TECHNOLOGY FOR THE ECE PROFESSIONAL

Transcription

1 TECHNOLOGY FOR THE ECE PROFESSIONAL GRANT ROSOVE & CHRISTI DAVIS, DGI/NOHO SOFTWARE ZHIWEN TAN, MCT TECHNOLOGY NORBERT HAUPT & KEVIN SMITH, CONTROLTEC, INC.

2 CHILD CARE SERVICES PROVIDING SUPERIOR SERVICE PRESENTED BY GRANT ROSOVE, DGI/NOHO SOFTWARE

3 DELIVERING ONLINE SERVICES EFFICIENCY DEFINED

4 UTILIZE TECHNOLOGY TO ACHIEVE EFFICIENCY IN DELIVERING SERVICES Efficiency Inefficiency

5 ONLINE TOOLS FOR SUCCESS EMPOWER FAMILIES PARENTS - PROVIDERS

6 ONLINE TOOLS FOR FAMILIES Provide families with instant access to child care referrals 24 hour online access to provider information allows families to obtain referrals at their convenience

7 ONLINE TOOLS FOR PROVIDERS Access to payment information Download forms Update licensing information and contact information

8 ONLINE TOOLS FOR PARENTS Pay family fees and tuition online View and download documents and invoices Update contact information and wait list information

9 ONLINE TOOLS FOR STAFF Electronic Document Storage Automate Document Workflows Biometric Attendance Capture

10 WHAT IS EFFICIENT TECHNOLOGY? Integrated Platform Eliminate Redundant Data Collection Transfer Data Electronically Empower Families, Providers, Parents and Staff with online tools

11 AB 274 and why it matters : Document, attendance & client communication in digital age Presented by ZhiWen Tan Child Care I Your Passion I Our Mission

12 All Started With Attendance Sheet Agency Provider Family Agency Agency Archive

13 Challenges Time Consuming Communication Delay Killing Trees Very Very Expensive Potential Fraud $15.75 per Payment

14 Frustration

15 What Can We Do?

16 A Lot of NOs

17 Power of Voice

18 Yes We Did It!

19 What Has Changed

20 Possibility Discussion SEC. 2. Section (b) The monthly attendance record or invoice shall include the dates and times of attendance. Verification of attendance shall be made at the end of each month by single signature, under penalty of perjury, of both the parent or guardian of the child receiving services and the child care provider (c) The monthly attendance record or invoice may be maintained by the child care provider in original format or electronically. SEC. 3. Section (a) Alternative payment programs and providers operating or providing services pursuant to this article may maintain records electronically, subject to compliance with necessary state and federal auditing requirements. Records that may be maintained electronically include, but are not limited to, the following:

21 Healthcare Tech Adoption

22 Customer

23 Customer

24 Provider

25 Path To Innovation

26 NATIONAL TRENDS IN CHILDCARE SUBSIDY PRESENTED BY NORBERT HAUPT AND KEVIN SMITH, CONTROLTEC, INC.

27 DISCLAIMER The information provided in these slides are for education only. Some of the information may not be completely up to date or accurate.

28 HISTORY ON STATES Centralized states administer childcare programs at the state level Distributed states administer childcare programs at the local level (counties, agencies) In 2000, there were 41 centralized states and 9 distributed states (CA, FL, NY, OH, VA, NC, GA, CO, NV) In 2013, only CA (and possibly FL) are still distributed

29 EBT CONVERSIONS TO E-CHILDCARE EBT (Electronic Benefits Transfer) automates foodstamp and WIC programs Cardswipe systems have transformed attendance taking for childcare Oklahoma was the first state to convert to a card swipe around 2003 Eligibility, case management and time & attendance functionality is separated

30 CARD SWIPE SYSTEMS Oklahoma Indiana North Carolina South Carolina Colorado Virginia Tennessee Wyoming Alabama Ohio

31 PARENT DISTRIBUTION SYSTEMS Utah Kansas

32 BIOMETRIC FINGER SCAN SYSTEMS Wisconsin (launched, but withdrew under Governor Walker) Louisiana (finger scan on swipe card device) Mississippi (finger scan on swipe card device, but facing provider pushback in court)

33 CALIFORNIA Most complex environment Diverging business rules, even within counties and agencies Some counties administered by multiple agencies No state-wide general attendance collection mechanism Difficult for fraud investigation

34 NEW YORK Oversight by the New York State Office of Children and Family Services (OCFS) Administered by 57 County Social Service Departments Approximately 90K Children and 30K Providers

35 ISSUES IN NEW YORK Various Interpretations of State Business Rules Mix of Manual and Automated Systems No Centralized Reporting Labor Intensive State/County Interfaces Providers Not Being Paid in a Timely Manner Suspected Provider Fraud

36 NEW YORK S GOAL: Single Centralized Web Based System

37 SYSTEM GOALS Improve the Timeliness and Accuracy of Payments Increase Fiscal Accountability Reduction of Improper Payments Fraud Detection and Prevention Reduce the Burden of Manual Processes on Counties and Providers Improving the Recruitment and Retention of Child Care Providers

38 THE RESULT Child Care Time and Attendance System

39 CHILD CARE TIME AND ATTENDANCE SYSTEM MAJOR COMPONENTS Welfare System Interface Eligibility and Case Management Tools Licensing System Interface Multiple Attendance Collection Methods Payment Calculation and Processing State Fiscal Interface Centralized Reporting Program Integrity Fraud Prevention 2014

40 BENEFITS Consistent application of state business rules Single Accepted Payment Calculator for all Districts Advanced Attendance Collection Methods Speed up the Payment Process Provider Electronic Submission Timesheet Downloading Biometric Submission in Pilot

41 ELECTRONIC ATTENDANCE RESULTS 57% Of Attendance Done Electronically 25% of Payments Processed before the 5 th of the Month Biometric Devices being Deployed

42 Q & A THANK YOU!