Processes Page

More information

The Future of Workload Automation in the Application Economy

The Future of Workload Automation in the Application Economy The Future of Workload Automation in the Application Economy Success Requires Agility in the Application Economy The link between data center operations and business agility has never been stronger. If

More information

IBM Emptoris Rivermine Telecom Expense Management solutions

IBM Emptoris Rivermine Telecom Expense Management solutions Industry Solutions IBM Emptoris Rivermine Telecom Expense Management solutions Addressing the telecommunications expense challenge Highlights With a global solution that addresses the entire telecommunications

More information

IT Management Maturity. Phase 3: Moving from Proactive to Aligned

IT Management Maturity. Phase 3: Moving from Proactive to Aligned IT Management Maturity Phase 3: Moving from Proactive to Aligned IT Management Maturity Model for Mid-sized Enterprises: Proactive to Aligned To help IT leaders in mid-sized enterprises advance their IT

More information

IBM Tivoli Monitoring

IBM Tivoli Monitoring Monitor and manage critical resources and metrics across disparate platforms from a single console IBM Tivoli Monitoring Highlights Proactively monitor critical components Help reduce total IT operational

More information

2 ebook Increase Service Visibility

2 ebook Increase Service Visibility Increase Service Visibility Establish a single system of record for IT with better visibility into business-critical services and the systems that power them Start You get the call. A critical business

More information

DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA

DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA Introduction Today, organizations want smart digital initiatives that can transform their business to drive top and bottom line growth.

More information

IBM Security Support Overview

IBM Security Support Overview IBM Security Support Overview Satish Bhandurge L2 and AVP Engineer Ashish Kothekar Senior Engineer 1 Agenda IBM Support Overview - IBM Security Level 2 in India - Support Offerings - Self Help - Enhanced

More information

Alloy Navigator Enterprise 8

Alloy Navigator Enterprise 8 PRODUCT DATASHEET Alloy Navigator Enterprise 8 ITIL based IT Asset Management and IT Service Management Solution Navigate IT easily! Alloy Navigator Enterprise is an ITIL-based IT Service Management and

More information

NetSuite Software Case Studies. Copyright 2017, Oracle and/or its affiliates. All rights reserved.

NetSuite Software Case Studies. Copyright 2017, Oracle and/or its affiliates. All rights reserved. NetSuite Software Case Studies 1 Copyright 2017, Oracle and/or its affiliates. All rights reserved. GROWING LIFECYCLE MANAGEMENT SOLUTION PROVIDER 25% growth since bringing in OpenAir with one less full-time

More information

Building a Foundation for Effective Service Delivery and Process Automation

Building a Foundation for Effective Service Delivery and Process Automation Building a Foundation for Effective Service Delivery and Process Automation Agenda Service Management World Tour IBM Service Management Customer Challenges Overview of Service Delivery and Process Automation

More information

An Oracle White Paper June, Integrated Application-to-Disk Management with Oracle Enterprise Manager Cloud Control 12c

An Oracle White Paper June, Integrated Application-to-Disk Management with Oracle Enterprise Manager Cloud Control 12c An Oracle White Paper June, 2014 Integrated Application-to-Disk Management with Oracle Enterprise Manager Cloud Control 12c Executive Overview... 2 Creating Business Value through Built-In Manageability...

More information

Sage CRM I White Paper

Sage CRM I White Paper I White Paper Enhance Your Business Relationships With The Premier Provider of Effective Business Software Solutions National Presence, Local Touch 1.800.4.BLYTHE www.blytheco.com Accelerate Your Performance

More information

CASE STUDY Telecommunications Provider Masters Customer Journeys with NICE Customer Engagement Analytics. Copyright 2017 NICE. All rights reserved.

CASE STUDY Telecommunications Provider Masters Customer Journeys with NICE Customer Engagement Analytics. Copyright 2017 NICE. All rights reserved. CASE STUDY Telecommunications Provider Masters Customer Journeys with NICE Customer Engagement Analytics TABLE OF CONTENTS The Challenge... 3 NICE CEA from IVRO to CJO... 4 IVRO Deployment... 4 CJO Deployment...

More information

Advanced Support for Server Infrastructure Refresh

Advanced Support for Server Infrastructure Refresh Advanced Support for Server Infrastructure Refresh Transitioning to new server technology can deliver massive performance and availability improvements. However concerns about the migration process and

More information

UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION. How to select the right help desk solution for your organization

UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION. How to select the right help desk solution for your organization UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION How to select the right help desk solution for your organization UNDERSTANDING THE NEED FOR A HELP DESK SOLUTION INTRODUCTION Every business, no matter which

More information

Priority. Citrix Customer Success Services

Priority. Citrix Customer Success Services Personalized, proactive support for your business-critical environments designed to help you minimize risk, accelerate adoption and maximize the value of your Citrix solutions. Personalized, proactive

More information

With Aruba Central, you get anywhere-anytime access to ensure that your network is up and performing efficiently.

With Aruba Central, you get anywhere-anytime access to ensure that your network is up and performing efficiently. Product overview Aruba Central is a cloud-hosted solution offering IT organizations not only a simple and effective way to manage and monitor their wired and wireless networks, but also powerful services

More information

Sage 300 ERP 2014 Get more done.

Sage 300 ERP 2014 Get more done. Sage 300 ERP 2014 Get more done. Get more done by connecting your business, providing a better customer experience, and increasing revenue. New web and mobile functionality: driving better customer experiences

More information

Unified Network and Application Performance Management

Unified Network and Application Performance Management Unified Network and Application Performance Management 2 Unified Network and Application Performance Management (NPM / APM) Delivering consistent and reliable application performance across networks is

More information

ServInsights. Turn Multi-channel Analytics on. Unlock Real Business Value from Customer Interactions.

ServInsights. Turn Multi-channel Analytics on. Unlock Real Business Value from Customer Interactions. ServInsights Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions www.servion.com Today s customers are more empowered than ever before. They are digitally savvy, demanding,

More information

The Need for a New Communications Architecture

The Need for a New Communications Architecture ISI Telemanagement Solutions, Inc. The Need for a New Communications Architecture Many of your customers today are using traditional communications architectures a wide variety of individual PBX s and

More information

Proficy * Plant Applications. GE Intelligent Platforms. Plant Performance Analysis and Execution Software

Proficy * Plant Applications. GE Intelligent Platforms. Plant Performance Analysis and Execution Software GE Intelligent Platforms Proficy * Plant Applications Plant Performance Analysis and Execution Software As a production manager, the key to unlocking the full performance potential of your manufacturing

More information

While You Were Sleeping 2.0

While You Were Sleeping 2.0 Avaya Services Prepared for: Mr. Largess, Large Enterprise Customer From: Leslie Carrico, AGS Sr Marketing Manager, Avaya J.D. Power and Associates Certification in Technology Service and Support Avaya

More information

4/26. Analytics Strategy

4/26. Analytics Strategy 1/26 Qlik Advisory As a part of Qlik Consulting, Qlik Advisory works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics

More information

Asset Performance Management from GE Digital. Enabling intelligent asset strategies to optimize performance

Asset Performance Management from GE Digital. Enabling intelligent asset strategies to optimize performance Asset Performance Management from GE Digital Enabling intelligent asset strategies to optimize performance How can you make your operation safer and more reliable while helping to ensure optimal performance

More information

Infor Food & Beverage for the dairy industry

Infor Food & Beverage for the dairy industry Food & Beverage Infor Food & Beverage for the dairy industry Always be prepared for the next day s shipment Dairies like yours differ greatly from each other in many ways. You may produce a variety of

More information

MANAGED PRINT SERVICES. Optimize Your Printer Fleet and Save

MANAGED PRINT SERVICES. Optimize Your Printer Fleet and Save MANAGED PRINT SERVICES Optimize Your Printer Fleet and Save The Print Environment Has Evolved. Has Your Strategy? When it comes to printers, organizations today must walk a fine line between convenience

More information

Infor Distribution SX.e

Infor Distribution SX.e Distribution Infor Distribution SX.e Deliver more With a constantly shifting business landscape and growing competition from e-tailors, you need to deliver more than what has been traditionally expected

More information

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL

ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL ORGANIZED FOR BUSINESS: BUILDING A CONTEMPORARY IT OPERATING MODEL Time is running out for the traditional, monopolistic IT model now that users have so many alternatives readily available. Today s enterprises

More information

Managing the growing pains in today s expanding networks

Managing the growing pains in today s expanding networks IBM Software Thought Leadership White Paper January 2012 Managing the growing pains in today s expanding networks In a rapidly changing world, devices, data and infrastructure demand a new plan 2 Managing

More information

ORACLE TASK MANAGEMENT CLOUD

ORACLE TASK MANAGEMENT CLOUD ORACLE TASK MANAGEMENT CLOUD Oracle Task Management Cloud lets organizations manage all work and related interactions in a consolidated place. Team members, challenged by the quantity of tasks they own,

More information

Workday Financial Management

Workday Financial Management Workday Financial Management Today s businesses compete in markets that are increasingly global and rapidly changing. Finance organizations face mounting pressure to go beyond just managing accounting

More information

Fujitsu Digital Workforce

Fujitsu Digital Workforce Fujitsu Digital Workforce Contents Fujitsu Digital Workforce 3 Automating the way your staff work 4 What is a Digital Workforce? 5 How the System Works 6 Example Use Cases 7 Delivery Models 9 2 Fujitsu

More information

Better Together with Microsoft Dynamics CRM

Better Together with Microsoft Dynamics CRM with Microsoft Dynamics CRM Enhance the power and effectiveness of Microsoft Dynamics CRM business software with Microsoft products and technologies that work even better, together. Microsoft makes significant

More information

Quantifying the Value of Software Asset Management

Quantifying the Value of Software Asset Management 1 Executive Summary Over the past few decades, employees have come to rely more and more heavily on software solutions to automate and enhance a variety of core business activities from sales order entry

More information

Metso Drives Efficient Manufacturing Operations with Quick Base

Metso Drives Efficient Manufacturing Operations with Quick Base Case Study Metso Drives Efficient Manufacturing Operations with Quick Base Producing high volumes of complex engineered orders is a key challenge for the manufacturing industry. Managing these orders through

More information

Symphony Genomics Workflow Management System Managing, Integrating, and Delivering Your NGS Data and Results

Symphony Genomics Workflow Management System Managing, Integrating, and Delivering Your NGS Data and Results Symphony Genomics Workflow Management System Managing, Integrating, and Delivering Your NGS Data and Results Precision Genomics for Immuno-Oncology www.personalis.com info@personalis.com 1 855-GENOME4

More information

An Enterprise Resource Planning Solution for Mill Products Companies

An Enterprise Resource Planning Solution for Mill Products Companies SAP Thought Leadership Paper Mill Products An Enterprise Resource Planning Solution for Mill Products Companies Driving Operational Excellence and Profitable Growth Table of Contents 4 What It Takes to

More information

Social Networking Advisory Services

Social Networking Advisory Services Social Networking Advisory Services HIGHLIGHTS Connect your workforce with a Yammer internal social network to break down traditional organizational and geographical barriers, improve communication, increase

More information

The Application Gap in Manufacturing

The Application Gap in Manufacturing The Application Gap in Manufacturing SURVEY REPORT 87% of manufacturers state it is a priority for them to guarantee application performance while 85% confirm it positively impacts their customer satisfaction

More information

An Oracle Strategy Brief November Better Business Intelligence for Insurers: Three Ways to Think Differently

An Oracle Strategy Brief November Better Business Intelligence for Insurers: Three Ways to Think Differently An Oracle Strategy Brief November 2011 Better Business Intelligence for Insurers: Three Ways to Think Differently Executive Overview... 1 Introduction: The Benefits of BI... 2 Why Business Intelligence

More information

Four simple steps to your ideal cloud-based unified communications and collaboration solution. NEC Cloud Collaboration. au.nec.com

Four simple steps to your ideal cloud-based unified communications and collaboration solution. NEC Cloud Collaboration. au.nec.com Four simple steps to your ideal cloud-based unified communications and collaboration solution. NEC Cloud Collaboration au.nec.com Flexible & scalable redictable costs Secure & reliable Fast deployment

More information

Closed-loop Performance Management

Closed-loop Performance Management Closed-loop Performance Management for Downstream Operations Management Schneider Electric s enables companies to drive greater collaboration and operational efficiency, enabling better operations insights

More information

ROOT CAUSE ANALYSIS: YOUR UNTAPPED RESOURCE

ROOT CAUSE ANALYSIS: YOUR UNTAPPED RESOURCE ROOT CAUSE ANALYSIS: YOUR UNTAPPED RESOURCE CASE STUDY By Martin Wagstaff, Respond Product Director WHITEPAPER ABOUT Professional complaints handling is more than resolving the individual case; it has

More information

ONE Automation Roadmap

ONE Automation Roadmap ONE Automation Roadmap V11 and Beyond Marc Carkeek Director Of Product Management Disclaimer Product roadmaps and similar marketing materials should be considered as forward looking and subject to future

More information

HP Solution Management Services. Solution brief

HP Solution Management Services. Solution brief HP Solution Management Services Solution brief HP Software Professional Services provides a unique portfolio of Solution Management Services to help you fully utilize, support, and maintain your large

More information

Oracle Enterprise Manager 13c Cloud Control

Oracle Enterprise Manager 13c Cloud Control Oracle Enterprise Manager 13c Cloud Control Oracle SOA Management Pack Enterprise Edition MANAGEMENT FOR ORACLE SOA SUITE AND ORACLE SERVICE BUS APPLICATIONS Oracle Enterprise Manager is Oracle s integrated

More information

How the world s largest Airline Enhanced Efficiency and Revenue by Implementing an AP Automation Strategy

How the world s largest Airline Enhanced Efficiency and Revenue by Implementing an AP Automation Strategy How the world s largest Airline Enhanced Efficiency and Revenue by Implementing an AP Automation Strategy By ipayables P a g e 1 5 The world s largest airline was seeking a more efficient way to manage

More information

AGILE ITIL SOFTWARE. Data Sheet AGILE ITIL SERVICE DESK AND ITSM JUMP START YOUR SERVICE DESK ITIL CERTIFIED PROCESSES WHOSE ITIL?

AGILE ITIL SOFTWARE. Data Sheet AGILE ITIL SERVICE DESK AND ITSM JUMP START YOUR SERVICE DESK ITIL CERTIFIED PROCESSES WHOSE ITIL? Data Sheet ITIL AGILE ITIL SOFTWARE AGILE ITIL SERVICE DESK AND ITSM Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft

More information

AllSites Energy Management App

AllSites Energy Management App AllSites Energy Management App Your Smart Building Should Be Efficient Energy savings are among the first gains you should expect from advanced building controls. But not all energy management systems

More information

Guardian Support for AMS Device Manager

Guardian Support for AMS Device Manager Service Data Sheet Guardian Support for AMS Device Manager Risk management Lifecycle management Incident management Subscribe to an innovative service for achieving peak reliability and performance of

More information

Best Practices for IT Service Management in 2017+

Best Practices for IT Service Management in 2017+ Best Practices for IT Service Management in 2017+ Branko Tadić ITSM Solution Executive IBM Hybrid Cloud Europe branko.tadic@rs.ibm.com 2016 IBM Corporation 2016 IBM Corporation 2016 IBM Corporation 2016

More information

Master Data Management (MDM) and Data Quality with SAP Information Steward Kevin Hutto Consultancy by Kingfisher

Master Data Management (MDM) and Data Quality with SAP Information Steward Kevin Hutto Consultancy by Kingfisher Master Data Management (MDM) and Data Quality with SAP Information Steward Kevin Hutto Consultancy by Kingfisher Produced by Wellesley Information Services, LLC, publisher of SAPinsider. 2015 Wellesley

More information

Seamless engagement for midsize companies

Seamless engagement for midsize companies Seamless engagement for midsize companies How wellconnected are you? That s the challenge in today s mobile, virtual business landscape as companies strive for consistent communications between employees,

More information

SureService Program. Benefits. Introduction. Service Data Sheet November Best-in-class system reliability. Preventive maintenance package

SureService Program. Benefits. Introduction. Service Data Sheet November Best-in-class system reliability. Preventive maintenance package Service Data Sheet SureService Program Best-in-class system reliability Preventive maintenance package Confidence in your control system Time to focus on your core business SureService provides you with

More information

Itaú BBA to Safeguard Business Operations and Financial Transactions with CA Service Assurance Solutions

Itaú BBA to Safeguard Business Operations and Financial Transactions with CA Service Assurance Solutions CUSTOMER SUCCESS STORY February 2014 Itaú BBA to Safeguard Business Operations and Financial Transactions with CA Service Assurance Solutions CLIENT PROFILE Industry: Financial services Company: Itaú BBA

More information

Moving to Service Centric Management with HP OMi

Moving to Service Centric Management with HP OMi Moving to Service Centric Management with HP OMi Steps to a successful Business Service Management implementation HP Business Service Management Ensure optimal IT performance and availability in a dynamic

More information

Sage Peachtree Product Overview. New! Sage Peachtree 2012

Sage Peachtree Product Overview. New! Sage Peachtree 2012 Sage Peachtree 2009 2012 Product Overview New! Sage Peachtree 2012 Sage Peachtree is the accurate, easy-to-use accounting software that provides the insights and control you need. With the Sage Peachtree

More information

Genesys 8: To the Future, and Beyond! Liz Osborn, Senior Director, Product

Genesys 8: To the Future, and Beyond! Liz Osborn, Senior Director, Product Genesys 8: To the Future, and Beyond! Liz Osborn, Senior Director, Product Marketing Liz.osborn@genesyslab.com @lizobiker Right Experience, Right Channel, Right Time Excellent customer experiences are

More information

Citrix Technical Relationship Management

Citrix Technical Relationship Management Citrix Technical Relationship Management A Citrix Technical Relationship Manager provides extensive experience and is equipped to troubleshoot and resolve complex issues quickly. Why Citrix Technical Relationship

More information

CA Network Automation

CA Network Automation PRODUCT SHEET: CA Network Automation agility made possible CA Network Automation Help reduce risk and improve IT efficiency by automating network configuration and change management. Overview Traditionally,

More information

Cincom CONTROL. Business Operations Management and ERP Solutions. NOW, Become the Company You Really Want to Be SIMPLIFICATION THROUGH INNOVATION

Cincom CONTROL. Business Operations Management and ERP Solutions. NOW, Become the Company You Really Want to Be SIMPLIFICATION THROUGH INNOVATION Cincom CONTROL Cincom CONTROL Business Operations Management and ERP Solutions NOW, Become the Company You Really Want to Be SIMPLIFICATION THROUGH INNOVATION What keeps you awake at night? The company's

More information

Microsoft Dynamics 365

Microsoft Dynamics 365 Microsoft Dynamics 365 Sales Field Service Marketing Customer Service Project Service Automation Operations Microsoft Dynamics 365 Microsoft Dynamics 365 Business applications Field Service Sales Marketing

More information

CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE

CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE CRITICAL COMMUNICATIONS RECORDING WITH CONFIDENCE Phone Email Chat Radio SMS GIS Mobile Video Photo THE HIGHERGROUND DIFFERENCE HigherGround, Inc. provides reliable recording for critical communications

More information

UNIFIED DATA PROTECTION FOR EFFICIENT DELIVERY OF DIFFERENTIATED SERVICE LEVELS

UNIFIED DATA PROTECTION FOR EFFICIENT DELIVERY OF DIFFERENTIATED SERVICE LEVELS UNIFIED DATA PROTECTION FOR EFFICIENT DELIVERY OF DIFFERENTIATED SERVICE LEVELS Automating data protection with EMC ViPR improves IT efficiency and compliance ABSTRACT This white paper details how EMC

More information