SAP SuccessFactors Learning Marketplace

Transcription

1 SAP SuccessFactors Learning Marketplace Today more than ever, learning leaders are working to help their organizations improve competitiveness, increase revenue, and improve customer satisfaction. Yet most organizational Learning efforts remain internally focused on training and talent development, with little to no focus on external audiences such as customers, communities, and partners. SAP SuccessFactors Learning Marketplace is a powerful solution that helps learning leaders transform their organizations and execute a digital strategy to improve customer, community and partner engagement. 1 / 5

2 With the SAP SuccessFactors Learning 'Marketplace', learning organizations can now take a huge step forward with a simple, comprehensive, modern external training solution. They can work with business leaders in marketing, sales, and partner organizations to: Attract and Satisfy Customers: Sell training, troubleshoot problems, provide information Engage Communities: Interact with associations or groups of people Enable Partners & Business Ecosystems: Enable the business ecosystem to more effectively sell, support, service, and/or implement products or services Realize Improved Marketing: Reinforce the organization s brand Drive Revenue from the Training Organization: Offer courses and training for sale across any of the scenarios above Offer online, instructor-led and blended courses on your website 2 / 5

3 Attract and Satisfy Customers Increase adoption of your products and services, while at the same time improving and ensuring customer satisfaction and delight. Enable your customers to maximize their use of your products and services and improve their satisfaction by providing product training. Customers who purchase products or services with related training become repeat customers. Enable Partners and Business Ecosystems Train and certify your channel partners, resellers, dealers and franchisees. Certify your external business network on your products and solutions, and in return benefit from improved productivity and new revenue recognition. Engage Communities Learning provides an added value for members by providing certification courses and other learning experiences as a community membership benefit. Realize Improved Marketing Drive organizational and/or product-level brand alignment and reinforcement. Every interaction with your organization is an experience that speaks to your mission and vision. Drive Revenue from the Training Organization Recoup the cost of developing and delivering training by selling your existing courses and certification programs. Organizations extending learning to both customers and partners saw nearly double the increase in year-over-year revenue per FTE (Full Time Equivalent). Source The Aberdeen Group Support multiple payment types 3 / 5

4 vq217 SAP SuccessFactors Learning 'Marketplace' is an integrated learning and commerce suite that has multiple components: Complete learning management (LMS) capabilities Core course management Qualification and certification management Online content handling Schedule management Training resource management Exam generation and management Course consumption tracking Business rule definitions for audience segmentations Advanced, powerful commerce engine Support for multiple credit card processors Integration to financial and global tax engines Support for fraud detection Flexible customer experience engine Web content management Search engine optimization Public and private product pages Configurable user registration process Marketing promotions and recommendations Flexible catalog presentation Native responsive design for cross-platform deployments Get Started Immediately SAP SuccessFactors Learning 'Marketplace' removes the technical burden that companies face when trying to deploy training outside the employee base. Until now, Learning solutions have been geared toward compliance and HR, external and for-profit training was an after thought, and the unique needs of the external learner and external programs were minimally addressed. With this powerful, turnkey solution, you can leverage the training content you already have and get started transforming your organization. Offer promotions and recommendations 4 / 5

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