I'lflflllBln UNIVERSITY LEVEL. 5 COURSE CODE. MNS511S. Prof. Nomusa Dlodlo. Mr. Nkululeko Mthembo. Mr. Munyaradzi Maravanyika

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1 I I'lflflllBln UNIVERSITY OF SCIENCE HI'ID TECHI IOLUGY Faculty of Computing and Informatics DEPARTMENT OF INFORMATICS QUALIFICATION: BACHELOR OF INFORMATICS, BACHELOR OF COMPUTER SCIENCE, BACHELOR OF LOGISTICS AND SUPPLY CHANIN MANAGEMENT QUALIFICATION CODE: 07BACS, O7BAIF, O7BLSM COURSE: MANAGEMENT INFORMATION SYSTEMS _ LEVEL. 5 DATE:June 2017 SESSION: 1 COURSE CODE. MNS511S DURATION: 3 hours MARKS: 100 FIRST OPPORTUNITY EXAMINATION QUESTION PAPER EXAMINER(S) MODERATOR; Prof. Nomusa Dlodlo Mr. Nkululeko Mthembo Mr. Munyaradzi Maravanyika Ms. Sinte Mutelo Mr. Pardon Maoneke Mr. Jude Osakwe Ms. MarIy Samuel Mr. Admire Kachepa THIS QUESTION PAPER CONSISTS OF 7 PAGES (Excluding this front page) INSTRUCTIONS 1. Answer ALL the questions. 2. Write clearly and neatly. 3. Number the answers clearly.

2 SECTION A [20 marks] Answer TRUE or FALSE (Each question carries 1 mark) 1. Capturing a customer order into a transaction file is one example of a business process. Transaction Processing Systems are most commonly used by Senior Managers. Information systems technology can be viewed as a factor of production that can be substituted for traditional capital and labour from the point of view of economies. An organisation s MIS and D55 supply an ESS with summarized information. The competitive forces model cannot be used to analyse modern digital organisations which face new competitive forces that are not true of traditional organisations Two computers using TCP/IP can communicate even if they are based on different hardware and software platforms. Any changes to an organisation s strategic and business objectives have to be supported by changes in hardware, software, databases and telecommunications. Every computer on a network has its own address so that it can be found by other computers on the network. Price transparency refers to the ability of consumers to discover what merchants actually pay for products. 10. In the affiliate revenue model, organisations derive revenue by selling information or services through partner ecommerce sites. 11. Information asymmetry exists when there is more information about one product than there is about a similar product. 12. Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organisation. 13. CRM software can help organisations identify high-value customers for preferential treatment. 14. In a push based model of SCM systems, production forecast of demands for products. master schedules are based on

3 15. The ethical guideline that asks you to put yourself in the place of others, and think of yourself as the object of the decision is called the Utalitarian Principle. 16. Computer abuse refers to acts involving the computer that may not be illegal but are considered unethical. 17. Wireless networks are more difficult for hackers to gain access to because radio frequency bands are difficult to scan. 18. The number of cycles per second that can be sent through any telecommunication medium is measured in kilobytes. 19. While systems such as KWS can manage semi structured and unstructured information, enterprise-wide content management systems are designed to manage a firm s structured information. 20. Switching costs are the merchants costs of changing prices.

4 SECTION B [20 marks] Select the correct answer (Each question carries 1 mark) 1. The internet raises the bargaining power of customers by: 3) Creating new opportunities for building loyal b) Making more products available c) Making information available to everyone d) Lowering transaction costs e) Enabling the development of new services 2. Data mining is a tool allowing users to: customer bases a) Quickly compare transaction data gathered over many years b) Find hidden relationships in data c) Obtain online answers to ad-hoc questions in a rapid amount of time d) Summarise massive amounts of data into much smaller traditional reports e) Access the vast amounts of data in a data warehouse 3. Bandwidth is the : a) Number of frequencies that can be broadcast through a medium b) Number of cycles per second that can be sent through a medium c) Difference between the highest and lowest frequencies that can be accommodated on a single channel d) Total number of bytes that can be sent through a medium per second e) Geographical distance spanned by a network 4. According to research on organisational resistance, the four components that must be changed in an organisation in order to successfully implement a new information system are: a) Environment, organisation, structure and tasks b) Technology, people, culture and structure c) Organisation, culture, management and environment d) Tasks, technology, people and structure e) Costs, tasks, structure and management 5. The term Management Information Systems designates a specific category of information systems serving: 3) Integrated data processing throughout the firm b) Transaction process reporting c) Employees with online access to historical records d) The information technology function e) Middle management functions LIJ

5 6. The value chain model: a) Categorises five related advantages for adding value to a firm s products or services b) Sees the supply chain as the primary activity for adding value c) Categorises four basic strategies an organisation can use to enhance its value chain d) Highlights specific activities in the business where competitive strategies can be applied e) Enables more effective product differentiation Compared to digital markets, traditional markets have: a) Lower search costs b) Stronger network effects c) Higher delayed gratification effects d) Reduced asymmetry e) Higher transaction costs individuals: a) BZC ecommerce b) Social ecommerce c) CZC ecommerce d) Disintermediation e) mcommerce refers to businesses selling goods and services electronically to In the revenue models, a firm offers some services for free but charges a subscription fee for premium services: a) Free/Freemium b) Subscription c) Transaction fee d) Affiliate e) Sales 10. Which of the following are the three major types of Knowledge Management Systems? a) Management Information Systems, Decision Support Systems and Transaction Processing Systems b) Enterprise Systems, Customer Support Systems, Supply Chain Management Systems c) Database Management Systems, Customer Support Systems, Supply Chain Management Systems d) Database Management Systems, Knowledge Work Systems, Expert Systems e) Enterprise-wide Knowledge Management Systems, Knowledge Work Systems and Intelligent Techniques f) KMS, LMS, KWS

6 11. A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes: a) Process Management Software b) ERP systems c) Groupware d) Application Software e) Supply Chain Management Systems 12. A network of organisations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n): a) Distribution channel b) Supply chain c) Value chain d) Marketing channel e) Information system 13. A peer at work takes small amounts of office supplies for her own use at home, saying that this is a tiny loss to the company. You tell her that if everyone were to take office supplies, then the loss would no longer expresses which historical ethical principle? a) Kant s Categorical Imperative b) The Golden Rule c) The Risk Aversion Principle d) The no-free lunch rule e) The slippery slope rule be minimal. Your rationale 14. Which of the following best describes intellectual property? a) Intangible property created by individuals or corporations b) Unique creative work or ideas c) Tangible or intangible property created from a unique idea d) The expression of an intangible idea e) Any tangible or intangible property within the creative arts 15. A salesperson clicks repeatedly on the online ads of a competitor s in order to drive the competitor s advertising costs up. This is an example of: a) Phishing b) Pharming c) Spoofing d) Evil twins e) Click fraud UI

7 16. Application controls: a) Can be classified as input controls, processing controls and output controls b) Govern the design, security and use of computer programs and the security of data files in general throughout the organisation c) Apply to all computerized applications and consist of a combination of hardware, software, and manual procedures that create an overall control environment d) Include software controls, computer operations controls and implementation controls e) Monitor the use of systems software and prevent unauthorized access to software and programs 17. All the following are advantages of cloud computing to an organisation except: 3) Ability to support mobile computing b) Ability to support remote work c) Ability to improve communication d) Ability to rely on markets to build value e) Ability to reduce data storage costs 18. A household appliances manufacturer has hired you to help analyse their social media datasets to determine which of their refrigerators reliable. Which of the following tools would you use to analyse this data? a) Text mining tools b) Sentiment analysis software c) Web usage mining technologies d) Data mining software for identifying associations e) Data mining software for forecasting are seen as the most 19. The expenses incurred by a customer or company in lost time and resources when changing from one supplier or system to a competing supplier or system are known as: a) Retention costs b) Preservation costs c) Differentiation costs cl) Switching costs e) Variation costs 20. A relocation control system that reports summaries on the total moving, house hunting and home financing costs for employees in all company divisions would fall into the category of: a) Knowledge Management Systems b) Transaction Processing Systems c) Executive Support Systems d) Management Information Systems e) Decision Support Systems

8 SECTION C [60 marks] Answer all questions from this section (Each question carries 12 Marks) Question 1 a) What is cloud computing? [2] b) Identify and briefly explain five (5) characteristics of cloud computing infrastructures [10] Question 2 a) What is a Total Cost of Ownership Model (TCO)? [2] b) Identify and briefly explain five (5) components of the Total Cost of Ownership model [10] Question 3 a) What is the definition of ecommerce? [2] b) Identify and briefly explain five (5) benefits of ecommerce to an organisation [10] Question 4 a) What is an organisation? [2] b) What is the role of Porter s Competitive Forces Model? [2] c) Identify four (4) Porters Competitive Forces [4] d) Identify four (4) strategies for dealing with Porter s Competitive Forces [4] Question 5 a) Define the security of information systems [2] b) Identify and briefly explain five tools for safeguarding ls resources in an organisation [10] End of exam 7