Description Source External assurance

Transcription

1 DNB 2017 The Global Reporting Initiative (GRI) is a network-based organisation which has played a key role in developing the world s most widely used framework for sustainability reporting. The GRI guidelines include principles, s and indicators which can be used by organisations to measures and report economic, environmental and social performance. See globalreporting.org for more information about GRI. DNB bases its reporting on the revised guidelines from the Global Reporting Initiative (GRI) GRI Standard. The table below shows DNB's reporting relative to the GRI guidelines The table has been reviewed by an external auditor, and the report can be found in the annual report. GENERAL DISCLOSURES Description Source Organizational profile Name of the organization page Activities, brands, products, and services page Location of headquarters Location of operations Ownership and legal form page Markets served page Scale of the organization page on employees and other workers page Supply chain dnb.no/sustainabilitylibrary Significant changes to the organization and its supply chain Change in organisation and group management page Precautionary Principle or dnb.no/sustainabilitylibrary initiatives dnb.no/sustainabilitylibrary page Membership of associations dnb.no/sustainabilitylibrary Strategy Statement from senior decision-maker page 4-7 Ethics and integrity Values, principles, standards, and norms of behavior page 12, Governance Governance structure page 76-84, 101, 103 PAGE 1

2 Description Source Stakeholder engagement List of stakeholder groups dnb.no/sustainabilitylibrary Collective bargaining agreements Identifying and selecting stakeholders Materiality Matrix 2016 Stakeholder dialogue 2017 page Approach to stakeholder engagement Materiality Matrix 2016 Stakeholder dialogue 2017 page Key topics and concerns raised dnb.no/sustainabilitylibrary Reporting practice Entities included in the consolidated financial statements page Defining report content and topic Boundaries Materiality Matrix 2016 Stakeholder dialogue 2017 page List of material topics page Restatements of information Key figures, dnb.no/sustainabilitylibrary Carbon accounting report 2017, dnb.no/sustainabilitylibrary Changes in reporting No Reporting period Date of most recent report March 2017, Annual Report Reporting cycle Yearly Contact point for questions regarding the report dnb.no/sustainabilitylibrary Claims of reporting in accordance with the GRI Standards GRI standards core GRI content index dnb.no/sustainabilitylibrary PAGE 2

3 MATERIAL TOPICS DNB material Customer experience GRI 103: Management 2017 GRI General Disclosures Customer satisfaction (KTI, Reptrack) page 6-7,16, 36-37, 131 page 37 page 37 page 39 Ensure innovation and ability meet new customer expectations s DNB-1 Employee survey (Puls) score on innovation page 6-7,16, 29, 131 page 30 page 30 page 29 DNB-2 Innovation As a consequence of the new strategy, a relevant KPI will be in place in Ethical products and services GRI 417: Marketing and Labeling Incidents of non-compliance concerning product and service information and labeling (Finansklagenemda) Incidents of non-compliance concerning marketing communications page 16, page 40 page 40 page 39, Key page 39 Warnings and breaches with voluntary codes DNB-3 Ethical products and services An updated process related to closing the gap related to missing information will start after the for 2017, and is expected to be finished in time for the annual reporting As a consequence of the new strategy, a relevant KPI will be in place in PAGE 3

4 DNB material Employee engagement GRI 403: Occupational Health and Safety s DNB-4 Types of injury and rates of injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities Employee survey score (Puls) for employee engagement page 47 page 47 page 47 page 54 page 54 Types of injury and rates of injury, occupational diseases, lost days, and and number of work-related fatalities, and absenteeism broken down by region. Not applicable. Broken down by region, not available Reporting is based on where the largest share of the employees are located. Attract and develop talents GRI 401: Employment DNB-5 New employee hires and employee turnover by age region and gender Universum score page 49 page 50 page 50 page 54 page 22, Key Rate of employee hires by age, region and gender, total number of employee turnover by age, region and gender. Not applicable Reporting is based on where the largest share of the employees are located. PAGE 4

5 DNB material Employee adaptability management GRI 404: Training and Education 2017 Programs for upgrading employee skills and transition assistance programs rcentage of employees recieving regular performance and career development reviews page 6-7, 48 page 48 page 48 page 48, 54 page 48, 54 Goals and targets Percentage of total employees by gender and employee category A process related to closing the gap related to missing information will start after the for 2017, and is expected to be finished in time for the annual reporting Routine for reporting specific data has been missing. A process for closing the gap related to missing information will start after the for 2017, and in time for the annual reporting Promote financial literacy management page page page DNB-6 Promote financial literacy A relevant indicator will be introduced in relation to the updated materiality matrix. PAGE 5

6 GRI 300 ENVIRONMENTAL STANDARDS SERIES DNB material Integrate sustainability considerations in Investment Management GRI 305: Emissions GHG emissions intensity GRI Financial Services Sector Supplement GRI FS 10 GRI FS11 GRI FS8 Percentage and number of companies held in the institution's portfolio with which the reporting organisation has interacted on environmental or social issues Percentage of assets subject to positive and negative environmental or social screening Monetary value of products and service designed to deliver a specific environmental benefit for each business line broken down by purpose page 6-7, 16, 62, 131 page page page 63, Key page 62-65, Key page 62-65, Key Key figures: dnb.no/en/ about-us/csr/ sustainabilitylibrary.html Integrate sustainability considerations in credit GRI Financial Services Sector Supplement GRI FS8 DNB-7 Monetary value of products and service designed to deliver a specific environmnetal benefit for each business line broken down by purpose Number of new equator principles projects page page page Key figures: dnb.no/en/ about-us/csr/ sustainabilitylibrary.html page 67, dnb. no/en/aboutus/csr/sustainability-library. html PAGE 6

7 DNB material Integrate sustainability considerations in insurance s DNB-8 management Integrate sustainability considerations in insurance The division has been part of a restrucuring process and change of management. Strategic work on sustainability in insurance is planned to start in The division has been part of a restrucuring process and change of management. Strategic work on sustainability in insurance is planned to start in The division has been part of a restrucuring process and change of management. Strategic work on sustainability in insurance is planned to start in PAGE 7

8 GRI 200 ECONOMIC STANDARD SERIES DNB material Promote innovation and restructuring DNB-9 management Promote innovation and restructuring page 59 page 60 page As a consequence of the new strategy, a relevant KPI will be in place in Long term risk management management page page DNB-10 Long term risk management A relevant indicator will be introduced in relation to the updated materiality matrix. Transparency (and anti-corruption) management page 70 page 70 page Goals and targets A process for identifying goals and targets will start after the for 2018, and in relation with the updated materiality matrix. PAGE 8

9 DNB material DNB-11 DNB-12 Communication and training about anti-corruption policies and procedures Reporting and transparency related awards Country-by-country reporting (tax) Key figures: dnb.no/en/ about-us/csr/ sustainabilitylibrary.html Key figures: dnb.no/en/ about-us/csr/ sustainabilitylibrary.html page 77, Key Only total number of employees reported, not governance body members and business partners Routine for reporting specific data has been missing. A process for closing the gap related to missing information will start after the for 2017, and in time for the annual reporting No PAGE 9