Why chip cards? HELP PREVENT FRAUD: HELP AVOID LIABILITY: ACCEPT MOBILE TAP & PAY TOO: DYNAMIC AUTHENTICATION: Contact us

Transcription

1 Why chip cards? HELP AVOID LIABILITY: Chip cards help protect your business from accepting counterfeit cards and potentially being financially liable for reimbursing fraudulent transactions. HELP PREVENT FRAUD: Chip cards are nearly impossible to copy. Accepting chip cards helps protect your business from fraud associated with accepting counterfeit cards. EMV DYNAMIC AUTHENTICATION: Chip cards create a unique cryptogram for each transaction, assuring that each transaction is authentic. ACCEPT MOBILE TAP & PAY TOO: Many chip card readers also include the ability to accept contactless mobile payments like Apple Pay or Android Pay. VIP Vantiv, LLC. All rights reserved. Contact us

2 Navigating EMV Liability WHAT DOES THAT MEAN FOR MY BUSINESS? To increase the adoption of chip technology, Visa, MasterCard, Discover and American Express implemented a liability shift for counterfeit transactions, effective October Per this liability shift, merchants who have not made the investment in chip-enabled technology may be held financially liable for card-present fraud.! Was a counterfeit copy of a contact Chip card used? YES YES NO YES YES Did the Did the transaction take Was Was the authorization place using a the Chip authorization include valid contact Chip read? approved? fallback card terminal? indicators?! ISSUER LIABLE for transaction. NO NO YES NO NO!!! No chargeback rights available under the EMV Liability Shift. Chip card, non- Chip terminal. MERCHANT LIABLE for counterfeit transaction. Chip card, Chip terminal. ISSUER LIABLE for transaction. MERCHANT LIABLE for counterfeit transaction. If the issuer would have declined the transaction had the authorization contained valid feedback data, THE ISSUER MAY INITIATE A CHARGEBACK for invalid authorization data. FALLBACK TRANSACTIONS Fallback Transactions occur when the chip-reading device or terminal is malfunctioning and the transaction is completed using magnetic stripe or key entered. Such transactions must be authorized online and properly identified as Fallback. In this case, the issuer is liable for the counterfeit transaction. To avoid liability for counterfeit transactions, upgrade to an EMV-enabled terminal today! Contact us for more information about EMV and the October 2015 liability shift. VIP Vantiv, LLC. All rights reserved. Contact us

3 EMV Chip Cards Top 10 questions WHAT ARE CHIP CARDS? Chip card are a standard based on smart card technology that can help protect your business and your customers from financial loss due to the fraudulent use of payment cards at your point of sale. HOW DO CHIP CARDS FIGHT FRAUDSTERS? Chip cards generate a one-time code with every transaction making it nearly impossible to create counterfeit cards for use in stores. WHAT ARE THE MAIN BENEFITS OF CHIP CARDS? Chip cards reduce the risk of counterfeit, lost or stolen card fraud, and reduce card skimming at the POS. Also, you can accept foreign card that are already chip enabled and modernize your POS. HOW MUCH HAS FRAUD BEEN INCREASING IN THE US? Fraud continues to be on the rise. We have seen a 70% increase in credit card fraud since 2007.* WHAT DID THE OCTOBER 1ST LIABILITY SHIFT MEAN? Visa, MasterCard, Discover and American Express implemented a liability shift effective October 1, With the shift in effect, merchants who have not made the investment in chip-enabled acceptance technology may be held financially liable for in-store fraud that could have been prevented with the use of a chip-enabled acceptance device. WHY IS THE TRANSITION TO CHIP CARDS HAPPENING NOW? Chip card adoption around the world over the past several decades has driven more fraud to the United States. The U.S. is one of the last major countries to adopt chip cards, and will need to modify many of its payment processes to fit into the chip card model WILL CHIP CARDS ALWAYS PROTECT AGAINST STOLEN CARDS? Not necessarily. If a chip card is stolen, and the owner has not yet deactivated the account with the issuing bank, the card can be used with a forged signature. Chip cards can be issued with two types of card verification for both credit and debit cards: a) Chip + PIN, and b) Chip + Signature. The majority of cards will be issued as Chip + Signature, with some Chip + PIN. WILL I BE ABLE TO ACCEPT NEW PAYMENT TECHNOLOGIES? Accept mobile and contactless payments such as Apple Pay and Android Pay when you upgrade your terminal or POS system to accept chip cards. Most new payment acceptance devices not only support chip cards, but also process NFC transactions, such as Apple Pay. WHAT DO CHIP CARDS MEAN FOR MY CUSTOMERS? Chip cards can improve your customer experience at the POS and provide customers a safe and seamless checkout process. Consumers know that these cards will help them shop safer, so they will choose merchants who take this seriously and strive to sell safely. WHAT DO I NEED TO DO TO UPGRADE TO CHIP CARDS? You should work with your reseller and POS software provider to implement the best upgrade solutions for your business. Speak to your POS service provider about getting started with the process. You will need to make a software upgrade and ensure that you have a chip card acceptance device before getting started with Vantiv chip card acceptance. Your reseller can direct you to appropriate devices for your business. * Documents/Global/PDF/Industries_5/Accenture-Payments-Transformation-EMV.pdf VIP Vantiv, LLC. All rights reserved. Contact us

4 EMV now BizTracker Infinity

5 Your EMV devices Features EMV NFC contactless P2PE Signature Capture Touch Screen Size VeriFone Vx x 3.4 x 1 Device Resources Videos Data sheets View View Distributors TPG POS portal Vantiv JR 2 EMV Now

6 Device procurement Device procurement process The dsiemvus supports a variety of chip and PIN capable devices. Below is a list of hardware distributors that BizTracker Infinity supports to procure equipment for your merchants. The Phoenix Group (TPG) 1. The Phoenix Group requires each partner to complete the Customer Info Form to register as a buyer. If you already have a TPG customer # you can skip this step. 2. Fill out the device order form in its entirety. 3. the completed form to mercuryorders@phoenixg rouppos.com or fax to JRs POS Depot 1. Partners must first create an account with JRs POS Data to order hardware. 2. To order a device, partners will need to log-in and navigate to Vantiv s ordering page MERCURY-SPECIFIC- PRODUCTS_c_258.html. POS Portal 1. Partners must first create an account with POS Portal to order hardware posportal.com/customer/ac count/create/. 2. To order a device, partners will need to log-in and navigate to the Vantiv ordering page mercury. EMV Now 3

7 Installing your solution Your resources for an easy installation Installation guide for BizTracker Infinity Please reference the resource below for the most current installation guide provided from your POS software provider. A quick reference guide for DataCap EMV software This document provides need to know information about Datacap s software. BizTracker Infinity software integrations Product Credit Debit P2P Token Gift EMV Credit NFC EBT Infinity POS \ v 5.x BizTrackerRetailer 10.0 \ (RocketPOS10) TranSentry 1.1.x BizTrackerRetailer 12.0 \ TranSentry 2.0 MToken/E2E Infinity POS \ 75.x dsiemvus E2E/MToken 4 EMV Now

8 FAQs Q. When I insert the chip card into the device, nothing happens. Why is that? A. When inserting the chip card, make sure the chip is facing the device and is facing up. Also make sure to insert the card firmly until it clicks. If EMV is not enabled in the device, and the card is dipped into the device, nothing will happen. Q. What happens if a consumer presents a magstripe card at an EMV device? A. The EMV device has a magstripe reader in addition to a chip reader, so the consumer would swipe the magstripe card. The dsiemvus control will handle a chip card, contactless card, or a magstripe card. The card would be processed as normal using the magstripe reader. Q. What happens if I insert an EMV Debit card? A. At this time, the device will display APPL NOT AVAIL USE MAG STRIPE. EMV Debit and the adoption of the U.S. common debit standard application will be supported in Q. Why does my chip card prompt for a PIN? A. The chip card is set up to prefer PIN entry. This is a preference set by the cardholder s bank. 2) The PIN pad is set to prefer PIN entry. This is a preference set by Vantiv Tech support. If the cardholder does not know their PIN, they need to be referred to their card issuing bank. Q. What is CVM? A. Cardholder Verification Method. Only applicable to chip cards. CVM defines whether a PIN or signature is required. Q. How can gratuity be handled by an EMV transaction? A. Pre-authorization and pre-auth capture is not supported by EMV. Instead it s handled by a comparable sale and adjust. Tips must be added daily before the batch is closed. 6 EMV Now

9 We re here to help Developer Sales Contact Jim Eldred Developer Technical Contact Miles Bland Vantiv Partnership Contact Jim Sperry Vantiv Technical Support EMV Now 7

10 VIP , Vantiv, LLC. All rights reserved.