IT & MEDIA SERVICES IT Mission Providing effective technology environments that support changing lives through education.

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1 IT & MEDIA SERVICES IT Missin Prviding effective technlgy envirnments that supprt changing lives thrugh educatin. IT Visin NSC IT & Media Services is a leader in sustainable technlgy innvatin actively engaged with the campus cmmunity and building partnerships with peers. Advancing Student Success Enhanced Cmputer Lab Supprt Deply integrated scheduling slutin (r25live with ctclink Migrate t centralized Class Schedule Searchable Schlarships Database Better SAC Supprt Make the Call Center the primary pint f cntact fr all things IT Classrm technlgy supprt / upgrade Ubiquitus WiFi cverage acrss the 65 acre site Enable elearning blended classes in every classrm (156) Enable mre specialty learning envirnments within standard IT Gvernance Centralized helpdesk sftware fr ticketing and client interactin Excelling in Teaching & Learning WHERE WE ARE GOING FOR Enabling full functinality f elearning sftware in the classrms Classrm Technlgies standardized user experience Mre student Internships in IT Expanded nline training fr new and existing services Updated web service fr faculty and staff LMS supprt Supprt fr faculty prjects / db s Business Intelligence (reprts / data dashbards) Supprt fr student servers and research fr the BAS and similar degrees Building Cmmunity Updated campus infrastructure Interactive campus map w/ pints f interest Prfiles f instructrs & staff Greater supprt fr cmmunicatin platfrms with the PIO fr departments and staff Student and NetID Apps migrated t Office 365 Greater supprt fr student club websites and student applicatins Event supprt intake prcess thrugh a unified prtal Centralized Digital Signage (TV) Display Supprt Partnerships with peer institutins Greater participatin within the higher-ed IT cmmunity (Educause etc.) Page 1 NSC IT & Media Services Technlgy Planning

2 OVERVIEW OF IT & MEDIA SERVICES Nrth Seattle Cllege Infrmatin Technlgy and Media Services (NSC IT & Media Services) department prvides a wide range f technlgy slutins fr the campus. All aspects f technlgy frm the classrms prjectrs and speakers t the netwrk servers and cre internet access, are prvided by NSC IT & Media Services. This team f 13 FTE s and 8 hurly staff, ensures cmputing and event supprt is maintained acrss the 65 acre site. The wrk includes peratinal, event, and call center supprt fr 156 classrms and ver 1200 wrkstatins. In additin t cre cmputing and call center supprt, the team perates the cre netwrking and premise wiring supplying wifi, internet, and phne service. NSC cmputing envirnments are supprted thrugh a variety f server envirnments maintained in resilient lcatins n premises. PLANNING FOR NSC IT and Media Services Strives t meet the needs f the campus cmmunity. The team is cnstantly seeking input frm campus stakehlders and participating in pprtunities t interact with members f the campus cmmunity. IT Planning fr IT and Media Services is being aligned with the campus strategic planning and accreditatin cycles. The current campus strategic plan fr is reviewed n a regular basis t ensure that metrics are being met and adjusted as new pprtunities are available. Within IT, planning fr 2014 was cmpleted in early Updating the Technlgy plan fr current cycle is being perfrmed t ensure that new initiatives such as the SBCTC ctclink prject, BAS degree supprt, expanded elearning usage, and District enterprise initiatives are apprpriately integrated fr the purpses f strategic planning. Nrth Seattle Cllege Cre Themes Advancing Student Success Excelling in Teaching & Learning WHAT WE DO NOW IN IT & MEDIA SERVICES Page 2 NSC IT & Media Services Technlgy Planning Building Cmmunity Cmputer Lab Supprt Supprt fr elearning sftware Events Calendar Schedule and ther integrated services Classrm Technlgies equipment supprt in classrms Interactive campus map w/ pints f interest Faculty Peple Pages with curse Student Internships in IT Prfiles f instructrs & staff URLs Searchable Schlarships Database Online Hw-T s Blgs fr all emplyees SAC Supprt Webspace fr faculty websites Student and NetID Apps Call Center LMS supprt Club Websites Classrm technlgy supprt / Supprt fr faculty prjects / db s Event Supprt upgrade Testing Center Equipment Business Intelligence (reprts / data dashbards) Digital Signage (TV) Display Supprt Supprt WIFI Supprt specialty learning labs Specialty sftware fr Student Services and Internatinal Prgrams

3 STRENGTHS AND OPPORTUNITIES Strengths Great custmer service ethic and psitive rapprt with students, faculty, staff and administratin. Technical leadership is sught by peers acrss the district. Excellent technical skill levels and shared knwledge acrss supprt units and jb titles. Call Center and supprt staff are extremely respnsive t client needs. Wide use f Linux and pen surce sftware packages, making Nrth Seattle ne f the mst csteffective IT peratins in the state. IT supprted centralized purchasing and maintenance f IT hardware, sftware, and mst peripherals. An pen surce cntent management system t manage the Cllege s web presence and a cllabrative team including the PIO s ffice, IT develpers, and cntent wners creating and managing cntent fr the Cllege site. Weaknesses and Threats District and State initiatives t utilize Micrsft technlgies will require re-building cre services n the Micrsft platfrm adding cnsiderable startup csts fr training, hardware, and sftware t peratins. Current services were built n lder pen surce services and are nt able t be integrated r migrated easily t Micrsft and clud based platfrms. Infrastructure deficiencies due t deferred maintenance and a lack f resurces. Deferred maintenance n servers, desktps, classrms, media (micrphnes, speakers, amps, etc.) and the netwrk have left IT Services in a psitin f needing t refcus n updating and standardizing, and stabilizing cre infrastructure. The training arm fr Infrmatin Technlgy resides utside f the department and there has been limited crdinatin. Budget cuts and increases in the amunt and variety f technlgy n the campus have necessitated the greater use f part time staff fr technlgy supprt. Strategic initiatives fr learning at the state, district, and campus level will require additinal technlgy in all classrm lcatins and ubiquitus WiFi access. Sme key retirements in IT Services are pending ver the next few years and require additinal crss-training and successin planning. Page 3 NSC IT & Media Services Technlgy Planning

4 Opprtunities Implementing IT Gvernance Wrk is being perfrmed t train IT acrss the district n cmmn themes f Prject Management and Service Management. These initiatives are als t be tied t frmalized IT Gvernance at a campus level. Netwrk Infrastructure Update Standardize n a platfrm that will supprt bandwidth and netwrking needs fr the next 5 years. Mve equipment t a 3-5 year replacement cycle Update campus fiber backbne t supprt netwrk speeds f 10gigabit r higher Ethernet. Data center Mving servers and cre infrastructure t a physically prepared space that is capable f supprting resiliency and redundancy f campus cmputing resurces. This is a multi-phase effrt. Standardized classrm technlgies t supprt elearning, blended classrms, and events. This will require a mixture f funding inputs t and annual technlgy frecasting fr a 3-5 year hrizn. Requires cllabratin with elearning, UTF, and departments t ensure a cmmn fundatin. Funding will need t be crdinated frm new permanent funding lines as well as cllabratin acrss fee budgets. OCEE integratin prject Opprtunity t leverage resurces t build a platfrm fr success fr the OCEE and similar initiatives acrss the state. Prject must be cmpleted by July 2015 Enterprise Active Directry Opprtunity t have ne central system fr authenticatin and authrizatin fr all campuses and all services This will enable easier integratin fr services acrss the district and will imprve the user experience f clients. ctclink This prject will require heavy lifting frm all affected departments and frm IT t align wrkflw and business prcess with the new state-wide system. Prject g-live is May Page 4 NSC IT & Media Services Technlgy Planning

5 IT SERVICE MANAGEMENT Cre Services Cmputing services fr the campus and district are supprted as individual IT services. NSC IT & Media Services is in the prcess f reviewing services t implement a versin f ITIL ITSM and a service catalg. Implementatin f a service catalg and crrespnding Service Level Agreements/Service Level Understandings will be an nging effrt fr The services belw are high level categries and are nt the entire service catalg. NETWORK OPERATIONS Internet access Supprted thrugh cperatin with the SCD and member campuses. Crdinated supprt with University f Washingtn and the Pacific Nrthwest GigaPOP. Premise Netwrking Desktp Netwrking wrkstatin lcatins Phne netwrk ruting 200+ phne lcatins WiFi 70+ Access Pints Netwrk Switch Infrastructure Apprximately 100 edge switches. Premise Wiring Cable plant fr IT and Phne supprt Fiber and Cpper wiring. IT team is certified n bth and install t current CmpTIA standards as well as supprt fr SystiMax certified cpper wiring standards. SERVER OPERATIONS Standard server services DHCP NetID service LDAP and SAMBA DNS File Servers Web Servers Nrthseattle.edu Campus Drupal CMS Website and sub-sites fr departments and prgrams. Faculty Web Web space fr faculty and staff t build and pst web pages. Internatinal Prgrams Implementatin f Synapsis Efrms District wide initiative t supprt HR prcesses nline. Enterprise Active Directry District wide initiative t mve t a cmmn authenticatin and authrizatin platfrm based n Micrsft s Active Directry. Office 365 Implementatin District wide initiative t migrate existing exchange envirnment t Office 365. Page 5 NSC IT & Media Services Technlgy Planning

6 2015 gal f prviding full Office 365 envirnment t staff, faculty, and students. Classrm Technlgies Desktp supprt (1200+ wrk statins). Utilize Altiris fr management and imaging. Classrm Supprt Call Center Sftware and hardware fr imaging and management requires upgrade. Over 156 classrms including 25 cmputer classrms and labs. Classrms are currently being mved t a 5 technlgy refresh cycle fr standardizatin and update. Client supprt fr the entire internal and external campus cmmunity Staffed 6 days a week. Wrking n a ticket and asset management update t a centralized system t imprve client user experience and wrkflw and issue tracking. Event Supprt Supprting campus and rental events. Requires specialized audi and visual equipment t be crdinated amngst three departments and renters. Supprt can be any space indr r utdr n the site within limitatins f budget and scpe. Page 6 NSC IT & Media Services Technlgy Planning

7 FUNDING CONSIDERATIONS IT Services is funded frm a variety f surces, including state peratinal budgets, fee budgets, and grants/cntracts. Washingtn State Operatinal Budget Funding These funds are directly allcated ut f the perating budget assigned t the Seattle Clleges District. Funding fr NSC IT is assigned n biennium basis. The majrity f permanent funds are allcated t salary and benefits. Opprtunities fr supplemental increases t NSC IT & Media Services are available thrugh unmet needs reviews and the yearly budgeting cycles. Additinal pprtunities fr state budget lines include special prject earmarks. Cmputer Lab Fees (CL) These fees are cllected when students take classes that are held in classrms with cmputing technlgy. The CL fee accunt is a revenue accunt frm which supplies and supprt fr all cmputer classrms and lecture/pdium statins are funded. This fund can nly be used t fund equipment and staff salaries that are directly related t student use f technlgy. Universal Technlgy Fee (UTF) The UTF is a revenue budget that supprts technlgy n the campus. The UTF budget is the surce f funding fr all classrm desktp cmputers, instructr wrkstatins, classrm printers, pen lab equipment, and all media equipment fr classrms including verhead prjectrs and dcument cameras. UTF funds technlgies that are nt always IT-related. One such are f nn-it technlgy, scientific equipment fr labs and classrms, is frequently funded thrugh the UTF. Salaries are nt funded thrugh the UTF. Management f the UTF budget is the purview f the Directr f Infrmatin Technlgy Services; hwever, it is the Student Fee Bard f the Student Administrative Cuncil wh award the funds. The IT Directr and the IT Purchasing Manager bth sit n the cmmittee in an advisry capacity. Page 7 NSC IT & Media Services Technlgy Planning

8 CREATED SEPT.2014 REV SEPT.2015 UPDATED OCT.2015 Page 8 NSC IT & Media Services Technlgy Planning