ANALYTICS REDUCE COST CUSTOMER EXCELLENCE INCREASE PROFIT CRM ONE + Deliver Amazing Customer Experiences With Microsoft Dynamics CRM

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1 REDUCE COST ANALYTICS CRM ONE + Deliver Amazing Customer Experiences With Microsoft Dynamics CRM

2 ABOUT TECHNO BRAIN Techno Brain is the leading IT Solutions, IT Training and BPO / ITES Services Company headquartered in Nairobi, Kenya with operations in Africa, USA, India, UK and UAE. Techno Brain is committed to deliver high quality, cost effective and off-the-shelf solutions to Governments, NGOs and Private organizations across the globe. References Engagement Sales Faster Service Service Marketing Reputation Targeted Our competencies and experience span the entire spectrum of ICT Solutions, IT Training and BPO / ITES services Business & Technology Consulting Implementation Services System Integration Custom Software Development Product Development IT Infrastructure Services and Managed IT Services Business Process Outsourcing and IT Enabled Services IT Training, Education and Capacity Building Productivity Mobility Customer Experience Reduce overhead and improve employee efficiency Economically address demands for better mobile access CRM ONE + Win the trust of today s highly connected, demanding customers Effective Reporting Get insights into customer behavior with the business intelligence, analytics, and reporting tools Collaborated Selling Get connected to the right people, share information across teams and organize around deals so you can sell more faster. Faster sales Gain data, insights, and connections that make every prospect and customer conversation more relevant, valuable and productive. Organization Management Set up territories, teams, and price lists for optimal organizational efficiency and streamlined offer management Forecast Gain business insight with flexible dashboards and inline data visualization. Guided Process Increase productivity with embedded business processes. Reduce the cost of service and increase productivity with capabilities that are intuitive and personal, including case management, escalations, knowledge base, automated process, and customer self-service. Provide a unified service desk that enables agents to access all their tasks and applications across multiple channels in one place. Turn your call center into a profit center by empowering agents to make targeted offers based on customer information and behaviors. Multi Channel Identify and respond to customer issues on any channel (e.g., self-serve, social, , web, phone). Productive: Improve efficiency and decrease costs with easy-to-use tools that employees will learn quickly. Insightful: Take faster, betterinformed actions with a 360-degree view of customer information combined with flexible business intelligence and analytics. Connected: Equip individuals and teams with the tools they need to work together and communicate effectively both within and outside the organization. REDUCE COST ANALYTICS On-Premises On-Demand Sell Effectively Care everywhere Market Smarter The ultimate in customization and integration, offering complete in-house control of your CRM and unlimited customizations. Rapid, streamlined implementation with ondemand access worldwide, pay-as-you go subscription pricing

3 FULL SERVICE SUITE FOR EMERGING MARKETS Enterprises in the emerging markets have a growing need to deliver world-class experience to their customers. Most industry sectors are witnessing a fierce completion and Customer experience has emerged to be a primary differentiating factor. However, the leading solutions designed around these needs do not fit well in the scale and economics of these geographies. The result is a compromise either with outdated technologies like PBX which provide limited call center capabilities or repackaged open source solutions which are unreliable. TechnoBrain Call Center is designed to bridge this gap. We provide the most complete modular all-in-one suite that enable you to deliver an exceptional experience to every customer you serve using state-of-the art Call Center software from Presence Technology. Choose the call center solution that is designed to best meet your needs. COST REDUCTION ENHANCING IVR RECORDING INBOUND SUPERVISOR ADMIN World Class Predictive Dialler (Blended) Powerful and Easy to use Scripting Tool Modular and Scalable Solution Incredible Speed to Market Highly Flexible access model 100% Web Agent One of the lowest TCO in the market Extend and Protect Legacy Voice ACD Life Unbeatable ROI!!! CALL CENTER TECHNOLOGY SOLUTIONS

4 CONTACT CENTER SOLUTION OPEN GATE Techno Brian leverages the most complete modular all-in-one suite that simplifies communication between businesses and their customers reducing the need for costly equipment, changes or updates. The Suite is 100% software and virtualizable, highly scalable and adaptable to any business scenario. This modular approach allows you to buy or rent and install only what you need today, yet provides a seamless future growth path without the need for complex implementations or upgrades. Clients Modules PSTN Unified management Best in Class Dialer Scripting Call and Screen Recording HA & Network Region SIP Open Gate SDK Dashboards IR, IVR, VIVR UNIFIED CORE Web Agent & Supervisor , SMS Chat & Video PBX ALL IN ONE SUITE Pre and Post Call Workow Back Office Real Time Monitoring 200+Ready Reports Quality Monitoring Agents WE REDUCE WE HIGHLIGHTS Average Handle Time Maintenance costs Training agent costs IT support Total Cost of Ownership (TCO) New campaigns - Time to market 15% 33% 38% 57% 42% 70% Contacts per hour FCR Agent productivity Agent occupancy Sales per hour Conversion rate Service Level 55% 17% 36% 17% 24% 24% 22% Fast and easy implementation High up-time, redundancy and scalability BUSINESS BENEFITS World class Contact Center Solutions made available for restricted budgets Redundancy and load balancing with N+1 architecture Easy Integration with other Telephony platforms Open Standards, not proprietary hardware dependent Get a PBX/ACD + many other suite of solutions which will improve quality, productivity, and customer satisfaction for the same cost of a proprietary PBX

5 GLOBAL PRESENCE Botswana Burundi Ethiopia Ghana India Kenya Lesotho Malawi Mauritius Mozambique Myanmar Namibia Nigeria Rwanda Saudi Arabia South Africa South Sudan Swaziland Tanzania UAE Uganda UK USA Zambia Zimbabwe Website: