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1 INTERNATIONAL PROJECT MANAGEMENT: LEADERSHIP IN COMPLEX ENVIRONMENTS International Project Management: Leadership in Complex Environments Copyright 2010 John Wiley & Sons, Inc. ISBN: Thomas W. Grisham

2 INTERNATIONAL PROJECT MANAGEMENT: LEADERSHIP IN COMPLEX ENVIRONMENTS Thomas W. Grisham John Wiley & Sons, Inc.

3 This book is printed on acid-free paper. Copyright 2010 by John Wiley & Sons, Inc. All rights reserved Published by John Wiley & Sons, Inc., Hoboken, New Jersey Published simultaneously in Canada No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriateper-copy fee to the Copyright Clearance Center, 222 Rosewood Drive, Danvers, MA 01923, (978) , fax (978) , or on the web at Requests to the Publisher for permission should be addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River Street, Hoboken, NJ 07030, (201) , fax (201) , or online at Limit of Liability/Disclaimer of Warranty: While the publisher and the author have used their best efforts in preparing this book, they make no representations or warranties with respect to the accuracy or completeness of the contents of this book and specifically disclaim any implied warranties of merchantability or fitness for a particular purpose. No warranty may be created or extended by sales representatives or written sales materials. The advice and strategies contained herein may not be suitable for your situation. You should consult with a professional where appropriate. Neither the publisher nor the author shall be liable for any loss of profit or any other commercial damages, including but not limited to special, incidental, consequential, or other damages. For general information about our other products and services, please contact our Customer Care Department within the United States at (800) , outside the United States at (317) or fax (317) Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. For more information about Wiley products, visit our web site at Library of Congress Cataloging-in-Publication Data: Grisham, Thomas W. International project management : leadership in complex environments / Thomas W. Grisham. p. cm. Includes bibliographical references and index. ISBN (cloth) 1. Project management. 2. Leadership. I. Title. HD69.P75G dc Printed in the United States of America

4 Contents 1 Introduction 1 2 Framework International Project Manager Standards International Environment Globalization Sustainability International Ethics Laws and Regulations Competition and Value Chains Virtual Environment Multiple Cultures Human Resources International Organizational Structures Collaborative Project Enterprise Managing Change Knowledge Management International Project Structures Financing Summary 68 3 Project Basics Participants International Project Manager Stakeholders Society and Government Project Life Cycle Selection Initiation and Planning Execution and Control Close-out Warranty and Operations Contracting Environments Public-Private Partnerships 98 v

5 vi CONTENTS 4 Leading Diversity (Human Relations and Communications) Cross-Cultural Leadership Intelligence XLQ Model Trust Conflict Management Power Empathy Transformation Communication Culture Virtual Teams Integration Management CPE Structure Partnerships, Joint Ventures, and Alliance Agreements CPE Project Charter Lead Project Manager Stakeholder Analysis Customer Goals and Objectives Initial Project Budget and Duration Governance and Ethics CPE Project Management Plan Disputes Cultural Norms for the Project Joint Project Planning Meetings Scope Management Developing a Project Scope Developing a Work Breakdown Structure Step 1: Organizational WBS Step 2: Value Chain WBS Step 3: Partner WBS Step 4: CPE WBS Scope Change Control Cost and Progress Management Cost and Currency Standards Project Contingency 232

6 Contents vii 7.3 Accuracy of EAC CPE Work Packages Cost Updating and Change Control Physical Progress Risk Management Organizational Project Risk Plan Project Risk Identification and Analysis Organizational Risk Register Partner Risk Register Value Chain Risk Register CPE Risk Register Project Risk Fund and Monitoring Time Management Some Essentials Float, Ethics, and Leadership Developing a CPE Schedule Step 1: Organizational Schedule Step 2: Value Chain Schedule Step 3: Partner Schedule Step 4: CPE Schedule CPE Example Schedule Updates and Change Control Getting the Project Started Changes in Logic Changes in Performance Calculation Scope Changes Quality Management Customer Satisfaction What Is Quality? Project Management Quality Standards Project Management Quality Plan Product Quality Aspects Service Quality Aspects CPE Quality Monitoring and Control Procurement Management The Basics Technical Conditions 330

7 viii CONTENTS 11.3 Legal Conditions Structures and Strategies Bidding and Negotiations Monitoring and Control CPEs in the Future Project, Program, CPE CPE Structure Project Management Information System International Project Management and Business in the Twenty-First Century Visions of Twenty-First-Century Society Business and International Project Management Conclusion and Grisham s Laws 373 References 377 Glossary 387 Index 399

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