Achieving Operational Efficiency with Sound Asset Management Strategies. Cathy Nelson ACWD Mark Rytilahti POWER Engineers

Transcription

1 Achieving Operational Efficiency with Sound Asset Management Strategies Cathy Nelson ACWD Mark Rytilahti POWER Engineers

2 ACWD Background Organized in 1914 Serves Fremont, Newark, and Union City California - Area square miles - Population Customers 81, Employees 230 Full-time Supply Sources - State Water Project 40% - San Francisco PUC (Hetch Hetchy) 20% - Alameda Creek Watershed Runoff 40%

3 ACWD Background Production - Average Daily Production of 34.4 MGD (FY ) - Maximum Daily Production of 52.3 MGD (FY ) 880 Miles of Pipe 12 Reservoirs and Tanks Three Active Treatment Facilities - Water Treatment Plant # 2 26 MGD Capacity - Newark Desalination Facility 12.5 MGD Capacity - Blending Facility 48 MGD Capacity

4 ACWD Service Area

5 Software Environment Windows Server 2008 R2 SQL Server 2008 R2 ArcGIS Cityworks 2014 SP6 inframap JD Edwards 9.1 Cayenta 7.5

6 ACWD Organization Office of the General Manager Engineering and Technology Services - Information Technology - GIS Operations & Maintenance - Distribution Maintenance Finance Water Resources

7 Project Goals To address DMD unique business needs, the Asset Management System must: Reduce or control costs Improve or maintain service levels Ensure accurate and timely asset and maintenance data Integrate cleanly and cost-effectively with ACWD s existing applications

8 Project Goals Reduce or Control Costs Tailor systems to streamline processes Eliminate redundant data entry Track only what matters Support an evidence-based repair/replacement program

9 Project Goals Improve or Maintain Service Levels Design the system to allow ACWD to be proactive in: - Maintenance - Customer response - Backlog management Tight integration with Cayenta

10 Project Goals Ensure Accurate and Timely Asset and Maintenance Data Tight GIS integration Leverage the existing field GIS application, inframap Capture data in the course of doing work - Condition - As-built (new and corrections) - Relevant actuals

11 Project Goals Integrate With ACWD s Existing Applications Eliminate redundant data entry Leverage strengths of existing technology Provide efficient end-to-end business processes by integrating Cityworks with other District systems: - Cayenta - JDE - SharePoint - DCJETS/JETS+

12 Integration Overview

13 Cayenta Integration Troubleshooter Operations Dispatch Customer Service

14 Cayenta Integration Service Order to Service Request Customer Service enters service order into CIS (Cayenta) Service Request (SR) automatically created in Cityworks and is immediately available to the Trouble Truck, field crews or office staff Cityworks shows SR location and provides crew with request information and GIS asset details. Crew updates the request with resolution Resolution details immediately available via Cityworks to Dispatch and other Cityworks users Interface updates the CIS (Cayenta) with resolution information and optionally closes the service order

15 Cayenta Integration Service Request to Service Order Dispatch creates Service Request in Cityworks and it is immediately available to the Trouble Truck, field crews or office staff Service Order is automatically created in Cayenta. Cityworks shows SR location and provides crew with request information and GIS asset details. Crew updates the request with resolution Resolution details immediately available via Cityworks to Dispatch and other Cityworks users Interface updates the CIS (Cayenta) with resolution information and optionally closes the service order

16 Cayenta Integration Cayenta Meter Data In Cityworks

17 Cayenta Integration Barcode Scanning of Meter Number

18 JD Edwards Integration ACWD DMD Work Order Life Cycle No Customer Service Request Process 5. Plan and Schedule the CANCELLED 21. Interface 4. Work Needed? Yes Work (Update Status as 19. Create Cyclical, Multiasset WOs for PM Program RTSCHED 20. Cancel the Work Order Checks for JDE WO and Needed: RTP, RTS) Cancels if Needed NEW No RTASSIGN 2. Screen and Update WO (Verify WO Data, Note if Reimbursable) 3. Emergency? Yes 6. Assign WO and Update Status (Ready to Work or In Progress) R2WORK or WIP 11. Contractor Work (Child WO is RTW)? Yes 14. s WO and Permits to Contractor and Update WO Status 18. Interface Closes JDE WO (Triggers Collection of Reimbursables if Needed) NEW 1. Create Cityworks WO; Select Template and Verify/ Select Project (JDE Job). 25. Interface Sends Active JDE Jobs to Cityworks (Updates Project List) R2WORK or WIP 7. Interface Creates JDE WOs and Updates JDE WO Status 9. Complete Daily Paper Timesheets (Charge Time to JDE WOs) WIP or COMPREVIEW No 12. Interface Sends WO data to/from iwater for WOs assigned to DMD 13. Complete Work and Update Status, Dates, Leak and Meter Data in iwater WIP 15. Pay Invoice in JDE (Distribute Lines Items to WOs) COMPCHILD or CLOSED 17. Review, Update, and Close Completed Work Orders in Cityworks 16. Interface Sends Time, Inventory, Equipment, and Service Transactions to Cityworks COMPREVIEW 8. Use JDE to Pick, Issue, and Return Parts for WO 22. Meter Shop: For Meter WO, Verify Reading and WO Status (Complete) CLOSED 24. ENGINEERING Creates JDE Jobs for Projects and Sends Project Files to DMD 10. OPS Enters Time in JDE (Charge to WO) 23. Interface Sends Meter Readings and Serial Numbers to Cayenta SO

19 JD Edwards Integration Work Orders Work orders created in Cityworks by crew leads, supervisors, clerks Estimated Bill of Material automatically transferred to JDE via Cityworks/JDE interface. Warehouse clerk loads material for crew Cityworks map shows where work is required. Field crews have access to work order details and GIS asset details Crew enters resolution information into Cityworks and material, labor, equipment info into JDE Cityworks populated with actual costs for the work order

20 JD Edwards Integration Work Order Bill of Material

21 JD Edwards Integration Work Orders/Service Orders Meter related work orders created in Cityworks by crew leads. Service Request automatically created in Cityworks and Service Order automatically created in Cayenta Cityworks map shows where work is required. Field crews have access to work order details. Crew completes work and closes work order. Cityworks Service Request automatically closed Cityworks/ Cayenta interface sends meter information to Cayenta for manual processing.

22 Integration Approach

23 Integration Approach Details NET solution built on top of NServiceBus (Open Source). - Licensed with POWERBus360 - Web services for integrating non-.net solutions Cityworks adapter and standard Cityworks messages High performance and scalability - Async Messaging, Failover, and Performance Monitoring Reliable integration with automatic retries - Reliable transports (MSMQ, SQL Server transports and more). - Automatic retries and failure notifications. - Reliable persistent message storage. Workflow (long-running Sagas) and background task scheduling Centralized auditing of messages

24 Integration Approach Architecture

25 GIS Integration Map Display

26 GIS Integration AGS Services

27 GIS Integration Asset Data Capture

28 GIS Integration Location in Polygon

29 Key Performance Indicators Identified 27 key performance indicators to track with the integrated system. Examples include: Large Valves Exercised on Schedule - % of 12-inch and Larger Valves Exercised in Last Two Years Water Loss Due to Leaks and Breaks - Gallons of Water Lost due to Main Breaks Leak Detection Program Pace - Miles of Main for which Leak Detection Completed

30 Key Performance Indicators Service Restoration Time - % of Confirmed Leaks and Breaks for which Service Restored within 6 Hours Main Break Repair Cost - Median Cost to Repair Emergency Main Break On-time Construction Planning - % of Customer Projects Started within 10 Business Days of being Ready to Assign Meter Mapping - % of meter locations that are field-verified

31 Status Soft Launch Go Live June 3 - Subset of users (12) Hard Launch Go Live June 27 - All Users (52)

32 Questions?

33 Contact Info Cathy Nelson Alameda County Water District Mark Rytilahti POWER Engineers UC Booth 224