PeopleSoft Financials and Supply Chain Management 9.2 Business Process Maps

Transcription

1 PeopleSoft Financials and Supply Chain Management 9.2 Business Process Maps July 2013

2 PeopleSoft Financials and Supply Chain Management 9.2 Business Process Maps CDSKU fscm92bpms Copyright , Oracle and/or its affiliates. All rights reserved. Trademark tice Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Opteron, the AMD logo, and the AMD Opteron logo are trademarks or registered trademarks of Advanced Micro Devices. UNIX is a registered trademark of The Open Group. License Restrictions Warranty/Consequential Damages Disclaimer This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish, or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. Warranty Disclaimer The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing. Restricted Rights tice If this is software or related documentation that is delivered to the U.S. Government or anyone licensing it on behalf of the U.S. Government, the following notice is applicable: U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. other rights are granted to the U.S. Government. Hazardous Applications tice This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

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5 Sales and Operations Planning Design Engineer Product Development Demand Planner Manage Forecast and Demand Plan Supply Planner Manage Supply and Production Plan Production Production Copyright 2013, Oracle and/or its affiliates. All rights reserved. 5

6 Manage Forecast and Demand Plan Demand Planner Create Demand Plan Enterprise Product Development Manage Supply and Production Plan Supply Planner Copyright 2013, Oracle and/or its affiliates. All rights reserved. 6

7 Create Demand Plan Create calendars Calendar Patterns Calendars Weight Profiles Change Calendar Weights Copy Weight Profiles Define field mappings Define Field Mappings Copy Field Mappings Import internal demand history Build Demand History Maintain Export Controls Review Demand History Export demand Define Export Specification Copy Export Specification Export Demand Generate forecasts in Demantra Demand Management Import forecasts Define Import Specification Copy Import Specification Import Forecasts Review Imported Forecasts Forecast Data Update Need to process deletions? Process deletions Delete Field Mappings Delete Export Specifications Delete Import Specifications End Demand Planner Enterprise Product Development Copyright 2013, Oracle and/or its affiliates. All rights reserved. 7

8 Manage Supply and Production Plan Enterprise Product Development Production Demand Planner Manage Forecast and Demand Plan Define Supply Model Create Supply Plan Refine Supply Plan Deploy Supply Plan Supply Planner Copyright 2013, Oracle and/or its affiliates. All rights reserved. 8

9 Define Supply Model Enterprise Product Development Define transfer overrides to fulfill InterUnit transfers Transfer Attributes Assign a priority ranking based on the demand source Demand Priority Rules Assign ship to codes for itemvendor-location combinations Item Ship to Locations Define individual responsible for items or products Planner Code Create Sourcing Templates? Supply Planner Establish or override current transfer information between two business units Default Transfer Definitions Review general attributes for an item Item Attributes Determine when purchasing and inventory business units are open for shipping or receiving Closure Calendars Define sourcing/production options Define Production Options Autocreate Production Options Copy Production Options Review Production Options Review Component/Output Mix Load sourcing automatically or define the default for sourcing options manually and review sourcing information, if needed Define Sourcing Templates Generate Sourcing Templates Review Sourcing Information Identify inventory and manufacturing business units Business Unit Groups Including forecast items? Determine items to include in aggregate forecast Aggregate Items Define how much of a product forecast quantity should be directed to a inventory business unit Forecast Percentages Determine breakdown structure to allocate among different items Planning Bills of Material Define display templates and row types for workbenches and inquiries Display Templates Display Row Types Establish Manufacturing Resources and Create Routings? Load sourcing automatically or define the default for sourcing options manually and review sourcing information, if needed Define Sourcing Templates Generate Sourcing Templates Review Sourcing Information Define resource default calendar and daily hours, aggregate resource information Work Centers Manufacturing Calendars Work Center Calendars Bills of Material Closure Calendars Planner Code Create Supply Plan Review bill of material, routings, and where resources are used, if needed Review Bills of Material Routings Demand Planner Manage Forecast and Demand Plan Copyright 2013, Oracle and/or its affiliates. All rights reserved. 9

10 Create Supply Plan Define Supply Model Update operational datastore with transactions Load Data Store Process runs automatically? Refine Supply Plan Supply Planner Define item controls to include in plan Planning Instances Planning Cycle Load Planning Instance Create report to determine errors within the planning model Inconsistency Report Control and test problem instance parameters associated with a planning engine and start or stop an engine Planning Engines Planning Engine Domains Investigate/ refine plan details? Solver type Material? Define material planning options and run solver Initiate Material Solver Refine Supply Plan Need to run solvers? Manually select solvers? Solver type Feasible? Define feasible solver which will resolve material and capacity infeasible tasks Initiate Feasible Solver Copyright 2013, Oracle and/or its affiliates. All rights reserved. 10

11 Refine Supply Plan Create Supply Plan Review set-up details Mass Maintenance Review Business Units Review Business Unit Calendars Calendars Items Review manufacturing details Work Centers Review Bills of Material Review Routings Investigate or refine plan details? Review sourcing details Sourcing Templates Unit Transfer Options Item Transfer Options Production Options Purchase Options Supply Planner Process Runs Automatically, Solvers identified? Review inventory details Transfers Planned Transfers Stock Requests Extra Demand Review forecasting details Review Planning BOMs Review Aggregate Demand Items Review Demand Calendar Weights Actual Forecasts Net Forecasts Review order details Sales Orders/Quotes Buying Agreement Manage problem instance transactions, if needed Copy Planning Instance Delete Planning Instance Review Planning Instances Reset Planning Instance Locks Review production control details Production Planned Production Review purchasing details Purchase Orders Planned Purchase Orders Closed Purchase Order Analyze solver run and review errors and exceptions Violations Exceptions Analyze planning information Rescheduled Supply/Demand Forecast Fulfillment Demand Violations Planning Report Planned Slow Moving Inventory Excess Stock Projected Stock Out Planning Reschedule Detail Resources Capacity Report Review and adjust material plan information Material Plan Workbench Material Plan Detail Review Material Plan Summary Review Material Plan Detail Review procurement plan Buyer Workbench Review Buyer Purchases Review and adjust capacity plan to resolve overloaded capacity problems Capacity Plan Workbench Review Capacity Plan Summary Investigate plan details? Extract information and initiate forecast consumption Initiate Forecast Consumption Extract Demand Violations Extract Pegging Information Run solvers? Create supply plan reports Planning Updates Report Review Planning Useup Planning Useup Report Reset Post Locks Deploy Supply Plan Create Supply Plan Copyright 2013, Oracle and/or its affiliates. All rights reserved. 11

12 Deploy Supply Plan Refine Supply Plan Select planning updates and approval options Post Updates Source using a new supplier? Provide requirements for sourcing Source and Enable Suppliers Procure Goods and Services Type of updates to commit Purchasing? Review and approve planning updates and errors Review Purchasing Post Errors Approve Purchasing Updates Source using a pre-determined supplier? Load purchase order requests and changes into purchasing PO Auto Sourcing Request PO Stage Load Change Purchase Orders Commit purchase orders and change orders Calculate Purchase Orders Create Purchase Orders Sourcing Workbench Change Purchase Orders Review and confirm applied changes Review Change Requests Provide Billing Information Type of updates to commit Inventory? Review and approve inventory planning updates and errors Review Inventory Post Errors Approve Inventory Updates Commit fulfillment requests, or changes to interunit transfer orders and stock requests Apply Inventory Updates Review errors as a result of the apply process Review Apply Inventory Errors Supply Planner Type of updates to commit Order Management? Review sales orders, quotes, buying agreements updates and errors Review Post Errors Review Updates Approve due date changes Update sales orders, as needed Type of updates to commit Production Control? Review and approve planning updates and errors Review Production Post Errors Approve Production Updates Commit changes to existing production and add new production Apply Production Updates Type of updates to commit Planning? Create supply plan reports Planning Updates Report Review Planning Useup Planning Useup Report Reset Post Locks Production Production Copyright 2013, Oracle and/or its affiliates. All rights reserved. 12

13 Marketing Marketing Define Marketing Strategy Marketing Analyst Segment Customers or Partners Marketing Program Plan Programs / Events Execute Programs / Events Measure Program Performance Sales Manage Promotions Enterprise Sales Copyright 2013, Oracle and/or its affiliates. All rights reserved. 13

14 Sales Enterprise Marketing Order Fulfillment Sales Manage Sales Organization Manage Customer Portfolio Manage Sales Performance Manage Sales Accounts Sales Agent Pursue Leads and Opportunities Propose Solution Customer Accept Solution Customer Service Representative Create Counter Sale Contract Administrator Create Sales Contract Copyright 2013, Oracle and/or its affiliates. All rights reserved. 14

15 Create Counter Sale Visit Retailer Accept Solution Choose Self- Service Ordering Review Personal Information Select Products via Self-Service Customer Contact the Call Center CRM Capture Customer/ Account Information Update Partner Records, if acting on behalf of a Partner Select Products Submit Order Call Center Agent CRM Review and/or Update Order Information SCM SCM Create Customer Information Create Order Information Add Additional Charges Verify Credit Sales Associate Manage Counter Sales Review Sales and Reconcile Cash Partner Sales Representative Review and/or Update Partner Order Information Capture Partner Customer/Account Information Change Existing Order Details Select Valid Partner Products Submit Partner Order Sales Manage Sales Performance Enterprise Order Fulfillment Copyright 2013, Oracle and/or its affiliates. All rights reserved. 15

16 Manage Counter Sales Visit Retailer Customer Found product, take to counter to purchase Found product in catalog or out of stock and wishes to order Accept receipt and take purchased goods, if appropriate Go to store and receive product Choose to keep? Paid in full? Request refund of deposit Sales Associate Greet customer and determine need Add new customer quickly? Request Quote/Purchase or Order Type of service? Return Item, Request Quote Request Quote Copy New Create customer for short term purposes Create/Update Counter Sale Received goods? Copy existing quote or create new?, Purchase or Order Copy existing sales quotes Copy Sales Orders and Quotes (H) Identify quote information for sold to customer Create/Update Quote (H) Receive returned goods from customer Review returned material authorizations associated with order Sales Order RMA Reference (H) Purchase or Order Wish to purchase or order? Will customer be able to pick up the purchase? Agree on price for order and identify adjustment reason code Sales Order Price Adj Reason (H) Offer fulfillment alternatives? Negotiate price based on quote from other source? Copy existing or create new? Copy New Offer Substitute End Process Copy existing sales orders and print pick list, if needed Copy Sales Orders and Quotes (H) Identify customer, product, price and create order, including pick list if needed Create/Update Counter Sale Create/Update Counter Sale (H) Accepted Alternate? Collect deposit? Identify payment method or combination of payment methods Create/Update Counter Sale Create/Update Counter Sale (H) Credit Card(s) On Account Identify deposit required, calculate deposit amount Create/Update Counter Sale Create/Update Counter Sale (H) Cash Check Select valid credit card to use for payment and/or deposit Cash Drawer Receipt Credit Card Selection (H) Identify cash received and calculate cash returned, if any and give to customer Cash Drawer Receipt Create/Update Counter Sale Create/Update Counter Sale (H) Verify check amount is same as price and/or deposit Cash Drawer Receipt Create/Update Counter Sale Create/Update Counter Sale (H) Add full purchase amount and/or deposit to customer s account Cash Drawer Receipt Create/Update Counter Sale Create/Update Counter Sale (H) Verify Credit Validate customer credit information Create/Update Counter Sale Proceed?, Cancel, Place on Hold Delivery Need to correct receipt? Pick Up Place order on hold and identify reason Create/Update Counter Sale Cancel order Create/Update Counter Sale Create receipt and provide to customer Cash Drawer Receipt Create/Update Counter Sale Create/Update Counter Sale (H) Correct cash drawer receipts after receipt printed Correct Cash Drawer Receipts tify customer of product arrival Cancel line on order or entire order and receive warning that deposit exists Create/Update Counter Sale Create/Update Counter Sale (H) Calculate refund and determine how it will be paid out Customer Deposits Customer Deposit Refund (H) Review Sales and Reconcile Cash Backorder Identify customer, product, price and create order to fill store supply Create/Update Counter Sale Create/Update Counter Sale (H) n-stock Order Special Out of Country Order Alternative Sources or Supply Identify customer, product, price and create order for non-stock item(s) Create/Update Counter Sale Create/Update Counter Sale (H) Identify customer, product, price and create order for special out of country order Create/Update Counter Sale Create/Update Counter Sale (H) Alternate source been ordered, in production or in transit? Identify sales order import and export shipment details Sales Order Import/Export (H) Create requisition, purchase order InterUnit transfer or production order Create/Update Counter Sale Tag product on requisition, purchase order, InterUnit transfer or production order Create/Update Counter Sale Identify sales order letter of credit requirements Sales Order Letter of Credit (H) How to ship? Determine Payment Direct Ship Optional actions Procurement and Materials Management Adjust margins for sales orders Adjust Margins Select claimback contract and attach to order Create/Update Counter Sale Items delivered? Soft reserve? Reserve order, reserve lot, allocate stock Create/Update Counter Sale Create "soft" reservation, calculate shipment dates and schedule Create/Update Counter Sale Calculate freight and taxes Create/Update Counter Sale Sales Manage Sales Performance Enterprise Direct Receipt Order Fulfillment Copyright 2013, Oracle and/or its affiliates. All rights reserved. 16

17 Review Sales and Reconcile Cash Review sales orders by bill to customer Sales Orders by Bill-To (H) Print bank deposit slip Print Bank Deposit Slip Cash Management Sales Associate Manage Counter Sales Review Count all cash received and prepare to reconcile cash drawer Reconcile Cash Drawer Review cash drawer receipts Cash Drawer Receipt Inquiry Review sales order by sold to customer Sales Order by Sold-To (H) Load receipts into payment staging tables Process Cash Drawer Receipts Enterprise Manage Sales Performance Order Fulfillment Sales Copyright 2013, Oracle and/or its affiliates. All rights reserved. 17

18 Create Order Information Create Customer Information Contact Call Center Place order on hold and identify reason Apply/Release Order Hold Apply/Release Credit Hold Proceed with order?, reject End Process Qualify Leads Lead Evaluated Identify customer credit card information Create/Update Order Copy large orders? Copy large sales orders or lines into a new sales order Sales Order/Quote Copy Call Center Agent Propose Solution Propose Solution Execute Campaigns Execute Campaigns Create Quote Product(s) Selected Opportunity Closed Customer Called Product Order Needed Sales Quote Created, Completed, or Order Created from Buying Agreement Alternate Navigation - Select process CSR Desktop Account Balance (H) Advanced Product Search (H) Payment History (H) Identify sold to/bill to customer information Create/Update Order Credit Card Payment Payment method? Credit Payment Deposit Validate customer credit information Create/Update Order Apply deposit Create/Update Order Proceed?, Place on Hold, Cancel Place order on hold and identify reason Apply/Release Order Hold Apply/Release Credit Hold Cancel order Create/Update Order Determine what to review Review or update buying agreement usage, etc. Create/Update Order Review order information Create/Update Order Place on hold? Identify product and quantity information Create/Update Order Action required Check simple availability of items Create/Update Order Adjust margins for sales orders Adjust Margins Select claimback contract and attach to order if more than one applies or if one, system applies automatically Claimback Contract Perform Financial sanctions Review to screen against installed Sanctions Lists Screen for Denied Parties Items available? Alternate products or alternate sources? Alternate Products Review list of alternate products Create/Update Order Alternate Sources Action required Alternate source been ordered, in production or in transit? Reserve order Create/Update Order Reserve lot and allocate stock Lot Allocation Identify items available for promise Create/Update Order Tag product to requisition, purchase order, InterUnit transfer or production order Create/Update Order Create requisition, purchase order, InterUnit transfer or production order Create/Update Order Review delivery and shipment information Create/Update Order Need to? Add Additional Charges Adjust margins for sales orders Adjust Margins Select claimback contract and attach to order Claimback Contract Order Fulfillment/ Deliver Goods Direct Receipt How to ship? Direct Ship Procurement and Materials Management Sales Agent Customer Create self-service sales order Express Order Add/Edit Order Fulfillment/Confirm Sales Order Copyright 2013, Oracle and/or its affiliates. All rights reserved. 18

19 Add Additional Charges (INVENTORY_FREIGHT_SHIP_RE QUEST): Send freight information and receive calculated freight charges Minimum Selling Price & Margin Requirements Met Review order totals Create/Update Order Verify Credit Create Order Information Calculate freight Create/Update Order Calculate tax Create/Update Order Requirements met? Minimum Selling Price & Margin Requirements t Met Place on hold Create/Update Order Proceed with order? End Process (VERTEX_CALCTAX): Send taxable information to Vertex and receive calculated taxes Call Center Agent (TAXWARE_CALCTAX): Send taxable information to Taxware and receive calculated taxes Copyright 2013, Oracle and/or its affiliates. All rights reserved. 19

20 Verify Credit Validate customer credit information Create/Update Order Place order on hold Create/Update Order Add Additional Charges Credit card payment?, authorized online (EOEC_CCI_SYNC): Send credit card information and receive authorization Real-Time Response Proceed Cancel order Create/Update Order Call Center Agent Authorize online? Authorized? Proceed with order Create/Update Order, authorized in batch Load pending credit card transactions into the interface table Load Credit Card Interface Review and edit unauthorized credit card transactions Identify Pending Transactions Authorize credit card transactions through a third party and update the credit card history table Request Credit Card Process (EOEC_CCI_SYNC): Send credit card information and receive authorization Real-Time Response Sales Manage Sales Performance Enterprise Order Fulfillment Copyright 2013, Oracle and/or its affiliates. All rights reserved. 20

21 Create Contract Define Terms and Conditions Capture Contract Pricing Define Contract Milestones and Plans Manage Sales Contract Contract Administrator Customer Accept Solution Copyright 2013, Oracle and/or its affiliates. All rights reserved. 21

22 Define Terms and Conditions Customer Accept Solution (CONTRACT_RESPONSE: Respond to Field Service creating a contract Navigation Assistance - Select process Contracts Center (CA_HDR_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract What type of contract? Standard Define general contract information General Information Include special payment terms and notes, if needed Special Payment Terms Select products with assigned price types for contract General Information Government Define government contracting terms and fee types, if needed General Information Include special payment terms and notes, if needed Special Payment Terms Select products with assigned price types for contract General Information Capture Contract Pricing Contract Administrator Federal Reimbursable Agreement Define general contract information General Information Include special payment terms and notes, if needed Special Payment Terms Select products with assigned price types for contract General Information Using templates? Create bill, revenue, and renewal plan from template Revenue/Billing Plan Template Billing Plan Detail Templates Renewal Templates Internal Define general contract information General Information Include special payment terms and notes, if needed Special Payment Terms Select products with assigned price types for contract General Information Copyright 2013, Oracle and/or its affiliates. All rights reserved. 22

23 Capture Contract Pricing Rate with or without Fee Type Associate contract with projects and activities Contract Terms Add transaction and line limits and withholding Contract Terms Transaction Limits Calculate pricing Government contract? Amount Associate contract with projects and activities Contract Terms Progress payments? Define progress payments and liquidation rates for a government contract Terms (XXXX to Project Costing): Calculate price using Project Costing Contract Administrator Define Terms and Conditions Price type based on product? Percent or Amount Project reporting? Associate contract with projects and activities Contract Terms Allocate amounts for contracts or amendments and mark allocation complete Amount Allocation Amendment Amount Allocation (CA_PRICING_CI): Calculate pricing Recurring Calculate pricing Manage Sales Contract Rate Associate contract with projects and activities Contract Terms Add transaction and line limits and withholding Contract Terms Transaction Limits Calculate pricing Define Contract Milestones and Plans (CA_DETAIL_PROJ_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract (XXXX to Project Costing): Calculate price using Project Costing Copyright 2013, Oracle and/or its affiliates. All rights reserved. 23

24 Define Contract Milestones and Plans Billing Specialist Templates? Select template for billing plan Summarization Template Revenue/Billing Plan Template Billing Plan Detail Templates Create billing plan Define Billing Plan Assign Billing Plan Select lines and prepaids to associate with plan Define Billing Plan Assign Billing Plan Define direct invoice and preapproval options Define Billing Plan Assign Billing Plan To Billing (CA_BILLPLAN_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract Define contract milestones and milestone conditions Create Milestones Establish prepaid balances Prepaid Balances Define prepaid utilization rules for each prepay Prepaid Utilization Rules Define the contract support teams Support Teams Contract Administrator Capture Contract Pricing Decide if need to? Associate notes or documents Documents Assign Documents to Line Contract tes Manage Sales Contract Templates? Select template for renewal plan Renewal Templates Create renewal schedule Plan Define renewal dates and price Cycle Assign Cycles Identify new or existing Sales Order to associate to contract Contract Sales Order To Order Management Contract Financial Administrator (CA_DETAIL_RED_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract (CA_DETAIL_DST_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract Review and update accounting distributions Fixed Fee Acctg Distribution Fixed Fee Disc/Surch Acct Dist As Incurred Acct Distribution Prepaid Balances Templates? Select template for revenue plan Revenue Plan Template Create revenue recognition plans Define Revenue Plan Assign Revenue Plan (CA_ACCTPLAN_CI): Used by Grants, Proposal Management and Staffing to create "behind the scenes" contract Select lines to associate with plan Define Revenue Plan Assign Revenue Plan Copyright 2013, Oracle and/or its affiliates. All rights reserved. 24

25 Propose Solution Pursue Leads and Opportunities Create Proposal for Professional Services Plan Engagements Sales Agent Manage Sales Capture Customer/ Account Information Select Products Finalize Quote Develop and Deliver Proposal Determine Action CRM Review and/or Update Quote Information Call Center Agent Create Customer Information Create Sales Quote Decide how implemented? SCM Determine Action Create Buying Agreement Claimback Contract Administrator Wholesale/ Distribution Industry Create Claimback Contracts Enterprise Order Fulfillment Customer Contact Call Center Accept Solution Copyright 2013, Oracle and/or its affiliates. All rights reserved. 25

26 Create Customer Information Contact Call Center Customer Information Needed Qualify Leads Lead Evaluated Update/ review customer details Review or update information for the corporate customer Corporate Customer Tree Review messages about the corporate tree Corporate Tree Messages Identify summary information from a Dun and Bradstreet credit report Dun and Bradstreet Update Dun & Bradstreet information for customer Dun & Bradstreet Lookup/Order Identify name for EFT and bank account information Electronic File Transfer Name MICR Information Identify vendor name and ID Vendor Information Identify details about reimbursable agreements Reimbursable Agreements Propose Solution Product(s) Selected Propose Solution Opportunity Closed Abbreviated Create customer and contact information using an abbreviated format Quick Customer Create Identify conversation details Update conversation information Update Conversations Identify notes about the call Select Conversations to Review Cite any follow-up required Define Follow-Up Action Identify any review that is needed Need Supervisor Review Perform keyword search Associate Keywords Create Order Information Call Center Agent Execute Campaigns Execute Campaigns Execute Campaigns Campaign and Waves Initiated Product Order Needed Customer Called Alternate Navigation - Select process Customer Activities Center Order Management Center CSR Desktop Format? Regular Identify general contact information Contact Information Identify general customer information General Information Customer alternate (H) Information Customer Attachments (H) Customer Freight Carriers (H) Customer Hierarchy (H) Customer Messages (H) Customer Product Aliases (H) Customer Product Catalogs (H) Customer Region Codes (H) Customer Ship Date Exceptions (H) Action to take Review customer information Review/update standard attachment or create custom attachment Attachments Review/update standard messages or create custom message Messages Review notes and messages Bill To Annotations (H) Ship To Annotations (H) Sold To Annotations (H) Review the amount of credit available to the customer Credit Available Review or update standard notes tes Create custom note tes Determine Action Customer/ Contact Information Created Capture Order Create Quote Create Quote Quote Completed Create Quote Create Quote Sales Quote Created Sales Order Created from Buying Agreement Create various customer related reports Contacts By Unit Contacts By SetID Customers By Unit Customers By SetID Sold To Customer Master Sold To Cust Relationships Ship To Customer Master Ship To Cust Relationships Ship Date Exceptions Copyright 2013, Oracle and/or its affiliates. All rights reserved. 26

27 Create Sales Quote Contact Call Center Quote Requested Review customer quote info Review customer attachments associated with a sales quote Attachments Review customer address information Addresses Review history of customer purchases Purchase History Review customer credit details Credit Available Review customer messages Messages Review customer notes related to a sales quote tes Review customer deposits and refunds Customer Deposits hidden-customer Deposit Refund Review credit card history Review Credit Card History Qualify Leads Lead Evaluated Review customer notes related to a sales quote tes Call Center Agent Propose Solution Product(s) Selected Identify sold to customer info, product info, and quantity info Create/Update Quote Review and update requested information Create/Update Quote Calculate shipment dates and create shipment schedule Create/Update Quote Review product info Review product alternate information Alternates Review product attachment information Attachments Review product kit information Product Kits Review product messages associated with specific product ID Messages Review product notes information tes (SALES_QUOTE_NOTICE): Send electronic copy of Sales Quote to an External source Ready for approval? Execute Campaigns Campaign and Waves Initiated Review Review order summary info Review customer and order summary information Summary Review order information according to Bill To & PO Summary by Bill -To/PO Review order information according to Sold To & PO Summary by Sold To Create Customer Information Review quote reports Create report listing quotes by business unit Quote Register Print sales quote Print Quote Customer Receive and review quote Approve quote Accept Solution Copyright 2013, Oracle and/or its affiliates. All rights reserved. 27

28 Create Buying Agreement Buying Agreement Requested, Changes Requested Contact Call Center Buying Agreement Needed Identify details for buying agreement releases Schedule Releases (H) Agreement and quote Review buying agreements for a Sold To customer or customer group Customer Buying Agreement Review quote information Customer Quotes Create and print status report Agreement Status Call Center Agent Create Quote Qualify Leads Customer/ Contact Information Needed Lead Evaluated Buying agreement? Create or update buying agreement information Create/Update Buying Agreement Request process to refresh valid buying agreements Refresh Prompt Table Add detailed info? Agreement near expiration? Identify buying agreement details Header (H) Identify products covered by buying agreement terms Line (H) Schedule established? Identify agreement details Header Competitor (H) Header te (H) Header Attachment (H) Line Competitor (H) Line te (H) Line Attachment (H) Define rebates and penalties? Calculate rebates and penalties Calculate Rebates/Penalties Verify rebate and penalties Verify Rebates/Penalties Load rebate and penalties to interface Load Rebates/Penalties Intrfc Provide agreement to customer and obtain approvals What to review? Summary Info Review order activity against a buying agreement Buying Agreement Usage Review the activity for lines on a buying agreement Line Summary Review line details of a buying agreement Line Usage Propose Solution Product(s) Selected Review? How to create order? Online Create sales order online for Sold To customers Convert Agreement by Customer Execute Campaigns Campaign and Waves Initiated Create report to notify customer of expiration and offer renewal agreement Agreement Renewal Identify expiration date and close buying agreement Close Buying Agreement End Batch Create sales orders from buying agreements Convert Agreements to Orders, Approved Customer Receive and review renewal agreement Renew agreement?, Expire or Cancel Buying Agreement Receive and review agreement Approved? Accept Solution Copyright 2013, Oracle and/or its affiliates. All rights reserved. 28

29 Create Claimback Contracts Manufacturer Provide agreed upon price for distributor s customer Claimback Contract Administrator Wholesale/ Distribution Industry Calculate amount needed to earn expected margin and create contract for claimback Identify customer, quantity, dates, amounts, percentages and settlement methods Claimback Contract Identify line details for contract Claimback Contract Identify VAT information, if applicable Claimback Contract Review audit trail of changes to contract, if necessary Claimback Contract Approve contract Claimback Contract Enterprise Order Fulfillment Copyright 2013, Oracle and/or its affiliates. All rights reserved. 29

30 Plan Engagements Sales Agent Create Proposal for Professional Services Create project scenarios and opportunities My Opportunities Create Opportunity Create Scenario Perform what-if analysis Pipeline Report Proposals Report Resource Report Create project estimates for scenarios Define Status Approve Project Estimates Customer Accept Solution Copyright 2013, Oracle and/or its affiliates. All rights reserved. 30

31 Create Proposal for Professional Services Sales Agent Pursue Leads and Opportunities Plan Engagements Create project resource list Maintain Proposal Maintain Version Est. Detail System will create project, activity, and project team and establish roles in project team Assign Resources Proposal Planner Alternate Navigation: Manage proposals, versions, contracts, projects, and reports Proposal Management Center Establish or update proposal and version Maintain Proposal Decide Need copy or add version Copy version information Copy Proposal Maintain Proposal Add version Maintain Proposal Define or update proposal projects and activities Maintain Proposal Define roles for project activities, determine quantity, review standard rates, and estimate time and expenses Maintain Proposal Maintain Version Estimate Maintain Version Est. Detail Create project from proposal? Review time and expenses Maintain Proposal Maintain Version Est. Detail Need to adjust? Adjust bill rates by percentage, fixed amount, flat rate, etc. Maintain Proposal Maintain Version Est. Detail Analyze total rates Maintain Proposal Need to markup overall expenses? Review and select version My Proposals Proposal Inquiry Markup time or expenses My Proposals Submit proposal for approval My Proposals Need to initiate pre-spending to capture transactions? Create projects and activities Maintain Proposal Create project resource list if not already created Maintain Proposal Maintain Version Est. Detail Team members perform project tasks Maintain Proposal Maintain Version Est. Detail Capture transactions associated with project and activities Maintain Proposal Maintain Version Est. Detail Sub-System Entry pages Ready to finalize sale? Identify negotiation details, if needed Maintain Proposal Maintain Version Est. Detail Review presale project and add additional projects and activities, if needed My Proposals Maintain Proposal Manage Project Portfolio Create contract Maintain Proposal Create rate sets Maintain Proposal Create or update project, activities, and teams Maintain Proposal Create budget lines Maintain Proposal Provide contract, project, and budget information Maintain Proposal Manage Sales Contract Project Receive and review proposal My Proposals Proposal Inquiry Review revenue expected by proposal over time period and create pipeline reports including confidence percentage, customer name, and status report Revenue Pipeline Report Review proposed time and expenses for a proposal; create proposal report including external fixed fee and external itemized internal Proposal Reports Assess resources needed for proposals Resource Demand Report Need to make changes? Plan Project Change Identify areas of concern My Proposals Maintain Proposal Customer Receive proposal and review My Proposals Proposal Inquiry Decide whether to... Accept Accept proposal and provide notification My Proposals Maintain Proposal Reject End Copyright 2013, Oracle and/or its affiliates. All rights reserved. 31

32 Order Fulfillment Enterprise Sales Field Service Support Procurement and Materials Management Customer Receive Product Request Field Service Request Support Return Product Inquire About Account Accept Product Return Product Receive and Pay Invoice Inquire about Account Contract Administrator Manage Sales Contract Customer Service Representative Manage Sales Order Authorize Return Billing Specialist Invoice Customer Accounts Receivable Specialist Process Customer Payments Manage Customer Financial Relationship Inventory Agent Deliver Goods Copyright 2013, Oracle and/or its affiliates. All rights reserved. 32

33 Manage Contracts Enterprise Sales Billing Specialist Manage Contract Billing Invoice Customer Contract Financial Administrator Manage Contract Revenue Contract Administrator Maintain Contract Renew Contract Review Contract Information Legal Administrator Copyright 2013, Oracle and/or its affiliates. All rights reserved. 33

34 Manage Contract Billing Enterprise Sales Contract Administrator Maintain Contract Navigation Assistance - Select process Review Contract Summary My Contracts Amount Review and adjust billing including reversals Reverse Contract Events Plans Is price change required? Progress payments for government? Prepare progress payment worksheet for billing Worksheets Calculate progress payment costs and fixed prices as of a given date Accumulate Costs Review costs and contract fixed price Review Costs Review existing billing plans Billing Management Select customer's name and address information Define Billing Plan Amend pricing Review pending contract billing Events Milestones Plans As Incurred Are changes to plan warranted? Need further review? Amount or Percent Review and adjust billing including reversals Reverse Contract Events Plans Is price change required? (CA_AMEND_PRICE_CI): Calculate pricing for updated information Billing Specialist Amend pricing (CA_AMEND_PRICE_CI): Calculate pricing for updated information Rate Provide As-Incurred billing information to Billing through the Billing Interface Process As Incurred Billing Rate Review limits and prepaid balances Limit Amount Prepaid Management Are prepaids or limits adequate? Maintain Contract Type of billing? Recurring Provide recurring billing info to Billing through the Billing Interface Process Recurring Billing Is manual processing needed? (CA_XXXXXX): Approve transactions of Billing Worksheet in Billing Invoice Customer Recurring Review recurring bill plans Define Billing Plan Amount Provide other billing methods to Billing through the Billing Interface Process Other Billing Methods Copyright 2013, Oracle and/or its affiliates. All rights reserved. 34

35 Maintain Contract Enterprise Sales Customer Request Changes to Contract Request changes Review changes and accept or update Customer Purchase new prepaid or change limit amount, if needed Offer Different Changes Contract Administrator Manage Project Order Fulfillment Field Service Review Information Review contract/amendment information Contracts Amendments Attachments Documents - General (H) Document -Lines (H) tes Add tes (H) Contract Line Details (H) Review billed events and activities Projects/Activities Review reimbursable agreements Reimbursable Agreements Review milestones Milestones Milestone Management Update Milestones (H) Inquire Contract Milestones (H) Milestone Conditions (H) Update Milestone Conditions (H) Maintain Specific Milestone (H) Review billing information Bills Update contract progress Update Milestone Cond Status Process Milestones Process Project Progress Process Limits Milestone Conditions (H) Review limits and Balances Review and update limits Limit Amount Review and update prepaid balances Prepaid Balances Prepaid Management Provide notification to customer that contract is reaching limit maximum or prepaid balances are low, Customer Decide if need to notify customer or Project, Project Receive decision or changes from customer Execute Projects Decide if want to? Accept Changes Establish Prepaids Establish prepaid balances Prepaid Balances Capture changes Amendment Details (CA_AMEND_PRICE_CI) : Calculate pricing for updated information Define prepaid utilization rules for each prepaid Prepaid Utilization Rules Any contract line / inclusive prepaid amounts changed? Allocate the amended amounts and discounts Amendment Amount Allocation Renew Contract Incorporate changes into contract Process Amendments Billing Specialist Manage Contract Billing Contract Financial Administrator Manage Contract Revenue Copyright 2013, Oracle and/or its affiliates. All rights reserved. 35

36 Manage Contract Revenue Enterprise Sales Contract Administrator Maintain Contract Contract Financial Administrator Review revenue plans and information Review existing revenue plans Revenue Management Review pending revenue information Plans Events Milestones As Incurred Are changes to the plan warranted? Update the revenue plan and preview the revenue Preview Revenue Define Revenue Plan Is revenue? Amount (Government) or Amount/Percent Rate Is manual processing needed? Does deferred revenue exist? Is manual processing needed? Create as incurred accounting entries Process As Incurred Revenue Create fixed fee accounting entries Process Fixed Fee Revenue Create deferred revenue entries Process Deferred Revenue Create contract revenue accounting entries Process Fixed Fee Revenue Process As Incurred Revenue Capture Transactions Capture Transactions Update accounting entries Retrieve GL Updates (CA_LOAD_UPDATE): Retrieve and update eligible transactions for revenue recognition Review recognized revenue, journal entries and revenue history Fixed Fee Jrnl Acctg Lines As Incurred Jrnl Acctg Lines History Create Reconciliation Summary and review Reconcile Revenue to Billing Create Reconciliation Summary Are adjustments needed? Reverse Revenue Adjust Revenue Reverse the accounting entries for contract lines or the entire contract for revenue and/or deferred revenue Reverse Contract Plans Events Milestones Reconcile revenue and billing Create Reconciliation Entries Review limits for rate-based contract lines and/or release transactions over line limit Review and Manage Limits Redistribute fixed fee revenue accounting lines Redistribute Fixed Fee Redistribute as-incurred revenue accounting lines Redistribute As Incurred Forecast Needed Existing Select existing forecast or create forecast for new contracts Create Forecast New Decide if need to change factors Define factors that impact forecast Create Forecast Decide if forecast current Create revenue forecast Process Forecast Review and analyze forecasted revenue Forecast Interactive Reports Redistribute Revenue Review and redistribute Copyright 2013, Oracle and/or its affiliates. All rights reserved. 36

37 Renew Contract Sales Agent Need to merge renewal with current sales Propose changes to renewal Customer Receive and review renewal related information Accept renewal contract Provide notification of action taken Choose not to renew contract Contract Approval Authority Approve renewal cycle Renewal Cycle Maintain Contract Send renewal notification to customer Rejected Renewal Customer's Action? Proposed Changes Accepted Automatic Reprice renewal Manual or automatic renewal? Manual Expiration or renewal date reached tify Customer Proposed changes accepted? Approve renewal manually Renewal Cycle Contract Administrator Review upcoming and past due renewals Renewal Management Review and update plan, dates, and price for each cycle Plan Cycle Identify reason and place on hold or when hold issue resolved, release hold Cycle (CA_XXXX): Send hold reason to Billing Decide if need to? Allow to Expire Provide Quote for Contract Renewal Allow contract line to expire at end date and update renewal plan Plan Renew Pursue Opportunity Propose Solution Update renewal cycle and verify pricing amount, if needed Contract Lines Cycle Pursue Opportunity Manual or automatic renewal? Manual Need to reprice? Automatic Approve renewals automatically automatic repricing done Process Renewals Review renewable contract lines Review Renewals Copyright 2013, Oracle and/or its affiliates. All rights reserved. 37

38 Review Contract Information Enterprise Sales Review contract/amendment information Contracts Amendments Attachments Documents - General (H) Document -Lines (H) tes Add tes (H) Contract Line Details (H) Review milestones Milestones Update Milestones (H) Inquire Contract Milestones (H) Milestone Conditions (H) Update Milestone Conditions (H) Maintain Specific Milestone (H) End Process Legal Administrator Review billed events and activities Projects/Activities Review billing information Bills Review reimbursable agreements Reimbursable Agreement Copyright 2013, Oracle and/or its affiliates. All rights reserved. 38

39 Manage Sales Orders Enterprise Sales Procurement and Materials Management Customer Service Representative Confirm Sales Order Track or Change Pending Order Close and Analyze Orders Claimback Contract Administrator Create Claims for Claimback Inventory Agent Deliver Goods Billing Specialist Invoice Customer Copyright 2013, Oracle and/or its affiliates. All rights reserved. 39

40 Confirm Sales Order Enterprise Sales Sales Representative Track or Change Pending Order Inventory Agent Deliver Goods Billing Specialist Invoice Customer Customer Service Representative Alternate Navigation - Select process CSR Desktop Account Balance (H) Advanced Product Search (H) Payment History (H) Electronic or manual? Electronic Receive electronic orders and changes Process Staged Orders/RFQs Review staging details Header Line Schedule Address te User Defined Reference Option Header Option Detail Manual Need to correct staging tables? Delete staging tables unable to correct Delete Staging Tables Is info is valid for order? Correct exceptions as needed Header Line Schedule Address te User Defined Reference Option Header Option Detail Correct Order/RFQ Errors Is order is a change request? Review the order Create/Update Order Review change request and correct as needed Identify Order Changes Source Code Exclusions Review results of EDI order change transactions View Order Change Results Apply changes to change request and complete Order Completion Ready to complete? Action needed? Price Credit Check Credit Card Processing Check for price discrepancies, if needed Update Price Discrepancies Validate customer credit information Apply/Release Credit Hold Load pending credit card transactions into the interface table Load Credit Card Interface Validate customer's net price against system calculated price for order and recalculate prices, if needed Request Price Check- EDI/XML Reprice Order Review and edit unauthorized credit card transactions Identify Pending Transactions Authorize credit card transactions through a third party and update the credit card history table Request Credit Card Process (EOEC_CCI_RESPONSE) (EOEC_CCI_SYNC) Send credit card information and receive authorization Authorized? Decide if need to Complete order and distribute Order Completion Place sales order on hold and identify reason Apply/Release Order Hold Order Hold Workbench Cancel order Create/Update Order n-stock Schedules to Billing Costs Captured for Procuring Goods Order Re-priced Demand Provide non-stock schedules to billing Mark Lines for Billing Process Mark Lines for Billing Process OM Billing Execute Project Create demand to provide to manufacturing and planning Release Demand to Inventory Create and send electronic copy of sales order Manage Sales Order Fulfill Stock Request (SALES_ORDER_ ACKNOWLEDGEMEN T): Send electronic copy of Sales Order to an External Source (SALES_ORDER_ CHANGE_NOTICE): Send and/or receive Sales Order change notice to and from an External source Customer Receive confirmation of order Copyright 2013, Oracle and/or its affiliates. All rights reserved. 40