Welcome to Chicago ComEd AMI Smart Meter Update Dennis Kelter

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1 Welcome to Chicago ComEd AMI Smart Meter Update Dennis Kelter Senior Manager of Load Forecasting

2 AMI PROJECT OVERVIEW AND STATUS History Pilot conducted : 128,000 electric meters including all customer types o Operational Business Case o Customer Pricing Experiments and in-home technologies Produced compelling operational cost savings business case for full deployment Current Scope and Status $950M capital project with completion in million advanced electric meters install between September 2013 and December 2019 o Over 75% of meters installed in the ComEd service territory as of March 2017 Peak Time Savings program launched summer 2015 Enhanced web presentment of detailed usage information Education & Outreach plan to create awareness, inform and educate customers Integration of outage and restoration messages with OMS Among customers who have received a smart meter, 90% are satisfied, and 53% are extremely satisfied (10 on a 10-pt. scale), with the meter installation process. (Source: Blackstone Group Survey results through Q2 2016) 1

3 PURPOSE OF OUTREACH AND EDUCATION Objectives as outlined in AMI filing Provide customers with practical instruction, analysis and information to enable and encourage them to capture economic benefits as quickly as possible, especially to produce immediate bill savings Provide customers with information to help them capture value available through smart meter technology Enhance customer experience by providing actionable information, easy access to information and simple enrollment in programs such as Peak Time Savings (PTS) and Hourly Pricing Inform and engage media, local elected municipal and legislative officials, and employees Strategies Explain how ComEd will achieve its objectives using energymanagement messaging (such as PTS, Hourly Pricing and Energy Efficiency): Build awareness of value and benefits of smart meter deployment among customers Inform about benefits of smart meters and energy-management programs Educate to ensure customers understand how to manage energy available through smart meter technology Increase engagement with planned implementation activities Collaborate with community leaders to ensure customers are engaging in energymanagement offerings Audiences End customers Media Elected officials (municipal & legislative) 2

4 SMART METER DEPLOYMENT PLAN As of 2/28/17, approximately 75% or 3,129,223 meters have been converted to a smart meter Operating Center Actual Installs (as of 2/28/17) 2017 YTD Project Total 2017 Targets JAN FEB MAR APR MAY JUNE JULY AUG SEPT OCT NOV DEC 2017 Target Forecast Total TOTALS * 146,240 3,129,223 68,100 68,300 81,800 80,400 80,100 75,000 66,000 65,800 51,700 52,700 33, , ,900 Year Range Arrow Color Note: 2017 target data as of 12/31/2016 3

5 AMI SMART METER REFUSAL STATUS Effective Date of Rider NAM Industry Low Refusal Rate 0.50% 0.45% 0.40% 0.35% % 0.25% % % 0.10% % % Cum Weekly Meter Installs Cum Net Refusal Rate Project to Date Metrics Gross Refusals: 6,332 (0.20%) Conversions: 2,890 Net Refusals: 3,442 (0.11%) Conversion rate: 46% Note: Refusal data shown from Pilot through March 4 th, 2017

6 CUSTOMER BENEFITS Smart meters help reduce the number of estimated bills and provide business customers with access to more usage information and optional programs that can help them save energy and money Reducing Estimated Bills As of July 2016, ComEd is on target to reduce the number of estimated bills by 90% over a 10 year period As of July 2016 ComEd has reduced the number of estimated bills from 7.1M (average of ) to 1.1M (Aug 2015 to Jul 2016), which is a 84% reduction as a result of the smart meters Energy Management Tools View hourly usage information the next day Customers can enroll in High Usage Alerts and Weekly Usage Reports Lost Revenue Ahead of plan to reduce consumption at inactive premises, unaccounted-for-energy, and uncollectables at 134% goal achieved o Consumption on Inactive Meters (CIM) 149% goal achieved o Unaccounted for Energy (UFE) 127% goal achieved o Uncollectable Expense 127% goal achieved 5

7 SUMMARY OF SMART METER-ENABLED CUSTOMER BENEFITS As of March 6th, 2017, the following table summarizes number of customers benefiting from smart meters through smart-meter enabled services offered by ComEd: March 6th, 2017 Pricing Options Hourly Pricing enrollments 15,561 PTS enrollments 175,868 PTS: Total customer savings to date $1,233,492 RES-supplied customers on smart-meter enabled rates 184 Energy-Management Tools High-usage alert enrollments* 64,547 Weekly Usage Report enrollments* 35,096 *Enrollment report updated on a monthly basis 6

8 RELIABILITY IMPROVEMENTS Since January 2012 nearly 7.84 million 1 customer interruptions have been avoided due to reliability improvements 2 In 2016, ComEd avoided more than 1.8 million customer interruptions on the system due to reliability improvements 2. ComEd successfully avoided 60,803 3 truck rolls through pinging meters from the COMPASS application avoiding the need to send employees to check on outages manually. As a result, ComEd is able to use resources more efficiently during storm and non-storm restoration. 1 Data shown from January 2012 through February Includes DA, URD, storm hardening and mainline underground 3 Data shown from January 2015 though February

9 SINGLE SERVICE OUTAGE DETECTION Description: Detect outages from single meter last gasps by utilizing outbound customer contact that allows customers to confirm outages before they are sent to OMS. Outage Communications X Single Meter Last Gasp Wait For Restore Message (configurable) Communicate to Customer Ping Meter Experiencing An Outage? <3 meters on a transformer reporting an outage (configurable by office) Potential reasons for last gasp: 1) Sustained outage 2) Customer Electrician Work 3) Bad LFM 4) Contractor Knock-and-drop 5) Tampering NO or No Response Do nothing YES OMS 8 8