FEED TO FOOD. quality & safety. Skretting Australia Quality Manual

Transcription

1 FEED TO FOOD quality & safety Skretting Australia Quality Manual

2 CONTENTS The Mission that inspires us: Feeding the future The Vision that guides us: In a world with limited natural resources and a growing population, there is a rising demand for high quality meat, fish and shrimp. We will be the global leader in providing innovative and sustainable nutritional solutions that best support the performance of animals, fish and shrimp The Values we live by: Innovative, Collaborative, Capable and Caring Introduction 4 Skretting & Nutreco 6 Scope 8 Quality Objectives 8 Food Safety & Quality Policy 9 Quality Management 10 System Structure Management Responsibility 11 Nutrace 12 Certified Quality & 16 Food Safety Ingredient & Supplier 16 Assessment & Management Monitoring & Control 18 Risk Management 20 Tracking & Tracing 22 Current Certifications 24 Current Compliance 25 Skretting Values 28 Quality Management

3 INTRODUCTION The Skretting Australia Quality Management System Manual is designed to achieve the following: Provide our customers with a concise overview of how we manage quality Give an overview of how we manage quality through our Quality Management System covering raw material import, manufacturing operations, all export and services of Skretting Australia Serve as a reference for new and old employees Clarify responsibilities in relation to quality Detail how we achieve external compliance in quality Explain how we put the theory into practice 4 5

4 WHO ARE WE? Skretting is a wholly owned subsidiary of Nutreco NV, an international animal nutrition and fish feed company. We are the leading fish feed producers globally and have a reputation for innovation. We serve all major aquaculture centres around the world from production plants in Europe, Asia, South America, North America, Africa and Australia. Skretting people are dedicated to the success of aquaculture as a sustainable and efficient means of providing a growing world population with nutritious, tasty and healthy food. Aquaculture is the future and we are proud to be playing an important and responsible role in its development. Nutreco Quality, innovation and sustainability are guiding principles embedded in the Nutreco culture from research and raw material procurement to products and services for agriculture and aquaculture. Skretting Australia is the leading producer of fish feed, supplying to a wide range of customers located all over Australia and New Zealand from our manufacturing plant in Cambridge, Tasmania. 1 Skretting Norway 2 Skretting UK 3 Skretting France 4 Skretting Spain 5 Skretting Italy 6 Skretting Turkey 9 Skretting China 10 Skretting Japan 11 Skretting Australia 12 Skretting Canada 13 Skretting USA 14 Skretting Ecuador 7 Skretting Egypt 15 Skretting Brazil 6 8 Skretting Vietnam 16 Skretting Chile

5 SCOPE The Management System covers all Skretting Australia activities across Australia and New Zealand. No requirements of the AS/NZS ISO 9001 standard have been excluded. QUALITY OBJECTIVES Achieving our target of zero food safety incidents Delivering high quality fish feed to our customers, meeting all quality assurance requirements Continuing to improve and refine our quality management systems and supporting employees through providing user guides and regular training Converting customer feedback into continual improvements of our systems and processes FOOD SAFETY & QUALITY POLICY Skretting Australia is committed to delivering high quality fish feed and reliably satisfying our customers. To achieve this we manage food safety and quality in all steps of our business from procurement to product development to manufacturing and distribution to customer services. The Skretting Australia Food Safety & Quality management system will meet the requirements of: Nutrace, the global Skretting food safety and quality program AS/NZS ISO 9001 Quality Management Systems HACCP as defined by CAC/RCP (Rev ) Feedsafe, an Australian stock feed industry Code of Good Manufacturing Practice (GMP) All Skretting Australia employees are required to participate in the delivery of our Food Safety & Quality policy by taking responsibility for food safety and quality systems in their work area, ensuring that the systems are used and regularly reviewed and by contributing to continuous improvement activity to improve them. All employees will be provided with regular training, current documentation and customer feedback. In doing this we uphold the Skretting values and will establish and maintain the highest standards to our customers and end consumers. 8 9

6 QUALITY MANAGEMENT SYSTEM STRUCTURE MANAGEMENT RESPONSIBILITY A Quality Management System has been established to assist in the achievement of our quality objectives by ensuring that effective process controls are in place for each process. Each process has a documented procedure and/or work instruction, which may also be supported by checklists and/or forms. Procedures generate performance data to demonstrate implementation and to measure the progress in meeting objectives. All documents relating to the Quality Management System and the certification requirements can be found in Document House, our internal document control system. The Quality Management System is reviewed for its effectiveness every quarter and improvements implemented. Everyone at Skretting Australia has responsibility for Food Safety and Quality. These responsibilities are carried out by following requirements of operating procedures and by engaging in improvement activities. The Food Safety & Quality Systems Manager is accountable for the management of the Quality System and its ongoing improvement. The Food Safety & Quality Systems Manager ensures that the system is maintained, reports on performance of the system as a basis for improvement and promotes awareness of customer requirements throughout the organisation. The Skretting Australia Management Team is responsible for reviewing the Quality Management System and supporting the implementation of processes and improvements through the allocation of resources such as time, people, training and priorities

7 NUTRACE Certified Quality & Food Safety Nutrace is Skretting s unique, global feed-to-food quality and safety system. It ensures consistency throughout the production process, from raw materials to final feed solutions. Built on five strong pillars, Nutrace ensures that our customers and end consumers can have full confidence with regard to feeds in the farmed fish value chain. In 2013 Skretting Australia became the 3rd Skretting company to be awarded Nutrace compliance. Ingredient and Supplier Assessment & Management Monitoring & Control Risk Management Tracking & Tracing 12 13

8 CERTIFIED QUALITY & FOOD SAFETY The Certified Quality & Food Safety pillar guarantees the consistent formulation and production of high-quality, reliable feeds. Skretting Australia has implemented several international certifications, systems and internal procedures. Third-party independent bodies and parent company Nutreco check and audit these standards on a regular basis. Customers are welcome to review our system. Skretting Australia is certified to the ISO 9001 Quality Management System (QMS), Hazard Analysis and Critical Control Point (HACCP) standard, as well as FeedSafe, the stock feed manufacturers standard. Skretting Australia is compliant with Best Aquaculture Practices (BAP) Salmon Farms standard and Aquaculture Stewardship Council (ASC) Salmon standard. Nutrace Certification ISO 9001 Certification HACCP Certification FeedSafe Certification Our Food Safety & Quality Systems Manager is accountable for managing quality certification across the business We deliver a comprehensive internal training and development program covering food safety, HACCP, quality documents and continuous improvement The Food Safety & Quality Systems Manager oversees a comprehensive internal audit system conducting over 30 audits annually We have a strong focus on customer satisfaction Area Managers and their departments are responsible for following quality certification plans, ensuring that all quality elements are incorporated into our day-today processes All documents that can affect product quality or processes are registered, regularly reviewed, renewed and controlled. These documents are located within our document control system (Document House) The Quality Management System is reviewed quarterly by the Management Team with recommendations for improvement We participate in custom designed induction, training and development so our customers can be confident in our knowledge and understanding about quality in every area of our business We are all involved in identifying and preventing non-conformances in our day-to-day operations and internal audits We are trained and supported to conduct internal audits on our most critical business processes and systems We maintain caring and collaborative relationships with our customers ensuring reliability and flexibility to meet quality needs 14 15

9 INGREDIENT AND SUPPLIER ASSESSMENT & MANAGEMENT Approved feed ingredients and suppliers Raw material sustainability and specifications Supplier Audit Plan Approved laboratories The Food Safety & Quality Systems Manager is responsible for approving all local suppliers The Regional Purchasing Manager is accountable for purchasing all local raw materials from approved suppliers All our suppliers are registered in a global supplier database (Anchor) The Ingredient and Supplier Assessment & Management pillar ensures only healthy, safe and sustainable raw materials are used for the production of fish feed. It includes common standards for all Skretting businesses for assessing and managing ingredients and suppliers. The Food Safety & Quality Systems Manager and Purchasing Manager conducts supplier audits according to the Supplier Audit Plan The Regional Purchasing Manager is responsible for maintaining the currency of supplier records Major raw material suppliers agree to social and environmental standards by signing a Vendor Policy All laboratories used for monitoring testing are accredited and approved All the information related to feed ingredients and major suppliers of Skretting Australia is stored in global databases, which are shared throughout the Nutreco organisation. Only approved feed ingredients and suppliers are used by Skretting Australia. Any new supplier must be evaluated and approved before being considered a Skretting Australia supplier

10 MONITORING & CONTROL Laboratory Information Management System (LIMS) Approved laboratories (ISO 17025) Local and global monitoring schedule Business Objects Reports Procedural control The Process Manager is responsible for implementing internal sampling and testing processes following strict and approved methods Operators are responsible for collecting samples and testing all incoming raw materials and finished products The Monitoring & Control pillar ensures Skretting Australia feeds are safe. Since 2000, Skretting Australia has followed a harmonised, detailed and comprehensive global monitoring program which covers undesirable substances from raw materials to finished feeds. We utilise external laboratories and maintain comprehensive and thorough reporting systems The Quality Assurance Technician is responsible for reviewing test results and monitoring quality trends through LIMS Raw materials are monitored according to a targeted list of undesirable substances and each ingredient follows an approved analytical procedure. Only approved laboratories conduct the analyses. All analytical data is stored in Skretting s global Laboratory Information Management System and is shared among the Skretting companies. The Monitoring & Control pillar also includes a standardised internal rapid alert and followup system as well as an external notification procedure. The Food Safety & Quality Systems Manager is accountable for maintaining global and local monitoring schedules The daily status of quality is visible within the business We provide an annual Residue Monitoring report to our customers The Quality Assurance Technician is responsible for following the monitoring schedules Trends are monitored by the Food Safety Team We are responsible for providing daily updates on quality status within our work areas We hold daily and weekly operational meetings with a critical focus on quality 18 19

11 RISK MANAGEMENT Food Safety Risk analysis Food Safety Incident Management & recall procedures Food Safety Team Global support We maintain a Business Continuity Plan which identifies controls and mitigates our most critical business risks. This plan is regularly reviewed and improved by the Management Team Food Safety risks are identified within our matrix. Control and mitigation actions are monitored by the Food Safety Team and through Quality System reviews The Risk Management pillar ensures professional crisis handling, should an emergency arise. It covers Food Safety and Crisis Management for correct decisions to be taken in order to minimise risks and for unwanted situations to be handled in a correct manner. It also includes media management and a product recall procedure. Regular training and tests are undertaken by Skretting Australia to ensure we are well prepared to handle a crisis in an effective and appropriate manner. The Food Safety & Quality Systems Manager is accountable for ensuring that processes, procedures and manuals are in place to manage our food safety risks The Food Safety Team is led by the Food Safety & Quality Systems Manager We are supported by a comprehensive Skretting global network We conduct food safety drills and recalls quarterly which may involve any employee from within our business The Food Safety Team reviews our Food Safety procedures and inputs into the monitoring schedule The Food Safety Team follows an annual plan covering all aspects of food safety within the business The Food Safety & Quality Systems Manager is a member of the global Food Safety and Quality Team 20 21

12 TRACKING & TRACING Implemented global Nutrace - tracking and tracing Maintain records of all inputs and processes from ingredient purchasing to finished product delivery The Food Safety & Quality Systems Manager is accountable for overseeing built-in tracking capabilities to ensure efficient information flow through the feed to food chain All our purchase, process and delivery records are captured in Nutrace - tracking and tracing Tracking & Tracing ensures an efficient information flow between Skretting Australia, its suppliers, fish farmers and fish buyers. Skretting Australia has an electronic system in place that precisely traces feed batches back to their raw materials. It provides accurate and accessible records of all ingredients, production processes and feed deliveries. This system delivers rapid upstream and downstream information, which is essential for efficient information gathering and in the event of an incident, recall program. Any product we supply to our customers can be traced back to all ingredient suppliers ensuring quality tracking Nutrace - tracking and tracing is checked regularly through our food safety drills Training is provided to support the effective use of Nutrace - tracking and tracing Nutrace - tracking and tracing is fundamental to monitor our raw material use associated with sustainability standards The Tracking & Tracing system ensures current and pending legal requirements are in place

13 CURRENT CERTIFICATIONS CURRENT COMPLIANCE Nutrace Nutrace is Skretting s global feed-to-food quality and safety system. It ensures consistency throughout the production process, from raw materials to final feed solutions. Skretting Australia is Nutrace certified and regularly conducts self-assessments and is audited by the Skretting global audit team. FeedSafe Skretting Australia maintains this certification to make sure that we are adhering to national industry standards. FeedSafe is the Accreditation Program for the Australian stock feed industry. The central aspect of FeedSafe is compliance to the Code of Good Manufacturing Practice (GMP). This aligns us with the highest of global manufacturing standards. ISO 9001 Internationally recognised Quality management system ensuring all critical process are documented HACCP as defined by CAC/RCP (Rev ) HACCP is a risk assessment system which identifies control points and critical control points in the business. The risk assessment includes implementation of limits and actions for each of the points identified. Skretting Australia is compliant with Best Aquaculture Practices (BAP) Salmon Farms standard and Aquaculture Stewardship Council (ASC) Salmon standard

14 OUR VALUES Our Values define what Skretting stands for: who we are. These characteristics lend integrity to our Vision, making it more than just a slogan. So what do our Values mean? Innovative Innovation is a core value that is deeply rooted in our business. It allows us to fulfill our mission by delivering superior nutritional solutions that respond to the needs of the market. We challenge the status quo and think outside the box. We don t fear failure and actively support customer advances and future directions. We work with a mindset to find, develop and deliver the best solutions. Collaborative Our collaborative approach enables us to combine skills and resources to drive innovation and growth. We create shared value by connecting with our customers, suppliers and research organisations to develop nutritional solutions. Skretting Australia is a team player, building and maintaining internal and external networks to create shared value. We share knowledge and expertise, especially when needed by others. We actively consult in key decisions working well beyond traditional boundaries with a global mindset Capable We are determined to be the best at doing what matters most. That is why we develop the capabilities of individuals and our organisation. We make things happen fast with our can do attitude, taking responsibility and ownership. We deliver excellence, adapting positively to change. We continually develop and learn, demonstrating our expertise. Caring We are a caring organisation, delivering on our commitments to our suppliers and customers through a balanced approach to people, planet and profit. We act with integrity, helping others to deal with challenging circumstances. We demonstrate environmental, ethical and sustainable responsibility. We care for results and are actively interested in others, seeking always to gain an understanding of their needs.

15 version 5 The Skretting Australia Quality Manual is a live document and will be regularly updated. Please do not rely on any printed document being the current version.