Staffing Industry Training like no other.

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1 Staffing Industry Training like no other. Increase employee engagement, staff retention and profitability... in partnership with SumTotal Staffing etrainer offers a one-year subscription that provides your employees access to courses 24/7 via the internet, as they update and develop skills to assimilate into your company. Guided Learning Plans Specific to Job Titles Hundreds of courses are integrated with our On-Demand Learning Management System, covering a broad spectrum of topics. We have created position specific learning plans for various positions. Increased Employee Engagement & Staff Retention Employees will engage in their work quickly, enjoy a higher level of job satisfaction and maintain enthusiasm throughout employment as they receive industry-specific training quickly and as needed for ongoing career development. Increased Profitability Outsource training to us. Our ability to maximize current training tools and trends allows you to enhance your current Instructor Led Training all while spending more time focusing on your core business. Amy Munroe amunroe@staffingetrainer.com Donna Mallard dmallard@staffingetrainer.com

2 Business Skills Preapproved for CEU Business Skills passive hours. Administrative Professionals: Representing Your Boss Administrative Professionals: Maximizing Your Relationship with Your Boss Administrative Professionals: Interacting with Others Administrative Professionals: Putting Your Best Foot Forward Planning an Effective Business Meeting Leading an Effective Business Meeting Standard Business Etiquette Communication Business Etiquette Etiquette at the Business Meeting Effective Relationships with Customers Using and Instant Messaging Effectively Addressing and Redistributing Essential Skills for Professional Telephone Calls Business Writing: Know Your Readers and Your Purpose Business Writing: How to Write Clearly and Concisely Business Grammar: Parts of Speech Business Grammar: Working with Words Interpersonal Communication: Communicating with Confidence Interpersonal Communication: Targeting Your Message Interpersonal Communication: Listening Essentials Workplace Conflict: Strategies for Resolving Conflicts Working with Difficult People: Identifying Difficult People Working with Difficult People: How to Work with Aggressive People Working with Difficult People: How to Work with Negative People Negotiation Essentials: Persuading Getting Results without Authority: Building Relationships and Credibility Listening Essentials: Improving Your Listening Skills Giving Feedback Giving Constructive Criticism Receiving Feedback and Criticism Customer Service Fundamentals: Building Rapport in Customer Relationships Customer Service in the Field Customer Service over the Phone Internal Customer Service Customer Service Confrontation and Conflict Shaping the Direction of Customer Service in Your Organization Principles of Accounting and Finance for Non-financial Professionals Cash Flow Management Essentials for Non-financial Professionals The Essentials of Budgeting for Non financial Professionals Financial Statements for Non-financial Professionals Basic Accounting Principles and Framework The Manufacturing Industry Overview: Version 3 The Automotive Industry Overview: Version 3 Leadership Essentials: Motivating Employees Leadership Essentials: Communicating Vision Leadership Essentials: Building Your Influence as a Leader Leadership Essentials: Leading with Emotional Intelligence Leadership Essentials: Leading Business Execution Leadership Essentials: Leading Innovation Leadership Essentials: Leading Change The Benefits and Challenges of Engaging Employees Maintaining an Engaging Organization Managing for High Performance

3 Business Skills Continued Preapproved for CEU Business Skills passive hours. Taking on a Management Role Becoming a Manager: Responsibilities and Fears Becoming a Manager: Leading and Communicating The Basics of Delegation Delegation: the Personal Approach Managing Delegation Managing Change: Understanding Change Managing Change: Building Positive Support for Change Business Coaching: Getting Ready to Coach Business Coaching: Conducting Coaching Sessions Management Essentials: Directing Others Management Essentials: Delegating Management Essentials: Developing Your Direct Reports Managing Workforce Generations: Introduction to Cross-generational Employees Managing Workforce Generations: Working with a Multi-generational Team Managing Workforce Generations: Working with the 21st-century Generation Mix Advanced Management Skills Simulation Marketing Essentials: Introduction to Marketing Marketing Essentials: Planning and People Marketing Essentials: Product and Price Marketing Essentials: Place Marketing Essentials: Promotion Marketing Essentials: Marketing and Ethics Six Sigma and Lean in the Organization Introduction to Six Sigma Business Skills Five Steps to Perfection: Implementing Lean Introduction to Lean for Service and Manufacturing Organizations Applying Lean in Service and Manufacturing Organizations Working for Your Inner Boss: Personal Accountability Goals and Setting Goals Creating a Positive Attitude Optimizing Your Work/Life Balance: Taking Control of Your Stress Generating Creative and Innovative Ideas: Enhancing Your Creativity Generating Creative and Innovative Ideas: Maximizing Team Creativity Time Management: Analyzing Your Use of Time Time Management: Planning and Prioritizing Your Time Time Management: Avoiding Time Stealers Problem Solving: The Fundamentals Problem Solving: Determining and Building Your Strengths Problem Solving: Digging Deeper Critical Thinking Essentials: What Is Critical Thinking? Critical Thinking Essentials: Applying Critical Thinking Skills Introduction to Sales The Strategic Account Sales Approach Understanding Your Customer Working with Your Customer s Key Players Building Profitable Customer Relationships Being an Effective Team Member Establishing Team Goals and Responsibilities Elements of a Cohesive Team Effective Team Communication Leading Teams: Launching a Successful Team Leading Teams: Establishing Goals, Roles, and Guidelines

4 HR Compliance & Safety *Preapproved for CEU Employment Law passive hours. Aligning Recruitment to Job Requirements *Guarding Against Interviewing Biases What to Consider When Hiring *Recruiting Talent *Essentials of Interviewing and Hiring: Behavioral Interview Techniques *Effective Hiring and Interviewing Simulation Creating a High-Retention Organizational Culture Simulation *Affirmative Action and the EEO (HRCI/PHR aligned) *Employment Management (HRCI/PHR aligned) *Recruiting and Selecting Candidates (HRCI/PHR aligned) Developing Employees (HRCI/PHR aligned) *Employee Sexual Harassment Awareness *Harassment in the Workplace *Supervisor and Manager Sexual Harassment Awareness Multi-State Edition *Workplace Harassment for Supervisors and Managers Code of Conduct Awareness Workplace Ethics *Workplace Diversity Awareness Workplace Violence *Equal Employment Opportunity and Discriminatory Practices in Hiring Privacy and Information Security *FMLA Leave and More: An Overview of Legally Protected Leave Sarbanes-Oxley: What You Need to Know Understanding the Risks of Using Internet Media and Electronic Communications *Interviewing and Hiring Practices *Fair Labor Standards Act (FLSA) Foreign Corrupt Practices Act Antitrust Overview Intellectual Property Overview Back Safety Computer Ergonomics Fire Prevention and Safety First Aid--Basic First Aid--CPR First Aid--Medical Emergencies Hazard Communication (HAZWOPER) Ladder Safety Material Safety Data Sheets Office Ergonomics Office Safety Portable Fire Extinguishers Safe Work Practices Slips, Trips, and Falls Workplace Safety Orientation Workplace Security Awareness Lockout/Tagout for Authorized Persons Emergency and Disaster Preparedness Bloodborne Pathogen Awareness Defensive Driving Fundamentals Hazard Communication: An Employee s Right to Know Ergonomics in the Workplace Forklift Safety Awareness Heat Stress Recognition and Prevention DOT Drug and Alcohol Awareness

5 Desktop Skills SAP Overview Reporting Basics with Crystal Reports XI Managing Data and Distributing Reports with Crystal Reports XI New Features for End Users in Microsoft Office 2007 Microsoft Office Excel, PowerPoint, and Outlook 2007 Microsoft Access 2007 and Microsoft Publisher 2007 Advanced Importing and Exporting with Access 2010 PivotTables and PivotCharts in Access 2010 Retrieving, Validating, and Attaching Data in Access 2010 Database Administration in Access 2007 Importing and Exporting Data and Data Presentation in Access 2007 Advanced Data Management in Access 2007 Advanced Formatting in Excel 2007 Advanced Data Management in Excel 2007 Advanced Customization in Excel 2007 Customizing Outlook 2007 and Using the Journal Configuring Rules, Alerts, and Junk Settings in Outlook 2007 Working with SharePoint, Calendars, and Forms in Outlook 2007 Creating Custom Slide Shows in PowerPoint 2007 Distributing Presentations in PowerPoint 2007 Advanced Customization with MS Project 2007 Project Data Management and Performance with MS Project 2007 Advanced Formatting in Word 2007 Advanced Document Navigation and Document Reviews in Word 2007 Using Tables, Charts, and Graphics in Word 2007 Customizing Visual Elements in Excel 2010 Customizing Workbook Settings, Conditional Formatting, and Number Formats Organizing Data and Objects in Excel 2010 Ensuring Excel 2010 Data and Formulas are Right Automating Excel Tasks using Macros Analyzing Data with What-if Analysis PivotTables and PivotCharts in Excel 2010 PivotTable Filters, Calculations, and PowerPivot Formatting and Configuring Message Options in Outlook 2010 Customizing Outlook 2010 and Managing Accounts Managing with Rules, Automatic Replies, and Alerts in Outlook 2010 Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010 Data Files, Archiving, and Send/Receive Groups in Outlook 2010 Implementing Security with Outlook 2010 Accessing Exchange Remotely and Using Forms in Outlook 2010 Using Advanced Slide Show Tools in PowerPoint 2010 Collaborating and Sharing Presentations in PowerPoint 2010 Using Themes, Backgrounds, Watermarks, and Quick Parts in Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Forms, Fields, and Mail Merge in Managing, Inspecting, and Recovering Documents Creating and Formatting Tables in Manipulating Tables in Embedding Charts and Tables into Getting Started with Access 2010

6 Desktop Skills Continued Creating Basic Tables in Access 2010 Data Manipulation and Simple Relationships in Access 2010 Introduction to Forms in Access 2010 Modifying Basic Forms in Access 2010 Introduction to Queries in Access 2010 Introduction to Reports in Access 2010 Getting Started with Excel 2010 Applying Basic Data Formatting in Excel 2010 Moving and Getting Around in Excel 2010 Moving Data and Modifying Worksheets in Excel 2010 Saving, Sending, and Printing Excel 2010 Workbooks Using Conditional Formatting, Tables, and Sparklines in Excel 2010 Reviewing and Protecting Content in Excel 2010 Using Basic Formulas in Excel 2010 Using Basic Functions with Excel 2010 Inserting Basic Charts in Excel 2010 Adding Visuals, Themes, and Styles to Excel Workbooks Getting Started with Access 2007 Basic Access 2007 Tables Basic Access 2007 Forms Queries and Reports in Access 2007 Getting Started with Excel 2007 Manipulating and Formatting Data and Worksheets in Excel 2007 Reviewing and Printing in Excel 2007 Excel 2007 Formulas and Functions Excel 2007 Charts, Pictures, Themes, and Styles Getting Started with Outlook 2007 Formatting and Managing in Outlook 2007 Using the Calendar in Outlook 2007 Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007 Getting Started with PowerPoint 2007 Adding Graphics to Presentations in PowerPoint 2007 Adding Multimedia and Animations to Presentations in PowerPoint 2007 Creating and Designing a Project with Project 2007 Specifying and Assigning Resources in Project 2007 Tracking and Reporting Progress with Project 2007 Creating Visio 2007 Diagrams Getting Started with Word 2007 Working with Text and Paragraphs in Word 2007 Structuring, Editing, Saving, and Opening Documents in Word 2007 Printing, Help, and Automated Formatting in Word 2007 Working with Documents in Word 2007 Getting Started with Outlook 2010 Managing Conversations and Organizing in Outlook 2010 Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010 Using the Calendar for Appointments, Events, and Meetings in Outlook 2010 Managing Meetings and Customizing the Calendar in Outlook 2010 Outlook 2010 Social Connector and Messaging Working with Contacts in Outlook 2010 Using the Tasks, Notes, and Journal Features in Outlook 2010 Getting Started with PowerPoint 2010 Visually Enhancing PowerPoint 2010 Presentations Adding Images to Presentations in PowerPoint 2010 Using Multimedia and Animations in PowerPoint 2010 Introduction to Project 2010 Initializing a Project with Project 2010

7 Desktop Skills Continued Defining Project Properties in Project 2010 Creating Resources in Project 2010 Managing Resource Assignments with Project 2010 Monitoring Schedule Performance with Project 2010 Getting Started with Formatting and Working with Text in Organizing and Arranging Text in Moving Around in Structuring Documents Reviewing Documents in Saving, Sharing, and Printing in Customizing the Behavior and Appearance of Drawing and Inserting Graphics in, Excel 2010, and the New Office 2010 Interface Outlook 2010 and Collaboration in Office 2010 New Features for PowerPoint, Publisher, and Access in Office 2010 SharePoint 2010 New Features for End Use Microsoft SharePoint 2010: New Features for Power Users Getting Started with SharePoint 2010 Using SharePoint 2010 with Office 2010 Office 2010 New Core Features New Messaging and Collaboration Features in Office 2010 Office 2010 Web Apps and New Features in Publisher and Mobile Advanced Data Manipulation Features in Word 2007 Advanced Document Features in Word 2007 SAP Business Objects: Crystal Reports Managing SharePoint 2010 Sites, Lists, and Libraries Managing SharePoint 2010 Pages and Components SharePoint 2010 Security and Business Intelligence Configuring and Administrating Share Point 2010 Search Configuring Web Applications for Share Point 2010 SharePoint Authentication and Web Application Security Configuration Managing SharePoint 2010 Features and Solutions Creating and Managing Personal Sites and Searches in SharePoint 2007

8 Sales Skills Introduction to Sales Strategic Sales Planning Developing Strong Customer Relationships Developing a Customer-focused Sales Approach Sales and Marketing: Two Sides of the Same Coin? Don t Only Go for the Big Fish Negotiation Skills for Sales Professionals: Preparing to Negotiate Negotiation Skills for Sales Professionals: Value Exchange Negotiation Skills for Sales Professionals: Reaching Agreement Effectively Using Customer-focused Research Meetings Gaining Access to Key Personnel at Your Target Accounts Preparing for Outbound Sales Calls Initiating Outbound Sales Calls Completing Outbound Sales Calls Preparing for Inbound Sales Calls Completing Inbound Sales Calls Inside Sales Skills Simulation The Strategic Account Sales Approach Conducting Effective Sales Research Meetings Working with Your Customer s Key Players Delivering High-Impact Sales Presentations Strategic Account Sales Skills Simulation Strategic Planning Progressing through the Complex Sale Presenting Your Proposition Negotiating to Mutual Benefit From Executive-level Sale to Strategic Partnership Preparing for the Executive-level Sale Simulation Progressing through the Complex Sale Simulation Closing Executive-level Sales Simulation Sales Math 101: Developing a Sales Plan for Success Sales Communications Foundations Sales Communications Essentials Sales Communication Techniques Simulation

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