2 SHERWEB PARTNER NETWORK A proven formula from an established provider Since 1998, SherWeb has been simplifying the cloud for channel partners. By offering a one-stop shop for a wide range of cloud solutions, SherWeb prides itself in providing the best offering on the market. Partners can expand their cloud portfolio with the latest in high-performance cloud servers, cloud databases, hosted Exchange, Office 365 and Dynamics 365. From enablement to pre-sales, from migration to technical support, SherWeb offers its network of 5,000 partners personalized advice and training to help them succeed in the cloud. SherWeb currently serves over 45,000 clients in more than 100 countries. Best Partner Model Best margins and payouts White-label offering All-inclusive onboarding & migration 24/7/365 technical support ( based in North America ) Enablement, marketing and sales tools Best Performance & Security % guaranteed uptime SOC2 Type II certified Tier 3+ datacenters (fully redundant) Spam and virus protection Backup & recovery procedures Partner Accelerator Model STEP 1: ONBOARDING Become a reseller on your own terms. You can create a new tenant and start transactingin less than 10 minutes. STEP 2: SELLING We offer comprehensive marketing, pre-sales and post-sales support for all partners. Your personal Account Manager will help you build the best offers. STEP 3: PROVISIONING & BILLING Cumulus our customized partner portal lets partners centralize account management. Partners can provision services, view price lists and access all control panels with a single click. STEP 4: MIGRATING Migration services are free for partners. We provide both the tools and hands-on migration. We even have a custom branded option. STEP 5: SUPPORT Take advantage of SherWeb s industry-leading 24/7 support that is based in North America. We hold a consistently high rating for the industry s Net Promoter Score (75+). We ll give you a branded unique phone number and address so you can offer your customers a 24/7 help desk (flat user/month fee).
3 SherWeb Partner Models Profit from the booming cloud market by reselling or referring SherWeb s premium hosted services! Whether you want to rebrand our services as your own, leverage our brand and services under your own banner, or even refer our services to potential clients, you ll find the business model you need. Reseller Model Distributor Model Advisor Model Description 100% Private label Co-branded Referrals Customer ownership Partner owns, bills and supports end client Partner owns and bills customer; SherWeb supports end client SherWeb owns, bills and supports end client Branding Your brand Your services, powered by SherWeb SherWeb s brand Profits High-demand services with tier pricing; discounts based on total recurring monthly value of your partner account One-time and recurring commissions Customer pricing Your margins, your pricing SherWeb s retail prices and promotions Customer support You support your clients; we support you SherWeb provides 24/7/365 technical support to your customers/referrals at no extra charge Customer billing SherWeb bills you; you bill your client. SherWeb bills end client Migration All-inclusive, end client onboarding. No data loss, no downtime guaranteed. Partner support Dedicated sales and VIP technical support, 1:1 training and enablement, plus marketing tools and resources Service management Set up and manage your client accounts through our Cumulus partner portal End clients manage their own account and services Getting started Free sign-up; no minimums or certification required. Full partner enablement experience and dedicated Account Executives to help your teams engage in no time. Partners can open multiple accounts at once and transition between programs at any time. Maximize your profits Incorporate your own expertise with our services (migration consultation, integration and ongoing administration), and increase your monthly earnings!
4 Your One-stop Shop for Cloud Services Products Currently Available under the CSP Program Software-as-a-Service (SaaS) Office 365 Web Apps or Office Suite Business-class File storage and sharing Online Meetings Compliance & Archiving encryption Data Leak Prevention archiving & ediscovery Dynamics applications in one (CRM to ERP) Sales, Customer Service, Operations, Financials, Field service, Project Service Automation Online Backup Backup in the cloud Servers and workstations Windows and Mac Hosted Exchange Best enterprise solution % availability SLA Multiple plans available Hosted SharePoint Easy sharing and collaboration Foundation & Server editions Infrastructure-as-a-Service (IaaS) Cloud Servers Fastest cloud servers on the market Enterprise-grade infrastructure Fully managed or unmanaged Azure Enterprise-grade infrastructure and services Analytics, computing, database, mobile, networking, storage, web and more. Platform-as-a-Service (PaaS) Cloud Databases Microsoft SQL Server 2014 (Enterprise database) SharePoint Private Cloud Built on enterprise-grade hardware Deploy your own tools and plugins Fully managed or unmanaged SherWeb Valet Services White-label support, Migration and Pre-sales Services for SherWeb Partners Many resellers don t have the time or money to invest in a customer service department. SherWeb s Valet Services lets partners offer their customers a VIP experience. Our support agents will take care of your customer s technical requests 24/7. Our migration team will handle data migration and our pre-sales engineers will help you deal with complex projects. Valet Services currently apply only to Office 365.
5 Transfer Your Office 365 Seats to SherWeb If you still have Office 365 clients under Microsoft s Advisor program, it s time to switch to another provider. Advisors who transfer their seats to SherWeb will receive a 15% commission during Year 1 plus 5% recurring commission for the lifetime of the client s contract. We ve made the transfer process simple with our Office 365 Import Tool. Here s the kind of revenue you can make with SherWeb: Commission Scenario for Four Clients with 25 Office 365 Business Premium seats
6 Cumulus Management Portal Cumulus, SherWeb s intuitive web-based partner portal, gives you the functionality and control you need to get your cloud business going in no time. Oversee the full range of your services in minutes with easy, hands-on control and tight security. Build your customer s cloud environment, provision services, and manage your accounts all in one easyto-access location. Dedicated Control Panel Web-based Portal Manage Your Accounts
7 PARTNER & DISTRIBUTOR MODELS Industry-leading Margins & Discounts SherWeb offers resellers and distributors unbeatable bundle pricing. Get up to 43% initial margins on many services plus additional performance discounts on all recurring services. Standard Preferred Premium Elite Initial margins UP TO 43% Monthly revenues 2 org. min. $0-$599 $600-$2,599 $2,600-$5,999 $6,000+ Additional discounts 5% 10% 15% 20% A different margin is applied to products sold under the CSP program. For complete pricing and tier discounts, contact us at ADVISOR MODEL Best Referral Payouts SherWeb s Advisor Model is the gateway to the cloud industry for IT professionals wishing to offer hosted services to their customers without having to handle support and billing. This business model offers a combined one-time and recurring commission structure based on SherWeb s retail plans and pricing. Commission types Commissions Payment Requirements New customer onboarding commission (one-time) Recurring monthly commission 150 % 7 % 60 days after customer sign-up For the life of the product line Must be as an endclient s advisor and maintain an active Advisor account
8 ABOUT SHERWEB SherWeb has nearly two decades of experience simplifying the cloud for MSPs. Today, more than 5,000 partners worldwide rely on our expertise in high-volume provisioning, migration and support. SherWeb is an Indirect CSP partner in Microsoft s Cloud Solution Provider (CSP) program. This allows SherWeb to help partners go to market faster with Office 365, Dynamics 365 and Azure. You own the customer relationship, control the pricing and billing and set your own margins. SIGN-UP TODAY For more information: sherweb.com/partners Microsoft s 2013 Global Hosting Partner of the Year. This document has been prepared by SherWeb.