NeoUnify. Fact sheet. Collaboration. Product Overview

Transcription

1 Fact sheet Collaboration NeoUnify Product Overview NeoUnify is a Unified Communication and hosted Contact Centre solution that turns the legacy PBX telephony system into a cloud based IP communication service of data, voice and mobility applications. Delivered as a service, business of all sizes are able to enjoy the benefits of a converged IP communications network without having to own, manage or maintain a Unified Communication system, while enabling effective and secure business communication that saves costs and achieves measurable improvement in productivity. NeoUnify drives communication efficiency and seamless access to information, and consolidates users communication tools, such as landline, mobile, and instant message, into a single contact point to allow quick and instant access to users regardless of their location. For more information call Centre on 0860 Neotel ( ) or visit

2 Neounify advantages: Rapid deployment and reduction in communication costs Easy to deploy through plug and play One system developed by one supplier Challenges around CAPEX and OPEX dissolve, to be replaced by a monthly based contract No costs or downtime due to infrastructure maintenance or upgrades Hosted in Johannesburg, Durban & Cape Town Unified, not proprietary communications Neotel s NeoUnify is a vendor agnostic solution and integrates into existing systems* Protect your existing equipment investment until its end of lifecycle No rip and replace required* Experience an identical & complete unified experience across your range of devices The Neotel advantage Receive deeper discounts on NeoVoice * Single user provisioning for all applications The lowest call rates on Neotel s next to none voice service Delivered on a fully converged future proof fibre access network with speeds scalable up to 1 Gbps A single unified solution, delivered by a single supplier, with single point of responsibility Find-Me, Follow-Me saves you up 30 minutes a day by being able to reach your co-worker on the first attempt. Unified Messaging saves an individual at least 40 minutes a day by providing one interface or application to access , Instant Messaging, voic and fax. Interactive Voice Response Systems automatically route calls to the appropriate person alleviating onhold times saving 5-15 minutes per day. Mobility increases responsiveness and therefore, decreases productivity delays by being able to access office communications from a mobile device saving at minimum of 30 minutes a day.

3 The way forward Which option is right for me? Telephony & voice Unified Messaging Collaboration Presence Multichannel Integration Business applications Workforce & Workflow Management Get Hosted PBX backed by NeoVoice, NeoVoice is South Africa s New Voice. Confirm the number of extensions required, handset requirement and dialling plan. UM allows users to access any message type, anywhere, anytime, from any terminal. , Instant Messaging & Voic . Enable instant collaboration between teams, allowing for desktop & document sharing, conferencing and web chat Presence provides real-time notification of users' current availability, ability to communicate and communication preference. Track customer communication across multiple mediums, Social Media (Webchat, Facebook, Twitter, YouTube, Blogger) and receive consolidated engagement report and tracking Integrate your communications with Skype for Business, Lync or Lotus Notes Remove human latency from your business by Integrating your communications with your business systems; SAP, Salesforce, Remedy, Heat, Seibel, etc to receive an integration estimate By communication- or voice-enabling business processes, communications can be initiated within the application, making it easier to notify and interact with others to resolve a problem. Initiating an ad hoc meeting or conference call.

4 Backoffice Dial tone Reception dial tone Enhanced Reception enhanced Answer Hold Transfer Disconnect Divert Auto Attendant Music On Hold Conferencing - Add any participant to current call Conference Bridge: bridge number pin driven -No geographical limitations ( Local & International call costs) Voice Mail Optional Optional Reception Station Hosted Contact Centre Agent Supervisor Add on features Multimedia Tracking Environment Process Automation ACD Routing Reporting Biometric voice authentication User Add on Skill Based Presence Scheduled reports Process Monitor Routing Quailty Analysis Interaction Marquee Group/Direct Routed User Queuing Administration Enhanced availability Presence Agent Microsoft Lync & CRM Recorder Assistance Feedback Agent Coaching Intergration Handsets Platform Provider Recognition Take Over Call Salesforce Handset Recording Remedy Headset Access Heat Soft phone SAP Seibel Handset Required Handset Required Desktop Client Instant Messaging Unified Communications Presence ios & Android mobile Directory Leaders Quadrant, Gartner s Magic Quadrant for Contact Centre Infrastructure, 2015 (seventh consecutive year) Leaders Quadrant, Gartner s Magic Quadrant for Contact Centre as a Service, North America South Africa Product Leadership Award, Cloud-based Solutions for the Contact Centre Market 2015 European Customer Contact Company of the Year Award 2015 Latin American Contact Centre Systems Company of the Year Award

5 Physical Address 401 Old Pretoria Main Road Midrand, Johannesburg Postal Address PostNet Suite 612, Private Bag X29 Gallo Manor, Johannesburg 2052, South Africa Contact Numbers Tel: Fax: