- Analyst Forecasts. Telco. Own Products $ $ Partner Products. Digital Transformation. Telco 3.0 Enabler Telco Products. Telco Capabilities
|
|
- Prudence Ryan
- 6 years ago
- Views:
Transcription
1 Rebuilding CARRIER IMPORTANCE THROUGH DIGITAL TRANSFORMATION
2 70% of world population will be living in cities by Year United Nation World Urbanization Report 75 billion connections will be established by % of people trust technology providers more than banks (54%). - Edelman Trust Barrometer Analyst Forecasts Kuala Lumpur, July 9, 2008, the weather was gloomy, marking a possible thunder storm that was about to hit the city streets. Apple s long awaited debut of the Apple App Store is finally here. Marking an official takeover of the consumer engagement value chain from operators by what we label today as Over-The-Top (OTT) players. Déjà-vu, on March 6, 2012, Google - the internet s search giant launched Google Play, forever relegating Carrier Service Providers (CSP) to the back seat. The telecom sector in itself has been through three distinct revenue waves in its history. First there was the voice wave, then messaging and finally data. Both the first and second of these waves produce phenomenal profits for decades, but now are in serious decline due to market saturation and the rise of consumer friendly OTT alternatives. While many in the sector see the third wave as being a replacement cash cow, many CSPs whom have invested large amount of CAPEX in building robust networks are struggling to find its place to obtain revenue that is truly sustainable revenues that is anchored on engagement. Brand loyalty towards CSPs have also diminishes, the telecom industry is becoming a playground anchored solely on price. So while data will undoubtedly continue to be a major part of CSP s revenue, there is only so much cash that CSPs can directly extract from it. More importantly, its highly unlikely that revenue will ever compensate for those lost from the decline in voice and text use. Contents, Terminals and Application Network Partners & Interconnect Telco Own Products $ $ Partner Products Digital Transformation Customers Enterprise Wholesale Content Providers Cloud Service Providers Application Developers Healthcare Providers Governments & Utilities Retailers $ Telco 3.0 Enabler Telco Products Telco Capabilities Partner Products $ Customers Enterprise Wholesale Advertisers Customer Products Partners & Interconnect Diagram 1: Digital Transformation enables CSPs to create true value anchored on engagement
3 However, the fourth wave is already building rapidly - people are now using their mobiles to do everything from paying grocery bills and performing online purchases to downloading digital media or even checking their medical records. Virtually all of these services are not provided by CSPs but by third parties. This has understandably agitated most CSPs with many taking short term measures by throttling their users or even completely blocking such services. Fortunately a handful of CSPs are starting to understand and discover the benefit of OTTs. Coupled with valuable data assets and IT advancements within the telecom ecosystem, CSPs are performing Digital Transformation to redefine its role to be the aggregation platform that fronts engagements from OTTs and industry partners to provide high value services to end consumers, enterprises and key verticals. CSPs are comprehensively taking steps to digitalize their operations by: Diversifying digital goods Integrating value chains Improving customer experience through the internet Updating business approach with new technologies of big data and cloud computing Rich Media Platform Services Apps, OS & ecosystem Cloud Contextual services South Korea and Japan are great examples of countries where CSPs are taking opportunity through digital transformation to solve numerous consumer and industrial shifts while benefitting massively from new market creations Massive scale enterprising from anywhere and with anyone led directly by CSPs. M2M Ecology & environment IP Communications Finance & commerce AT&T Docomo Orange SingTel Health SK Planet Telefonica Telstra Diagram 2: Latest developments of digital transformation of CSPs globally Telco Docomo Orange SingTel SK Planet Telefonica Development Launches dmarket to offer music, magazines, travelling, and video content. Launches its mobile payment product id (for e-wallet services) and DCMX (for mobile credit services). Acquires e-commerce site MAGASeek and TV shopping firm Oak Lawn Marketing. Combines its i-bodymo health and wellness platform with Omron s WellnessLINK. Acquired the pop music sharing website, Deezer and the counterpart of YouTube in France, Dailymotion. Builds its unified service application platform, providing M2M applications for smart meters, smart cities, security surveillance, Internet of Vehicles (IoV), and home automation. Plans to generate 500 million euros in revenue from cloud computing (Iaas and Saas) in 2015 as highlighted in Orange Business Services 2016 Strategic Conquest Plan. Works with PlayPhone to provide a social gaing portal. Launches projects in its enterprise-class public cloud data center and government cloud (G-Cloud). Launches T store and T map and has share in the e-business and multimedia market. Owns MelOn, which is the largest music portal in South Korea. Offers the instant messaging tool NateOn and the mobile social software Tic Toc. Builds the SNS big data platform and introduces its Smart Insight 2.0 service, providing enterprises with insights into marketing, promotion, risk management, and customer management. With GfK, initiates the product Smart Steps for location-based behavior analysis for group users. Actively promotes its e-health services in Brazil, UK, Spain, and Chile.
4 Carrier Service Providers (CSP) in numerous advanced economies have started embracing the believe that anything that can be digital will be digital at very early stages, pushing their ICT ecosystems to where it is today an agile, open and inclusive ecosystem. Early understanding of changing consumer behavior and micro-economic environments within their respective markets allowed them to prepare their networks early and refine their business approach - molding a disadvantage into an opportunity. It effectively guided the underlying fundamentals of their consumers and business surroundings in terms of adoption, experience and how new engagement models are built. OTTs, businesses, verticals and end-users in these markets perceives their CSP as partners as appose to just a provider. CSP s positioning is forever changed in these markets - from a supporting to enabling role. THE STAGES OF TRANSFORMATION Digital Service Provider Smart Connection Provider 100% revenue from pipe Digital Service Enabler Get revenue from digital service, most of them are enablement Next Enable Partners to venture into digital services, build the ecosystem Revenue from own digital services & innovations Future Venture into digital services Today Improve the AS IS Diagram 3: Strategic repositioning of CSPs. FOUR MUST DO FOR CARRIER SERVICE PROVIDERS: Gone fully digital to diversify basic connectivity into digital goods Integrated partners into their value chain and themselves into their partners. Integrated customer experience into digital platforms through the internet Made best use of their technology to be in-line with big data and cloud computing With an agile architecture, these CSPs have the flexibility to continuously refine and evolving their approach through deep analysis of their clients s data points giving true meaning to the statement Data as an asset. The future is all about Digital Services. This is your growth. Your Choice of Enabler should cater for this in addition to today s core telecom connectivity business e-health Connected Home Communication enabled Business Processes Connected Car Connected lifestyle Traditional M2M egovernment Smart Cities eutilities
5 6 MUST HAVE TRANSFORMATION FOR CSPS OPERATION MODES Transformation is not about upgrading or replacement of IT systems, it s a journey towards being faster, leaner and more effective in doing business its vital to enable agility that is required to accommodate to markets that is ever changing. FRAMEWORK OF DIGITAL TRANSFORMATION FOR CSPS AROUND THE WORLD A holistic digital transformation framework consists of three key pillars, orchestrating each accurately create distinct value that encompasses each piece of the value chain: Building IT Agility ensures that CSPs are able to evolve and accommodate to market changes quickly and accurately Instilling digital experience ensures that traditional customer experience becomes digital customer experience Digital enablement ensure that CSPs are able to use data as an asset, thus creating business model that embraces partnership IT Agility 1) BSS Full Stack 2) Convergent Billing Digital Experience 3) Front-End IT 4) Customer Contact 5) Smart Campaign Digital Enablement 6) Digital Partner Convergence 7) MVNO/MVNE 8) Big Data Analytics Platform
6 BSS Full Stack Streamline IT architecture as well as standardize processes in order to shorten time to market and reduce operation and maintenance costs. Launch packages and bills that is integrated with multiple network services, thereby providing complete and seamless customer experience. Mine new sources of growth in a saturated market and enlist IT convergence to accelerate development of new services. Convergent Billing Unite the billing stovepipes into one unified billing system. Fortify the legacy system with a new billing data system. Integrate the different billing systems into one unified billing system for multiple services. Front-end IT Master partnerships and integrate different business models to overwhelm the market with new promotion patterns. Expand from telecommunications products to a comprehensive mall of rich infotainment (music, games, videos) and ecommerce After acquisition, present only a unified interface for customers to access the networks and brands whereas maintain operational independence among each network and brand. Customer Contact Stack a component to the legacy system to provide the customers with unified access and to serve as the bus in the system. Use bus integration in the business suite to achieve adaptation of the UCM to interfaces of the legacy system. Smart Campaign Construct comprehensive user profiles, thereby presenting a complete and unified customer view. Customize and provide services in a real-time manner and on a per-customer basis.
7 Digital Partner Convergence Support management of every kind of partners by support charging and billing in all partnership modes and support services provided by the partners. Open IoT Corners to partners and formulate a bill arangement. MVNO/MVNE Build a centralized IT platform to serve the group's units in different countries. Build a unified hosting platform to serve the numerous small MVNOs. Big Data Analytics Platform Integrate data from multiple domains into an unified management architecture, thereby providing standardized and managed data services. Implement dynamic event marketing. Use advanced technology architecture to upgrade the original data warehouse-based operation analysis platform into a big data platform. ABOUT HUAWEI & DIGITAL TRANSFORMATION Huawei is currently working in partnership with 38 of the world s top 50 CSP to enable Digital Transformation. With over 8000 experts dedicated to the topic, we are growing the ecosystem with selected partners to jointly deliver an end-to-end and on demand solution for CSPs looking to go digital. Huawei is a proud member of the Transformation and Monetization Forum (TM Forum). Together, we are committed to assist interested parties to transform and succeed in the digital economy.
8 GLOBAL REFERENCES & EXTENSIVE ALLIANCE ABOUT HUAWEI Huawei is a leading global information and communications technology (ICT) solutions provider with the vision to enrich life through communication. Driven by customer centric innovation and open partnerships, Huawei has established an end-to-end ICT solutions portfolio that gives customers competitive advantages in telecom and enterprise networks, devices and cloud computing. Huawei s 170,000 employees worldwide are committed to creating maximum value for telecom operators, enterprises and consumers. Our innovative ICT solutions, products and services have been deployed in over 170 countries and regions, serving more than one third of the world's population. Founded in 1987, Huawei is a private company fully owned by its employees. Follow us on Copyright Huawei Technologies Co., Ltd All rights reserved
The Digital Maturity Model & Metrics Accelerating Digital Transformation
White Paper The Digital Maturity Model & Metrics Accelerating Digital Transformation Prepared by Sandra O'Boyle Senior Analyst, Heavy Reading www.heavyreading.com on behalf of www.huawei.com October 2016
More informationChallenges and Opportunities in the Digital Service
www.huawei.com Challenges and Opportunities in the Digital Service non-proprietary/public information Challenges Many OTTs provide voice and message services Voice call Video call File transfer Message
More informationOur strategy 14 NOKIA IN 2017
Our strategy 14 Business overview We are rebalancing for growth, putting Nokia at the heart of unprecedented opportunities to create the technology to connect the world. We have identified six global megatrends.
More informationREPLY COMPANY PROFILE
REPLY COMPANY PROFILE 2017 Reply [MTA, STAR: REY] specialises in the design and implementation of solutions based on new communication channels and digital media. Through its network of specialist companies,
More informationWhich should telcos choose?
/ Perspectives Six IoT models Which should telcos choose? IoT for enterprises is breathing new life into carriers operations an opportunity that s come at the right time given the saturated consumer market
More informationInvestor Day Client-driven market approach. Doug McCuaig, EVP, Global Client Transformation Services. CGI Group Inc.
Investor Day 2016 Client-driven market approach Doug McCuaig, EVP, Global Client Transformation Services CGI Group Inc. CGI s go to market strategy is client-centric Listening to our clients We listen
More informationOur strategy 18 NOKIA IN 2016
Our strategy 18 Business overview We are rebalancing for growth, putting Nokia at the heart of unprecedented technology demands as innovators of the global nervous system. The vision of the Programmable
More informationCSG MANAGED SE RV ICE S OPTIMIZE YOUR BUSINESS OPERATIONS FOR THE FUTURE
CSG MANAGED SE RV ICE S OPTIMIZE YOUR BUSINESS OPERATIONS FOR THE FUTURE CONTENTS 3 Driving Profitable Growth 4 Delivering Measurable Business Improvements 6 CSG Managed Services Profiting in the competitive
More informationOn the Mobility Fast Track: Bank Islam Brunei Darussalam's Digital Transformation
White Paper On the Mobility Fast Track: Bank Islam Brunei Darussalam's Digital Transformation Sponsored by: Silverlake Axis Thomas Zink February 2014 IN THIS WHITE PAPER While mobile banking has become
More informationHKT s Digital Transformation Journey
HKT s Digital Transformation Journey Peter Lam Managing Director Engineering, HKT 15 May 2017 Current Business Challenges Instant Provision Self Apps OTT IOT Partnership New VAS Solution-based Cloud New
More informationTrusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
More informationService enablement. Operator opportunities through service enablement
Service enablement Operator opportunities through service enablement contents Toward a Networked Society 3 Seamless services 4 The case for service enablement 5 Ericsson s Service Enablement Platform 6
More informationchief marketing officer s guide to artificial intelligence
chief marketing officer s guide to artificial intelligence An AI roadmap for CSPs Ovum TMT intelligence AI is driving CSP digital transformation Artificial intelligence (AI) is a key component supporting
More informationElastic Path Commerce for Telecoms. A Solution Overview
Elastic Path Commerce for Telecoms A Solution Overview Telecommunications: Commerce in A Connected World Communications service providers are facing a rapidly transforming business model in which customer
More informationIP Networks & Applications
IP Networks & Applications Creating Value Through Applications & Analytics Bhaskar Gorti President, Applications & Analytics Our market is different from Nokia s Networks businesses 1. More fragmented
More information2014 FROST & SULLIVAN ASIA PACIFIC M2M SERVICE PROVIDER OF THE YEAR TELSTRA
ASIA PACIFIC M2M SERVICE PROVIDER OF THE YEAR TELSTRA SIGNIFICANCE OF THE AWARD Asia Pacific IoT Market Overview For 2013, total IoT spending in APAC is estimated to be $4.6 billion, and is forecasted
More informationAPI Gateway Digital access to meaningful banking content
API Gateway Digital access to meaningful banking content Unlocking The Core Jason Williams, VP Solution Architecture April 10 2017 APIs In Banking A Shift to Openness Major shift in Banking occurring whereby
More informationericsson White paper GFMC-17: Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY
ericsson White paper GFMC-17:000619 Uen October 2017 TELECOM IT FOR THE DIGITAL ECONOMY Introduction The rapidly expanding digital economy has exposed a clear gap in both the architecture and operational
More informationUnified Charging and Billing Solution Unified next generation of charging systems in mobile networks
Unified Charging and Solution Unified next generation of charging systems in mobile networks Daniel Donhefner Nokia Siemens Networks Business Support Systems Research and Development 1 Motivation and Overview
More informationUnlocking the value of your SAP Investment to accelerate the Digital Journey Yoki Lee VP, Business Advisory Services
Unlocking the value of your SAP Investment to accelerate the Digital Journey Yoki Lee VP, Business Advisory Services Copyright 2016 PCCW Solutions Ltd. All rights reserved. Seamless Experience Along Entire
More informationFOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH
NOVEMBER 2017 FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH 2017 TECHNOLOGY BUSINESS RESEARCH, INC. TABLE OF CONTENTS 3 Introduction Still early days 4 Early IoT adopters face challenges
More informationHigh Value Enterprise Customer Management with Customer Centric System
GRUPPO TELECOM ITALIA Paris, 21 April 2016 High Value Enterprise Customer Management with Customer Centric System Goffredo Sdrubolini - Telecom Italia Simone De Rose Telecom Italia Information Technology
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationprofitability in business systems BSS consolidation and harmonization Your business technologists. Powering progress
profitability in business systems BSS consolidation and harmonization Your business technologists. Powering progress Value Through Efficiency After years of technology innovation and IP transformation,
More informationDIGITAL BSS CORE Solution Overview
DIGITAL BSS CORE Solution Overview Open & Intelligent Foundation for Monetization of the Digital Era Qvantel Digital BSS Core Open and Intelligent for the Monetization Needs of the Digital Era Qvantel
More informationTHE BUSINESS VALUES OF 5G CLOUD-OPTIMIZED NETWORK APPLICATIONS
THE BUSINESS VALUES OF 5G CLOUD-OPTIMIZED NETWORK APPLICATIONS Introduction The advent of 5G offers new opportunities for service providers 1 and enables the telecommunications industry to develop new
More informationAccenture and Adobe: Delivering Digital Experiences Together
Accenture and Adobe: Delivering Digital Experiences Together Connect data, content and analytics to power customer experience. With so much crosstalk in today s global, digitally driven marketplace, it
More informationEnabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan
www.pipelinepub.com Volume 5, Issue 11 Enabling Dynamic Enterprise Catalogs to Improve Customer Experience By Chun-Ling Woon and R. Kripa Kripanandan The Current Service Provider Dilemma Next generation
More informationCOURSE DESCRIPTION ICT, UNIFIED COMMUNICATIONS AND DIGITAL SERVICES. Format: Face-Face or Live-on -Web. Duration: 2 Days or 4 x 3 Hours
COURSE DESCRIPTION ICT, UNIFIED COMMUNICATIONS AND DIGITAL SERVICES Format: Face-Face or Live-on -Web Duration: 2 Days or 4 x 3 Hours COURSE SUMMARY HIGHLIGHTS Highly focused and in-depth training from
More informationBank of the Future. Discussion on the latest banking and digital trends and their implications. April 11-12, 2016
WORKING DRAFT Last Modified 4/1/2016 5:10 PM Central Europe Standard Time Printed Bank of the Future Discussion on the latest banking and digital trends and their implications April 11-12, 2016 Banking
More informationSingtel Investor Day Group Digital Life. Samba Natarajan
Singtel Investor Day Group Digital Life Samba Natarajan 31 May 2016 1 2 GDL was set up to become the digital growth engine for the Group THREE CORE BUSINESSES INNOVATION ENGINE Leveraging on our unique
More informationTransforming OSS & BSS to transition to a full Digital Service Provider
Transforming OSS & BSS to transition to a full Digital Service Provider Ida La Spisa, Head of PA DBS, Ericsson & Katarina Sekeljic, Head of IT & Business Transformation, Telekom Austria Group 2017 TM Forum
More informationThe Empire Strikes Back
The Empire Strikes Back Amit Pau Partner & MD Ariadne Capital @amit_pau 2017 TM Forum 1 Table of Content Digital Disruption - Blink and You Miss it..3 The Three Visions of the Future...4 Is Silicon Valley
More informationAs a Service (XaaS) Business Model for Telecom Industry. Whitepaper
As a Service (XaaS) Business Model for Telecom Industry Whitepaper Contents 1. Introduction 3 2. As a Service for Telecom Industry 4 2.1. Delivery Considerations for Telecom as a service solutions 5 2.2.
More informationRPA for Telcos: The Next Wave of BPM Evolution
RPA for Telcos: The Next Wave of BPM Evolution As various disruptive digital technologies continue to upend the traditional business models and trigger unprecedented changes in customer behavior, the telecommunication
More informationCMO Challenges Today: How Are They Reacting?
DIGITAL MARKETING Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI.
More informationThe Digital Revolution
The Digital Revolution We are in the middle of a Digital Revolution that is deeply transforming our lives and opens new growth opportunities. The rules of this new Digital World are not yet written; we
More informationBT Personalised Compute Management System. July 2017
BT Personalised Compute System July 2017 2 3 BT Personalised Compute System (PCMS) is a pre-built Business Platform as a Service and the first of its kind in the market Digital transformation is changing
More informationSecure information access is critical & more complex than ever
WHITE PAPER Purpose-built Cloud Platform for Enabling Identity-centric and Internet of Things Solutions Connecting people, systems and things across the extended digital business ecosystem. Secure information
More informationIoE services as a Business: LoRa, 5G and other Examples
IoE services as a Business: LoRa, 5G and other Examples Hervé Bouvier - Andreas Polz - BearingPoint 2017 TM Forum 1 Classic Monetisation Models Business Models and Monetisation in classic data services:
More informationTELECOMS.
Powering Your Business into the Future TELECOMS www.telcobilling.selcomm.net If you think the Internet changed business, think again. The IoT will change it completely even for Telcos. Gartner Inc. Future-proof
More informationAgile Monetization for smart business
Agile Monetization for smart business Helping you unlock new revenue streams through agile monetization. James Messer, Founder & CEO Edward Popow, Principal IOT & OTT Platforms Mark Mortensen, Research
More informationDIGITAL TRANSFORMATION (DX)
An IDC InfoBrief THE PROMISE OF DIGITAL TRANSFORMATION (DX) IN ASIAPACIFIC S LEADING INSTITUTIONS IDC PREDICTION: BY 2018 1/3 OF THE TOP 20 MARKET SHARE LEADERS IN VARIOUS INDUSTRIES WORLDWIDE WILL BE
More informationPORTFOLIO AND TECHNOLOGY DIRECTION ARMISTEAD SAPP & RANDY GUARD
PORTFOLIO AND TECHNOLOGY DIRECTION ARMISTEAD SAPP & RANDY GUARD FOCUS MARKETS SAS Addressable Market Size $US Billions $14.7 2015 2019 $10.6 $9.6 $7.0 $7.9 $5.0 $2.6 $3.7 $5.7 $4.4 $3.0 $4.2 BUSINESS INTELLIGENCE
More informationSOLUTION BRIEF CA MANAGEMENT CLOUD FOR MOBILITY. Overview of CA Management Cloud for Mobility
SOLUTION BRIEF CA MANAGEMENT CLOUD FOR MOBILITY Overview of CA Management Cloud for Mobility CA Management Cloud for Mobility from CA Technologies enables companies to create and manage their mobile environments,
More informationBuild a Smarter Enterprise with Big Data & Analytics. Todd D Lavieri General Manager, Global Business Services
Build a Smarter Enterprise with Big Data & Analytics Todd D Lavieri General Manager, Global Business Services Let s explore Big Data & Analytics The Market is changing Harness the opportunity for growth
More informationUnleash Your Messaging Potential
Unleash Your Messaging Potential Capture New Revenues with Advanced Messaging and Service Engagement Consumer expectations and mind share have shifted as third-party messaging applications increase in
More informationFujitsu Workplace Anywhere Delivering a service as mobile as your people need to be
Fujitsu Workplace Anywhere Delivering a service as mobile as your people need to be Welcome to the age of mobility A new digital landscape Mobile technology is dramatically changing our everyday lives.
More informationAccenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance
Accenture and Salesforce Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting and
More informationthe New Competitive Equation
M a k i n g C u s t o m e r Va l u e C r e a t i o n the New Competitive Equation February 2017 Market Research This presentation explores background research on the Omni-Channel as it relates to the telco
More informationGeoanalytics. intelligently interprets location-based mobile data to generate commercial and public sector insights. Mobile Video Streaming
Group Digital Life We know that it is not enough to just rely on and improve our core services. As the landscape begins to radically shift towards a data-driven digital economy, we must pursue other growth
More informationEmbracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments
Embracing Mobile Commerce: How Accenture and Paydiant Help Companies Move Beyond Payments 2 As smartphones become the norm, more people want to use their phones to make their daily lives more convenient
More informationFive-Star End-User Experiences Require Unified Digital Experience Management
White Paper Five-Star End-User Experiences Require Unified Digital Experience Management Why traditional network and application performance management needs to evolve to support today s digital enterprise.
More informationSingtel: Asia s Leading Commuications Group. Credit Suisse Asian Investment Conference March 2018
Singtel: Asia s Leading Commuications Group Credit Suisse Asian Investment Conference 20-21 March 2018 Forward looking statement Important note The following presentation contains forward looking statements
More informationNetwork Policy as a Service
Network Policy as a Service The surge of data traffic, largely driven by Over-the-Top (OTT) providers, has put the Communications Service Providers (CSPs) in an unenviable position of needing to spend
More informationSmart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1
Smart Public Safety: Advanced Sensors, Automation and the Internet of Things (IoT) in NG9-1-1 September 27, 2017 Bill Mertka Director, Public Safety Solutions Architecture Huawei Enterprise USA, Inc. The
More informationEntrega de Servicios Convergentes
Entrega de Servicios Convergentes Introduction Dr. Juan Carlos Corrales M Popayán, Enero de 2013 Presentation Outline Problem, Aim and Approach Next Generation Network Service Delivery Platform Proof of
More informationGlobal Headquarters: 5 Speen Street Framingham, MA USA P F
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R U n i f i e d C o m m u n i c a t i o n s a n d C o l l a b o r a t i o n a s
More informationBT Strategic Sourcing. Accelerating your business performance
BT Strategic Sourcing Accelerating your business performance Meeting the challenges of the 21st Century business Globalisation is here. The opportunity for lower production costs and new revenue streams
More informationSmart Cities. Our approach to intelligent buildings, districts and cities. 23 rd Nov 2017
Smart Cities Our approach to intelligent buildings, districts and cities 23 rd Nov 2017 Orange Group at a glance #53 in 2016 global brand ranking 263 millions customers worldwide 450 000 kms of undersea
More informationThe Path to Operational Agility
2017 TM Forum 1 The Path to Operational Agility Formerly: CTO of BUSS, Ericsson CTO/CSO, Telcordia Adan Pope CTO Americas, Amdocs Chief Information Technology Officer Head of Research, Cramer Systems Ciena
More informationTHE Industry Impact OF 5G. Insights from 10 sectors into the role of 5G
THE Industry Impact OF 5G Insights from 0 sectors into the role of 5G January 08 SEEING THE POTENTIAL OF 5G With the emergence of new technology, digitalization is driving change in the world around us.
More informationReaching agility in data rich environments. Michel van Zutphen Amsterdam, October 2013
Reaching agility in data rich environments Michel van Zutphen Amsterdam, October 2013 Agenda Digital Utilities Transformation Illustrative example SDGE Illustrative example Texel Energie Key messages 2
More informationDigital Maturity Model Achieving digital maturity to drive growth. February 2018
Digital Maturity Model Achieving digital maturity to drive growth February 2018 1 Digital game changer Forces driving change What is the DMM? Why you need it and where we re different Setting your digital
More informationAlessandra Brasca Il p unto di vista I BM B
Alessandra Brasca Il punto di vista IBM Cloud trends are changing entire industries by engaging data, mobile and social through innovative applications Social Mobile Big Data Powered by Cloud Using context
More informationPayment Digitalization and the University Smart Card
Payment Digitalization and the University Smart Card Payment Digitalization and the University Smart Card 1 EVOLVING LANDSCAPE 2 PAYMENTS CONVERGENCE 3 PARTNERSHIP APPROACH 2 1 There are two rapidly evolving
More informationWHITEPAPER. Unlocking Your ATM Big Data : Understanding the power of real-time transaction monitoring and analytics.
Unlocking Your ATM Big Data : Understanding the power of real-time transaction monitoring and analytics www.inetco.com Summary Financial organizations are heavily investing in self-service and omnichannel
More informationNetwork maintenance evolution and best practices for NFV assurance October 2016
Network maintenance evolution and best practices for NFV assurance October 2016 TECHNOLOGY BUSINESS RESEARCH, INC. 2 CONTENTS 3 Introduction: NFV transformation drives new network assurance strategies
More informationInnovate freely. Power your differentiation. SOLUTION OVERVIEW: Property & Casualty
Innovate freely. Power your differentiation. SOLUTION OVERVIEW: Property & Casualty Yesterday s technology is already falling short of addressing today s market requirements. How will it address tomorrow
More informationBUSINESS COLLABORATION, DELIVERED
REDEFINING ICT WITH ALPHAWEST OPTUS UNIFIED COMMUNICATIONS AS A SERVICE (UCaaS) BUSINESS COLLABORATION, DELIVERED With Optus Unified Communications as a Service (UCaaS) contents There s a simpler way!
More informationThe Digital Strategy Toward Next Generation Telco
The Digital Strategy Toward Next Generation Telco A Huawei White Paper by Liao Wei December, 2015 CONTENTS 1 Executive Summary...1 2 Transiting to digital...2 2.1 Growth interweave with efficiency...3
More informationTransforming the connected consumer experience and economics of keeping pace with consumer demand. Optimizing resources and processes
GLOBAL SERVICES In an age where virtually the entire globe has embraced a digital lifestyle, the demand for advanced networks and sophisticated solutions grows by the nano-second. To compete and win,
More informationIT Strategic Plan
IT Strategic Plan 2017-2025 Condensed version Anthony Molinia, CIO IT Services, Resources Division IT Strategy on a page NeW Futures Strategic Plan Technology Horizons Client Centricity Omni-Modal IT IT
More informationReimagine Your Business with Digital Transformation IoT Regional Forum Sao Paulo
Reimagine Your Business with Digital Transformation IoT Regional Forum Sao Paulo Chet Namboodri Sr. Director, Global Industries Marketing & Business Development 15 June 2016 What s Happening and Why Digital
More informationEngaging Your Customers Through Dynamic Web Content Management
Engaging Your Customers Through Dynamic Web Content Management How web experience management can help you reach and keep your customers 1 2 3 Experience Is Everything Why customers leave your website and
More informationBMC point of view. Cognitive Service Management. Enabling the Future of Service
BMC point of view Cognitive Service Management Enabling the Future of Service CONTENTS The BMC POV The BMC Strategy BMC Cognitive Service Management CSM Business Outcomes The BMC Advantage The BMC POV
More informationBring UC Back to Life with SIP Trunking
Bring UC Back to Life with SIP Trunking Building your business communications foundation Sponsored by Contents Summary...3 Introduction...3 Ovum view...3 How the journey started...3 Having a SIP trunking
More informationA NEW REALITY FOR RETAIL
VYNAMIC RETAIL SOFTWARE SUITE A NEW REALITY FOR RETAIL Open, Flexible Software Solutions to Drive Connected Commerce PAGE 2 VYNAMIC RETAIL SOFTWARE SUITE THE FUTURE OF RETAIL IS CONNECTED COMMERCE The
More informationWinterGreen Research, INC.
WinterGreen Research, INC. Cloud Backup: Market Shares, Strategies, and Forecasts, Worldwide, 2018 to 2024 www.wintergreenresearch.com (781) 863-5078 WinterGreen Research, Inc. Lexington, Massachusetts
More informationSupply Chain Innovation Fuels Success SAP ERP and Oracle Supply Chain Management: A Case for Coexistence. An Oracle White Paper
SAP ERP and Oracle Supply Chain Management: A Case for Coexistence An Oracle White Paper TODAY S SUPPLY CHAIN CHALLENGES These are challenging times for any business. Companies must find ways to reduce
More informationDigital business. Delivering agility with scale
Digital business Delivering agility with scale 2 Mindtree s integrated set of offerings across the fields of digital marketing, e-commerce, content management and mobility, offers the following benefits:
More informationIntegrated Social and Enterprise Data = Enhanced Analytics
ORACLE WHITE PAPER, DECEMBER 2013 THE VALUE OF SOCIAL DATA Integrated Social and Enterprise Data = Enhanced Analytics #SocData CONTENTS Executive Summary 3 The Value of Enterprise-Specific Social Data
More informationAccenture Interactive Point of View Series. Banking on Digital. Building trust and innovation in Financial Services
Accenture Interactive Point of View Series Banking on Building trust and innovation in Financial Services Banking on Building trust and innovation in Financial Services The digital era could not have come
More informationIoT ENABLEMENT PLATFORM FOR TELCOS
Powering Your Business into the Future IoT ENABLEMENT PLATFORM FOR TELCOS A complete IoT Monetisation Platform from a company with more than 20 years of experience with Telecoms and MVNOs. Manage all your
More informationFirstEnergy, generating excellent service.
FirstEnergy, generating excellent service. Energy company optimizes websites, mobile websites, and apps with Adobe Experience Manager to improve customer interactions. With Adobe Experience Manager, our
More informationACCELERATING IoT CONNECTIVITY
ACCELERATING IoT CONNECTIVITY 1717 McKinney Avenue Suite 1050 Dallas, Texas 75202 Page 1 Phone: (214) 765-9500 Email: info@avanci.com AVANCI: ACCELERATING IOT CONNECTIVITY AVANCI.COM The Internet of Things
More informationHigh-Tech Industry-Specific Offers from TCS' Cincinnati Lab
INSIGHT High-Tech Industry-Specific Offers from TCS' Cincinnati Lab Gard Little IDC OPINION IDC reviewed the offers being developed by TCS' High Tech business unit at the company's Business Solutions Lab
More informationWhy every CEO wants to lead a Service Defined Enterprise and why the CIO needs to make it happen.
Why every CEO wants to lead a Service Defined Enterprise and why the CIO needs to make it happen. How the CIO will make the journey from the head of Information technology to the leader of an internal
More informationCONSUMER BANKING: GREATER EXPECTATIONS
CONSUMER BANKING: GREATER EXPECTATIONS EXECUTIVE SUMMARY In the U.S. alone, more than 207 million consumers own and use a smartphone every day, and worldwide, that number is expected to exceed 2 billion
More informationResearch Type Description
Media & Advertising Business intelligence focused on the dynamics, strategies and trends of today s advertising, home entertainment and media markets. Research Type Description INTELLIGENCE SERVICES Real-time
More informationImage Itron Total Outcomes
Image Itron Total Outcomes Simple. Flexible. Scalable. Affordable. AN EVOLVING LANDSCAPE In a dynamic industry with rapidly evolving technologies and business models, the ability to be agile and make decisions
More informationExperience the commitment. CGI Exploration2Revenue TM Business Suite. Optimize your upstream back office
Experience the commitment CGI Exploration2Revenue TM Business Suite Optimize your upstream back office Delivering a competitive edge Today s oil and gas companies are challenged to lower the costs of running
More informationThe Top Emerging Technologies For B2C Marketers
The Top Emerging Technologies For B2C Marketers New technologies are always emerging in response to customers demands and marketers needs. To help you focus your long-term tech investment strategies, we
More informationSprint s M2M and Service Enablement Platform
Sprint s M2M and Service Enablement Platform IEEE ComSoc NATEA September 25, 2010 Michael Finegan Emerging Solutions Group Solutions Engineering Manager Agenda Traditional Carrier Application Model and
More informationPERSPECTIVE. Monetize Data
PERSPECTIVE Monetize Data Enterprises today compete on their ability to find new opportunities, create new game - changing phenomena and discover new possibilities. The need for speed, accuracy and efficiency
More informationCX in Telecoms. CX in Telecoms. IDC InfoBrief, Sponsored by October 2017
1 CX in Telecoms 2 CSPs have made great strides in CX, but have farther to go In recent years, the telecoms industry has become much more switched on to CX, as embodied by the net promoter score (NPS).
More informationTaiwan. Business information
Business information Electronic components Taiwan is the world leader in semiconductor foundries, packaging and testing of integrated circuits, and production of blank optical disks and MROMs (mask read-only
More informationContact Center Integrations Portfolio. Innovation Collaboration Evolution Results
Avaya CISCO Genesys Microsoft Contact Center Integrations Portfolio Innovation Collaboration Evolution Results SOFTEL Communications Complete Contact Center Integrations Portfolio Contact center solutions
More informationSAP Hybris Marketing Engage in Context to Drive Conversion and Loyalty. SAP Forum für Customer Engagement & Commerce
SAP Hybris Marketing Engage in Context to Drive Conversion and Loyalty [@thomas_ruhl] SAP Forum für Customer Engagement & Commerce INCREASING CUSTOMER EXPECTATIONS Relevant Customer Engagements Ultra Personal
More informationAt the Heart of Connected Manufacturing
www.niit-tech.com At the Heart of Connected Manufacturing Transforming Manufacturing Operations to Drive Agility and Profitability The success of the new manufacturing network hinges on the agility of
More information