Finacle Omnichannel Hub. Unified Digital Engagement Solution

Size: px
Start display at page:

Download "Finacle Omnichannel Hub. Unified Digital Engagement Solution"

Transcription

1 Finacle Omnichannel Hub Unified Digital Engagement Solution

2 Finacle Omnichannel Hub Reimagine banking with a seamless cross-channel experience Today banks are dealing with the most connected, aware and communicative customers ever in an era of margin pressures; uncertain economic and social trends; on-the-go technology and newer paradigms such as blockchain and pervasive IoT; newer technology enablers for non-traditional competitors; and, changing customer aspirations on offerings, channels of adoption and paradigms of open banking. Customers expect their banks to adapt to their needs and preferences, and make services available on a channel and time that s convenient to them. They demand their interactions to be truly omnichannel - allowing them to initiate a transaction in one channel and seamlessly complete it in another. And more importantly, the user engagement must be consistent across assisted and unassisted channels. However, most of the financial institutions are saddled with silo-based channel applications leading to inadequate inter-channel communications and disparate processes. Hence, banks find it exceedingly difficult to provide consistency of information and personalization of service across channels that their customers desire. Realizing this, banks around the world have adopted differentiated omnichannel experience as an important theme in their business and technology plans. Banks are looking to leverage their existing investments in channel applications to execute their newer channel engagement plans effectively and seamlessly ensuring that all channels (assisted and unassisted) are able to deliver these innovations at par with efficiency. 2 External Document 2017 EdgeVerve Systems Limited

3 Finacle Omnichannel Hub Finacle Omnichannel Hub is a unified digital engagement solution that empowers banks to offer seamless and consistent banking experience across channels. Leveraging this solution, banks can centralize channel rules and business processes to accelerate the launch of new channels as well as the rollout of new products and services across channel applications. The solution helps banks enhance customer engagement by delivering consistent real-time information of sales and services across channels. It enables customers to navigate seamlessly across channels without losing the transaction context. It offers comprehensive insights into customers channel usage and preferences to empower banks to design optimal channel strategies for various segments. A robust integration platform enables banks to deploy the framework along with their existing channel applications, to significantly lower Total Cost of Ownership (TCO). Finacle Omnichannel Hub is a host and channel agnostic solution that integrates with back-end line-of-business systems in a loosely coupled fashion ensuring scalability and high performance. Banks can choose to deploy the solution independently or in an integrated manner with Finacle channel solutions, such as Finacle online banking and Finacle mobile banking. They can also take the progressive approach of deploying the solution with one channel application first, and gradually extending it to the others. Where is Omnichannel hub needed? As banks strategize across their system of records, engagement and experience, it becomes an imperative to have a mature system of engagement which can stand the test of changing trends to support their long term strategy and growth plans. This is where the Omnichannel Hub from Finacle plays a key role. Online Banking Mobile Banking Digital Wallets Branch Solution Systems of experience System of engagement Systems of records Digital Experiences Digital Engagement Digital Business Engines Point apps like SME Enable, Youth Banking, Mobile Teller Core Treasury Liquidity Management Open APIs for engagement-customer, Fintech & 3rd party developer Omnichannel Hub Payments Trade Finance CRM Wealth Management Embedded analytics & AI 3 External Document 2017 EdgeVerve Systems Limited

4 Functional Architecture Assisted Channels Unassisted Channels Channel Administration Customer Entitlement Transaction Administration Channel Context Manager Channel Maintenance Retail Entitlement End User Functionality Retail Activity Inquiry Segment Maintenance Corporate Entitlement Assisted User Functionality Corporate Activity Inquiry Monitoring Auditing Infrastructure Modules Reporting Infrastructure Scheduling Alerting Omnichannel Hub Finacle Integration Platform Deposits Payments CRM Loans Wealth Management Key Modules Channel administration This unified digital engagement solution empowers banks to centralize channel rules and business processes in assisted as well as selfserve channels. It enables banks to configure customer segment specific rules such as amount based limits, authorization setup, among others. These rules are applied across channel applications to ensure a tailored experience to various customer segments across channels. In addition, the channel administration module captures rules associated with various banking channels - such as authentication modes and financial and non-financial services allowed. This ensures unified and optimum control across channel applications. Customer preferences and entitlements This module acts as a centralized repository for maintaining customer-specific entitlements and preferences. It enables the personalization of channel experiences by customers themselves as well as by their relationship managers. Customers can define their preferences for financial and non-financial services such as transaction limits, authentication preferences, currency preferences, which can be uniformly or selectively applied across various channels. 4 External Document 2017 EdgeVerve Systems Limited

5 Channel context manager Channel context manager enables a seamless cross channel experience for customers. This module maintains a context of transactions in the form of snapshots, which can be inquired by customers or bank users. It enables seamless channel hopping by providing users the flexibility to resume saved transactions from a different channel. This module percolates information and actions emerging from crosschannel transactions to appropriate channel applications. Transaction administration This module acts as a central engine for maintenance of various transaction rules. Leveraging this, banks can define rules for various types of financial and non-financial transactions such as bill payments and trade administration. The transaction administration module helps banks understand and analyze customer preferences and usage patterns across channels. It enables them to track key performance indicators (KPIs) to measure the success of various channels in advancing customer acquisition, retention and right-sell goals. Business Benefits Superior customer experience The Finacle Omnichannel Hub amplifies customer experience by delivering consistent and seamless experience across channels. The solution captures the context of ongoing transactions to ensure that customers can move across interaction channels seamlessly without having to repeat information that they have already provided in another channel. As transactions and data are updated in real time, customers have access to latest information irrespective of the channel used, making banking convenient, consistent and truly delightful. Business agility The solution orchestrates interactions between various channels and back office solutions to accelerate introduction of new products and services across channels. Banks can roll out new channels swiftly and manage them centrally by using this unified digital engagement solution. Manage costs The solution facilitates reuse through a centralized channel management platform, to eliminate duplicated effort for launching similar capabilities across channel applications. The unification of various customer touch points helps banks better understand customer behavior across segments, as well as their product/channel preferences and price sensitivity. This enables them to optimize channel usage and migrate low cost transactions to low cost channels. Banks can thus deploy high value branch staff in specialized functions thereby reducing customer service costs. Higher success in selling and servicing By enabling deeper understanding of channel preferences by customers, the solution enables banks to deploy marketing campaigns through appropriate channels to increase success rates. This essentially empowers banks to execute strategies to bring right product to the right customers through the right channel. 5 External Document 2017 EdgeVerve Systems Limited

6 Industry Recognitions Finacle Omnichannel Hub has been recognized as a leader by multiple Industry analysts as a Leader as well as by multiple industry associations with awards across the spectrum of digital banking. Leader with broad business capabilities, rich support for customer experience and an advanced support for customer touch points across channels The Forrester Wave : Digital Banking Engagement Platforms, Q The Forrester Wave is copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change. Ovum Decision Matrix: Selecting a Digital Banking Platform, EdgeVerve Systems is a market leader. Finacle Omnichannel Hub provides a solid digital banking platform solution that caters to the needs of the digital economy and enables banks to deliver next-generation services on digital channels. Ovum recommends that banks shortlist the solution when considering their choice of digital banking platform. - Noora Haapajärvi, Analyst, Ovum Best System Solution - Juniper FUTURE DIGITAL AWARDS Finacle Omnichannel Hub offers comprehensive digital banking capabilities across channels enabling unique personalization capabilities for customers. XCelent award in Digital Banking Infosys Finacle conferred with XCelent award for Advanced Technology and Breadth of Functionality among 10 global vendors assessed by Celent in the Digital banking space 6 External Document 2017 EdgeVerve Systems Limited

7 Customer Success A few marquee success stories of customers who have leverages Finacle Omnichannel Hub in their growth Journey include: RAKBANK RAKBANK- one of the UAE s most dynamic financial institutions Current user base of more than 210,000 Chose Finacle in line with its strategy to take advantage of opportunities in Corporate and Retail banking with Online banking, Omnichannel Hub, Mobile Banking and Finanz Tools RBL Bank RBL Bank One of the fastest growing bank with over 3.54 million customers, 246 branches Leverages Finacle Core, Omnichannel Hub and APIs to power its growth One of the leading bank in world to power open APIs led growth Standard Bank Standard Bank Group is the largest African bank by assets of over USD 165 billion Leverages Finacle Core, Omnichannel hub and channel solutions to power its growth Operates in 20 countries on the African continent 7 External Document 2017 EdgeVerve Systems Limited

8 Serving nearly 16.5% of the world adult population. BY THE NUMBERS >1 billion consumers >100 countries >1.3 billion accounts About Infosys Finacle Finacle is the industry-leading digital banking solution suite from EdgeVerve Systems, a wholly owned product subsidiary of Infosys. Finacle helps traditional and emerging financial institutions drive truly digital transformation to achieve frictionless customer experiences, larger ecosystem play, insights driven interactions and ubiquitous automation. Today, banks in over 100 countries rely on Finacle to service more than a billion consumers and 1.3 billion accounts. Finacle solutions address the core banking, omnichannel banking, payments, treasury, origination, liquidity management, Islamic banking, wealth management, analytics, artificial intelligence, and blockchain requirements of financial institutions to drive business excellence. An assessment of the top 1250 banks in the world reveals that institutions powered by the Finacle Core Banking solution, on average, enjoy 7.2% points lower costs-to-income ratio than others. For more information, contact finacle@edgeverve.com EdgeVerve Systems Limited, a wholly owned subsidiary of Infosys, Bangalore, India. All Rights Reserved. This documentation is the sole property of EdgeVerve Systems Limited ( EdgeVerve ). EdgeVerve believes the information in this document or page is accurate as of its publication date; such information is subject to change without notice. EdgeVerve acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. This document is not for general distribution and is meant for use solely by the person or entity that it has been specifically issued to and can be used for the sole purpose it is intended to be used for as communicated by EdgeVerve in writing. Except as expressly permitted by EdgeVerve in writing, neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or otherwise, without the prior written permission of EdgeVerve and/ or any named intellectual property rights holders under this document.

DELIVERING SEAMLESS BANKING ANYWHERE, ANYTIME

DELIVERING SEAMLESS BANKING ANYWHERE, ANYTIME DELIVERING SEAMLESS BANKING ANYWHERE, ANYTIME Reimagine your banking experience Mobility is at the center of the IoT trends driving a connected consumer, with a relentless focus on enhancing the digital

More information

UNITED BANK FOR AFRICA TRANSFORMS IT S TECHNOLOGY PLATFORM

UNITED BANK FOR AFRICA TRANSFORMS IT S TECHNOLOGY PLATFORM UNITED BANK FOR AFRICA TRANSFORMS IT S TECHNOLOGY PLATFORM Profile United Bank for Africa Plc is a leading financial services group in sub-saharan Africa, with presence in 20 African countries, as well

More information

Delivering engaging customer experience. Finacle Digital Engagement Suite

Delivering engaging customer experience. Finacle Digital Engagement Suite Delivering engaging customer experience Finacle Digital Engagement Suite 2 External Document 2018 EdgeVerve Systems Limited Opportunity in the age of the empowered customer Are you ready to take it? Digital

More information

FINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER

FINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER FINACLE CORE BANKING TRANSFORMATION MAKES EQUITY BANK STRONGER, LEANER AND FITTER Profile Equity Bank is a leading commercial bank in Kenya offering retail banking, microfinance and related services. The

More information

SaaS Digital Banking Suite

SaaS Digital Banking Suite SaaS Digital Banking Suite An affordable and easy to deploy solution, hosted on a secure local cloud. Designed to service the needs of Australian Community Owned Banks and small banks, it combines world

More information

A STRATEGY FRAMEWORK FOR PLATFORM BANKS Point of View

A STRATEGY FRAMEWORK FOR PLATFORM BANKS Point of View A STRATEGY FRAMEWORK FOR PLATFORM BANKS Point of View A strategy framework for platform banks No two banks are exactly the same, so it stands to reason that every bank will choose a different platform

More information

Finacle Offerings on Cloud Design your own cloud journey

Finacle Offerings on Cloud Design your own cloud journey Finacle Offerings on Cloud Design your own cloud journey 2 I External Document 2017 EdgeVerve Systems Limited Why banking in cloud? The cloud is transforming banking. Today, anyone can hold the power of

More information

CASE STUDY. Housing Bank for Trade and Finance (HBTF) Transforming legacy to leadership. Profile

CASE STUDY. Housing Bank for Trade and Finance (HBTF) Transforming legacy to leadership. Profile CASE STUDY Housing Bank for Trade and Finance (HBTF) Transforming legacy to leadership Profile Amman, Jordan-headquartered The Housing Bank for Trade and Finance (HBTF) traces its history to 1973 when

More information

FINACLE ASSURE. Powering new levels of system availability and performance

FINACLE ASSURE. Powering new levels of system availability and performance FINACLE ASSURE Powering new levels of system availability and performance It may come as no surprise to you that banks today are spending considerable time, effort and money on maintaining IT applications

More information

FINACLE SERVICES: API MANAGEMENT USING CA API GATEWAY

FINACLE SERVICES: API MANAGEMENT USING CA API GATEWAY FINACLE SERVICES: API MANAGEMENT USING CA API GATEWAY Executive Summary Banks embarking on a digital transformation in today s connected world need to thrive, compete and evolve. To accelerate this transformation,

More information

DELIVER A TRULY DIGITAL WALLET EXPERIENCE. Powering customer engagement and business growth. Finacle Digital Wallet Solution

DELIVER A TRULY DIGITAL WALLET EXPERIENCE. Powering customer engagement and business growth. Finacle Digital Wallet Solution DELIVER A TRULY DIGITAL WALLET EXPERIENCE Powering customer engagement and business growth Finacle Digital Wallet Solution The universal adoption of smart phones has opened up a ubiquitous channel which

More information

OPEN APIs-HOW TO MONETIZE YOUR APIs FOR ACCELERATED GROWTH

OPEN APIs-HOW TO MONETIZE YOUR APIs FOR ACCELERATED GROWTH OPEN APIs-HOW TO MONETIZE YOUR APIs FOR ACCELERATED GROWTH APIs as a construct has been around for quite a while, however, banks have been slow to embrace the power that APIs and Open Banking can bring.

More information

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION

ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION ACCELERATING DIGITIZATION THROUGH NEXT-GENERATION INTEGRATION Introduction and market scenario An explosive nexus of four digital forces mobile, cloud, social media, and big data combined with the Internet

More information

CMO Challenges Today: How Are They Reacting?

CMO Challenges Today: How Are They Reacting? DIGITAL MARKETING Building deeper consumer relationships through experience contextualization and personalization, analytics for insights-driven action, and digital program execution for superior ROI.

More information

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner.

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner. FINACLE PAYMENTS An advanced enterprise payments services hub to modernize your business Financial institutions are constantly challenged to keep up with the changes happening in the payments. Changing

More information

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner.

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner. FINACLE PAYMENTS An advanced enterprise payments services hub to modernize your business Financial institutions are constantly challenged to keep up with the changes happening in the payments. Changing

More information

WHITE PAPER MICRO FUNCTIONS BUILDING BLOCKS FOR FINANCIAL SERVICES IN THE OPEN WORLD

WHITE PAPER MICRO FUNCTIONS BUILDING BLOCKS FOR FINANCIAL SERVICES IN THE OPEN WORLD WHITE PAPER MICRO FUNCTIONS BUILDING BLOCKS FOR FINANCIAL SERVICES IN THE OPEN WORLD Introduction We live in a world of constant change. From the Industrial Revolution in the 1800s, to the Information

More information

10 ideas to WiN in the EMERGiNG MARKEtS

10 ideas to WiN in the EMERGiNG MARKEtS 10 ideas to WIN IN THE EMERGING MARKETS Reaching the next billion For global brands, the next wave of growth is in the emerging markets. The opportunity: billions of consumers and billions of dollars in

More information

Best Stories of Omni-channel Commerce

Best Stories of Omni-channel Commerce Best Stories of Omni-channel Commerce Unified consumer experience with e-commerce and self-care for a large telecom operator across 16 countries Customer advocacy increased by up to 20% 3 million savings

More information

Accelerate Profitable Growth in the Emerging Markets. Maximize Visibility I Amplify Reach I Minimize Cost

Accelerate Profitable Growth in the Emerging Markets. Maximize Visibility I Amplify Reach I Minimize Cost Accelerate Profitable Growth in the Emerging Markets Maximize Visibility I Amplify Reach I Minimize Cost Reaching the next billion Emerging markets Represent more than 80% of the world s population over

More information

BEING TRULY DIGITAL WITH FINACLE

BEING TRULY DIGITAL WITH FINACLE BEING TRULY DIGITAL WITH FINACLE TRULY DIGITAL Today, banking is changing faster than ever. Rapid evolution of technologies is disrupting the prevalent business models of banks. The modern customers are

More information

FINACLE TREASURY SOLUTION

FINACLE TREASURY SOLUTION FINACLE TREASURY SOLUTION Manage growing complexities Finacle treasury solution is a highly scalable, multi-entity enabled solution that is designed to help banks manage multiple challenges while optimizing

More information

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner.

payment platforms that can service payment requirements globally, across the enterprise in a cost effective and flexible manner. FINACLE PAYMENTS An advanced enterprise payments services hub to modernize your business Financial institutions are constantly challenged to keep up with the changes happening in the payments. Changing

More information

High Tech: How Channel Visibility Helps Make Smarter Business Decisions You can t manage what you can t measure W. Edwards Deming

High Tech: How Channel Visibility Helps Make Smarter Business Decisions You can t manage what you can t measure W. Edwards Deming viewpoint High Tech: How Channel Visibility Helps Make Smarter Business Decisions You can t manage what you can t measure W. Edwards Deming Abstract In this globalized economy, high-tech enterprises have

More information

API Gateway Digital access to meaningful banking content

API Gateway Digital access to meaningful banking content API Gateway Digital access to meaningful banking content Unlocking The Core Jason Williams, VP Solution Architecture April 10 2017 APIs In Banking A Shift to Openness Major shift in Banking occurring whereby

More information

ADVANTAGE YOU. Drive TCO* reduction through Infosys TIBCO solutions

ADVANTAGE YOU. Drive TCO* reduction through Infosys TIBCO solutions ADVANTAGE YOU Drive TCO* reduction through Infosys TIBCO solutions Overview Even with the list of comprehensive features provided by the TIBCO suite of products, organizations face varied challenges in

More information

FINACLE CORPORATE BANKING

FINACLE CORPORATE BANKING FINACLE CORPORATE BANKING Be a strategic partner to your corporate clients Corporate banking business continues to face headwinds globally. Intensifying competition, surging regulatory costs, rising capital

More information

ServInsights. Turn Multi-channel Analytics on. Unlock Real Business Value from Customer Interactions.

ServInsights. Turn Multi-channel Analytics on. Unlock Real Business Value from Customer Interactions. ServInsights Turn Multi-channel Analytics on Unlock Real Business Value from Customer Interactions www.servion.com Today s customers are more empowered than ever before. They are digitally savvy, demanding,

More information

WHITE PAPER LEVERAGING 3-C PHILOSOPHY FOR ENHANCED ROI FROM CHANNELS

WHITE PAPER LEVERAGING 3-C PHILOSOPHY FOR ENHANCED ROI FROM CHANNELS WHITE PAPER LEVERAGING 3-C PHILOSOPHY FOR ENHANCED ROI FROM CHANNELS Introduction The problems of this world cannot possibly be solved by sceptics or cynics whose horizons are limited by the obvious realities.

More information

MAN, MACHINE AND FINANCE - THE FINANCE ORGANIZATION THROUGH 2030

MAN, MACHINE AND FINANCE - THE FINANCE ORGANIZATION THROUGH 2030 MAN, MACHINE AND FINANCE - THE FINANCE ORGANIZATION THROUGH 2030 Disruption All Around Universally, organizations are being buffeted by several forces. Empowered consumers are demanding more and forgiving

More information

SEVEN FEATURED PEGA CASE STUDIES. Different needs, different industries, tailored solutions leveraging Pega solutions

SEVEN FEATURED PEGA CASE STUDIES. Different needs, different industries, tailored solutions leveraging Pega solutions SEVEN FEATURED PEGA CASE STUDIES Different needs, different industries, tailored solutions leveraging Pega solutions TELECOM PROVIDER KEEP ITS PROMISE TO ITS CUSTOMERS When you re a leading telecommunications

More information

WHITE PAPER. Cloud-Based Human Capital Management: Accelerating Organizational Evolution to be #MoreTogether. Abstract

WHITE PAPER. Cloud-Based Human Capital Management: Accelerating Organizational Evolution to be #MoreTogether. Abstract WHITE PAPER Cloud-Based Human Capital Management: Accelerating Organizational Evolution to be #MoreTogether Abstract Now is the time for HR to evolve and make the transition from carrying out regular functions

More information

IRIS DIGITAL BANKING PLATform

IRIS DIGITAL BANKING PLATform IRIS DIGITAL BANKING Platform DIGITAL BANKING OVERVIEW The emergence and convergence of the SMAC technologies has led to a major shift in consumer behavior in terms of their service expectancy levels across

More information

INFOSYS BPM DIGITAL Empowering you to cash on digital opportunities

INFOSYS BPM DIGITAL Empowering you to cash on digital opportunities INFOSYS BPM DIGITAL Empowering you to cash on digital opportunities Digital has emerged as a pack of possibilities, connecting the enterprise with stakeholders like never before. As a business leader today,

More information

BEST STORIES FOR DIGITAL IN COMMUNICATION SERVICES

BEST STORIES FOR DIGITAL IN COMMUNICATION SERVICES BEST STORIES FOR DIGITAL IN COMMUNICATION SERVICES Omni-channel Experience Delivered to Large UK-based Telco Global online transformation with self-care and e-commerce for consumers across 16 countries

More information

Are You Ready for Robots in Procurement?

Are You Ready for Robots in Procurement? Are You Ready for Robots in Procurement? BB&T Rohan Ranadive SVP, EVM Program Group Manager EdgeVerve Systems Limited Nitesh Banga Senior VP Client Services sig.org/summit Are you ready for Robots in Procurement?

More information

PERSPECTIVE. Assuring the digital utilities transformation. Gaurav Kalia Client Solution Manager

PERSPECTIVE. Assuring the digital utilities transformation. Gaurav Kalia Client Solution Manager PERSPECTIVE Assuring the digital utilities transformation Gaurav Kalia Client Solution Manager 1. Latest trends in utilities With a multitude of industries embracing the digital revolution, the utilities

More information

Business Applications. Building Smarter Businesses Powered by AI

Business Applications. Building Smarter Businesses Powered by AI Business Applications Building Smarter Businesses Powered by AI Advancing to the Next Frontier for Enterprises We re surrounded by applications, relying upon them to simplify a variety of everyday tasks

More information

Accelerating Business Agility with Boomi

Accelerating Business Agility with Boomi ipaas and API Management: Accelerating Business Agility with Boomi Paul Pasko Senior Sales Engineer, Dell Boomi The Need for ipaas Dell Boomi ipaas AGENDA Dell Boomi AtomSphere Dell Boomi API Management

More information

WHITE PAPER. Integrated Profitability Analytics The Need, Struggles, and Future

WHITE PAPER. Integrated Profitability Analytics The Need, Struggles, and Future WHITE PAPER Integrated Profitability Analytics The Need, Struggles, and Future Introduction The financial services industry enjoyed relatively high margins for a very long time. But globalization, a digital

More information

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance

Accenture and Salesforce. Delivering enterprise cloud solutions that help accelerate business value and enable high performance Accenture and Salesforce Delivering enterprise cloud solutions that help accelerate business value and enable high performance 1 Businesses and governments around the world are increasingly adopting and

More information

THE EVOLUTION OF CRM HOW MASS MARKETING DIED OUT AND WAS REPLACED BY A PERSONALIZED APPROACH THAT IS NOW THRIVING IN THE DIGITAL ERA

THE EVOLUTION OF CRM HOW MASS MARKETING DIED OUT AND WAS REPLACED BY A PERSONALIZED APPROACH THAT IS NOW THRIVING IN THE DIGITAL ERA THE EVOLUTION OF CRM HOW MASS MARKETING DIED OUT AND WAS REPLACED BY A PERSONALIZED APPROACH THAT IS NOW THRIVING IN THE DIGITAL ERA It has been a long journey since 2010, when the idea of a 360-degrees

More information

How do banks deliver a superior omni-channel experience and cut costs?

How do banks deliver a superior omni-channel experience and cut costs? Genpact Challenger thinking Using technology to scale efficiently. How do banks deliver a superior omni-channel experience and cut costs? A Genpact report Genpact Challenger thinking Using technology to

More information

Investor Meet BFS Key Growth Areas Ravi Vaidyanathan. Hexaware Technologies. All rights reserved.

Investor Meet BFS Key Growth Areas Ravi Vaidyanathan.   Hexaware Technologies. All rights reserved. Investor Meet BFS Key Growth Areas Ravi Vaidyanathan 1 Our Market Positioning Positioning Buy Side Sell Side Retail & Corp Banking Enterprise Market Differentiated domain point solutions Targeted Sub-Vertical

More information

FRESH INSIGHTS FROM REAL-TIME DATA, COURTESY AI-DRIVEN ANALYTICS

FRESH INSIGHTS FROM REAL-TIME DATA, COURTESY AI-DRIVEN ANALYTICS FRESH INSIGHTS FROM REAL-TIME DATA, COURTESY AI-DRIVEN ANALYTICS Do customers care about real vanilla versus artificial flavors? Does high quality trump premium pricing? Confectionary brands try to answer

More information

DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA

DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA DIGITAL TRANSFORMATION WITH INTELLIGENT SOLUTIONS FROM INFOSYS AND PEGA Introduction Today, organizations want smart digital initiatives that can transform their business to drive top and bottom line growth.

More information

BEST STORIES OF INFOSYS SALESFORCE IMPLEMENTATION

BEST STORIES OF INFOSYS SALESFORCE IMPLEMENTATION BEST STORIES OF INFOSYS SALESFORCE IMPLEMENTATION Sales Cloud implementation with CloudSense CPQ and Order Management System, for a leading European cable company Seamlessly integrated Force.com with CloudSense,

More information

WHITEPAPER. Maximizing Automation ROI with Process Discovery

WHITEPAPER. Maximizing Automation ROI with Process Discovery WHITEPAPER Maximizing Automation ROI with Process Discovery 1 TABLE OF CONTENTS Introduction to Intelligent Automation 3 Why Do Automation Implementations Fail to Meet Expectations? 3 What is the Alternative

More information

Converting Complaints to Customer Experience A Framework to Redefine the Complaint Management Process in Banks WHITE PAPER

Converting Complaints to Customer Experience A Framework to Redefine the Complaint Management Process in Banks WHITE PAPER Converting Complaints to Customer Experience A Framework to Redefine the Complaint Management Process in Banks WHITE PAPER Deficiency in the current Complaints Management process A seamless and consistent

More information

CHANGE IMAGINED. CHANGE DELIVERED

CHANGE IMAGINED. CHANGE DELIVERED Murmuration is a phenomenon that results when hundreds, sometimes thousands, of starlings fly in swooping, pivoting coordinated moves through the sky. Always in agile unison. And with remarkable ability

More information

CONSUMER BANKING: GREATER EXPECTATIONS

CONSUMER BANKING: GREATER EXPECTATIONS CONSUMER BANKING: GREATER EXPECTATIONS EXECUTIVE SUMMARY In the U.S. alone, more than 207 million consumers own and use a smartphone every day, and worldwide, that number is expected to exceed 2 billion

More information

MODERNIZING THE MIDDLEWARE

MODERNIZING THE MIDDLEWARE MODERNIZING THE MIDDLEWARE Most large organizations rely on middleware to help bridge gaps between multiple and distinct applications, including mobile, cloud, and on-premise apps. However, what complicates

More information

perspective Googlization and Amazonization of Procurement Essential building blocks for increasing user and spend adoption

perspective Googlization and Amazonization of Procurement Essential building blocks for increasing user and spend adoption perspective Googlization and Amazonization of Procurement Essential building blocks for increasing user and spend adoption Introduction Making an informed choice on sourcing and procuring best quality

More information

Smart City Payment Solution

Smart City Payment Solution Smart City Payment Solution 1 Copyright Notice 2017 Hashcash Consultants. All Rights Reserved. This documentation is the sole property of Hashcash Consultants. Hashcash Consultants believes the information

More information

Progressive Organization PERSPECTIVE

Progressive Organization PERSPECTIVE Progressive Organization PERSPECTIVE Progressive organization Owing to rapid changes in today s digital world, the data landscape is constantly shifting and creating new complexities. Today, organizations

More information

NAVIGATE YOUR NEXT. Our strategic direction. Salil Parekh CEO & MD

NAVIGATE YOUR NEXT. Our strategic direction. Salil Parekh CEO & MD Safe Harbor Certain statements mentioned in this presentation concerning our future growth prospects are forward-looking statements regarding our future business expectations intended to qualify for the

More information

Transforming the financial services contact center

Transforming the financial services contact center Market briefing Transforming the financial services contact center With the growth of FinTech and rising consumer expectations, the financial services contact center is undergoing radical transformation.

More information

BEING TRULY DIGITAL WITH FINACLE

BEING TRULY DIGITAL WITH FINACLE BEING TRULY DIGITAL WITH FINACLE TRULY DIGITAL Today, banking is changing faster than ever. Rapid evolution of technologies is disrupting the prevalent business models of banks. The modern customers are

More information

TRANSFORMING THE LANDSCAPE FOR INSURANCE CLAIMS

TRANSFORMING THE LANDSCAPE FOR INSURANCE CLAIMS TRANSFORMING THE LANDSCAPE FOR INSURANCE CLAIMS To serve a growing customer base and improve customer experience across all touch points, enterprises are attempting to move away from siloed Systems of

More information

WHITE PAPER. Assuring success in blockchain implementations by engineering quality in validation

WHITE PAPER. Assuring success in blockchain implementations by engineering quality in validation WHITE PAPER Assuring success in blockchain implementations by engineering quality in validation Arvind Sundarraman, Business Development Executive, Infosys Validation Solutions Introduction to blockchain

More information

TECHNOLOGY PLATFORM STRATEGY

TECHNOLOGY PLATFORM STRATEGY TECHNOLOGY PLATFORM STRATEGY Dr. Wolfram Jost Chief Technology Officer Capital Market Day 2018 March 12, 2018 SAFE HARBOR This presentation includes forward-looking statements based on the beliefs of Software

More information

RBC Capital Markets Financial Institutions Conference 2018

RBC Capital Markets Financial Institutions Conference 2018 RBC Capital Markets Financial Institutions Conference 2018 Terry Dolan Vice Chairman, Chief Financial Officer Jeff von Gillern Vice Chairman, Technology and Operations Services March 6, 2018 U.S. BANCORP

More information

ENABLING SALES TEAMS TO CREATE WINNING QUOTES

ENABLING SALES TEAMS TO CREATE WINNING QUOTES ENABLING SALES TEAMS TO CREATE WINNING QUOTES At the root of the recent failure of several companies like Sears, Barnes & Nobles, and Toys R Us is their inability to provide unique yet valuable offers

More information

Banking and Capital Markets

Banking and Capital Markets Banking and Capital Markets Ashok Vemuri Member of the Executive Council & Global Head, BCM Safe Harbor Certain statements made in this Analyst Meet concerning our future growth prospects are forward-looking

More information

Finacle. Haragopal. Vice President

Finacle. Haragopal. Vice President Finacle Haragopal Vice President Safe Harbor Certain statements made here concerning Infosys future growth prospects are forward-looking statements which involve a number of risks and uncertainties that

More information

No to fraud. Yes to business.

No to fraud. Yes to business. No to fraud. Yes to business. Here s the question that was facing Radial Inc, a major provider of fraud management services to the e-commerce industry: how do you combat fraud and improve customer experience

More information

Transforming the retail contact center

Transforming the retail contact center Market briefing Transforming the retail contact center In a changing business and technological landscape with rising consumer expectations, the retail contact center is undergoing radical transformation.

More information

Introduction. Powerful forces are reshaping the banking industry.

Introduction. Powerful forces are reshaping the banking industry. Introduction Powerful forces are reshaping the banking industry. Customer expectations, technological capabilities, regulatory requirements, demographics and economics are together creating an imperative

More information

DevOps Journey. adoption after organizational and process changes. Some of the key aspects to be considered are:

DevOps Journey. adoption after organizational and process changes. Some of the key aspects to be considered are: VIEWPOINT DevOps Background The world is being transformed in fundamental ways with software and communication technologies. As bits reshape and pervade the atoms, connecting us and the world around us,

More information

Reimagining Legacy Applications to Embrace Digital Transformation

Reimagining Legacy Applications to Embrace Digital Transformation Reimagining Legacy Applications to Embrace Digital Tackling the challenge and impact of legacy systems on digital transformation strategies Digital transformation is here; it is already a disruptive driving

More information

What a Core Transformation Offers Your Bank

What a Core Transformation Offers Your Bank What a Core Transformation Offers Your Bank FIS Consulting 800.822.6758 Current State of the Banking Industry The banking industry struggles with top line growth as sources of new revenue remain elusive.

More information

PERSPECTIVE. Monetize Data

PERSPECTIVE. Monetize Data PERSPECTIVE Monetize Data Enterprises today compete on their ability to find new opportunities, create new game - changing phenomena and discover new possibilities. The need for speed, accuracy and efficiency

More information

Accelerate enterprise cloud adoption with Virtusa

Accelerate enterprise cloud adoption with Virtusa CLOUD SERVICES Accelerate enterprise cloud adoption with Virtusa Cloud based integrated systems and processes have become central to an organization s business strategy and key to digital transformation

More information

Infosys Enterprise Gamification Platform

Infosys Enterprise Gamification Platform Infosys Enterprise Gamification Platform Gamification = Influencing the user engagement!! Digital Engagement technique to Motivate People to change their Behaviors by combining the usage of Game Mechanics

More information

INCREASING VALUE AND GTM OF B2B CONNECTEDNESS WITH API ECONOMY

INCREASING VALUE AND GTM OF B2B CONNECTEDNESS WITH API ECONOMY INCREASING VALUE AND GTM OF B2B CONNECTEDNESS WITH API ECONOMY From Digital Illusion to Digital Reality DIGITAL BEAUTY IS MORE THAN SKIN DEEP Demands of Digital Reality Modernization of enterprise systems

More information

VIEW POINT UNDER ONE UMBRELLA. How an integrated global business services (GBS) model can add value to your organization. Abstract

VIEW POINT UNDER ONE UMBRELLA. How an integrated global business services (GBS) model can add value to your organization. Abstract VIEW POINT UNDER ONE UMBRELLA How an integrated global business services (GBS) model can add value to your organization. Abstract As organizations deliberate on ways to derive maximum value from their

More information

FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH

FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH NOVEMBER 2017 FOR CSPs, IoT-ENABLEMENT SERVICES CAN ACCELERATE REVENUE GROWTH 2017 TECHNOLOGY BUSINESS RESEARCH, INC. TABLE OF CONTENTS 3 Introduction Still early days 4 Early IoT adopters face challenges

More information

Payments Transformation The Time to Act is Now Oracle Open World 2018

Payments Transformation The Time to Act is Now Oracle Open World 2018 Payments Transformation The Time to Act is Now Oracle Open World 2018 Ramanathan (Ram) Arunachalam Product Development Head Oracle Financial Services Multi-Dimensional Forces Leading to Deep Structural

More information

Digital 2025: Digital is Core, Digital is Data. Lee J. Volante, Head of Strategic Engagement, Temenos Asia Pacific 19 th May 2017

Digital 2025: Digital is Core, Digital is Data. Lee J. Volante, Head of Strategic Engagement, Temenos Asia Pacific 19 th May 2017 Digital 2025: Digital is Core, Digital is Data Lee J. Volante, Head of Strategic Engagement, Temenos Asia Pacific 19 th May 2017 Who are We 2000+ Banking & Finance Clients, 140+ Countries 150 across Asia

More information

DIGITAL OUTLOOK BANKING INDUSTRY

DIGITAL OUTLOOK BANKING INDUSTRY www.infosys.com INTRODUCTION Twelve months ago, our conversation with bankers about the most important strategic and technology trends for 2017 was dominated by the rise of the banking ecosystem, arrival

More information

PREDICTIVE ANALYTICS FOR DATA-DRIVEN DECISIONS

PREDICTIVE ANALYTICS FOR DATA-DRIVEN DECISIONS PREDICTIVE ANALYTICS FOR DATA-DRIVEN DECISIONS The past few months have seen several enterprises moving from conducting proofs of concept or deliberating with their investments on data analytics to finally

More information

Bank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge

Bank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Bank Platform Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Fiserv is the U.S. market leader in account processing services. More than one-third of U.S.

More information

An Introduction to Oracle Identity Management. An Oracle White Paper June 2008

An Introduction to Oracle Identity Management. An Oracle White Paper June 2008 An Introduction to Oracle Identity Management An Oracle White Paper June 2008 An Introduction to Oracle Identity Management INTRODUCTION Oracle Identity Management's best-in-class suite of identity management

More information

INFORMATION UNIFIED. Streamline Transfer Agency and Investor Servicing. Oracle FLEXCUBE Investor Servicing

INFORMATION UNIFIED. Streamline Transfer Agency and Investor Servicing. Oracle FLEXCUBE Investor Servicing INFORMATION UNIFIED Streamline Transfer Agency and Investor Servicing Oracle FLEXCUBE Investor Servicing Higher Profitability, Optimized Customer Service on a Comprehensive Transfer Agency and Fund Distribution

More information

PORTFOLIO MANAGEMENT Thomas Zimmermann, Solutions Director, Software AG, May 03, 2017

PORTFOLIO MANAGEMENT Thomas Zimmermann, Solutions Director, Software AG, May 03, 2017 UNLEASH YOUR DIGITAL VISION #WITHOUTCOMPROMISE Innovation in Business & IT Transformation PORTFOLIO MANAGEMENT Thomas Zimmermann, Solutions Director, Software AG, May 03, 2017 2017 Software AG. All rights

More information

AURAS. Future ready integration platform for Omni-channel & Digital transformation initiatives.

AURAS. Future ready integration platform for Omni-channel & Digital transformation initiatives. AURAS Future ready integration platform for Omni-channel & Digital transformation initiatives www.aspiresys.com The Digital Revolution has radically transformed all businesses. Connected devices have fundamentally

More information

ORACLE SUPPLY CHAIN MANAGEMENT PRACTICE

ORACLE SUPPLY CHAIN MANAGEMENT PRACTICE ORACLE SUPPLY CHAIN MANAGEMENT PRACTICE Today s enterprises need to be in a state of constant preparedness to address new challenges arising in the fast-changing global economic environment. Infosys Oracle

More information

Technology at the Heart of Transformation. Bank of Alexandria

Technology at the Heart of Transformation. Bank of Alexandria Technology at the Heart of Transformation Technology at the Heart of Transformation OVERVIEW The Challenge Create a unified technology environment for the bank s operations to meet the demands of strategic

More information

Better financial services through

Better financial services through Finance +Intelligence By William Genovese, VP Strategy Planning Banking, Financial Services and IT Solutions, Huawei Better financial services through a Better Connected World The rise of Fintech Digital

More information

WHITE PAPER. Accelerating growth in online retail with the digital factory. Abstract

WHITE PAPER. Accelerating growth in online retail with the digital factory. Abstract WHITE PAPER Accelerating growth in online retail with the digital factory Abstract With the world going increasingly digital, retailers are dealing with the challenges of rapid changes in customer habits,

More information

Transforming the B2B contact center

Transforming the B2B contact center Market briefing Transforming the B2B contact center Emerging technologies and changing business consumer habits are transforming the customer relationship. Find out how the contact center can help you

More information

IBM Global Technology Services. Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai

IBM Global Technology Services. Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai IBM Global Technology Services Weaving the solution Dharanibalan Gurunathan 1 st August, Mumbai agenda 1 Driving innovation and growth Designing and implementing service-oriented 2 architectures 3 Connectivity

More information

Speed to Value with Documentum xcelerated Composition Platform

Speed to Value with Documentum xcelerated Composition Platform Speed to Value with Documentum xcelerated Composition Platform Charles Banyay Principal Product Manager, xcp Group Content & Archiving Division EMC Corporation 1 What will you do? How do I reduce operating

More information

KNOWLEDGE-BASED ENGINEERING (KBE) Key product-development technology to enhance competitiveness

KNOWLEDGE-BASED ENGINEERING (KBE) Key product-development technology to enhance competitiveness KNOWLEDGE-BASED ENGINEERING (KBE) Key product-development technology to enhance competitiveness Overview Today s competitive environment demands innovative ideas to bring high quality products to the market

More information

INFOSYS PROCUREMENT AND PLANNING PRACTICE

INFOSYS PROCUREMENT AND PLANNING PRACTICE INFOSYS PROCUREMENT AND PLANNING PRACTICE Need for best-of-breed and procurement solutions in today s era In today s cut-throat competition, organizations are increasingly realizing the relevance of lean

More information

DIGITAL EXPERIENCE PLATFORM SERVICES THAT POWER YOUR JOURNEY TO GREAT

DIGITAL EXPERIENCE PLATFORM SERVICES THAT POWER YOUR JOURNEY TO GREAT www.hcltech.com DIGITAL EXPERIENCE PLATFORM SERVICES THAT POWER YOUR JOURNEY TO GREAT HCL s Digital Marketing solution for the CPG Industry CMO Perspective CPG INDUSTRY - A QUICK VIEW OF DIGITALIZATION

More information

Retail Loan Origination Solution

Retail Loan Origination Solution Solution Sheet Retail Loan Origination Solution Financial institutions across the globe are witnessing waves of changes sweeping across the Retail Loan Origination Process. There is a felt need for dynamic

More information

PERSPECTIVE. Reimagining online experiences with digital experience platforms

PERSPECTIVE. Reimagining online experiences with digital experience platforms PERSPECTIVE Reimagining online experiences with digital experience platforms Introduction Digital is reshaping human lives and redefining the way users go about doing work, business, and play. Digitally

More information

Your Emerging Market Retail Supply Chain: Is it Demand Driven?

Your Emerging Market Retail Supply Chain: Is it Demand Driven? viewpoint Your Emerging Market Retail Supply Chain: Is it Demand Driven? Abstract Consumer-driven companies eyeing the pot of gold at the end of the emerging market rainbow face a wide spectrum of challenges

More information

Responsive enterprise the future of the enterprise PERSPECTIVE

Responsive enterprise the future of the enterprise PERSPECTIVE Responsive enterprise the future of the enterprise PERSPECTIVE Experience is not merely a buzzword today, it is quickly becoming a key differentiator in the digital world. Parameters such as quality, pricing,

More information