TERMINAL STRUCTURE YOUR VX520 TERMINAL

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2 TABLE OF CONTENTS Terminal Structure Your VX520 Terminal... Terminal Structure Your VX680 Terminal... Getting Started... Purchases... Offline Sales Transactions... Refund... Void Pre-Authorisation Reverse/Cancel Pre-Authorisation Reprint Reports & Settlement

3 TERMINAL STRUCTURE YOUR VX520 TERMINAL INTERNAL THERMAL PRINTER PRINTER DOOR LATCH SERRATED METAL STRIP SWIPE READER TERMINAL DISPLAY F1-F4 KEYS ALPHA-KEY LILA1-4 KEYS KEYPAD CANCEL KEY ENTER KEY CLEAR KEY 1

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6 VX680 Terminal 1. Connect the adapter cord at the bottom of the terminal into the left port (1). Then connect the adapter as shown above (2) and safely connect it to the electrical outlet (3). 3. INTERNET & PHONE LINES If your internet connection is disrupted or the phone line connected to the terminal is in use, you will not be able to process a transaction. 4. CHARGING YOUR BATTERY During normal use, the battery should be charged when its indicator shows one bar or less. When the battery is charging, the LED-indicator blinks as an orange light. When the battery is fully charged the LED light turns green. When the battery needs to be charged the light turns red. The VX520 terminal can be connected to the power cord at all times; this does not affect the battery. The VX680 terminal should not be connected to power at all times. Fully charge the battery and disconnect as overcharging may result in the terminal not functioning correctly. Do not allow the battery to fall below 15% as the terminal may not function correctly. VX680 Terminal VX520 Terminal The battery is attached by placing it on its slot and pressing it downwards. 4

7 5. PAPER Paper sizes differ per terminal. You should only use the appropriate paper (supplied by Sagicor Bank) with the terminal s printer as incorrect paper size of poor quality paper can jam the printer. You should always ensure that the terminal is adequately stocked with paper. 1. Sagicor Bank Paper 6. TURNING ON YOUR MACHINE Turn on the terminal by holding down the green button for five seconds. From the main menu, select the Soft Pay option to process payments. Wait until the terminal boots up and then continue with the transaction. To return to the main menu at any time, press the * button. To sell air time, please select the Top-up option on the home screen. To download updates, please select the Auto-dl option (note this is only to be done if recommended by a technical assistant). 7. CLERK SET UP The Clerk feature allows the merchant to have multiple users operate the same POS terminal and permits tracking of the transactions of each user. The terminal comes standard with 3 clerks (1-3) already created, and users can be assigned a clerk number to be used when performing transactions. The password associated with each clerk is the same as the clerk number. So if a user entered clerk 1 when prompted then the corresponding password is also 1. Merchants are able to add more clerks if necessary. 5

8 Adding a Clerk Step 1: From the main Softpay screen press the first LILA key to scroll to the next page Step 2: Use the function key to select Add Clerk Step 3: Enter supervisor password Step 4: Enter new clerk number and Step 5: Enter supervisor password and. PURCHASES ONLINE SALES TRANSACTIONS Used when card is present and terminal is online and functional For credit card transactions, swipe the credit card, use function keys to select Credit and continue to Step #2. For debit card transactions, swipe the card and continue to step #2 5 Enter transaction amount and press Enter the last 4 digits of the card and to select the currency type. Press Next to choose between JAD or USD and use function keys to confirm selection Enter the Clerk ID and then press (If this is the first use of the machine after settlement, you will be prompted to Log on and then select Yes ). Enter clerk password and 6

9 TIP ADJUSTMENT Used to add tip to a credit card transaction Press LILA button 1 and use function keys to select Tip Adjust Enter supervisor password and 5 6 to select Previous or Next to scroll to other transactions or use function keys to exit screen to select Inv#, then enter the invoice number and press Press Adj if transaction on screen is correct. Enter tip amount and press. If there is no tip, leave tip amount at $0 and press If the client is using a debit card the tip adjustment has to be done immediately when card is swiped. However, if the client is using a credit card the tip can be adjusted after the transaction. KEY ENTERED ONLINE SALES (Available on request)* Used only when a credit card will not swipe due to a problem with the magnetic stripe From Soft Pay main screen, select Sale Online Enter all digits of the card number then press the button to select Credit Enter the card expiration date mm/yy and Use function keys to select the currency type. Press Next to choose between JAD or USD and use function keys to confirm selection Enter the Clerk ID and then press (If this is the first use of the machine after settlement, you will be prompted to Log on and then select Yes ). Enter clerk password and Enter purchase transaction amount then *Subject to approval. 7

10 OFFLINE SALES TRANSACTIONS * Used when card is present and terminal is offline and functional Contact Sagicor s Client Contact Centre and indicate your interest in doing an offline sales transaction. You will be required to provide information as requested by the representative. Once done, you will receive an approval code in order to process the transaction Press first LILA button and use function keys to select Sales Offline Swipe the credit card or key enter the card number if key entered option is active. to select Credit. Enter the last 4 digits of the card and press to select the currency type. Press next to choose between JAD or USD and use function keys to confirm selection Enter the Clerk ID and then press (If this is the first use of the machine after settlement, you will be prompted to Log on and then select Yes ). Enter clerk password and Enter approval code received from Sagicor s Client Contact Centre, then *Offline Transactions must be done by contacting Sagicor s Client Contact Centre. Failure to receive and use a valid approval code will result in the terminal not being able to settle any transactions. 8

11 REFUND REFUND Used to reverse credit card transactions only (usually after the original sale has been settled on the terminal) to select Refund Enter supervisor password then Swipe the credit card or key enter the card number if key entered option is active. to select Credit Press function keys to select Credit If card was swiped in step #3 enter the last 4 digits of the card number and 9 Enter refund amount then press If card was entered manually in step #3, enter the card expiration date mm/yy and press Use function keys to select the currency type. Press Next to choose between JAD or USD and use function keys to confirm selection Enter the Clerk ID and then press (If this is the first use of the machine after settlement, you will be prompted to Log on and then select Yes ). Enter clerk password and 9

12 VOID VOID Used to cancel both debit and credit card transactions prior to settlement to select Void Enter supervisor password then To void the last transaction, select Yes. To void previous transactions by invoice number or card number, select No * If NO is selected in step #3, use function keys to select Inv# to retrieve transaction by invoice number or Acct# to retrieve by account number If Inv# was selected enter the invoice number (found on terminal receipt given to customer) and to select Yes to void and transaction, No to exit or Next to select the next record If Acct# was selected enter the last 4 digits of the card number and *If the original transaction was done with a debit card the user will be prompted for a card swipe (using the same debit card used for the original transaction). If the user swipes a card other than the original card used then the message Different Account # will appear and the process will terminate. 10

13 PRE-AUTHORISATION PREAUTHORISATION-HOTEL/RENTAL Used to temporarily hold funds on a credit card Press first LILA button to get to the second menu screen Press the function keys to select Hotel or Rental then select Pre-Authorisation Swipe card or enter all digits of the card number using the keypad then press to select Credit then Enter last 4 digits on the credit card If card number was entered manually, enter the card expiration date mm/yy and press to select the currency type. Press Next to choose between JAD or USD and use function keys to confirm selection Enter the Clerk ID and then press (If this is the first use of the machine after settlement, you will be prompted to Log on and then select Yes ). Enter clerk password and Enter the amount then Press PRE-COMPLETION/SALES COMPLETION: Used to complete the pre-authorised sale transaction Press first LILA button to get to the second menu screen Use the function keys to select Hotel or Rental then select Pre-Comp 5 6 to select OK to complete for original transaction amount. to select New to complete transaction for larger/ smaller amount than the original transaction amount* to select Inv# to retrieve by invoice number Enter the invoice number (found on terminal receipt given to customer) and Log on Clerk. Enter the Clerk ID and then key. To log on clerk, use function keys to select Yes and enter the clerk password then press *Amounts cannot exceed or be below 15% of the original transaction amount. Pre-complete sales transactions can be refunded only. 11

14 REVERSE/CANCEL PRE-AUTHORISATION Used to delete, reverse or remove pre-authorised transaction Press first LILA button to get to the second menu screen Press function keys to select Hotel or Rental Press function keys to select Rev-Auth Press function keys to select Inv# to retrieve by invoice number 5 6 Enter the invoice number (found on terminal receipt given to customer) and Press function keys to select Yes to delete/ reverse the pre-authorisation transaction or press function key to select No to abort the transaction PRE-AUTHORISATON REPORT/LISTING Used to generate a report of all pre-authorised transactions pending Press first LILA button to get to the second menu screen Press function keys to select Hotel or Rental Press first LILA button to get to the second menu screen Press function keys to select Pre-auth rpt to generate report 12

15 REPRINT SALES RECEIPT Used to reprint the last generated receipt or any generated receipt in the batch before terminal is settled Press the third LILA button Press function keys to select Last Receipt and the last receipt will be printed Press function keys to select Any Receipt or enter inv# of receipt to reprint (only receipts not settled) then press REPORTS & SETTLEMENT REPORTS Used to generate reports from the terminal before settlement Press the fourth LILA button Enter supervisor password then to print Clerk Reports, Detail Reports or Totals Report SETTLEMENT Used to settle the terminal and clear the current transactions Press the fourth LILA button Enter supervisor password then Press the first LILA button and press Settlement Press to confirm JAD or USD transactions. Before settling the machine, we strongly recommend that you print both the Detail Report and the Total Report. If you also use the Clerk feature, we recommend printing the Clerk Report also. 13

16 Let s talk SAGICOR ( ) sagicorjamaica.com SBJ-CCE-POSMAN V1

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