Project Quality Management

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1 Project Quality Management

2 Discussion Topics Quality Models Quality Management Activities ISO9000 CMMI

3 What Is a Project? A temporary endeavour undertaken to create a unique product, service, or result A collection of activities and / or work items which are expected or planned to be completed in a pre-determined period of time Within an acceptable budget To fulfil a required scope (work content)

4 Project Characteristics All projects are to be executed within the constraints of the Iron Triangle, to achieve quality deliverables The Project Manager manages trade-offs between the various constraints

5 Project Characteristics (cont d) A well-defined objective Distinct activities for completion A project life cycle Specific duration for each activity, with total completion time and target dates A budget, with means of finance Assigned resources and responsibilities Well-defined organisation structure for management and communication

6 Project Management Activities Identifying requirements; Addressing the various needs, concerns, and expectations of the stakeholders in planning and executing the project; Setting up, maintaining, and carrying out communications among stakeholders that are active, effective, and collaborative in nature; Managing stakeholders towards meeting project requirements and creating project deliverables; Balancing the competing project constraints

7 Project Management Knowledge Areas Integration Management Scope Management Time Management Cost Management Quality Management Human Resource Management Communications Management Risk Management Procurement Management Stakeholder Management Project Management Body of Knowledge (PMBOK) 5 th Edition, 2013

8 Project Life Cycle Executing Initiating Planning Monitoring and Controlling Initiating Initial scope defined Initial financial resources committed Internal and external stakeholders identified. Closing

9 Project Life Cycle Executing Initiating Planning Monitoring and Controlling Planning Establish the total scope of the effort Define and refine objectives Develop course of action required to attain objectives Closing

10 Project Life Cycle Initiating Planning Executing Complete work defined in project management plan to satisfy project specifications Executing Monitoring and Controlling Closing

11 Project Life Cycle Executing Initiating Planning Monitoring and Controlling Closing Monitorng & Controlling Track, review, and orchestrate progress of project identify areas in which changes to plan required Initiate corresponding changes

12 Project Life Cycle Executing Initiating Planning Monitoring and Controlling Closing Conclude all activities across all Project Management Process Groups to formally complete the project, phase, or contractual obligations Closing

13 What Is Quality? Quality simply means that a product should meet its specification and meet the customers needs

14 McCall s Quality Model (1977) Product Revision ability to undergo changes Product Transition adaptability to new environments Product Operations operational characteristics

15 ISO 9126 Quality Model (2001)

16 Software Quality Management Concerned with ensuring that the required level of quality is achieved in a software product. Involves defining appropriate quality standards and procedures and ensuring that these are followed. Aims to develop a quality culture where quality is seen as everyone s responsibility.

17 Quality Management Activities Quality assurance Establish organisational procedures and standards for quality. Quality planning Select applicable procedures and standards for a particular project and modify these as required. Quality control Ensure that procedures and standards are followed by the software development team. Quality management should be separate from project management to ensure independence.

18 Quality of Process Affects Quality of Product Software development process D1 D2 D3 D4 D5 Quality management process Standards and procedures Quality plan Quality review reports

19 Process-Based Quality Assurance Define Process Develop Product Assess Product Quality [else] [yes] Quality Product? Standardise Process

20 Capability Maturity Model Overview LEVEL CHARACTERISTIC KEY PROCESS AREA RESULTS 5 Optimizing 4 Managed 3 Defined Improvement fed back into process (Quantitative) Measured process (Qualitative) Process defined and institutionalized Process change management Technology innovation Defect prevention Quality management Process measurement & analysis Peer reviews Intergroup coordination Software product engineering Integrated software management Training program Organization process definition Organization process focus Productivity and quality 2 Repeatable 1 Initial (Intuitive) Process dependent on individuals (Ad hoc/chaotic) Software configuration management Software quality assurance Software project tracking & oversight Software subcontract management Software project planning Requirements management Survival Risk

21 Quality Assurance and Standards Standards are the key to effective quality management. They may be international, national, organizational or project standards. Product standards define characteristics that all components should exhibit Process standards define how the software process should be enacted.

22 Importance of Standards Encapsulation of best practice- avoids repetition of past mistakes. They are a framework for quality assurance processes - they involve checking compliance to standards. They provide continuity - new staff can understand the organisation by understanding the standards that are used.

23 ISO 9000 An international set of standards for quality management. Applicable to a range of organisations from manufacturing to service industries. ISO 9001 applicable to organisations which design, develop and maintain products. ISO 9001 is a generic model of the quality process that must be instantiated for each organisation using the standard.

24 ISO 9000 Certification Quality standards and procedures should be documented in an organisational quality manual. An external body may certify that an organisation s quality manual conforms to ISO 9000 standards. Some customers require suppliers to be ISO 9000 certified although the need for flexibility here is increasingly recognised.

25 ISO 9000 Quality Management Principles Customer Focus Leadership Involvement of People Process Approach System Approach to Management Continual Improvement Factual Approach to Decision-Making Mutually Beneficial Supplier Relationships

26 Quality Planning A quality plan sets out the desired product qualities and how these are assessed and defines the most significant quality attributes. The quality plan should define the quality assessment process. It should set out which organisational standards should be applied and, where necessary, define new standards to be used.

27 Quality Plan Template Product introduction Description of product, intended market, quality expectations Product plans Critical release dates, distribution and product servicing plans Process descriptions Quality goals Critical product quality attributes Risks and risk management

28 In Summary Project Characteristics Project Management Characteristics Project Quality Management

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