DEBORAH WILSON CONSULTING SERVICES

Transcription

1 DEBORAH WILSON CONSULTING SERVICES Capabilities Deborah Wilson Consulting Services (DWCS) is a leading expert in the major projects market providing high performance services to all levels of the supply chain covering: Community and stakeholder research for proponents and tier 1 contractors. Client research to monitor project delivery performance (tier 1 and lower tiers). Opportunity identification for suppliers to the major projects market. Capability profiles and advice on supply chain engagement for suppliers. Working with Indigenous businesses and communities on major project supply chain capabilities and opportunities. Capability development for suppliers at all tier levels in the major projects market. Tools to boost supply chain performance and engagement for suppliers and projects. Regional project assessments and feasibility studies across a wide range of activities e.g. training, employment, new regional facilities and economic development. Analysis of trends in the major projects market in Australia, New Zealand and Indonesia. Deborah Wilson Consulting Services work is recognised as leading edge in terms of quality and relevance to the major projects market. The company operates throughout Australia, New Zealand and Indonesia. The company has consulted with over 400 decision makers in major supply chains and has three decades experience working with mining, oil and gas, energy, building and construction, rail, industrial projects and major services projects. The company works extensively with suppliers in manufacturing, rail, fibre composites, transport, and industrial services. The company s services include: Stakeholders and community research for major projects covering: - Tracking research on community view and perceptions of projects, proponents and tier 1 contractors. - Indepth stakeholder research. - Researching community interactions with and response to major projects. Project delivery performance assessment covering: - Client research for Thiess in Australia and Indonesia. - Supply chain client research for tier 2 and lower suppliers. Opportunity research in the major projects market covering: - Demand assessments of products and services. - Criteria for success and engagement strategies. - Market profiling and marketing strategies for the major projects market. 1

2 Capability profiling, capability development and other tools for suppliers to boost performance and engagement including: - Development of a leading capability profile template that meets major project procurement decision makers needs (adopted by all 4 CSG projects in the Surat Basin). - Preparation of capability profiles for suppliers. - Development of templates for systems and other resources required to support work in the major projects market. - Delivering training in capability profiling. - Business and strategic planning. - Business coaching and supply chain engagement advice. Work with Indigenous communities covering: - Capability profiling. - Engagement with major supply chains and capability building. - Strategic and business planning for communities, indigenous businesses and networks. - Policy and procedure development for Indigenous organisations. - Business coaching and capability development. Regional project assessments and regional development including: - Feasibility studies covering industry training, education, new facilities, employment initiatives, new community facilities e.g. motorsports, and new regional businesses. - Regional opportunity identification and investment attraction. - Economic development strategies. Trend analysis in the major projects market covering: - Trends impacting on the major projects market and supply chains. - Level of use of local suppliers (Australia and New Zealand) and analysis of local content data for large numbers of projects (Queensland). - Procurement decision markers perceptions of local supplier capabilities and their strengths and weaknesses. - Profiling world class suppliers capabilities. - Major project supply chain engagement strategies for supplier industry sectors and individual suppliers. - Indepth stakeholder research. DWCS has a driving focus on delivering customer value and on responding to changing industry and client needs. The company s focus on quality outcomes has resulted in long term relationships with clients and a continuing commitment to innovation and leading approaches. DWCS and Managing Director Deb Archbold are members of the Australian and Social Market Research Society, Economic Development Australia, the Institute of Management Consultants, American Marketing Association and the Supply Chain and Logistics Association of Australia. 2

3 Deb Archbold is a Certified Management Consultant and a Qualified Practising Market Researcher. The company can undertake consulting projects up to $500,000 in value. Equipment and Resources DWCS operates from its Brisbane office but Managing Director Deb Archbold travels extensively to work with clients. Remote access IT systems and extensive use of technology supports good communication and delivery of reports and other outcomes regardless of location. The company uses Microsoft Office programs, digital dictation services and the statistical package SPSS in report and capability profile preparation. The company employs four core staff and works with a trusted, high performance network of subcontractors covering research fieldwork, economic analysis, business consulting and industry sector technical specialists. Track Record DWCS works successfully with Xstrata North Queensland, Origin, APLNG, Santos, QGC, Arrow Energy, Thiess, Thiess Indonesia, McArthur River Mining, Stanwell Corporation, Brisbane, Logan and Ipswich City Councils, QR National, Department of State Development, Infrastructure and Planning, ICN Qld and ICN New Zealand. Examples of past work include: Stakeholder and Community Consultation Xstrata North Queensland extensive community attitude survey (950 respondents) in four communities in North Queensland (Mount Isa, Townsville, Bowen and Cloncurry) and analysed results compared with previous surveys. The research successfully assessed community reaction to recent major changes and business decisions by Xstrata North Queensland. Also conducted stakeholder survey to track changes in community and stakeholder views for Xstrata. McArthur River Mining, Northern Territory indepth stakeholder survey to provide insights into community attitudes to the Mine and to identify communication needs and key issues for the community. Stanwell Corporation community and stakeholder surveys to track perceptions of Stanwell Corporation and its power generation facilities in southern, central and north Queensland. Community surveys tracked reactions to significant plans and changes for Stanwell Corporation. Powerlink - extensive research including face to face interviews with affected landowners impacted by powerlines, community attitude surveys, stakeholder interviews and staff surveys. Research has helped Powerlink to understand community and landowner views and develop the communication needed to support positive working relationships with communities and landowners. Energex - community research over a ten year period covering campaign tracking, perceptions of Energex, performance and safety and reliability issues. 3

4 Major Projects Preparation of a business case for the establishment of an oil and gas industry training centre in Toowoomba. This project was funded by Origin Energy. Development of a template for capability profiles and presenting at APLNG events on capability profile development for firms targeting the major projects market. DWCS has prepared capability profiles for over 100 companies with existing or potential capacity to supply goods and services into the CSG supply chains. Risk management checklist and templates developed for APLNG to outline the requirements local suppliers need to prequalify and work with major projects. The checklist was launched in May Surveys of 200 procurement managers on major projects in 2001 and 2010 on perceptions of local suppliers and areas for improvement. This produced a map of capability requirements for local suppliers. Results have been used by ICN Qld to develop the Major Project Supply Program evaluation checklist. The project produced an indepth report on major project trends and performance criteria for tier 2 to tier 5 suppliers. (see Review of over 150 major projects in Australia and Indonesia for Thiess covering project process, performance and outcomes for mining, civil, building, process and services projects. Stakeholder and community research for Xstrata North Queensland, Stanwell Corporation and McArthur River Mine. The Count Me In program aimed at encouraging women in the Surat Basin to participate in the workforce and work in jobs in CSG, local businesses and councils. Research for ICN in New Zealand to assess the capabilities of local suppliers and their capacity to win work with major supply chains in the government procurement (including defence), IT, health, engineering and major projects markets. The study mapped the expectations of procurement managers and the barriers and challenges that local suppliers face in accessing these markets. Results are supporting consideration of a Local Industry Policy for New Zealand. Feasibility study for a motorsports complex in Mount Isa. Innovation in Mining Manufacturing Report expert assessment and industry forum to identify opportunities for local manufacturers to work with mining research organisations and mining companies. The focus was on increased use of advanced technologies to deliver solutions and innovation to the mining industry. Consultation with 70 mining and minerals processing projects for the fibre composites industry to identify opportunities for increased use of fibre composites in mining. The project identified over 20 key customer opportunities and an additional 100 decision makers in the mining industry that are now interested in information on fibre composites. Developed a national database of mining, mineral process and infrastructure projects for a client to supply water and wastewater treatment plants to remote sites. Mining industry supply chain initiative in Central Queensland to establish a relationship based approach to working with major projects and advocating for the use of local suppliers. 4

5 Assisting with the establishment of Rail Skills Australasia and the preparation of the 2012 Rail Skills Audit for Queensland. Past work in rail covers a capability audit of the Queensland railway transport industry, mapping of the main value chains in the sector and the action plans for the development of the sector targeting increased revenue. Case study project (25 firms) assessing their experience in the uptake, use of and integration of advanced manufacturing technology. Working with Indigenous Businesses Whanu Binal program for Arrow Energy to build capabilities in Traditional Owner and other Indigenous businesses to secure major project work. Deb Archbold has been working on capability statement development with cycle 1 business in Whanu Binal. She has been able to assist Traditional Owner businesses to better present their capabilities and has helped them to develop a plan of action for engaging with the major projects market. The program is succeeding in linking Indigenous businesses with major project opportunities. Community Plan Indigenous Community in North Queensland - Deborah Wilson Consulting Services has worked with the Indigenous community from Babinda to Mission Beach (Innisfail District) on: - Development of a representative structure for the community. - Preparation of a priority plan for the community. The project ran over about 12 months and involved extensive consultation with the indigenous community and with indigenous organisations in the region. The representative structure and priority plan have been very well received by the community and are now being implemented. Economic Development - The firm worked closely with the Indigenous community in the Innisfail district to ensure that their priorities were incorporated in an economic development plan for the then Johnstone Shire. A separate plan was produced covering priorities for economic development in the Indigenous community. Strategic and Business Planning for Chjowai Housing Cooperative - Deborah Wilson Consulting Services has worked with Chjowai on the development of a business and strategic plan covering Indigenous housing services and the development of social enterprises to support training and employment pathways for Indigenous people in the Innisfail district. Indigenous Business Capability Profiles - Workshop and Individual Assistance - The workshop delivered targeted assistance to Indigenous businesses to assist them to develop high quality capability statements that will improve their opportunities to engage with major supply chains in the LNG sector. Stakeholder Consultation - DWCS regularly meets with and interviews Indigenous stakeholders to seek their feedback in community stakeholder research. This covers research for Xstrata North Queensland, McArthur River Mine and Stanwell Corporation. Working with Individual Businesses DWCS works with individual businesses covering the following services: Opportunity identification, market assessments and marketing strategies. Business and strategic planning. Business coaching and mentoring. 5

6 Supply chain improvement projects. Building capabilities for tendering. Other Projects and Capabilities Deborah Wilson Consulting Services also undertakes economic development projects, industry skills projects, prepares industry development strategies and works with individual firms to identify opportunities and improve their performance. Management Systems Workplace Health and Safety DWCS has a safety policy and procedures that cover office, travel/fatigue and site activities. Safety is a priority in all activities and the company has a strong safety track record. Quality System DWCS is quality assured to ISO9001:2008 standards and has had this certification for over 10 years. Quality is a core driver for the business and extensive systems are in place to manage and maintain highest quality levels in work undertaken. Environmental Management System DWCS has an environmental management policy that seeks to minimise the impact on the environment. This covers recycling paper and waste and minimising use of water and energy. The company operates from a heritage building (the old Fire Station at Yeronga). Risk Management System Business and financial risk is assessed on all new projects. The company works with a network of consultants to provide backup assistance should this be required to complete projects. Insurances DWCS carries the following insurances: WorkCover. Public liability insurance. Professional indemnity insurance. Business and vehicle insurance. 6

7 Contact Details Firm Name: Deborah Wilson Consulting Services Pty Ltd Street address: 5 School Road Yeronga, Qld 4104 Main Contacts: Deb Archbold, Managing Director, ph Gary Archbold, Director, ph Phone: Fax: Mobile: dwcs@dwcs.com.au Web Address: Postal Address: GPO Box 1681, Brisbane Qld 4001 Year Established: 1982 ABN: