Oracle Data Visualization Content Pack for Engagement Cloud User Guide. Customer Service Executive Role

Size: px
Start display at page:

Download "Oracle Data Visualization Content Pack for Engagement Cloud User Guide. Customer Service Executive Role"

Transcription

1 Oracle Data Visualization Content Pack for Engagement Cloud User Guide Customer Service Executive Role

2 Contents 1. Oracle DV Content Packs for Oracle Engagement Cloud Overview Introducing Customer Service Executive Content Pack What s in each Data Visualization content pack? Sample Demo (Excel based Projects) Service Overview Channel and Issue Analysis Closure and Compliance Customer Review Team Performance Pre-requisites prior to configuring the Data Visualization Content Pack Steps to download Data Visualization Content Pack from Oracle Customer Connect How to setup the Data Visualization content pack? How to extend the Data Visualization content packs Troubleshooting P a g e

3 1. Oracle DV Content Packs for Oracle Engagement Cloud Overview Oracle DV Content packs contain pre-built data visualization analytical content that enable business users to perform rapid exploratory analysis of data in a self-service fashion. Some of the main features include Extends OTBI insights with pre-built data visualization sample content Targets specific line-of-business personas Identifies difficult-to-spot business opportunities, innovations and patterns Blends data across business functions, lines of business and applications Quick ad-hoc exploration of OTBI and other data with intuitive business user interface Near real-time access to data from OTBI and other Oracle application sources Mashup data from external and private sources 2. Introducing Customer Service Executive Content Pack The Customer Service Executive Content pack is a Data Visualization starter kit designed for use by a Customer Service VP, for self-service analytics on critical service data. It contains a number of pre-built analysis templates and OTBI reports with rich analytical content that produces data driven insights. Pre-built connectors to Oracle Engagement Cloud and Oracle Sales Cloud are included in the content pack thereby enabling analytics on actual data. Excel Samples are also provided for each analysis helping the user understand the analytical content included in the content pack. The following data sources have been pre-configured or pre-loaded in the content pack in order for the packaged visualizations to render: (a) OTBI Subject Area sourced analyses CRM CRM Service Request Summary Has key dimensions and summarized SLA compliance and interaction metrics for Service Requests Service CRM Service Requests Real Time Core metrics and contextual attributes to analyze service performance such as SR resolution rates, average resolution times and SR aging Service CRM Service Request Milestones Real Time key columns from the subject area are sourced to assess deeper insight into response and resolution compliance (b) Pre-built OTBI report analysis Top Customers by Open Revenue: The top customers by open opportunity revenue which is likely to close by the end of the current quarter (c) External Data Customer CSAT scores by product, available as a spread sheet. Note: Sample Demo completely relies on spreadsheet data (Excel files). This enables you to preview visualizations before connecting to an external source Note This content pack is offered as a sample only. Customers are advised to use the Cloud Customer Connect forum to report feedback and issues. Customers are expected to have valid licenses of Oracle products needed to use this content pack. 3 P a g e

4 Note All visualizations in this content pack i.e. Overview, Channel and Issue Analysis, Closure and Compliance, Customer Review and Team Performance are enabled with Engagement Cloud integration (OTBI subject area access) and there is also an excel based sample for each. The Engagement Cloud integration based projects are located in the root folder ( Customer Service Executive ), whereas all the excel samples are located under Customer Service Executive/Sample Demo. 3. What s in each Data Visualization content pack? This document on how to get up and running with DV Desktop content pack (pdf) Data Visualization Application File (.dva) - contains the application, connectors and data Archived Web Catalog Report. The archived file contains a pre-built OTBI report that serves as data source for DV. 4. Sample Demo (Excel based Projects) The Sample demo folder contains a number of excel based analysis templates which are meant to provide a user to gain a quick understanding of the analysis included in the DV content pack. Inside the Sample Demo folder, we can find five projects that a user can use to jumpstart data visualization and exploration 4.1 Service Overview The Overview project has the following analyses, each available as a canvas 1. Overview: Provides the service executive with a snap shot of the overall health of the service organization. Helps answer key business questions such as the following Are our top customers with open revenue satisfied? Do they have too many open issues? Are too many service requests stalled waiting for resolution? Are we closing SRs fast enough? 4 P a g e

5 How are we doing on SLA compliance? Are there too many SRs with first response and resolution violations? 2. Product: Provides a product centric analysis of open issues and their closure 5 P a g e

6 3. Location and Issue Category 4.2 Channel and Issue Analysis This project relates to analysis around the types (categories) of issues that your customers face and the channels of engagement that they use to have their issues resolved. The visualizations help answer questions like the below: What are the channels of engagement for current open SRs? How do channels perform in resolving issues across service categories? Has the nature of issues raised changed over time? 6 P a g e

7 4.3 Closure and Compliance The Closure and Compliance analysis shows issue closure trends, channels used for issue resolution and the compliance rates across products. Key business questions answered: What are our most popular channels for first time resolution? How do we compare on SR closures across periods? How does SLA compliance compare across products? 7 P a g e

8 4.4 Customer Review This project focuses on the service issues faced by top customers with open revenue. The visualization brings to light issues that are open and whether adequate attention is being paid to resolve these. A detail view shows such information as the name of the agent working on the SR, the product, whether escalated, etc. 4.5 Team Performance This project provides the service executive a comparative picture of team performance on key aspects of service delivery and compliance. KPI s such as average time to close and % of compliance and non-compliant SRs together with average interactions to close, help the executive in assessing the efficiency of operations in addition to resolution rates, compliance goals and timeliness. 8 P a g e

9 Please Note The content pack is offered as a sample only. Customers are advised to use Customer Connect to report feedback and 5. Pre-requisites prior to configuring the Data Visualization Content Pack 1. Install and Setup Oracle Data Visualization Desktop. You can download the software either from Oracle Technology Network (OTN) - for evaluation purposes, or the licensed version from Oracle Software Delivery Cloud. 2. The content pack has been tested against the Oracle DVD Version but it should work with future versions as well. Make sure to review the minimum system requirements prior to installing DVD. 3. Make sure you have a working environment of Oracle Engagement Cloud and Oracle Sales Cloud R13 environment with user credentials enabled for Sales and Service Roles. The content pack has been tested against Oracle Engagement Cloud R13 and OTBI vr Steps to download Data Visualization Content Pack from Oracle Customer Connect 1. Navigate to Oracle Customer Connect Register if logging in for the first time. If you already have an account, click on Sign-in 3. Navigate to Forums -> Customer Experience - > Sales -> Report Sharing Center 4. Find Topic Oracle Data Visualization Content Pack - Customer Service Executive 5. Download the dva file (Customer Service Executive Data Visualization Content Pack.dva), User Guide (Getting started with Data Visualization Content Pack.pdf) and the.catalog file 9 P a g e

10 7. How to setup the Data Visualization content pack? The following steps may be required to performed by an Oracle BI admin 1. Importing the Data Visualization Application (dva) file Download the desired content pack zipped file. Extract the contents of the zipped files into a folder on your local drive, if you have not already done so. Ensure that the extracted files contain a.dva file. This is the data visualization file that we will import into Oracle Data Visualization Desktop Start Data Visualization Desktop. Go to Start -> Programs -> Oracle Data Visualization Desktop Once Data Visualization Desktop is open, import the dva file that you extracted from the zipped file You will be required to provide a password at the time of import. The password for these dva files is welcome, all lower case. Step 1: Navigate to CRM Folder 2. Unarchive Web Catalog into the Cloud OTBI instance (for customer deployments only) Unarchive the web catalog (.catalog file) into the OTBI instance at the predefined folder location: /Shared Folders/Custom/Customer Relationship Management. Create the sub folder Customer Relationship Management under the Custom folder, if it does not exist. 10 P a g e

11 Step 2: Click on Unarchive Step 3: Click on Browse and Select the.catalog file After the unarchive, you should see a report called Top Customers by Open Revenue under the above mentioned folder. Note that this report has been created from a Sales subject area, Sales CRM Pipeline. Note: Make sure that the logged in user (Customer Service Executive role, in this case) needs to have access to the subject areas and the underlying data 11 P a g e

12 3. Update Source Connections After importing the Data Visualization Application (.dva file), you will need to first update the connections to the OTBI cloud instance prior to opening the individual projects. Within the Oracle Data Visualization Desktop application, navigate to Data Sources and click on Connections Select the desired connection, based on the persona of the application file (For example, a Customer Service Executive persona will be mapped to Oracle Engagement Cloud - Service Executive). Click on Edit This will provide the configuration window to update the analytics URL, user name and password associated with the Engagement Cloud OTBI environment. Enter the details and click on Save to connect to OTBI & test the connection. 12 P a g e

13 Next, select the data sources associated with that connection and reload the data. Once the reload is successful you are now ready to use the sample content pack with the OTBI connections restored If the connections were successful, the canvas for these DV projects will light up with data, as shown below 13 P a g e

14 8. How to extend the Data Visualization content packs 8.1 New external data sources: You can extend the DV content pack to practically add any data source that it supports, including non-oracle data such as other applications, databases, excel files, etc. To see all the available options, choose Data Sources from the menu and click on Create -> Connection. 8.2 New Oracle SaaS applications based data sources: can be easily added and made available to create visualizations within minutes. In order to do this, click Create -> Data Sources and choose the Oracle Applications connection to use. This will bring up 3 options with Select Columns as the default Select Columns (Direct Source from OTBI Subject Area): You can add new OTBI subject areas as data sources. Once you do this, all the available subject areas show up and choose the subject area of choice. Refer to the Data Visualization Desktop documentation for detailed steps Select an Analysis (pre-built OTBI Report as source): OTBI reports available out of box or custom reports built by you can be added as a data source. Navigate to the report available in the BI Catalog and choose the same in order to use the report analysis as your data source. Note that the report analysis should not be hidden in order for it to show up. 14 P a g e

15 8.2.3 Enter Logical SQL: Use this option to direct enter (or paste) logical SQL into the area provided for the purpose Modifications to data sources is a distinct possibility. New columns may be need to be sourced from subject areas, or new columns could be added to base reports in the BI Catalog. These changes can be incorporated into the Data Visualization Desktop. The new columns added are hidden by default and need to be unhidden. As a next step update the Data Sources in DV Desktop and reload the data, if it s an existing data source in DV Desktop. This will reload the data as well as the data model to bring in any new columns that were added to the OTBI subject area/report. After the reload completes, click on the Inspect action to see the new columns that were added. 15 P a g e

16 (Note: you can only add columns to a data set; you can never delete existing columns) In the Inspect window, you will notice the new columns are added to the bottom of the column list, with a Hidden attribute checked. Click on the check mark against each hidden column to make them visible to the projects. Click on OK after all the changes. When prompted with a confirmation to update the data source, click Yes. 16 P a g e

17 8. Troubleshooting 8.1 Unable to Connect to Oracle Engagement Cloud: If you get an error message saying Failed to Save the connection. Invalid connect string / URL to external source please review the connection settings and also your proxy setting on your browser. 8.2 You may also access the Data Visualization Desktop documentation by clicking on? at the top right corner and selecting Help from the drop down. This will navigate you to the Oracle Help Center. 17 P a g e

18 Oracle Corporation, World Headquarters Worldwide Inquiries 500 Oracle Parkway Phone: Redwood Shores, CA 94065, USA Fax: C O N N E C T W I T H U S blogs.oracle.com/oracle facebook.com/oracle twitter.com/oracle oracle.com Copyright 2018, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission. Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group P a g e

Table of Contents. Oracle Data Visualization Sales VP DV Content Pack User Guide. 1. Oracle DV Content Packs for Oracle Sales Cloud Overview...

Table of Contents. Oracle Data Visualization Sales VP DV Content Pack User Guide. 1. Oracle DV Content Packs for Oracle Sales Cloud Overview... Table of Contents 1. Oracle DV Content Packs for Oracle Sales Cloud Overview... 2 2. Introducing Sales VP Content Pack... 2 3. What s in each Data Visualization content pack?... 3 4. Sample Demo (Excel

More information

Oracle Inventory Management Inventory Management Integration with Projects

Oracle Inventory Management Inventory Management Integration with Projects Oracle Inventory Management Inventory Management Integration with Projects An Oracle White Paper ORACLE WHITE PAPER UPDATED FEBRUARY 2018 Table of Contents Project Transaction Overview 2 Setup Project

More information

Oracle Inventory Management Inventory Management Integration with Projects

Oracle Inventory Management Inventory Management Integration with Projects Oracle Inventory Management Inventory Management Integration with Projects An Oracle White Paper ORACLE WHITE PAPER UPDATED SEPTEMBER 2017 Table of Contents Project Transaction Overview 2 Setup Project

More information

Running Oracle Supply Chain Collaboration Cloud with Standalone Planning Solutions

Running Oracle Supply Chain Collaboration Cloud with Standalone Planning Solutions Running Oracle Supply Chain Collaboration Cloud with Standalone Planning Solutions O R A C L E W H I T E P A P E R A P R I L 2 0 1 8 Disclaimer The following is intended to outline our general product

More information

Using Oracle E-Business Suite Business Events for Integrations in Integration Cloud Service

Using Oracle E-Business Suite Business Events for Integrations in Integration Cloud Service Using Oracle E-Business Suite Business Events for Integrations in Integration Cloud Service Tutorial: Order to Manual Invoice O R A C L E T U T O R I A L J U N E 2 0 1 6 Disclaimer The following is intended

More information

Oracle Business Intelligence Cloud Service Boot Camp. Release 1.0

Oracle Business Intelligence Cloud Service Boot Camp. Release 1.0 Oracle Business Intelligence Cloud Service Boot Camp Release 1.0 Oracle Business Intelligence Cloud Service Boot Camp is a 3-day hands-on workshop that focuses on key features of Oracle BI Cloud Service

More information

Oracle BigMachines CPQ Cloud Service Products Document Engine Feature

Oracle BigMachines CPQ Cloud Service Products Document Engine Feature Oracle BigMachines CPQ Cloud Service Products Document Engine Feature With the Document Engine feature of Oracle BigMachines Configure, Price, and Quote (CPQ) Cloud Service products, your organization

More information

Oracle SCM Cloud Support for Contract Manufacturing

Oracle SCM Cloud Support for Contract Manufacturing ----------------------------------- FUSION APPLICATIONS Supply Chain Management Oracle SCM Cloud Support for Contract Manufacturing An Overview O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 8 Disclaimer

More information

Implementing Supplier Audit History

Implementing Supplier Audit History An Oracle White Paper July 2013 Implementing Supplier Audit History Oracle Fusion Suppliers 11.1.7.0.0 Disclaimer The following is intended to outline our general product direction. It is intended for

More information

Oracle Maintenance Cloud

Oracle Maintenance Cloud Oracle Maintenance Cloud Oracle Maintenance Cloud enables effective and efficient maintenance operations. With shrinking margins and declining capital spending, companies need to operate their assets with

More information

Readiness and Extensions for Oracle Platinum Services

Readiness and Extensions for Oracle Platinum Services Readiness and Extensions for represents a new model in IT support that provides remote fault monitoring with faster response times and patch deployment services to qualified Oracle Premier Support customers

More information

Asset Register Report

Asset Register Report Asset Register Report ERP CLOUD Oracle Financials for EMEA Table of Contents 1. Purpose of the document 2 2. Assumptions and Prerequisites 2 3. Feature Specific Setup 3 Implementation 3 Create Asset Book

More information

ORACLE CRM ON DEMAND RELEASE 37

ORACLE CRM ON DEMAND RELEASE 37 ORACLE CRM ON DEMAND RELEASE 37 Get smarter, more productive and gain the best value with Oracle CRM On Demand Release 37. Now, with Release 37, organizations of all types and sizes benefit from actionable

More information

How Oracle Global Order Promising Cloud Sources Supply for Your Orders O R A C L E W H I T E P A P E R F E B R U A R Y

How Oracle Global Order Promising Cloud Sources Supply for Your Orders O R A C L E W H I T E P A P E R F E B R U A R Y How Oracle Global Order Promising Cloud Sources Supply for Your Orders O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 8 Introduction Oracle Global Order Promising Cloud checks supply availability

More information

An Oracle White Paper June Oracle Fusion Applications Creation of a View Only Role in Procurement

An Oracle White Paper June Oracle Fusion Applications Creation of a View Only Role in Procurement An Oracle White Paper June 2012 Oracle Fusion Applications Creation of a View Only Role in Procurement Disclaimer The following is intended to outline our general product direction. It is intended for

More information

Oracle Hospitality elearning for OPERA Cloud Edition

Oracle Hospitality elearning for OPERA Cloud Edition Oracle Hospitality elearning for OPERA Cloud - 2017 Edition Curriculum and s L A S T U P D A T E D O N 1 1 S E P T E M B E R 2 0 1 7 Disclaimer The following is intended to outline our general product

More information

The New Digital Reality for Manufacturing

The New Digital Reality for Manufacturing The New Digital Reality for Manufacturing Digital disruption is changing the course of the manufacturing industry. From transportation, sales, distribution, suppliers and manufacturing, a company needs

More information

PeopleSoft on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017

PeopleSoft on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017 PeopleSoft on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017 Oracle Ravello Cloud Service Oracle Ravello is an overlay cloud that enables enterprises to run their VMware and KVM applications,

More information

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015

Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Oracle Service Cloud and Oracle WebRTC Session Controller ORACLE WHITE PAPER FEBRUARY 2015 Disclaimer The following is intended to outline our general product direction. It is intended for information

More information

Agile PLM on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017

Agile PLM on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017 Agile PLM on Oracle Ravello Cloud Service ORACLE WHITE PAPER AUGUST 2017 Oracle Ravello Cloud Service Oracle Ravello is an overlay cloud that enables enterprises to run their VMware and KVM applications,

More information

ORACLE SALES ANALYTICS

ORACLE SALES ANALYTICS Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

Oracle Management Cloud. The Next Generation of Systems Management

Oracle Management Cloud. The Next Generation of Systems Management Oracle Management Cloud The Next Generation of Systems Management Oracle Management Cloud represents a new generation of systems management designed for today s IT organizations. Delivering on Oracle s

More information

Oracle Procurement Cloud

Oracle Procurement Cloud Oracle Procurement Cloud What's New in Release 8 21 February 2014 TABLE OF CONTENTS OVERVIEW... 3 RELEASE FEATURE SUMMARY... 4 ORACLE FUSION SELF SERVICE PROCUREMENT... 5 ORACLE FUSION PURCHASING... 7

More information

Oracle Fusion Financial Reporting Compliance Cloud. What s New in Release 10

Oracle Fusion Financial Reporting Compliance Cloud. What s New in Release 10 Oracle Fusion Financial Reporting Compliance Cloud What s New in Release 10 July 2015 TABLE OF CONTENTS OVERVIEW... 3 GIve Us Feedback... 3 RELEASE FEATURE SUMMARY... 3 ORACLE FUSION FINANCIAL REPORTING

More information

Oracle Process Cloud Service

Oracle Process Cloud Service Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

Oracle CPQ Cloud Solutions for enterprises and Fast Growing Companies

Oracle CPQ Cloud Solutions for enterprises and Fast Growing Companies Oracle CPQ Cloud Solutions for enterprises and Fast Growing Companies Oracle CPQ Cloud enables both enterprise and midsize companies to streamline the entire opportunity-to-quote-to-order process, including

More information

Curriculum and Course Descriptions Oracle Hospitality elearning for OPERA

Curriculum and Course Descriptions Oracle Hospitality elearning for OPERA Curriculum and s Oracle Hospitality elearning for OPERA LAST UPDATED ON / DECEMBER 18, 2018 DISCLAIMER The following is intended to outline our general product direction. It is intended for information

More information

Oracle Account Reconciliation Cloud. What s New in the June Update (17.06)

Oracle Account Reconciliation Cloud. What s New in the June Update (17.06) Oracle Account Reconciliation Cloud What s New in the June Update (17.06) June 2017 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE ACCOUNT RECONCILIATION CLOUD, JUNE UPDATE... 4 ANNOUNCEMENTS... 4 Monthly

More information

An Oracle White Paper September Understanding how to use the Demand Fulfillment page in Supply Planning Cloud

An Oracle White Paper September Understanding how to use the Demand Fulfillment page in Supply Planning Cloud An Oracle White Paper September 2018 Understanding how to use the Demand Fulfillment page in Supply Planning Cloud Contents Scope... 3 Introduction to Demand Fulfillment... 3 Demand Fulfillment Output...

More information

Advanced Analytics. The Power of Prediction O R A C L E W H I T E P A P E R J A N U A R Y

Advanced Analytics. The Power of Prediction O R A C L E W H I T E P A P E R J A N U A R Y Advanced Analytics The Power of Prediction O R A C L E W H I T E P A P E R J A N U A R Y 2 0 1 7 Table of Contents Executive Overview 2 Not Either/Or And 2 1. Advanced Analytics and Predictive Capabilities:

More information

SCM Cloud B2B Messaging Strategy

SCM Cloud B2B Messaging Strategy SCM Cloud B2B Messaging Strategy Executive Overview O R A C L E W H I T E P A P E R F E B R U A R Y 2 0 1 7 SCM CLOUD B2B MESSAGING STRATEGY Introduction All modern supply chains deal with some form of

More information

Oracle Hyperion Capital Asset Planning

Oracle Hyperion Capital Asset Planning Oracle Hyperion Capital Asset Planning Oracle Hyperion Capital Asset Planning is a specialized planning module that automates the planning of capital assets and capital asset-related expenses, such as

More information

Oracle Profitability and Cost Management Cloud. September 2017 Update (17.09) What s New

Oracle Profitability and Cost Management Cloud. September 2017 Update (17.09) What s New Oracle Profitability and Cost Management Cloud September 2017 Update (17.09) What s New TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE PROFITABILITY AND COST MANAGEMENT CLOUD, SEPTEMBER UPDATE... 4 ANNOUNCEMENTS

More information

Oracle Discrete Cost Management Information Discovery

Oracle Discrete Cost Management Information Discovery Oracle Discrete Cost Management Information Discovery Oracle Cost Management Information Discovery is a new revolutionary information discovery application from the Oracle E-Business Suite that allows

More information

TABLE OF CONTENTS DOCUMENT HISTORY 3

TABLE OF CONTENTS DOCUMENT HISTORY 3 TABLE OF CONTENTS DOCUMENT HISTORY 3 UPDATE 17D 3 Revision History 3 Overview 3 Accounting Hub 4 Streamlined Navigation to Configure Accounting Rules 4 UPDATE 17C 4 Revision History 4 Overview 4 Accounting

More information

Oracle Planning and Budgeting Cloud Service

Oracle Planning and Budgeting Cloud Service Oracle Planning and Budgeting Oracle Planning and Budgeting has enabled over a thousand organizations of various sizes to quickly adopt world-class planning and budgeting applications with no CAPEX infrastructure

More information

Oracle Taleo Cloud for Midsize (Taleo Business Edition) Moving from the Legacy Employee Website to the Talent Center

Oracle Taleo Cloud for Midsize (Taleo Business Edition) Moving from the Legacy Employee Website to the Talent Center Oracle Taleo Cloud for Midsize (Taleo Business Edition) Moving from the Legacy Employee Website to the Talent Center TABLE OF CONTENTS TABLE OF CONTENTS... 2 REVISION HISTORY... 3 TALENT CENTER... 4 Help

More information

Oracle Linux Management with Oracle Enterprise Manager 13c Cloud Control O R A C L E W H I T E P A P E R M A R C H

Oracle Linux Management with Oracle Enterprise Manager 13c Cloud Control O R A C L E W H I T E P A P E R M A R C H Oracle Linux Management with Oracle Enterprise Manager 13c Cloud Control O R A C L E W H I T E P A P E R M A R C H 2 0 1 7 Introduction 2 Oracle Enterprise Manager 13c overview 2 Managing Oracle Linux

More information

ORACLE COMMUNICATIONS BILLING ANALYTICS

ORACLE COMMUNICATIONS BILLING ANALYTICS ORACLE COMMUNICATIONS BILLING ANALYTICS CSPs worldwide are facing new challenges from all sides. New telecommunications companies are wooing customers away with attractive bundles as traditional competitors

More information

January Oracle Real Time Decisions Statement of Direction

January Oracle Real Time Decisions Statement of Direction January 2016 Oracle Real Time Decisions Statement of Direction Oracle Statement of Direction Oracle Business Intelligence Discoverer Disclaimer This document in any form, software or printed matter, contains

More information

Integration Concepts for JD Edwards EnterpriseOne Human Resources and Oracle Taleo Business Edition Recruiting Cloud Service

Integration Concepts for JD Edwards EnterpriseOne Human Resources and Oracle Taleo Business Edition Recruiting Cloud Service Integration Concepts for JD Edwards EnterpriseOne Human Resources and Oracle Taleo Business Edition Recruiting Cloud Service O R A C L E W H I T E P A P E R O C T O B E R 2014 Disclaimer The following

More information

TABLE OF CONTENTS DOCUMENT HISTORY

TABLE OF CONTENTS DOCUMENT HISTORY TABLE OF CONTENTS DOCUMENT HISTORY 3 UPDATE 18A 3 Revision History 3 Overview 3 Optional Uptake of New Features (Opt In) 4 Update Tasks 4 Release Feature Summary 5 Purchasing 6 Capture One-Time Delivery

More information

Oracle CPQ Cloud and Salesforce.com Integration

Oracle CPQ Cloud and Salesforce.com Integration Oracle CPQ Cloud and Salesforce.com Integration Oracle CPQ Cloud provides on-demand configuration, pricing, and quoting capabilities that can easily integrate with Salesforce s customer relationship management

More information

Management Pack Plus for Identity Management

Management Pack Plus for Identity Management O R A C L E D A T A S H E ET Management Pack Plus for Identity Management Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line, and provides the industry s first complete

More information

What is CPQ? Sell More. Sell Faster. Sell Anywhere.

What is CPQ? Sell More. Sell Faster. Sell Anywhere. What is CPQ? Sell More. Sell Faster. Sell Anywhere. Configure, Price and Quote. Find the best product for the customer, price it, and provide an accurate, professionallooking quote. Sounds simple, right?

More information

Oracle Enterprise Manager 13c Cloud Control

Oracle Enterprise Manager 13c Cloud Control Oracle Enterprise Manager 13c Cloud Control Oracle SOA Management Pack Enterprise Edition MANAGEMENT FOR ORACLE SOA SUITE AND ORACLE SERVICE BUS APPLICATIONS Oracle Enterprise Manager is Oracle s integrated

More information

Oracle CPQ Cloud for Channel Sales Streamline the Sales Process for Channel Partners

Oracle CPQ Cloud for Channel Sales Streamline the Sales Process for Channel Partners Oracle CPQ Cloud for Channel Sales Streamline the Sales Process for Channel Partners Oracle Configure, Price, and Quote (CPQ) Cloud helps companies standardize the sales process for resellers and distributors.

More information

Oracle Utilities Analytics for Customer Care and Billing

Oracle Utilities Analytics for Customer Care and Billing Oracle Utilities Analytics for Customer Care and Billing With exponential growth in volumes and sources of data, utilities have an ever-expanding opportunity to derive value from that data to support datadriven

More information

Oracle Service Cloud. New Feature Summary

Oracle Service Cloud. New Feature Summary Oracle Service Cloud New Feature Summary May 2017 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE SERVICE CLOUD MAY RELEASE OVERVIEW... 4 WEB CUSTOMER SERVICE... 4 Community Self-Service Enhancements...

More information

ORACLE CRM ON DEMAND LIFE SCIENCES EDITION

ORACLE CRM ON DEMAND LIFE SCIENCES EDITION ORACLE CRM ON DEMAND LIFE SCIENCES EDITION The changing nature of the Life Sciences Industry continues to challenge Life Science sales representatives to become more efficient, more knowledgeable and approach

More information

Curriculum and Course Descriptions Oracle Hospitality elearning for OPERA

Curriculum and Course Descriptions Oracle Hospitality elearning for OPERA Curriculum and s Oracle Hospitality elearning for OPERA LAST UPDATED ON / DECEMBER 18, 2018 DISCLAIMER The following is intended to outline our general product direction. It is intended for information

More information

Oracle Product Hub Cloud

Oracle Product Hub Cloud Oracle Product Hub Pre-Release Draft Subject to Change. Subject to Safe Harbor statement in Footnotes Oracle Product Hub is an enterprise-class product information management system, delivered via for

More information

Oracle Revenue Management Cloud

Oracle Revenue Management Cloud Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

SYSTEM MONITORING PLUG-IN SYBASE ADAPTIVE SERVER ENTERPRISE

SYSTEM MONITORING PLUG-IN SYBASE ADAPTIVE SERVER ENTERPRISE SYSTEM MONITORING PLUG-IN SYBASE ADAPTIVE SERVER ENTERPRISE Oracle Enterprise Manager is Oracle s integrated enterprise IT management product line, providing the industry s first complete cloud lifecycle

More information

Oracle Utilities Customer Care and Billing 2.5 Benchmark Report

Oracle Utilities Customer Care and Billing 2.5 Benchmark Report Oracle Utilities Customer Care and Billing 2.5 Benchmark Report Demonstrates Superior Performance and Scalability O R A C L E W H I T E P A P E R A P R I L 2016 Introduction Oracle Utilities Customer Care

More information

ORACLE CRM ON DEMAND DISCONNECTED MOBILE SALES FOR LIFE SCIENCES

ORACLE CRM ON DEMAND DISCONNECTED MOBILE SALES FOR LIFE SCIENCES ORACLE CRM ON DEMAND DISCONNECTED MOBILE SALES FOR LIFE SCIENCES Oracle CRM On Demand Disconnected Mobile Sales for Life Sciences provides a flexible CRM solution for the ipad platform. It provides world-class

More information

Oracle Taleo Cloud for Midsize (TBE)

Oracle Taleo Cloud for Midsize (TBE) Oracle Taleo Cloud for Midsize (TBE) Release 16B1 Release Content Document June 2016 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE TALEO CLOUD FOR MIDSIZE (TALEO BUSINESS EDITION)... 4 ONBOARD ENHANCEMENTS...

More information

Oracle Cloud Applications Common Technologies and User Experience

Oracle Cloud Applications Common Technologies and User Experience Oracle Cloud Applications Common Technologies and User Experience Release 11 Release Content Document December 2015 Revised: July 2016 TABLE OF CONTENTS REVISION HISTORY... 3 COMMON TECHNOLOGIES... 4 USER

More information

JD Edwards EnterpriseOne Mobile Applications

JD Edwards EnterpriseOne Mobile Applications JD Edwards EnterpriseOne Mobile Applications Mobile computing is fast becoming the business norm. Professionals need the flexibility to rapidly execute time-critical tasks from any location. To keep pace

More information

Oracle Account Reconciliation Cloud

Oracle Account Reconciliation Cloud Oracle Account Reconciliation Cloud October Update (16.10) New Feature Summary September 2016 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE ACCOUNT RECONCILIATION CLOUD, OCTOBER UPDATE... 4 New Features...

More information

PeopleSoft Mobile Inventory Management for Healthcare

PeopleSoft Mobile Inventory Management for Healthcare PeopleSoft Mobile Inventory Management for Healthcare Oracle s PeopleSoft Mobile Inventory Management applications enable automated mobile user operations. Users perform tasks using handheld devices, PDAs,

More information

Oracle Supply Chain Management Cloud: Ideation to Commercialization

Oracle Supply Chain Management Cloud: Ideation to Commercialization Oracle Supply Chain Management Cloud: Ideation to Commercialization (includes Innovation Management, Product Development, and Product Hub) Release 11 Release Content Document December 2015 TABLE OF CONTENTS

More information

Oracle Account Reconciliation Cloud

Oracle Account Reconciliation Cloud Oracle Account Reconciliation Cloud September Update (16.09) Release Content Document August 2016 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE ACCOUNT RECONCILIATION CLOUD, SEPTEMBER UPDATE... 4 New

More information

TABLE OF CONTENTS DOCUMENT HISTORY 4

TABLE OF CONTENTS DOCUMENT HISTORY 4 TABLE OF CONTENTS DOCUMENT HISTORY 4 UPDATE 18B 4 Revision History 4 Overview 4 Project Foundation 5 Leverage New Project Contextual Action 5 Quickly Access Another Project from Anywhere in Project Financial

More information

Product Release Notes

Product Release Notes Product Release Notes Release 34 February 2017 VERSION 20170224 Table of Contents Document Versioning 2 Overview 3 Known Issues 3 Usability 3 Provide Options to Change Default Search Criteria for Lookup

More information

Oracle Financials Accounting Hub

Oracle Financials Accounting Hub Oracle Financials Accounting Hub Oracle Financials Accounting Hub (FAH) efficiently creates detailed, auditable, reconcilable accounting for external or legacy source systems. FAH includes an accounting

More information

ORACLE TASK MANAGEMENT CLOUD

ORACLE TASK MANAGEMENT CLOUD ORACLE TASK MANAGEMENT CLOUD Oracle Task Management Cloud lets organizations manage all work and related interactions in a consolidated place. Team members, challenged by the quantity of tasks they own,

More information

Seven Steps to Building a High- Impact Learning Culture. Employees increasingly value a workplace that nurtures learning

Seven Steps to Building a High- Impact Learning Culture. Employees increasingly value a workplace that nurtures learning Seven Steps to Building a High- Impact Learning Culture Employees increasingly value a workplace that nurtures learning Employees increasingly value a workplace that nurtures learning. But what, exactly,

More information

Manufacturing in a Box ERP Solution Pack. Supply Chain Management, Consulting UKIE

Manufacturing in a Box ERP Solution Pack. Supply Chain Management, Consulting UKIE Manufacturing in a Box ERP Solution Pack Supply Chain Management, Consulting UKIE The Oracle Manufacturing in a Box ERP Solution Pack allows your organization to rapidly deploy modern best practice Cloud

More information

See What's Coming in Oracle Service Cloud. Release Content Document

See What's Coming in Oracle Service Cloud. Release Content Document See What's Coming in Oracle Service Cloud Release Content Document November 2015 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE SERVICE CLOUD NOVEMBER RELEASE OVERVIEW... 4 WEB CUSTOMER SERVICE... 5 Oracle

More information

Oracle Service Cloud. New Feature Summary

Oracle Service Cloud. New Feature Summary Oracle Service Cloud New Feature Summary February 2017 TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE SERVICE CLOUD FEBRUARY RELEASE OVERVIEW... 4 WEB CUSTOMER SERVICE... 4 Widget Inspector... 4 Community

More information

Delivering Effortless Knowledge Everywhere

Delivering Effortless Knowledge Everywhere Delivering Effortless Knowledge Everywhere 1 In today s digital economy, customers want effortless engagements, and will increasingly leverage self service options as a first point of contact with an organization.

More information

Oracle Utilities Customer Care and Billing Release Utility Reference Model Apply Miscellaneous Charges

Oracle Utilities Customer Care and Billing Release Utility Reference Model Apply Miscellaneous Charges Oracle Utilities Customer Care and Billing Release 2.3.1 Utility Reference Model 4.2.1.7 Apply Miscellaneous Charges July 2012 Oracle Utilities Customer Care and Billing Utility Reference Model 4.2.2,

More information

Oracle Fusion Applications

Oracle Fusion Applications Oracle Fusion Applications Reporting and Analytics Handbook Release 11.1.6 E41684-01 August 2013 Explains how to use Oracle Fusion Applications to perform current state analysis of business applications.

More information

One View Report Samples Capital Asset Management

One View Report Samples Capital Asset Management One View Report Samples Capital Asset Management Introduction... 1 Application: One View Equipment Status Inquiry Equipment P13400... 2 Report: Equipment Status Analysis by Manufacturer... 2 Report: Equipment

More information

Integration Options for Strategic Procurement Cloud

Integration Options for Strategic Procurement Cloud Integration Options for Strategic Procurement Cloud Sourcing, Procurement Contracts and Supplier Qualification Management Release 13 O R A C L E W H I T E P A P E R 2 0 1 8 Disclaimer The following is

More information

Siebel Service. Building Strategic Service Management. Deliver a Superior Customer Experience with Cross Channel Customer Service

Siebel Service. Building Strategic Service Management. Deliver a Superior Customer Experience with Cross Channel Customer Service Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

Oracle Revenue Management Cloud

Oracle Revenue Management Cloud Oracle Revenue Management Cloud Oracle Revenue Management Cloud is a centralized, automated revenue management product that enables you to address revenue as defined in the ASC 606 and IFRS 15 accounting

More information

Figure 1: Travel Approval structured (BPMN standards based) process modeling

Figure 1: Travel Approval structured (BPMN standards based) process modeling Disclaimer: This document is for informational purposes. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development,

More information

Oracle Crystal Ball and Minitab O R A C L E W H I T E P A P E R N O V E M B E R

Oracle Crystal Ball and Minitab O R A C L E W H I T E P A P E R N O V E M B E R Oracle Crystal Ball and Minitab O R A C L E W H I T E P A P E R N O V E M B E R 2 0 1 7 Table of Contents Executive Overview 1 Today s Business Climate 1 Why Statistical Analysis and Simulation Analysis

More information

Siebel Enterprise Marketing Suite

Siebel Enterprise Marketing Suite Siebel Enterprise Marketing Suite Oracle s Siebel Enterprise Marketing Suite is the industry s most complete enterprise marketing management platform for both business and consumer marketers. It offers

More information

October PeopleSoft Enterprise Campus Solutions 9.0. Additional Features October 2011 Pre-Release Notes

October PeopleSoft Enterprise Campus Solutions 9.0. Additional Features October 2011 Pre-Release Notes October 2011 PeopleSoft Enterprise Campus Solutions 9.0 Additional Features October 2011 Pre-Release Notes Disclaimer This document in any form, software or printed matter, contains proprietary information

More information

An Oracle White Paper June Running Oracle E-Business Suite on Oracle SuperCluster T5-8

An Oracle White Paper June Running Oracle E-Business Suite on Oracle SuperCluster T5-8 An Oracle White Paper June 2013 Running Oracle E-Business Suite on Oracle SuperCluster T5-8 Fully Integrated, Complete Hardware and Software Solution Oracle SuperCluster T5-8 provides a highly available,

More information

Maximizing Profitability with Cloud Collaboration for your Business

Maximizing Profitability with Cloud Collaboration for your Business Maximizing Profitability with Cloud Collaboration for your Business Oracle Communications Unified Communications Suite O R A C L E W H I T E P A P E R J A N U A R Y 2 0 1 7 Executive Overview The fabric

More information

Oracle Discrete Manufacturing Information Discovery

Oracle Discrete Manufacturing Information Discovery Oracle Discrete Manufacturing Information Discovery Oracle Discrete Manufacturing Information Discovery is a new revolutionary application from the Oracle E-Business Suite Information Discovery solution

More information

Oracle Order Management Cloud

Oracle Order Management Cloud Oracle Order Management Cloud Oracle Order Management Cloud is designed to improve order capture and fulfillment execution across the quote to cash process by providing a central order hub for multi-channel

More information

Oracle Manufacturing Cloud

Oracle Manufacturing Cloud Oracle Manufacturing Cloud Pre-Release Draft Subject to Change. Subject to Safe Harbor statement in Footnotes The Oracle Manufacturing Cloud solution helps firms compete in today s global market by providing

More information

JD Edwards UPK Pre-built Content for EnterpriseOne 9.2

JD Edwards UPK Pre-built Content for EnterpriseOne 9.2 JD Edwards UPK Pre-built Content for EnterpriseOne 9.2 Oracle s User Productivity Kit (UPK) is a collaborative content development platform that drives end-user and project team productivity throughout

More information

One View Report Samples Manufacturing Management

One View Report Samples Manufacturing Management One View Report Samples Manufacturing Management Introduction... 1 Application: One View Manufacturing Costing Inquiry P48270... 2 Report: Calculated Actual Variance... 2 Report: Calculated Engineering

More information

Oracle Knowledge Solutions for High Technology. Answers that Reduce Costs and Improve Service

Oracle Knowledge Solutions for High Technology. Answers that Reduce Costs and Improve Service Oracle Knowledge Solutions for High Technology Answers that Reduce Costs and Improve Service In an industry in which product portfolios and customer environments grow more complex every day, delivering

More information

Overview. Oracle Retail Reference Library Release Notes Release June 2015

Overview. Oracle Retail Reference Library Release Notes Release June 2015 Oracle Retail Reference Library Release Notes Release 14.1.1 June 2015 Note: The following is intended to outline our general product direction. It is intended for information purposes only, and may not

More information

ORACLE PROJECT MANAGEMENT CLOUD

ORACLE PROJECT MANAGEMENT CLOUD ORACLE PROJECT MANAGEMENT CLOUD Oracle Project Management Cloud extends planning and scheduling to the occasional project manager; to those who manage projects infrequently and not as their primary role.

More information

Key features of Oracle Hospitality OPERA Sales and Catering Premium Cloud Service

Key features of Oracle Hospitality OPERA Sales and Catering Premium Cloud Service OR A C L E D A T A S H E E T Oracle Hospitality OPERA Sales and Catering Premium Oracle Hospitality OPERA Sales and Catering Premium provides a full-featured sales and catering management application that

More information

PeopleSoft Lease Administration

PeopleSoft Lease Administration PeopleSoft Lease Administration Oracle s PeopleSoft Lease Administration streamlines and automates site selection and acquisition, lease administration and space management. Whether your organization is

More information

Oracle WebCenter Sites

Oracle WebCenter Sites Oracle WebCenter Sites Oracle WebCenter Sites enables organizations to deliver exceptional digital experience to customers through agility in content creation, effective visitor engagement and quick time

More information

Best Practices for Implementing Contact Center Experiences

Best Practices for Implementing Contact Center Experiences Best Practices for Implementing Contact Center Experiences Oracle Service Cloud Agent Desktop O R A C L E B E S T P R A C T I C E P A P E R A U G U S T 2 0 1 6 Table of Contents Introduction 2 Understanding

More information

Oracle Infinity TM. Key Components

Oracle Infinity TM. Key Components Oracle Infinity TM Digital Analytics Oracle Infinity TM is an enterprise analytics solution that harnesses big data to provide actionable customer intelligence at scale, in real time and with unlimited

More information

Oracle Planning and Budgeting Cloud. December 2017 Update (17.12) What s New

Oracle Planning and Budgeting Cloud. December 2017 Update (17.12) What s New Oracle Planning and Budgeting Cloud December 2017 Update (17.12) What s New TABLE OF CONTENTS REVISION HISTORY... 3 ORACLE PLANNING AND BUDGETING CLOUD, DECEMBER UPDATE... 3 ANNOUNCEMENTS AND NEW FEATURES...

More information