DynamicsCare End-to-end Dynamics Services

Transcription

1 DynamicsCare End-to-end Dynamics Services A Sonata Software Company

2 Full Portfolio of Services Proven track record with Enterprises, SIs & ISVs Sonata provides end-to-end services on Dynamics AX from Consulting to Support to help enterprises get the best out of Dynamics. Sonata today is preferred choice for fortune 500 companies and for some of the large and complex implementations globally. We specialize in managed engineering factories, scaling implementations & solutions and niche skills such as MPOS, complex integrations and customizations, where our deep value-added engineering capability and experience working in multi-vendor scenarios have been critical enablers of client project success. Dynamics AX Offerings The Sonata team provides a full range of services from consulting till support including Dynamics AX 7 specific services. With deep value-added engineering experience from AX 3.0 to AX 7 and a proven track record of enterprise implementations we focus on delivering maximum value to businesses helping them get the most out of AX. Solutions on AX Consulting Engineering services ASCS - Distribution Brick and Click - Retail Enterprise roadmap Global solution definition Architecture assessment and design Performance audit and management Business case development Global dev factory High performance engineering DevOps for AX Testing and test automation CRM engineering Managed services Digital Transformation on AX Enterprise services Global 24/7 helpdesk Problem management Release management Instance monitoring Business continuity (monitoring, DR, backups, In-place upgrades) Rapid mobile enablement (Mobile platform, apps and extensions) Cloud migration Ecommerce enablement Analytics Enterprise implementation Global template definition Upgrade templates Global roll outs Turnaround services

3 Full Portfolio of Services Consulting Services By leveraging our deep understanding of Microsoft Dynamics AX product architecture and roadmap, you can plan your global AX journey, design for scale and performance, know your investments and justify them. We can help you with: Enterprise roadmap Global solution definition Architecture assessment and design Performance audit and management Business case development Engineering Services By leveraging our deep understanding of Microsoft Dynamics AX product architecture and roadmap, you can plan your global AX journey, design for scale and performance, know your investments and justify them. We can help you with: Enterprise roadmap Global solution definition Architecture assessment and design Performance audit and management Business case development Dynamics Care AX Support Services Insight. Optimization. Results. We ensure a stable and optimized system by delivering end-to-end support services using our mature service delivery model, service improvement best practices, standardized processes, metrics driven execution and governance and flexible engagement options with global coverage. Global 24/7 helpdesk Problem management Release management Instance monitoring Business continuity (monitoring, DR, backups, In-place upgrades) Digital Transformation on AX Build an agile digital enterprise by extending your businesses processes to mobile, migrating to cloud and get actionable insights using analytics. Rapid mobile enablement (Mobile platform, apps and extensions) Cloud migration Ecommerce enablement Analytics Enterprise Services With a proven track record of successful complex implementations, we partner with organizations to make their vision of multi-country AX implementations, upgrades and rollouts a reality. Enterprise implementation Global template definition Upgrade templates Global roll outs Turnaround services

4 TORQ: Proven Methodologies and Tools for Reliable and Predictable Delivery Sonata s proprietary TORQ methodology is designed to ensure fast, first-time-right implementation of complex projects. A blue print-driven approach built on top of the Microsoft SureStep methodology, it incorporates practical insights from our past projects to enhance delivery. Scalable Delivery Methodology AX led business transformational programs Tailored approach for specific scenarios Predictability - quality, time and process Fast benefit realization Microsoft Sure Step Methodology Diagnostic Analysis Design Development & Testing Deployment Operation Solution Envisioning End to End Implementation Solution Delivery Upgrade Solution Support Blueprint driven delivery LCS integration for Speed, Quality & Assurance Sonata Add-On to SureStep Business case development and measurement Re-usable assets Expertise on MS lifecycle tooling platform Microsoft COE/ Expert Council/ Engineering Excellence Technical Excellence in Delivery People Management Competency Future Competency Adoption Blue Printing Drivin Innovation Critical Reviewer Panel Driving Efficiency

5 Transforming Shopping Experiences A leading middle eastern duty-free retailer decided to transform its technology to create a new customer shopping experience. Sonata was chosen to implement a next-gen Omni-Channel solution on a single platform, integrating processes and systems, to facilitate a seamless experience across multiple retail, lounge and in-flight touch points. BENEFITS: Sonata s solution which encompassed 24X7 operations, loyalty program management and secure payment, ensured a superior shopping experience across more than 50 shops and lounges to drive customer satisfaction and revenues. Enabling Professional Services with Technology A leading marketing services company decided to use AX to bring multiple business entities onto a common process platform. Sonata implemented AX 2012 for Service core modules on HR, Finance and Procurement with over 150+ customizations to handle integrations to media, rebate and payroll systems. BENEFITS: The solution will drive significant efficiencies in the operation of a complex services business, with necessary fit-to-industry and client business-specific processes. Integrating AX Retail to Support Growth A leading US apparel and fashion chain chose AX Retail 2012 as the system to power its growth plans. Sonata integrated complex existing systems into an effective final scalable solution, supporting new channels and store formats. BENEFITS: The final implementation integrated new e-commerce features of AX Retail with existing POS and order management systems. This enabled faster growth in new outlets and channels at lower TCO.

6 Dynamics AX Centre of Excellence A focus area for Sonata as a technology is that the AX services are driven by a Centre of Excellence that develops a range of capabilities on platforms, skills, assets and processes to continuously push the envelop on the quality of results offered to customers. For large projects we go further in setting up a dedicated customer-specific Centre of Excellence with identified resources across technology and domain specializations that enable a deeper engagement with the clients strategic needs. Domain knowledge Technology and Solution Expertise Reusability Process Optimization Knowledge Management Innovation and Thought Leadership CoE Charter Capabilities Dynamics AX Dynamics AX Retail Dynamics CRM SQL Windows 8 Windows Phone Surface Azure Kinect Skills 500+ resources on AX 100+ trained resources in SMAC technologies 150+ trained resources in Bl and Analytics Digital Platforms Vertical solutions for Retail: Brick & Click Halosys - mobile enterprise platform Retina - Analytics engine E-Commerce add-on Unified data platform Cloud Engineering / DevOps Processes TORQ: Blueprint driven methodology based on MS SureStep Migration and data integration toolkits Agile development Frameworks: Mobility/ Bl Maturity, Managed Services Migration

7 Deep Dynamics AX Expertise & Capability 10+ Years of Partnership AX 3.0 to AX 7 Enterprise I Sl and ISV Top 1% of MS Dynamics Partners Retail Distribution Expertise Resources & Processes Delivery Track Record Specialized world class platforms based on AX Full range of services with vertical specific solutions Only Global Service Centre for Dynamics for MS globally Deep value-added engineering experience from AX 3.0 to AX 7 Engineered Dynamics AX Retail, SI, Expense, Project modules Omni Channel, SMAC, BI & Analytics, O365, Yammer Scale : One of the largest talent pools with 500+ overall, 80+ US based skilled AX resources Proven Enterprise scale implementations based on Sonata s TORQ - Blueprintdriven methodology Dynamics AX Center of Excellence Re-usable assets and innovations 150+ client projects delivered successfully Some of the largest Dynamic AX clients WW. Clients spanning global Fortune 100 to niche customers Preferred partner for Global SI for Dynamics Featured in Foresters report for Dynamics Best in class TCO

8 Sonata in Dynamics 10+ years of proven Dynamics track record, more than 150 projects delivered Breadth of skilled resources : 500+ consultants across the world Industry specific solutions for Retail and Distribution End-to-end services - Consulting, Engineering, Implementation and Support Digital solutions on Dynamics - AX 7, Cortana, Enterprise Mobility Suite TORQ proven methodologies and tools for reliable & predictable delivery ABOUT SONATA SOFTWARE technology expertise and customer commitment. The company delivers innovative new solutions for Travel, Retail and Consumer Goods industries by integrating technologies such as Omni-Channel Commerce, Mobility, Analytics, Cloud and ERP, to drive enhanced customer 5 an impact on their businesses, with IT. ABOUT I.B.I.S. I.B.I.S., Inc., a Sonata Software Company, is a member of the elite Microsoft Dynamics Strategic Development Partner program, an honor reserved for those Partners who have demonstrated deep industry and functional expertise. I.B.I.S. has that expertise in global supply chain management, and they used that knowledge and experience to create one of the most flexible and advanced supply chain applications available today. In fact, Advanced Supply Chain Software is so well-respected that Microsoft Partners all over the world call on I.B.I.S. to help their clients resolve their most complex supply chain issues. Sydney Singapore Bangalore Hyderabad Qatar London New York Atlanta San Francisco Seattle A Sonata Software Company in f t info@sonata-software.com