Unlock Excellence with Agile

Transcription

1 Unlock Excellence with Agile TASSC TEC Conference 2017 Kathryn Kuhn, Director, Agile Services Business Unit

2 What is the Metabolism of Your Agency?

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4 Culture of Discipline Good to Great A Culture of Discipline High Hierarchical Organization Great Organization Bureaucratic Organization Start-up Organization Low Low Ethic of Entrepreneurship High

5 Customer buying power Business is complex Changing workforce 67% Buyer s journey is done digitally 1 57% of the purchase decisions are complete before a customer even calls a supplier 2 45% waterfall 37% agile 14% iterative Methodologies that support an organizations development efforts 3 2x Over the last 20 years, the number of companies people worked for in the 5 years after they graduated has doubled 4 60% of employees are not using their assigned workspace 5 1 Siruis Decisions 2 CEB 3 Gartner - Survey Analysis: How Agile in the Enterprise Stumbles, Evolves, Then Succeeds, March 24, LinkedIn Blog Post & Economic study, April Forbes : 10 workplace trends you ll see in 2016

6 20 th century business operations in 21 st century Lengthy upfront planning & yearly funding models Resource utilization focused vs. outcome focused Top down, political, risk averse & fear of failure Outdated and growing number of tools and apps Too much work in progress and Work about work

7 Work isn t tracked and measured against business outcomes 60-80% of software features built by teams are never used 1 37% of product managers stated their efforts are aligned with their firm s business strategy 2 Initiatives are selected based on subjective data or the loudest executive 63% of companies defer to executives to decide when to eliminate/postpone projects 3 Marriage of humans and technology produces success, or heartbreak 219% The Design Value Index Study shows 10 year returns yielding 2.19 times (219%) that of the S&P 500 for design-driven companies 4 1 Standish Group Study of 2,000 projects at 1,000 companies 2 Actuation consulting 2015 Study of Product Team Performance 3 14 Surprising Project Management Statistics, Capterra Project Management Blog, November 2, Design Management Institute

8 Business Agility An enterprise s standard practice to sense and respond to change proactively and confidently to deliver business value faster than your competition. Sense & respond to change Maximize business value Deliver customer value faster

9 Agile Management fuels Business Agility The fastest path for enterprises to delight their customers by adapting how they work, manage & deliver customer experiences to meet the demands of the application economy. Agile Mindset Adaptive Practices Scalable Solutions

10 Adopting an Agile Framework Gained 564,000 subscribers to IPTV in first 16 months Accelerated time to market, shaving delivery time by one year Reduced development cycles from 12 months to 3-6 months Improved software quality and minimized rework

11 Cisco Accelerates Innovation Boosts Competitive Advantage with Agile CHALLENGE SOLUTION RESULTS To support continuous innovation, Cisco needed to be able to deliver new IT capabilities quickly and cost-effectively. The global IT team needed to take a new approach to how it serviced employees and partners. CA has helped transform how Cisco s IT team enables business outcomes with simplified collaboration and consistent digitized processes. CA Agile Central supports 24,000 users, 300 workspaces and 6,000 project spaces. Cisco can now implement new IT capabilities faster with delivery times reduced by an average of 25 percent. This helps: Accelerate innovation Boost competitive advantage Increase employee satisfaction

12 Mainframe Agile Transformation 56 Product releases with 0 net new defects past 8 quarters 45% Reduction in sustaining backlog 44% Reduction in the backlog of customer support calls 31% Reduction in incoming customer support calls 4 New organic product innovations We are delivering better software to happier customers Ashok Reddy, GM, Mainframe

13 People Teams Managers Organizations Inspired and motivated Empowered to make decisions Develop & retain talent Organized around value

14 Invite collaboration

15 Reduce Batch Size

16 Shift from What To Why

17 2015 CA. ALL RIGHTS RESERVED. Have Bias for Action

18 Kathryn Kuhn Director, Agile Services Business /in/kathrynekuhn