Solution Highlights: Jordan Berger - Purchasing and Project Manager, Radnet Inc

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1 We were enthralled by how a thousand plus extensions were implemented so quickly - not to mention, over a quarter of savings on total communication costs - and a completely new and exciting set of features... Jordan Berger - Purchasing and Project Manager, Radnet Inc OfficeConnect TM Enterprise OfficeConnect Enterprise is a highly scalable Cloud Communications Service that allow single or multi-location organizations to dramatically cut the capital investments and operating expenses of managing enterprise-wide communications, simplify communications infrastructures and accelerate the deployment of Unified Communications and Contact Center applications. Solution Highlights: Highly Scalable up to 65,000 users and 1000 office locations per customer Eliminate capital expenses of buying and serving PBX systems, Unified Communication and Contact Center servers, licenses and phones Ongoing Savings predictable monthly expenses per user per month. Eliminating on-going IT & maintenance. Consolidating various phone systems across sites An in-office experience anywhere with rich UC and collaboration features Always up-to-date - always up and running Business continuity and disaster recovery with a guaranteed SLA (Service Level Agreement) Centralized control of your applications, features and users in the cloud. Allow administrators and users to manage their own settings, quickly, through a robust secure web-based portal Be assured of superior call quality and reliability with Quality-of-Service monitoring and rock solid SLAs Open, standard-based, interface for easy integration with customer applications such as CRM, ERP, Databases, , Instant Messaging, and Directories

2 Branch Office Branch Office PSTN OfficeConnect Enterprise PHONE FEATURES CONTACT CENTER UC / MOBILITY Mobile User Remote User INTERNET Main Office Small Branch Office Small Branch Office Phone System Cloud-based PBX hosted and managed in UniVoIPs geographically redundant and secure US data centers. Mitel MiCD-based including 500+ phone system features Individual DID, Toll Free numbers and minutes included Up to 65,000 users and 1000 branch offces per Enterprise customer Contact Center Unprecedented flexibility, agility and control with robust phone channel capabilities, including: Inbound calling Automated and manual outbound dialing Interactive voice response (IVR) Integrated multichannel desktop and phone panel Mobility Solutions Freedom to work anywhere, anytime, on any device. Free people from location constraints while providing a consistent experience in or out of the offce. Unified Communication Employees have anywhere, anytime to messages with an integrated, fully featured voice mail system, unified messaging, and an automated attendant.

3 Cost Effective All inclusive, per-user subscription pricing means you get everything you need for one low, per-user price with no hidden fees. OfficeConnect Enterprise eliminates the need to buy and maintain a phone system on your premises and gives you everything you need from industry-leading phones, productivity-enhancing unified communications applications, unlimited local and long distance to the U.S. and Canada and other useful features - all at an affordable fixed monthly recurring charge. What does this all mean for you? The ability to source all of your communications needs at a reasonable and very predictable per-user-fee. Feature Rich and Reliable Based on the Multi-Instance Communications Director (MICD) by Mitel, a leader in solving the communications challenges of businesses for over 30 years, OfficeConnect Enterprise gives you the enterprise-class features and reliability you need to portray a professional, image and drive satisfaction. While OfficeConnect Enterprise is targeted to businesses with 50 to 5000 users, our single software stream powers Unified Communications Solutions used by companies with tens of thousands of users. Our solution includes Mitel MiCD PBX as well as Mitel Contact Center and Oaisys Call recording technologies, all hosted in our West and East coast data centers. Advanced yet Easy to Use As your business changes and grows, you don t need to worry about how much capacity your communications system has you have complete flexibility to add and change users as your business requires it. Intuitive, customizable and easy-to-use web-based features mean your users will be able to take advantage of all of the productivity-enhancing features OfficeConnect. Single Vendor Simplicity At UniVoIP we deliver a complete cloud based solution that can include everything from advanced IP phones, network services (Internet, private networks), to on-site installation and unlimited support. The result is a single company to deal with and no finger-pointing between multiple vendors in the event of a problem. UniVoIP s Personal Touch gets you up and communicating quickly. UniVoIP trained technicians come to your site to install service, train your users and to get you up and communicating quickly. During your first day of service and beyond - when you are getting familiar with the solution and customizing features like Auto Attendants or Ring Groups, you are assigned one or multiple dedicated account managers to help you with questions or requests. The Right Solution for Your Company Reliable and Secure OfficeConnect Enterprise is hosted in highly secure data centers. In case your office loses power or goes offline, your Auto-attendant will manage your calls for you and with Mobile Twinning you can easily re-route your calls to mobile or external users to ensure that you will never miss a call. Unlike many hosted solutions, built on open-source technology or expensive BroadSoft solution, OfficeConnect Enterprise is built on technology that Mitel has built from the ground up. Mitel maintain it and we understand its every detail. Leadership and Stability Mitel, a leader in the Magic Quadrant for Unified Communications, has been an industryrecognized pacesetter in solving the communications challenges of small and medium sized businesses for over 30 years. We ve used UniVoIP 10 years experience and Mitel to design a service that will meet your needs. The Right Solution for Your Business. You can take comfort in knowing that at UniVoIP, we aren t pushing you toward a hosted solution because that s all we offer. We can also offer a comprehensive portfolio of customer premise-based solutions.

4 Cloud PBX With OfficeConnect Enterprise, your business has it s own PBX in the cloud, which means you have to a multitude of easy-to-use, enterprise-class features for one low monthly fee. All you need to make OfficeConnect Enterprise work is reliable Internet or private network services. UniVoIP can provide that if you need it. Auto-attendant Present a professional image with a customized autoattendant(s) that greets your customers and directs their calls Open / Closed schedule: plays different greetings during open and closed business hours Dial by Name Directory: provides a company directory that uses names as the dialing method Multi-level auto attendant allows a hierarchical menu to be programmed on the auto attendant. This provides callers with self-service options (for example, Press 1 for Sales ) to reach individuals, departments, pre-recorded information, or to leave voice messages. Calling Features Call Forward. Redirect calls to an alternate number Call Transfer. Attended or blind call transfer. Call Waiting. Alternate between two calls. Call History. Keep track of names and numbers of all answered and unanswered incoming and outbound calls. View and place a callback with the touch of one key. Caller ID so you can see who is calling before you answer. Ad-hoc conference calls with up to eight parties Music on Hold provides callers with music or information while they are waiting for a call to be connected. Ring Groups provide the ability to ring all members of a group sequentially or simultaneously. Voic Individual, password-protected and easy-to-use,voic box for every user forwarding enables voic s to be forwarded to as wave files, so users can manage all of their messages from one in-box Record a call that allows users to record a conversation and save it in their voice mailbox A tutorial that assists new users with mailbox setup Easy-to-use menus that allows users to send urgent, private, or certified messages Message Waiting Indicator light Mobility Eliminate location constraints while providing a consistent communications experience in or out of the office. Deliver unified communications and collaboration capabilities to the mobile devices or tablets of choice, regardless of make or network. Consolidate communications. Give workers control over all their business communications. Hotdesking. Log into any OfficeConnect Enterprise IP Phone, located at any of your offices, or even at home, to personal preferences and have calls routed to the device they are logged in to.

5 Cloud Contact Center Your contact center is the primary interface to your organization, for your most valuable asset your customers. Providing excellent service that will nurture these customer relationships and ensure operational efficiency involves more than managing call-handling times and abandon rates. Main benefits of UniVoIP Contact Center solution include: Give customers a choice on how they communicate Provide Self-service options Profile customers for the biggest return Give agents and supervisors the right tools for success Visualize the entire picture Manage your workforce Ensure business continuity Media Distribution & Routing Applications Automatic Call Distribution routes calls to the most appropriate group, based on the type of service required by the caller, and ensures calls are appropriately distributed within a group according to such attributes as the caller s priority, which agent they last spoke to, or the agent s skill level or idle time. Calls can be automatically re-routed or agent availability changed, based on current queue conditions. IVR Routing - Interactive Voice Response (IVR) and advanced routing help you to intelligently manage callers and their expectations, provide options for self-service, and deliver announcements to callers in queue, such as expected wait time and position in queue. An intuitive drag and drop graphical user interface allows you to quickly and easily build and manage call flows Multimedia Contact Center enables you to efficiently integrate and maintain service levels across multi-channel contact types in addition to voice, including , web chat, fax, SMS, voice mail, and social media. Agent & Supervisor Productivity Softphone and Supervisor tool provide computer telephony integration with your agents desktop phones or turn their computers into IP-based phones. They deliver point-and click functionality for ACD agent functions and common agent actions, as well as customer information such as caller ID and DNIS. Screen Pop a desktop pop-up application provides agents with customer information using data pulled from your customer database. Integrations are available for most market leading CRM solutions. Outbound Dialing offers automated dialing that delivers calls directly to agents for outbound call center tasks such as marketing campaigns and sales follow-up. Remote Agents Mitel Teleworker Solution extends the full voice and data capabilities of your contact center to agents working at home or remotely, without the need or expense associated with VPN services. Call Recording OfficeConnect Enterprise provides robust, enterpriseclass, call recording capabilities and quality assurance functionality, including: Secure Call Recording Reviewing and Sharing our technology provides a secure means of reviewing, sharing and adding notes to call recordings. Integrated Live Call Monitoring feature allows users to connect to one centralized location to easily and efficiently monitor all agent interactions in real-time. Benefits include easy monitoring to calls occurring across all locations, such as those handled in a remote or branch office. Automatic Call Monitoring feature provides realtime automatic live monitoring of calls meeting criteria predefined by management. Supervisors may begin hearing

6 Enterprise s & Peripherals Reliable, top-of-the-line, IP phones for offices, conference rooms, reception and more. All phones and hardware are covered by full replacement waranty for the duration of your contract. MiVoice 5360 Gigabit MiVoice 5340e Gigabit MiVoice 5330e Gigabit Phone MiVoice 5320e Gigabit Phone Full feature, enterprise-class, color touch display phone that delivers graphically rich applications to users. Designed for any enterprise executive or manager, teleworker and contact center supervisor. Full feature enterprise-class phone designed for any executive or manager, hot-desk users, teleworkers and contact center agents and supervisors. Perfect for the enterprise desktop and featuring a large display and 24 self-labeling buttons that can be programmed for a variety of functions. This full-feature, entry-level display phone with embedded Gigabit support is for companies that need rich communications applications and services. 7 color, touch display (480 pixels x 800 pixels) 6 backlit display 6 backlit display 6 backlit display 48 multi-function, programmable, self-labeling feature keys 6 context-sensitive softkeys for intuitive feature Superior audio quality HTML toolkit support Embedded Gb support Gadget sidebar for one-touch to Internet-based or embedded applications 48 multi-function, programmable, self-labeling feature keys 6 context-sensitive softkeys for intuitive feature Embedded Gb support Menu key provides onetouch to embedded applications ihands-free speakerphone operation (full duplex) 24 multi-function, programmable, self-labeling feature keys 3 context-sensitive softkeys for intuitive feature Embedded Gb support HTML toolkit support Eight programmable, onetouch, multi-function, self labeling keys (for speed dialing, line appearances, and feature ) Dual embedded Gigabit Ethernet ports HTML Desktop Toolkit 12 fixed function keys DECT TECH VoIP Cordless Base station with 1 handset SIP Cordless Phone designed for small business and SoHo who are looking for immediate cost saving but scalable SIP-based mobile communications system. Combining the benefits of wireless communication with rich business features of Voice over IP telephony, User can benefit from freedom of movement, lifelike voice communications, multitasking convenience, professional features like intercom, transfer, call forward, 3-way conferencing, PoE etc. Mitel MiVoice 5610 DECT Handset and IP DECT Stand Mitel s newest peripheral for the desktop portfolio is the MiVoice 5610 DECT Handset and MiVoice IP DECT Stand for the MiVoice 5300 Series s. This unique ory offers unprecedented convenience and limited mobility for users. The MiVoice 5610 DECT Handset, with full dial pad and vibrant, illuminated color screen, gives users the freedom and mobility to move away from their desk within their office or adjacent offices.

7 MiVoice 5324/5224 MiVoice 5320 MiVoice 5312 MiVoice 5304 This phone is designed for communications-intensive companies that require a converged IP infrastructure. This full-feature, entry-level display phone with embedded Gigabit support is for companies that need rich communications applications and services. This multi-line desktop phone features 12 programmable keys and is user-friendly, making it perfect for teleworkers, office workers and technical support staff. A cost-effective entry-level display phone with a small base, making it perfect for hotel guest rooms, educational classrooms, retail stores and for teleworkers. White, backlit, graphics display Large graphics display White, backlit, graphics display White, backlit, graphics display 24 programmable multifunction keys with dual-color LED indicators (for speed dialing, line appearances, feature ) Eight function keys Browser-based desktop user tool programming for easy to telephone system features Eight programmable, onetouch, multi-function, self labeling keys (for speed dialing, line appearances, and feature ) Dual embedded Gigabit Ethernet ports HTML Desktop Toolkit 12 fixed function keys Twelve programmable multifunction keys with dual-color LED indicators (for speed dialing, line appearances, feature ) Eight function keys Browser-based desktop user tool programming for easy to telephone system features Two lines with LED indication: one prime line and one programmable key with LED Seven programmable keys: speed dials, features codes, paging, conferencing, voic etc Twelve-button numeric keypad Polycom SoundStation IP 6000 Conference Unit Delivering superior performance for midsize conference rooms, the Polycom SoundStation IP 6000 conference phone offers a price-to-performance breakthrough for SIP environments. It comes with advanced features, such as broad interoperability and remarkable voice quality. The SoundStation IP 6000 features Polycom HD Voice technology, which boosts productivity and reduces listener fatigue by turning ordinary conference calls into crystalclear, interactive conversations that sound as natural as being there. OfficeConnect Receptionist IP Console UniVoIP s OfficeConnect IP Console incorporates the traditional telephony touch and feel, including LED s for simulated Busy Lamps, and software buttons that can be pressed. The familiar features ensure a smooth transition path to the software console, and the intuitive design means there is no need for costly, time-consuming training sessions. Programmable Key Modules (PKM) The 12- and 48-button Mitel Programmable Key Modules (PKMs) extend the capabilities of the Mitel MiVoice 5324, 5330, and 5340 s with additional buttons and LED indicators.