Monitoring mit modernen Cloud Services - Wo ist die Nadel im Heuhaufen?

Transcription

1 Monitoring mit modernen Cloud Services - Wo ist die Nadel im Heuhaufen? Volker Linz Senior Sales Consultant IT Systems Management Oracle Copyright 2018, Oracle and/or its affiliates. All rights reserved.

2 Agenda Einführung Was ist OMC? Demo Ausblick Q & A Copyright 2018, Oracle and/or its affiliates. All rights reserved.

3 Einführung Copyright 2018, Oracle and/or its affiliates. All rights reserved.

4 IT department: firefighting and always reactive Copyright 2018, Oracle and/or its affiliates. All rights reserved.

5 Current Approach to Problem Troubleshooting 95 / 5 % Rule Customer needs 95% of time to find a problem and only 5% to fix it. Copyright 2018, Oracle and/or its affiliates. All rights reserved.

6 In real life the problem is even more like this Copyright 2018, Oracle and/or its affiliates. All rights reserved.

7 IT Organizations are Drowning END USER EXPERIENCE / ACTIVITY APPLICATION Global threat feeds Cloud access Identity Real users Synthetic users Too many separate tools MIDDLE TIER DATA TIER VIRTUALIZATION TIER INFRASTRUCTURE TIER App metrics Transactions Server metrics Diagnostics logs Host metrics VM metrics Container metrics Configuration Compliance Tickets & Alerts Security & Network events Too much human effort Not enough insight Copyright 2017, Oracle and/or its affiliates. All rights reserved. 7

8 Outdated Manual Processes Slow Us Down 5000 Security alerts per day in security operations centers Security is forced to be on the defense all the time Processes are designed to de-risk and say NO Sources: Cisco 2017 Security Capabilities Benchmark Study Ponemon Institute 2017 Survey Copyright 2018, 2017, Oracle and/or its affiliates. All rights reserved. 8

9 Human-Factor Dependence is Widespread and Inefficient END USER EXPERIENCE Real Users END USER Synthetic Users APPLICATION EXPERIENCE Real Users App metrics Synthetic Users END USER Transactions APPLICATION EXPERIENCE MIDDLE TIER Real Users Server metrics App metrics END USER Synthetic Users Diagnostics Transactions APPLICATION EXPERIENCE MIDDLE TIER Logs Real Users DATA TIER Server metrics App metrics Host metrics Synthetic Users Diagnostics Transactions APPLICATION VM metrics Logs MIDDLE TIER VIRTUALIZATION DATA TIER Container metrics Server metrics App metrics VM CONTAINER TIER Host metrics VM Diagnostics Transactions CONTAINER CMDB VM metrics MIDDLE TIER Logs VIRTUALIZATION Tickets DATA TIER Container metrics VM CONTAINER Server metrics INFRASTRUCTURE TIER Alerts VM CONTAINER Host metrics Diagnostics TIER CMDB VM metrics Tickets Logs VIRTUALIZATION DATA TIER Container metrics VM INFRASTRUCTURE Alerts CONTAINER TIER VM Host metrics CONTAINER TIER CMDB VM metrics Tickets VIRTUALIZATION Container metrics VM CONTAINER INFRASTRUCTURE Alerts TIER VM CONTAINER TIER CMDB Tickets INFRASTRUCTURE Alerts TIER It's not my machines, it's your code! It's not my code, it's your machines! END USER EXPERIENCE Real Users END USER Synthetic Users APPLICATION EXPERIENCE Real Users App metrics Synthetic Users END USER Transactions APPLICATION EXPERIENCE MIDDLE TIER Real Users Server metrics App metrics END USER Synthetic Users Diagnostics Transactions APPLICATION EXPERIENCE MIDDLE TIER Logs Real Users DATA TIER Server metrics App metrics Host metrics Synthetic Users Diagnostics Transactions APPLICATION VM metrics Logs MIDDLE TIER VIRTUALIZATION DATA TIER Container metrics Server metrics App metrics VM CONTAINER TIER Host metrics VM Diagnostics Transactions CONTAINER CMDB VM metrics MIDDLE TIER Logs VIRTUALIZATION Tickets DATA TIER Container metrics VM CONTAINER Server metrics INFRASTRUCTURE TIER Alerts VM CONTAINER Host metrics Diagnostics TIER CMDB VM metrics Tickets Logs VIRTUALIZATION DATA TIER Container metrics VM INFRASTRUCTURE Alerts CONTAINER TIER VM Host metrics CONTAINER TIER CMDB VM metrics Tickets VIRTUALIZATION Container metrics VM CONTAINER INFRASTRUCTURE Alerts TIER VM CONTAINER TIER CMDB Tickets INFRASTRUCTURE Alerts TIER Where s the data? What does the data mean? Copyright 2018, Oracle and/or its affiliates. All rights reserved.

10 Oracle Transforms IT Security and Management with New Machine Learning Capabilities Existing approaches to security and management are no longer sufficient, which is why the headlines are now full of security breaches and performance outages Our vision for security and management is very simple. We need all of the data in one place. We need purpose-built machine learning that can be used by security and operations professionals, not data scientists. We need automated remediation that does not require human effort. Larry Ellison Chief Technology Officer, Oracle Watch the Highlights of Larry Ellison s Keynote Read the press release Copyright 2018, Oracle and/or its affiliates. All rights reserved.

11 Ideal Solution: What if You Could? Analyze All The Data You Need Know What The Data Means Copyright 2018, Oracle and/or its affiliates. All rights reserved.

12 Smarter insight. Was ist OMC? Swifter action. Copyright 2018, Oracle and/or its affiliates. All rights reserved.

13 Our Vision Complete, integrated suite of systems management solutions Designed for heterogeneous applications and infrastructure On Premise Infrastructure Monitoring Application Performance Monitoring Orchestration Log Analytics Security Monitoring & Analytics Configuration & Compliance IT Analytics Rapid time to value Copyright 2018, Oracle and/or its affiliates. All rights reserved.

14 Next-Generation Systems Management ANOMALY DETECTION CLUSTERING Unified Platform Unified Operational Data CORRELATION PREDICTION Powered By Machine Learning Copyright 2018, Oracle and/or its affiliates. All rights reserved.

15 ML Is Ideally-Suited for Security & Management Massive Data Volume Terabytes of telemetry generated every day overwhelm humans Data Is Highly-Patterned Unified metric and log data can be understood by purpose-built ML Need Insights, Not Data We know the kinds of questions we want to ask What caused the problem? Is what I m seeing normal or abnormal? What do I need to pay attention to right now? What problem is coming up in the near future? Copyright 2018, Oracle and/or its affiliates. All rights reserved.

16 OMC Key Capabilities Unified Monitoring Log Management Analytics Remediation Security Application & Infrastructure Monitoring Complete Transaction Visibility Real, Mobile & Synthetic Users Monitor, aggregate, and analyze Topology- Aware log exploration Deep support for Oracle Out-of-thebox ML IT Analytics Pre-built dashboards Data Explorer Automated actions and runbook Simple & complex workflows Integrations with 3p systems Security Monitoring User Behavior Incident Response Config. & Compliance Copyright 2018, Oracle and/or its affiliates. All rights reserved.

17 Automate Remediation via Orchestration Cloud Service Infrastructure Monitoring Configuration & Compliance Application Performance Monitoring Security Monitoring & Analytics IT Analytics Log Analytics Incident Response Violation Remediation Application Scaling Threat Remediation Workflow Stats Action on Saved Search, Execution Logs Automated Response & Remediation (Orchestration Cloud Service) Legend Event Types Copyright 2018, Oracle and/or its affiliates. All rights reserved.

18 Oracle Identity SOC Functional Overview Single Pane of Glass OMC Security Monitoring & Analytics CS Content Security User Security Configuration Forensics CASB CS Identity CS OMC Configuration & Compliance CS OMC Log Analytics CS Automated Response & Remediation (OMC Orchestration CS) ADAPTIVE INTELLIGENCE Unified Data Platform (includes OMC APM CS & Infrastructure Monitoring CS) and Purpose-Built Machine Learning Copyright 2018, Oracle and/or its affiliates. All rights reserved.

19 Demo OMC in Aktion Copyright 2018, Oracle and/or its affiliates. All rights reserved.

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55 Demo OMC in Aktion Copyright 2018, Oracle and/or its affiliates. All rights reserved.

56 Oracle Management Cloud Architecture All communication over https/443 unless noted Cloud Agent ** Customer Data Center Rest APIs End User Browser Performance Data Data Collector** (optional) Gateway * (optional) Customer Proxy APM Agent on Application Servers Oracle Enterprise Manager Cloud Control OMC Components APM Agent Cloud Agent Data Collector * External communication to ** Internal communication to Gateway server (typically 1830) Copyright 2018, Oracle and/or its affiliates. All rights reserved.

57 Integration with Enterprise Manager Complementary management capabilities Available today EM target model, metrics, AWR data, systems, groups, topology, associations Centralized log search Collect, aggregate, monitor logs for all targets Search, analyze and correlate logs with other performance metrics to diagnose problems faster Operations and performance analytics Compare performance across multiple targets over longer time period to identify systemic issues Assess utilization of key compute resources (CPU, memory, storage, I/O) and forecast growth Dashboards Create custom dashboards for IT/Dev Ops, LOB owners and other stakeholders Perform custom analysis of EM metrics and AWR data, correlate with business metrics, assess seasonality and review historical trends Copyright 2018, Oracle and/or its affiliates. All rights reserved.

58 Oracle Management Cloud END USER EXPERIENCE / ACTIVITY Global threat feeds Cloud access Identity INTELLIGENT, UNIFIED PLATFORM APPLICATION MIDDLE TIER Real users Synthetic users App metrics Transactions POWERED BY MACHINE LEARNING DATA TIER VIRTUALIZATION TIER Server metrics Diagnostics logs Host metrics VM metrics Container metrics INFORMED BY A COMPLETE DATA SET INFRASTRUCTURE TIER Configuration Compliance Tickets & Alerts Security & Network events Unified Platform HETEROGENEOUS AND OPEN Copyright 2017, Oracle and/or its affiliates. All rights reserved. 58

59 Ausblick Copyright 2018, Oracle and/or its affiliates. All rights reserved.

60 How-to start with OMC 1. Identify your own resources (and application, logs, etc.) to use with your free $300 / 30 day trial 2. Review Getting Started with Oracle Management Cloud Initiate your free $300 / 30 day trial 3. Follow the Learning Path Tutorials 4. See additional Resources for Oracle Management Cloud 6/26/2018 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 60

61 Getting Started with Oracle Management Cloud Getting Started with Oracle Management Cloud What Is Oracle Management Cloud? How Do I Access Oracle Management Cloud? Signing In to My Services Creating an Oracle Management Cloud Instance Accessing Oracle Management Cloud Console Adding Users and Assigning Roles How Do I Configure License Editions for Oracle Management Cloud? What Are Some of the Typical Oracle Management Cloud Use Cases? 6/26/2018 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 61

62 Learning Path Tutorials Learning Path Tutorials Getting Started with Monitoring Applications Getting Started with Monitoring an IT Infrastructure Installing Oracle Application Performance Management Agents on Oracle WebLogic Servers Installing an Oracle Management Cloud Agent on a Linux System Adding Entities to Oracle Management Cloud Using the Graphical Interface Analyzing Early Warning Alerts Rapid Troubleshooting of an Application s Performance Evaluating Log Analytics Using Sample Logs Analyzing Database Inefficiency Analyzing Host Log Trends to Proactively Monitor Infrastructure Analyzing Host Resources and Forecasting Resource Usage Analyzing and Forecasting Database Tablespace Usage Viewing and Analyzing Critical Threats from Risky Users Analyzing Compliance Violations of Your Infrastructure 6/26/2018 Copyright 2018, Oracle and/or its affiliates. All rights reserved. 62

63 EasyStart Kit for OMC Start here: Instructional Video Guides, Scripts, Sample Data How-to for Key Uses Upload your own logs Detect anomalies Correlate your logs Copyright 2018, Oracle and/or its affiliates. All rights reserved. 63

64 Additional Resources OMC Master Support Note (Doc ID ) Partner Blog Articles Oracle.com OTN Blogs Newsletters Social Media #MgmtCloud Oracle Management Cloud on Oracle Management Cloud LinkedIn Group Oracle Management Cloud YouTube channel Copyright 2018, Oracle and/or its affiliates. All rights reserved.

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66 Contact details Copyright 2018, Oracle and/or its affiliates. All rights reserved.

67 Smarter insight. Swifter action. Swifter action. Copyright 2018, Oracle and/or its affiliates. All rights reserved.