WaaS NxT BEYOND BOUNDARIES

Transcription

1 WaaS NxT BEYOND BOUNDARIES

2 In this digital era, end users demand access to their data, business applications, productivity applications and collaboration applications in a secured manner, streamed to them, on demand on user context, from anywhere anytime, on any device. Current Challenges A lot of times in the absence of a cohesive end user digital transformation strategy, enterprises are unable to fulfill the growing business demands. Increasingly, for end users, there is a lack of compelling alternative from IT Currently the themes of end user service management, operations management, analytics, end user experience management, smart automation, context aware security etc. are looked in isolation besides the existing end user solution. This is resulting in technology silos and higher overall IT spend Approach of one size fits all for end user solution is not working in this era of IT consumerization as end users are having heterogeneous device and application requirements. There is a growing need for solutions to be profile specific rather than generic More than 90% of enterprises report the use of personal devices in offices. Device complexity and mobile app proliferation adds to the security risks of a heterogeneous environment Adoption of next generation technologies is not happening for the end users at the required pace as currently there is no single platform which integrates these technology work streams and provides services seamlessly There is a need for a centralized end user platform to monitor, manage and predict end user behavior based on their work styles Current Challenges of End Users

3 Solution Overview: WaaS NxT is a next generation digital platform for end users that: Instantiates unique workspaces, providing flexibility to deliver enterprise apps, data and end user collaboration solutions in a secure manner for varied work styles seamlessly made available as-a-service Delivers context-aware and follow-me workspaces on multiple devices with analytics engine, automation and orchestration layer for a true digital transformation Reduces complexity and clutter of multiple technologies by providing a single platform that brings in best of breed practices in an economic package

4 WaaS NxT Services:- WaaS NxT platform supports the following distinct and well integrated services, with a flexibility of choosing the adoption model: User Profiles Operating Systems IT Store Network End User Digital State Workspace as a service Road Warriors End User Analytics Context aware Security Unified Service Management Messaging & Collaboration as a Service Task workers Application as a service LAN WAN WLAN Workspace as a Service From Workspaces to Workpages Workspace as a Service (WaaS) offers a unique way for users to embark on the digital workspace journey allowing multiple options of Enterprise Workspace, Mobile Workspace, Workspace Data on the Go Knowledge workers Wi-Fi Backup as a service Executives Mobile 3G WaaS NxT Functional View Enterprise Mobility Management Innovators Mobile 4G Lite and Offline WaaS based on user needs. WaaS NxT is a next generation Digital Transformation Platform which offers all of the above over a browser based workpage that is lightweight, accessible from any device and provides the power of a full blown enterprise desktop. It is a one stop shop for all IT services including Self Service, Application IT Store, Workspace Customization, Integrated Service Management, End User Analytics, inbuilt Metering and Chargeback with Context Aware security Enterprise Mobility Management as a Service WaaS NxT s Enterprise Mobility management service provides a comprehensive suite for converged mobile device management, mobile application management, mobile security management and mobile lifecycle management. This provides users with seamless access to enterprise services from their mobile devices using WaaS NxT mobile App Store. Messaging and Collaboration as a Service WaaS NxT s Messaging and Collaboration as a Service offers end-to-end ubiquitous collaboration solutions for varied personas across the enterprise. It provides unified access to data, audio and video services in a secure manner and delivers a seamless user experience across heterogeneous communication media in an as-a-service model. It also provides integration services to both private and public cloud based collaboration services like Office 365, Google Mail etc. Application as a Service WaaS NxT s Application as a service makes applications available on demand through an end user driven Self Service portal or an admin facilitated Application deployment. This new model of application delivery does away with application packaging overheads and mitigates the onus of virtualizing all applications. Amongst other benefits this cutting edge service offers centrally managed application lifecycle, support for all legacy and off the shelf applications and a simple version control with rollback on application updates. Data on the Go WaaS NxT s Data on the Go provides virtual appliance that delivers an Enterprise File Sharing and Synchronization solution from an organization s own datacenter protected from peering eyes. Users can access files securely on a server from a mobile device over a browser. The solution provides (mobile) workers with intuitive and secure access to data from any device, while ensuring compliance with corporate IT requirements. Backup as a Service WaaS NxT s Backup as a service, efficiently protects and governs data across platforms and devices. It enhances the end user experience, creating a local backup for fast recovery and sending de-duped files to the cloud for retention. Ongoing backup protects corporate data on both enterprise and personal devices (laptops, tablets, and smartphones). Online access to backup data, from any device, ensures maximum end user productivity and minimum downtime.

5 WaaS NxT Features: WaaS NxT comes with various next generation end user support features like: Easy Plug and Play services for varied profiles WaaS NxT has a plug and play architecture to service customized end user requirements and can be built on existing IT investments. WaaS NxT Plug and Play services make it easy for everyone to configure workspace services as per the context and varied profiles. Enterprises will no longer have to undertake long project management lifecycle to onboard key workspace services. End User Analytics and Business Visualization WaaS NxT has an in-built self-learning End User analytics engine leading to predictable End User behavior. Workspaces are preset as per the user context and behavior which helps in using resources optimally. It has highly customizable business visualization features to create interactive dashboards, views, reports and scorecards. Enhanced Multi-Tiered and Context aware Security WaaS NxT has Context aware security capabilities as per user s device, identity, network and application usage. WaaS NxT digital platform enhances the IT security with data protection and multi-factor authentication across data center, storage, network, applications and end user devices. Cloud Pod Architecture for global access WaaS NxT is built on Cloud Pod architecture which provides high availability and scale out of virtual workspaces. It provides load balancing across multiple datacenters, enables end-users with roaming access regardless of their physical locations. It enables on-boarding of next generation technologies on single platform which integrates with technology work streams and provides services seamlessly. Integrated Operations and Service Management WaaS NxT is equipped with integrated operations and service management for all services seamlessly. WaaS NxT has an in-built automation engine providing self-heal and self-configure features. It provides monitoring, topology and profile management information for comprehensive bottom-up and top-down performance management. This helps pinpoint and avoid service outages, resulting in enhanced productivity and user experience. In-built Cloudburst capability WaaS NxT is equipped with In-built Cloudburst capability for scalabity and disaster recovery. It bursts workload into the cloud as demand increases yet maintaining control on performance and resource utilization. It allows applications to auto-scale and clone into the cloud and load balance across private and public clouds.

6 Case Study OVERVIEW: TechMahindra implemented WaaS NxT platform for a Fortune 100 healthcare company, headquartered in U.S, with a size of globally diversified employees and revenue of USD 35 bn. The company deals in traditional and consumer directed health care insurance plans and related services. PROBLEM STATEMENT: The client required a solution which would help reduce operating costs, cater to the rapid demands of user computing due to a large M&A, implement a stateless workplace (BYOD) and enterprise mobility management for a large section of its workforce. BUSINESS BENEFITS: Centralized management of entire desktop infrastructure Cost reduction of upto 40% over 5 years through reduced support fleet and increased end user productivity. Year-on-year TCO benefits on account of lower upfront capex for infrastructure Multi-tiered security architecture and HIPAA compliant 99.95% service availability and a Recovery Time Objective (RTO) of minutes Enabling the company to seamlessly integrate its recent acquisitions Business continuity through resilient designzero impact during disasters, zero severity 1 ticket during last two years of engagement Robust design architecture with flexibility to integrate/onboard WaaS NxT distinct Services Tech Mahindra has a solid virtual desktop service offering and the right cost structure. WaaS has the potential to drive more recurring activities for the firm -Leading Analyst firm Power Quote Tech Mahindra is one of the early entries into this space as its end-to-end solutions give it the opportunity to capture all the advantages of an early mover -Leading Analyst firm

7 Smart Phone Tablet Thin Client Desktop Smart Phone Messaging & Collaboration Data on the go Workspace as-a-service Backup as-a-service Enterprise Mobility Management

8 ABOUT US Tech Mahindra is a specialist in digital transformation, consulting and business re-engineering solutions. We are a USD 3.7 billion company with 103,200+ professionals across 51countries. We provide services to 674 global customers including Fortune 500 companies. Our innovative platforms and reusable assets connect across a number of technologies to deliver tangible business value to all our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List. We are part of the USD 16.9 billion Mahindra Group that employs more than 200,000 people in over 100 countries. Mahindra operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, financial services and vacation ownership.