As a Partner. A welcome guide for new Partners. A Member of The Linde Group

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1 Trading with Trading BOCwith BOC As a Partner A welcome guide for new Partners A Member of The Linde Group

2 Introduction The pack contains the information you need to help you conduct business with BOC. Our aim is to make things easy for you. What s in this pack Who is BOC? Why Partner with BOC? The BOC Community What does BOC Offer? PartnerNET Managing your BOC account BOC Equipment Partners Safety in cylinders Making contact with BOC Please keep this document for your record as it contains the important references you need.

3 Who is BOC? Many people come into contact with BOC every day, because our products and services touch almost every area of business, industrial, commercial and domestic life. BOC is a member of the Linde Group which is a world leading gases and engineering companywith almost 48,000 employees working in more than 100 countries worldwide. For more than a century the company s gases and expertise have contributed to advances in industry and everyday life, including steelmaking, refining, chemical processing, environmental protection, wastewater treatment, welding and cutting, food processing and distribution, glass production, electronics and health care. In the South Pacific, which includes Australia, New Zealand and the Pacific Islands, BOC services over 400,000 customers through 40 production facilities, 90 retail outlets and more than 1000 agents and equipment partners. Our Business BOC provides gases, equipment, safety and PPE products as well as a breadth of technology services and solutions to the industrial, scientific, hospitality, medical, agriculture, refrigeration and packaged chemicals industries. mine sites, in hospitals and laboratories, in hotels, on farms and in DIY workshops all over the region. BOC also has a substantial welding products business and provides safety equipment, PPE and services to thousands of businesses throughout Australia and New Zealand. As safety is the culture reinforced by BOC employees, this area of expertise is especially valued by customers. In addition to the cylinder business, BOC provides process gas related solutions to customers in the food, metal, petrochemical, oil refining, minerals and other process industries. These gas products are provided to many of our customers via large on-site installations, which supply liquefied gases directly to the customer s site. Products are also supplied via large road tankers into customers on-site storage tanks. BOC also offers technical advice and expertise to help customers improve their processes and products. We continuously search out new applications for our vast range of gases, to help provide better opportunities for our customers. BOC also provides service and maintenance for customer equipment, customer training and engineering consulting service. This ensures optimum and safe use of gases and equipment, 24-hours a day, seven days a week. The majority of gas products provided by BOC to customers are in cylinders and BOC owns and manages more than two million cylinders in circulation. These cylinders can be found on construction sites, in factories and workshops on 03

4 Why Partner with BOC? Our experience enables us to efficiently transfer global knowledge and worldwide applications technology to suit your requirements. The benefits include: Safety capabilities to enhance your business processes Access to a complete range of gases, equipment and safety products Safe working practices in all our business dealings to reduce the potential risk of harm to people and the environment Cost-effective, national geographical delivery and supply options Skilled team Dedicated Gas Agent support service team Technical expertise in on-site gas supply systems BOC e-solution benefits

5 The BOC Community BOC operates according to the principals known as The Linde Spirit. Our core values and foundational principals provide a framework that helps to guide our decisions and actions. They influence the way we behave and interact with one another and guide the way we deal with our customers. The BOC Code of Ethics has also been designed to help everyone work in a safer, fair and ethical environment. It applies to all employees equally, whoever they are, wherever they are. BOC has a Community Investment Program that s based on the wishes of our employees and the needs of the communities in which we operate. In Australia, BOC is the major corporate supporter of Redkite. Redkite provides real support to children and young people with cancer and their families including hospital based support, community based support, financial assistance and educational assistance. These practical services are available for families right across Australia; from the moment of diagnosis, throughout treatment and when they return home to their community. Find out more at We are also the national Founding Sponsor of the RYDA Program, an award winning road safety education program that targets senior high school students just as they reach driving age. Working in partnership with Rotary Clubs, the program is conducted in over 50 venues around Australia. More details can be found at BOC are proud to support RedKite and RYDA.

6 What does BOC Offer? BOC has a wide selection of products and services to cater for your needs. We know our Partners are looking to get what they want, when they want it. We are here to help our Partners to achieve the most cost effective supply option. BOC offers a wide selection of industrial, medical, hospitality, refrigeration and special gases welding equipment, consumables and trade tools top-to-toe safety and personal protective equipment a range of cylinder sizes and other supply options to suit your requirements coverage across Australia and New Zealand and a comprehensive selection of other services PartnerNET Low cost solutions PartnerNET is easy to integrate into your existing business processes. You don t need any expensive hardware or software (just some minimum PC requirements) to enjoy the benefits of PartnerNET. All you need is the internet and you re ready to log into PartnerNET using a unique user identification and encrypted password. Secure online environment PartnerNET is a fully hosted application that allows you to place orders or download account information, including your transaction history online directly from BOC. As a BOC Partner, you can be confident that all transactions are being processed in a secure environment. Efficient customer service Every business is looking to improve its customer service delivery. PartnerNET can help you improve customer satisfaction levels, keeping your business a step ahead of the competition. Using PartnerNET, you can quickly access customer information, including customer account statements or check customer cylinder holding. All online, in real time. Faster payment processing We understand how important cash flow is to any sized business. Because PartnerNET is fully integrated into BOC s systems, processing of sales transactions is immediate, resulting in faster payment processing for BOC Partners 06

7 Online reports PartnerNET allows you access to powerful reporting tools that can help BOC analyse and plan stock levels. With a few clicks of the mouse, you can view cylinder stock holdings, payment and sales transaction reports, or reproduce customer account statements. Messaging Solution It s important that you receive information that s up to date and relevant so we ve introduced a messaging solution that allows you to receive BOC related information necessary for your Gas Agency operations. With no separate address required, My Messages is an easy to use solution that delivers real time communications directly to your PartnerNET account. ** PartnerNET is fully hosted and maintained by us for all our partners, world wide. It is safe, and secure providing you with secure 24/7 access for transacting your account any time. ** By simply clicking on your web browser and logging in to PartnerNET you can process gas sales and accounts payments on behalf of BOC customers. ** As a BOC Partner, you have access to a diverse library of safety and product based knowledge. ** It s fast, easy to use and available 24 hours a day, 7 days a week. All Partners have access to the dedicated Gas Agent Services team At BOC, we have a well trained team of Gas Agent Service representatives equipped to handle and resolve your queries promptly and efficiently. Other services provided by our Gas Agent Service team include: Assistance in opening new BOC customer accounts Technical troubleshooting Helping you manage your Gas Agency account Managing your stock orders and deliveries 07

8 Safety In cylinders Safety is our number one priority Safety is of paramount importance to BOC. There are no higher priorities for us than the health and safety of our colleagues, contractors, suppliers, customers and local communities, and protection of the environment. As a BOC Gas Agent, we encourage you to make safety your priority. Please take the time to review the manual and make your Gas Agency staff aware of their responsibility around cylinder safety. BOC has created a Gas Agent Manual which can be found on PartnerNET. This comprehensive safety guide is available at any time for you to view online or print off a copy for your records. You ll find invaluable cylinder information in the Gas Agent Manual that covers: General safety Cylinder standards Maintenance and testing Cylinder valves and gas detection Cylinder identification Storing and handling cylinders Gas licensing requirements

9 Managing your BOC account Invoices Understanding our invoices The difference between statement and invoice is that invoices appear on Blue paper and statements on Green paper. Credits are issued on a separate Credit Adjustment Note (blue). Account Number This helps us identify you. You will often need to quote this number, for example when paying your invoice. Keep your number handy to help BOC quickly identify you. A special service for BOC Gas Agent remuneration Speedy remuneration payment because you have better things to do BOC is committed to making it easier to do business with us. That s why we have introduced a simple and easier way for you to be paid your BOC Monthly Remuneration Stop waiting for a cheque to arrive No more queues at the bank Don t wait for funds to be cleared IDirect payment enables your remuneration to be deposited monthly directly into your nominated Bank, Building Society or Credit Union account Payment received 15th day each month Access and use your funds immediately For more information please contact: Gas Agent Service on or GasAgentService@boc.com

10 BOC Equipment Partners Have you thought about expanding your business? Why not become a BOC Equipment Partner. Sell BOC equipment + safety gear. Increase your Agency profits. Become a power agent and a one stop shop for customers. As a BOC Equipment Partner, you ll receive monthly alerts for all of your pricing information and product offers. You will also have the ability to purchase your equipment requirements online 24hrs a day, 7 days a week. At you ll find everything you need to operate as an Equipment partner: View, download and print your statements and invoices. Manage your cylinder holdings. (if you re a Gas Agent) Subscribe for e-billing. Product and service brochures. Live access to your entire equipment price list. As a BOC partner, you ll also have access to a quarterly newsletter via PartnerNET. The newsletter contains information about BOC and keeps you up to date with BOC happenings. If you would like to find out more, please contact our Equipment Partner Specialists on or send them an to equipment.partner@boc.com. 11

11 Cylinder Charges Charges associated with cylinders Container Service Charge BOC has a container service charge for all cylinders. As the expert in our field, BOC outlays the capital for new cylinders; repairs, tests and maintains all cylinders; upgrades cylinders and valves to keep pace with new technology, delivering the savings that new technology offers. This gives you the flexibility to swap empty cylinders for full cylinders at any of our locations and take more cylinders as and when you need them and return them when you don t. BOC has developed options to suit a range of customers cylinder payment and business requirements. The table below shows you the benefits of the different options. Handling fees Please note that all handling fees are incorporated into the customers price that you charge them. A handling fee is charged at all Gas & Gear / Gas Agents across Australia. This is for: the transport of full cylinders to the Gas & Gear / Gas Agents and the return of the empty cylinder to our production facility. the capital cost for a Gas & Gear which gives the customer the opportunity to collect his / her gas and equipment immediately instead of waiting for next day delivery. A commission is paid to the Gas Agent per cylinder. administration cost and overheads of the Gas & Gear / Gas Agent network. Container Service Options Select 1 Select 3 Select 12 Select 36 Pay monthly. Ideal for high volume gas users. Pay quarterly & save 2%. Easy payment option for everyone. Pay annually & save 5%. Ideal for steady cylinder holdings. Pay 3 years in advance & save 10%. Ideal for constant cylinder holdings. Notes: 1. The Select 12 and 36 payment options are not suitable if your cylinder holdings change regularly or for Oxycare customers. 2. If some or all of the cylinders are returned before the nominated fixed period expires, no pro-rata credit is provided. Additional cylinders will be charged on a pro-rata basis. 3. This does not apply to bulk vessels. 4. All savings quoted are compared to paying Select 1.

12 Making contact with Gas Agents Services To contact Gas Agents Services on in Australia, or If you would like more information on our Gas and Gears and National Customer Service Centre, please visit The BOC web site provides a continuous reference point to save you time The BOC web site provides you with an interactive e-business solution that gives you 24 / 7 online access to our products, services, your account information, safety tips and advice. Visit for further details.

13 For more information contact the Gas Agents Services on : Australia Gas Agent Service boc.com BOC Limited ABN Riverside Corporate Park 10 Julius Avenue North Ryde, NSW 2113 Australia A Member of The Linde Group