MIS Applications. Industry Specific - To input, capture, process, store, generate output and control business functions with IIPM information

Transcription

1 MIS Applications Industry Specific - To input, capture, process, store, generate output and control business functions with IIPM information

2 MIS in CRM 2 Strategic Relationships with Existing customers Using customer information for better services Creating customer values and loyalty programs Implementing integrated CRM Solution strategy Attraction of new customers

3 MIS in E-Commerce 3 Cross-selling and Up-selling mechanism Direct Marketing & Fulfillment Customer Support and Services Field service operations (extended support) Retention Management Online trouble ticketing Exa: ebay, WOOT, Zappos, Rediff-shopping

4 MIS in Retail 4 Centralized Inventory & Stock Bills Management Customer Data Management CRM & Promotions RFID (For automated scanning of goods & prices) Staff Scheduling and Performance Management Exa: Big Bazzar, Pantaloons, etc.

5 MIS in SCM 5 Supply chain replenishment Collaborative Planning Collaborative Product Management E-Procurement E-Logistics Supply chain Execution control E-Enabled strategic component supplier relations Process outsourcing Example: Dell with Zero inventory level precision

6 MIS in Special Areas 6 Government Organizations (Income-tax, BSNL, etc) Non-Profit Organizations (CRY-donation mgmt, volunteer mgmt., contact mgmt., Finance mgmt.) Corporate Performance (Balance Scorecard) Project Management Information System (XIMB) Open Marketplaces (to manage business hub)

7 Management Information IIPM Systems To input, capture, process, store, generate output and control business functions with information available

8 Information Systems in 8 market Transaction Processing Systems Marketing Information Systems Management Information Systems Decision Support Systems Executive Information Systems Online Analytical Processing

9 How it works 9 User does Data Entry TPS will process records It will be stored in Databases User can generate filters and reports For single use, user can do enquiry processing

10 Information System 10 It accepts inputs in the form of raw data, process them, and provide output in the form of information. Organizational Decision Making Source:

11 TPS Transaction Processing 11 Batch Processing Real time Online Transaction Processing

12 Functional Information Systems 12 Accounting Information Systems Finance Information Systems Manufacturing Information Systems HR Information Systems Marketing Information Systems Operations Information Systems

13 Management Information 13 Systems MIS for Strategic Planning & Decision Making MIS for Tactical Planning & Decision Making MIS for Operational Planning, Decision making and Controls TPS & Inquiry responses

14 Characteristics of MIS 14 Management Oriented Management Directed Integrated Systems Common Data Flow Planning Subsystems Concept Common Database Flexibility

15 Management Reporting 15 Periodic Scheduled Reports Exception Reports Demand Reports and Responses Push Reports

16 MIS Functional Areas, DSS & B r i n g i ng a l l c o l o r s o f business o n s c r e en EIS

17 Use of MKIS 17 Market Research and Forecasting Sales / Product Management Advertising and Promotion Sales-force Automation Interactive Marketing

18 Use of Manufacturing IS 18 Manufacturing Execution System Process Control System Computer Integrated Manufacturing

19 Use of HRIS 19 Staffing Training & Development Compensation Analysis Balanced Score Card

20 Use of FIS 20 Cash Management Investment Management Capital Budgeting Financial Planning

21 DSS Decision Support 21 System Computerized systems that supports in decision making in organization at each level Provides: Information Assets Data Figures Summary Reports Forecast Figures Evaluation of Decision Options

22 DSS Characteristics 22 Interactive Supports Decision Making Independent or as Sub-System Enhance Accuracy, Relevance, overall effectiveness Flexible Quick and meaningful information

23 EIS Executive Information 23 System Computerized systems that satisfies informational needs of top executives Has combined features of DSS and MIS Mostly showcase graphical summary Have drilling down facility Used in crisis management, strategic planning, employee relations, internal and external monitoring

24 OLAP: Online Analytical 24 Processing Drilling Slicing and Dicing Changing Displays Complex Modeling Time Intelligence

25 MIS Design and Implementation

26 MIS Design Process 26 Identification of user set and interfacing organizations Identification of decision areas Definition of decision areas Development of a model of the system Decision model specification Specification of information requirements

27 System Development Life Cycle 27 Requirement Gathering (Define) Planning of Software Model (Design Blue- Print) Develop (User Interface, Logic, Code, Database) Testing Deployment (Implementation) User Training Maintenance (Trouble Shooting)

28 Make or Buy 28 MIS In-House MIS Procurement RFI Evaluation Select a Vendor MIS Outsourcing

29 Organizational Change 29 Involvement Responsibility Change management Education Training

30 Implementation Process 30 Organizing for Implementation Developing Procedure for Implementation Train the Users Hardware & Software Acquisition Develop Forms for Data Collection Developing Files for Storage of Data Test System Cutover Documenting the System

31 Evaluation Criteria 31 Improvement in Quality of Information Improvement in Quantity of Information Improved Decision-Making Improved Organization Performance Financial Objectives Customer Objectives

32 Thanks 32 Vatsal Shah ( ) Consultant & Mentor - Pragmatic Consultancy Lecturer United World, IIPM, DIMC, Future Group