SAP Leonardo Machine Learning Enabling the intelligent enterprise. Bruno Renzo Localization Product Manager Localization Day Spain 2017

Transcription

1 SAP Leonardo Machine Learning Enabling the intelligent enterprise Bruno Renzo Localization Product Manager Localization Day Spain 2017

2 Legal Disclaimer The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAP s willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. 2

3 SAP Leonardo Digital Innovation System Design Thinking Services Data Intelligence Analytics SAP Leonardo Technologies Blockchain Internet of Things Machine Learning Big Data SAP Cloud Platform Microservices Open APIs Flexible Runtimes Integration Data Management Multi-Cloud Infrastructure Open Source Storages SAP HANA SAP HANA Vora SAP AWS S3 SWIFT Hadoop 3

4 Machine learning is the reality behind artificial intelligence What is machine learning? Computers learn from data without being explicitly programmed. Machines can see, read, listen, understand, and interact. Why now? Big Data (for example, business networks, cloud applications, the Internet of Things, and SAP S/4HANA) Massive improvements in hardware (graphics processing unit [GPU] and multicore) Deep learning algorithms 4

5 SAP Leonardo enables the intelligent enterprise 76% of the world s transaction revenue touch an SAP system Machine Learning Conversational Interfaces Intelligent Apps Business Outcomes Increase revenue Re-imagine processes 25 industries 12 lines of business The world s largest business network Intelligent Services Data Science Platform Quality time at work Customer satisfaction Enabling innovations 5

6 SAP has successfully entered the enterprise Machine Learning market Products Industry Recognition Reception Customer Retention RTI 1612 Cash Application RTC 1702 Service Ticket Intelligence RTC 1705 Jefferies on IBM Watson: Other companies like... SAP also have significant machine learning efforts underway and may be more credible threats in the Enterprise near-term. Forrester, Leader: SAP draws a straight line from predictive models to business applications. ML Foundation RTC 1705 Job Standardization Internal RTC 1705 w/ Resume Matching Internal RTC 1705 w/fieldglass Hurwitz, Victor: Fast time to value and ability to support very large data sets. Accounts Payable Beta 1705 RTC 1709 w/concur Brand Impact Currently RTI & RTC 1712 Remittance Advice Beta 1710 RTC 1802 Social Media: SAP Leonardo Machine Learning 18 M reached 6

7 Reimagine your value chain with machine learning Sales & Marketing Service Operations Procurement Brand Impact Quotation conversion probability rate Customer Retention Sales Forecast Hybris Lead Scoring Conversational Commerce & Service Service Ticketing Customer Support Solution Recommender Predictive Maintenance Quality Inspection Optimal Planning & Scheduling Stock Substitution/Supersession Design Configuration Recommender Goods & Services Classifier Product Category Normalization Reduce Free-Text Item Purchases Invoice Payment Block Image Based Detection Selling Recommender Finance Design Human Resources Master Data Cash Application Accounts Payable Remittance Advices Cash & Liquidity Management Dispute Proposal Cash Collection Recommender Trend Analysis (Face, Age, Gender, Emotion, Apparel) Personalized Design Learning Recommender Synchronous Translation of training content Career Path Recommender Job Standardization Resume Matching Semantic Search Business Rule Mining Master Data deduplication 7

8 SAP Cash Application Next-generation intelligent invoice matching powered by machine learning History Payments Invoices SAP Leonardo Machine Learning Matching proposals SAP Cash Application intelligently learns matching criteria from your history and automatically clears payments. Improves days of sales outstanding Integrated with SAP S/4HANA for reduced TCO and time to value Allows shared services to scale as the business grows Empowers finance to focus on strategic tasks and service quality 8

9 SAP Cash Application Next-generation intelligent invoice matching powered by machine learning 9

10 SAP Remittance Advice Extract payment information from unstructured documents Unstructured document SAP Leonardo Machine Learning Extraction of payment information SAP Remittance Advice drastically lowers the amount of manual processing by automatically extracting information about payments from unstructured documents ( , PDF, paper, etc.) and use it to automate the clearing process. No manual input of remittance advice required Makes information available for further automatic processing in SAP applications. Reduces manual efforts and errors and leverages other process automation tools, e.g. SAP Cash Application 10

11 Remittance Advice Extract payment information from unstructured documents 11

12 SAP Accounts Payable Automate the accounts payable processes Incoming invoices SAP Leonardo Machine Learning Increased compliance Reduced cost SAP Accounts Payable is an ever-expanding suite of machine learning services that automate accounts payable processes. Based on deep learning it processes incoming invoices and extracts important information. For a high level of compliance it also supports matching invoice vendors to you master database. Automates and speed up the process from minutes to seconds Reduces number of errors and effort when posting invoice data to record with higher accuracy Increases quality and compliance, number of matches in a shorter amount of time and potential throughput of invoices 12

13 SAP Accounts Payable Automate the accounts payable processes 13

14 SAP Brand Impact Reimagine marketing and sponsorship engagements Video Brand logos SAP Leonardo Machine Learning Exposure metrics for business impact SAP Brand Impact automatically analyzes brand exposure in video and images by leveraging advanced computer vision techniques. It helps media agencies, production companies, and brands to gain accurate, timely insights into sponsoring and advertising ROI. Fast: Near real-time Transparent Interactive interface Accurate and scalable to millions of hours Time-annotated impact indicator API for combining data with CRM, ERP, Web site stats 14

15 SAP Brand Impact Reimagine marketing and sponsorship engagements 15

16 SAP Service Ticket Intelligence Accelerate customer service in an omnichannel front office Service tickets Knowledge base articles SAP Leonardo Machine Learning Classifications Resolutions Routing SAP Service Ticketing automatically processes customer enquiries to deliver best-in-class customer service. Improve service response times with automated processing Integrated with SAP Hybris Service Cloud for reduced time to value Allows customer service to scale with increased digital interactions 16

17 SAP Service Ticket Intelligence Accelerate customer service in an omnichannel front office 17

18 SAP Resume Matching Find the best talent faster with intelligent candidate matching History Resumes Jobs SAP Leonardo Machine Learning Best candidates SAP Resume Matching automates the screening process by identifying the candidates with the best skills and education match with reduced bias Fast-track the screening process to save time and effort Identifies the best candidates and reduce false positives Reduces possibility of missing potential candidate Mitigates the recruiter s personal bias in screening candidates 18

19 SAP Resume Matching Find the best talent faster with intelligent candidate matching 19

20 SAP Learning Recommender Personalize learning recommendations Analysis of learning content SAP Leonardo Machine Learning Relevant training SAP Learning Recommender uses algorithms to determine what a piece of learning content is about, to find similar learning types and to recommend training content. Help to increase training activities Saves time & effort by providing learners with appropriate learning Help employees stay on top with appropriate & relevant training 20

21 SAP Learning Recommender Personalize learning recommendations 21

22 SAP Leonardo Machine Learning Foundation Enabling customers and partners to build the intelligent enterprise SAP Leonardo Machine Learning Foundation Inference Ready to use Services Bring your own Model Expanded in 1710 New in 1710 Training Customize Model Create Training New in 1710 Roadmap SAP Cloud Platform 22

23 Pre-trained service Image Similarity Scoring Image based shopping scenario in SAP Hybris 23

24 Pre-trained service Image Classification 24

25 SAP Leonardo Machine Learning Strategic Partnerships Partners Focus Areas Achievements SAP ML in Nvidia CEO Keynote Access to latest pre-release hardware (e.g. DGX station) Open-source software library for Machine Intelligence Our standard ML framework (ease of training, enablement) Study & formulate best practices on AI tech, Advance the public s understanding of AI, Serve as an open platform for discussion and engagement about AI, and its influences on people and society SAP accepted as partner Enables one global answer to ML & AI ethics 25

26 SAP Leonardo Machine Learning Roadmap Subject to change Available Q SAP Cash Application SAP Accounts Payable (Concur) Goods classifier (Ariba) Intelligent SAP S/4HANA Intelligent Applications SAP Service Ticket Intelligence SAP Brand Impact SAP Customer Retention Resume Matching (Fieldglass) Job Standardization (Fieldglass) Remittance Advice (S/4) Learning Recommender (SFSF) Attribute extraction (Ariba) and normalization Lead scoring (Hybris) Behavioral customer clustering New Product Introductions (IBP) Finance Procure Produce Sales & Distribution Master Data Mgmt. Match external hierarchies (Master Data) Industry-specific scenarios ML Foundation Ready to use Services: Image feature extraction Image classification Time series changepoint detection Topic detection Bring your own Model Customize Model Create Training On Premise deployment R / Python language support Note: Includes general, limited, alpha and internal releases 26

27 Learn more Website sap.com/ml Online Courses Enterprise ML in a Nutshell Enterprise Deep Learning with TensorFlow (from Oct 23) Social Media Co-innovate We re on Twitter ml@sap.com icn.sap.com/jobs.html 27

28 Globalization Services 1 Neural MT 2 TaxML 3 Law-to-Code 28

29 TaxML COLLECT from co-innovation customers: Raw data e-invoices Legal reports Accounting documents ANALYZE the data to find the tax rules based on clustering algorithms RESULT will be a taxation ruleset that can be applied to new transactions 29

30 Legal changes Status Quo Min. of Finance Legal changes To be with Law-to-Code Min. of Finance 78% 64% 51% 49% 30

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32 Become part of the machine learning revolution.