CSG SINGLEVIEW TAKE A UNIFIED APPROACH TO REVENUE MANAGEMENT

Transcription

1 CSG SINGLEVIEW TAKE A UNIFIED APPROACH TO REVENUE MANAGEMENT

2 C S G SIN G L E V IE W 2 The market and customer demands are in flux. CSPs need to keep pace with network evolution and offer services that their customers want. But they won t succeed if they don t have the right system. Having the right business support system is critical to capture the revenue streams created by new market opportunities whether geographic- or sector-specific. single product catalog, single rating engine and single balance manager for prepaid, postpaid and pay-now services and convergent customer management. Production metrics and CSG benchmarking initiatives have proven that Singleview can: NE W MARKE TS, ONE SYS TEM CSG Singleview helps CSPs monetize evolving network assets and deploy new business models that support new services, channels, and subscribers. CSG Singleview provides comprehensive convergent charging, billing and revenue management from a single policy, rating, charging and billing engine. The solution s unified architecture means Singleview can handle any type of pricing or business model, increasing efficiency and lowering the cost of ownership. High throughput, low-latency solutions help your business scale horizontally and vertically. Effectively scale both vertically and horizontally to use additional hardware resources to grow the system Maintain performance levels and achieve near linear scalability as data volumes increase Apply only the processing necessary to implement required business rules Deploy in a virtualized or cloud environment with limited additional overhead At the heart of Singleview lies the Transaction Engine, a central hub for managing processes and workflow; and a single database for its rating, charging, billing and customer contact and call center modules. Across these modules, Singleview has a single data model,

3 CSG SINGLEVIEW 3 A UNIFIED APPROACH Conquer converged markets: Singleview is designed to support the convergence of all service types, media and subscription models. Singleview eliminates coding and complexity, letting you focus on the market and new business models like IoT and cloud. The solution s flexibility means you can provide the content that customers demand in a timeframe that doesn t just follow market pace, but drives it. Singleview is proven and used to support consumers, enterprises, or both. Reduce total cost of ownership: Managing disparate business support systems can be time consuming and costly. Consolidate operations with a complete revenue, transaction and customer management solution that works with other BSS/OSS platforms. This interoperability lowers time to deploy and total costs of ownership, as well as the risk that comes with many integration programs. When deployed through a standard set of published APIs, Singleview seamlessly integrates with many other applications in the CSP s ecosystem. Tailor to your business: Singleview is available as a wholly integrated solution or in modules, letting you design a BSS solution that works for your business. Implement the modules you need now, and add the rest later without worrying about integration. Improve the customer experience: Customers want to use the highest quality networks and services at the right price. Craft stronger and smarter customer relationships with access to important customer data in real-time. Selling the services that customers want now increases customer satisfaction and the likelihood of upsell. Singleview s TM Forum- compliant product reduces the risk, cost and effort associated with incorporating those solutions into your OSS and BSS environments. The conformance scope of Singleview is also broader than that of any other BSS vendor.

4 CSG SINGLEVIEW 4 BUSINESS EXPLORER CONFIGURATION STUDIO BUSINESS & ADMINISTRATION STUDIO POLICY MANAGEMENT Actionable business insights Single pane of glass for singleview configuration Business user interface Policy & charging function (PCRF) Singleview Dashboards: Marketing & Finance Integrated version control & confirmation management Create new offers, bundles & pricing drag & drop Data service policy management Pre-defined reports & ad hoc reporting Intuitive wizard-based tool Embedded self-care CUSTOMER MANAGEMENT CONVERGENT R ATING & BILLING COMMERCE ENGINE Campaign/ Prospect management Real-time & batch billing Real-time authorization Order entry Cloud & partner subscriptions Dynamic account selection Singleview Contact management Billing & invoicing Balance & multiple quota management Customer care Accounts receivable Session & event charging Treatment

5 CSG SINGLEVIEW 5 SINGLEVIEW IS MADE OF SEVEN KEY COMPONENTS: CONVERGENT CHARGING & BILLING Simplify the design, delivery, charging and billing of the services your customers demand. Convergent Billing lets you manage transactions in real-time or batch, delivering the most up-to-date information on pricing and services. The system is also highly scalable horizontally and vertically and can support large volumes of customers and transactions. The system supports multi-language invoices in multiple currencies and multi-level, dynamic customer hierarchies. COMMERCE ENGINE Commerce Engine removes the barriers between prepaid and postpaid services, supporting both online and offline session and event charging. Offer any service to any subscriber, regardless of payment method, all through one charging engine. Commerce Engine offers real-time, low-latency and highavailability charging and credit management, letting you provide the same level of service to any subscriber. POLICY MANAGEMENT Policy Management is a 3GPP-compliant Policy and Charging Rules Function (PCRF) that can be deployed fully integrated with Singleview. In this PCC scenario, Singleview is also operating as the OCS and SPR. It extends Singleview s real-time charging and subscriber policy capabilities to also include network policy control for convergent voice and data services. CUSTOMER MANAGEMENT Customer Management offers a real-time, 360-degree view of customer and service information, supporting functions from prospecting and orders to post-billing support and issue resolution. Using Customer Management, customer service representatives can manage and support customer queries with predefined business processes like adjustments, payments, and collections. This reduces contact center handling times, increases customer satisfaction, and improves workflow efficiency. Architecturally, Customer Management provides a low-risk CRM solution deployed with Convergent Billing in a single installation, single database and common operating environment. BUSINESS EXPLORER Business Explorer is a business insight solution, combining Singleview and third-party data to give you the most complete view of your business. Start with predefined dashboards, or create your own ad hoc analyses and reporting. Business users then have easy access to the critical information needed to drive decision making. CONFIGURATION STUDIO Configuration Studio is an Eclipse-based Integrated Development Environment (IDE) used to match Singleview with your business rules and data definitions. Create and maintain specific business rules via an easy-to-use extensible configuration platform. A BPMN editor is also included for workflow definition.

6 CSG SINGLEVIEW 6 BUSINESS & ADMINISTRATION STUDIO Specially designed for your marketing team, Business & Administration Studio lets your team quickly update pricing and create new bundles in your product catalog. The application guides users through the process of creating new offers and bundles through a drag-and-drop interface. ABOUT CSG CSG simplifies the complexity of business transformation in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers revenue management, customer experience and digital monetization solutions for every stage of the customer lifecycle. The company is the trusted partner driving digital transformation for leading global brands, including Arrow, AT&T, Bharti Airtel, Charter Communications, Comcast, DISH, Eastlink, iflix, MTN, TalkTalk, Telefonica, Telstra and Verizon. At CSG, we have one vision: flexible, seamless, limitless communications, information and content services for everyone. For more information, visit our website at csgi.com and follow us on LinkedIn, Twitter and Facebook.