Re-facing Maximo Mobile Work Planning/Execution Management. Galen Winchip and Janet Spencer University of Chicago

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1 Re-facing Maximo Mobile Work Planning/Execution Management Galen Winchip and Janet Spencer University of Chicago 1

2 Accomplishments Two Universities, 50+ combined years: Three CMMS systems Implemented two CMMS systems Multiple GL interfaces Dimensional data warehouses Mobile utilities meter reading/billing Carpool reservations/billing Work planning and execution management Refrigerant tracking Mobile warehouse management Time and attendance/payroll Multiple Payroll interfaces Financial and accounting integration Budget reporting and management Purchasing/receiving/accounts payable Accounts payable reconciliation Payroll reconciliation Reporting and data analytics Asset data management PM program management Education and training Process improvement Shop inventory management Job estimating and costing Contractor services Mobile work management OMNI Class implementation Lost time injury/workers comp tracking Call center operations Heavy equipment reservations and billing Automated recurring financial transactions 2

3 Mobile Interface Goals Supervisors Real-time execution status Easy/multiple work assignments Expedite urgent orders Quiet grumblings from engineers Maintenance Engineers Simple intuitive interface Prioritized work queue Work order and asset details Start/stop clock Daily timesheet Real-time success/fail feedback Create work orders and follow-ups Easily share work order with co-worker 3

4 Developed via Application Re-Facing Simple, operationally effective user interface Curtail flexibility: One Best Way In-context privileges (data D user) De-normalized presentations of data Make it so easy they won t want to do it any other way! 4

5 Re-Facing Benefits 1) Optimized to specific operational requirements 2) Legacy application unchanged, leverages investment 3) Quicker to develop; user interface and business rules 4) Process consistency without SOP s Maximo is an ideal candidate for re-facing! 5

6 Pure Web Application Client web browser ZERO modifications to Maximo Maximo integration points Few and Shallow Directly queries Maximo database via views Updates Maximo via SOAP messages to MBO s Maximo has no idea the application exists 6

7 Application Components and Environment Technology Components: HTML, JavaScript, Java Servlets, Ajax, SQL, Web Services/SOAP Caches data to improve performance and concurrency Cached entities are synchronized At each touch Periodically via background threads No third-party frameworks or tools Run-Time Environment Windows or Unix server Apache Tomcat (open source, public domain) 1GB memory Deployed as single WAR file (no external dependencies) Accesses Maximo database via JDBC Updates Maximo MBO s via Web Services/SOAP messages About a dozen additional database tables (most very small) 7

8 Interfaces Mobile Interface Designed for small screens such as smart phones Provided smart phones for all users Most users choose to use their personal phones Work Manager Interface Designed for larger screens (PC s, tablets) 8

9 Special Extensions Multi-Asset/Multi-Location Inspections Check-lists Auto-creation of follow-up work orders Periodic Surveillance High-frequency, repetitive tasks Hourly to weekly Optional data collection Inventory Restocking, receiving, put-away, pick requests, picking, counts, moves Procurement Punch-outs 9

10 Demo Work Order Life-Cycle 1. Create work order 2. Assign, approve and expedite 3. Clock-on 4. Find and assign a helper 5. View asset specs and history 6. Clock-off 7. Complete work order 8. Close work order Asset Inspections PM Analysis 10

11 Implementation Pilot implementation one shop Phased in other shops one-by-one over about six months 24X7 usage, about 200 users Significant capabilities even when Maximo is down 11

12 Tangible Business Benefits Performance Indicators Backlog reduction Cycle time reduction Increase in work order volume Mobile Application Transactions monthly averages 750 new/follow up orders 2,500 comments 5,400 status changes 94% of the labor transactions 12

13 Work Order Backlog 33% reduction # of Orders Average Work Order Backlog May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr

14 Work Order Cycle Time reduced by a factor of four # of Days Median Work Order Cycle Time May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr

15 New Work Orders 33% increase # of Orders Average New Work Orders 1,600 1,400 1,250 1,200 1, May June July Aug Sept Oct Nov Dec Jan Feb Mar Apr

16 Intangible Benefits Everyone is much more satisfied Maintenance Engineers Supervisors Upper management Easily create special applications Improve productivity and data quality Simplify complex, awkward or error-prone activities 16

17 Contact Information Galen Winchip Janet Spencer Special thanks to: Adam Davis, Asset Partners, for Maximo technical support and advice. 17