Innovative services for traveler satisfaction and value creation

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1 Revenue Collection SYSTEMS Innovative services for traveler satisfaction and value creation

2 Changing travel experience Public transport organizations face some increasingly tough challenges. In addition to delivering high quality services for ever more demanding travelers, there is a need to meet rapidly evolving consumer expectations among these, the need for real-time information, easy mobility and additional services in a smarter city. To do this, transport businesses need to innovate continuously and take advantage of technological developments including the convergence of telecoms and new open payment models. In this fast-moving environment, security is more critical than ever. These fundamental changes are taking place in an increasingly challenging economic climate. With budgets under pressure, transport businesses need to optimize operating costs and find new ways to finance capital projects. Services have a crucial part to play in meeting these technological, operational and financial challenges. These include ticketing delivered as a service, life cycle management, and support to create new services for travelers. To get the most out of their revenue collection systems and to achieve their goals, transport businesses need the assistance of a trusted services partner. Not just one who understands the technology, but one who is dedicated to meeting their long-term needs and one with a proven track record who will stand by their side in the challenging and exciting years ahead. 2_Revenue Collection Systems

3 Your customers are our customers At Thales, we consider it our mission to help public transport organizations attract and serve their customers by delivering high-quality services. To achieve this, we have developed a business-tobusiness-to-consumer (B2B2C) approach. That means the services we provide are designed to bring benefits to transport businesses and end-users alike. Underpinned by a commitment to innovation, continuous improvement and long-term partnership, our unique services and consultancy portfolio helps you get the most out of your revenue collection system and helps your travelers to enjoy easy, safe and comfortable journeys. Business analytics Extract knowledge from your data with advanced analytics and simulation to optimize your operations and develop your services. Easy mobility Make your travelers lives easier by providing end to end services through NFC, mobile applications and open payment. Trust management Enhance the resilience of your operations with expert security support to safeguard your assets, processes and people. Transition management Seamless transition to your new revenue management system with a change management approach built on our long experience. Ticketing as a service A turnkey service model that reduces CAPEX and risks, so you can focus on your core business. Outsourcing Outsourced maintenance and operations with complete assistance to optimize the performance of your system. Full life cycle management A premium service offering complete peace of mind with through-life management services: life cycle cost, integrated logistics and support. Revenue Collection Systems_3

4 At your service every step of the way By your side: Thales provides you with everything you need to support and optimize your revenue collection system, delivering services that embrace everything from traditional equipment maintenance to fully-outsourced system operation and ownership. Business analytics simulation Create and test real-world scenarios to optimize system design and performance. Knowledge as a service Advanced business analytics to support everything from rejuvenating your marketing activities to renewing the travel experience. Easy mobility design & implement operations support Enhanced user experience Meet changing passenger expectations with innovative mobile solutions for ticketing and information: NFC as a service. Trust management specify Security management Maintain a level of readiness by controlling the appli cation of security procedures, level of skills and awareness. Security assessment Periodic audit of security policy and procedures from technical and organizational perspectives; fraud detection. Business Transition management Scheme owner definition Support for business model description and alignment: business entities, roles, interfaces, governance. CHANGE management Maintain business continuity during the transition phase while successfully deploying the new system. Prepare to operate: organization and process design. 4_Revenue Collection Systems

5 Ticketing as a service operation & maintenance outsourcing Innovative financing System lease-back and pay-per-use packages with ticketing and revenue collection delivered as a service. outsourcing run & monitor optimize Operations outsourcing Operations outsourcing package supported by a central dedicated team, toolkit and set of long-term partnerships, taking advantage of our current services centers in several countries. End-to-end maintenance Guarantee a high level of service through robust organization, skilled staff or local partnership based on ITIL best practices, advanced supervision and asset management tools. Full life cycle management consultancy Life cycle preparation Reliability Availability Maintainability Safety (RAMS) evaluation; Life Cycle Cost (LCC) analysis. Life cycle management and upgrades Continuous improvements, upgrades and enhancements throughout the life of your system. Your benefits Increased attractiveness and level of service to travelers Enhanced revenue and performance Optimized operating costs Reduced financial and operational risks Freedom to focus on your core business Evolutionary head start: anticipate changes and trends Complete service life cycle management Scalable, customized services Revenue Collection Systems_5

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7 Why Thales? Customer commitment Ability to meet and exceed traveler expectations with services that respond to changing needs. Flexible services From definition of business model and risk management to ticketing as a service, Thales offers service contracts that are cost effective and precisely tailored to your requirements. Experience Large and diverse installed base, a deep understanding of customers business needs and processes, with all services delivered locally. Expertise Recognized leadership drawing on Thales Group s strengths in revenue collection, security, business intelligence and fare media. Trust Long-term commitment and dedication to your needs, with a proven track record in revenue collection that stretches back more than 40 years. The power to deliver Guaranteed access to the skills you need to keep your system operating smoothly and efficiently throughout its life, with an expert workforce of 68,000 people in 50 countries. Innovation With our leadership in advanced research, innovative financing and continuous improvement, Thales provides cutting-edge service solutions to generate new business opportunities for public transport stakeholders. Revenue Collection Systems _7

8 Thales Communications & Security Rue de la Mare aux Joncs - BP Brétigny sur Orge Cedex - France - +33(0) / Thales Copyright: OR.Moros, Acquitecturbis, Nederlandse Spoorwegen, Highways Agency.