DRIVEN BY BACK OFFICE TRANSFORMATION INTRODUCING ACCENTURE ENTERPRISE SERVICES FOR POLICING

Transcription

1 DRIVEN BY BACK OFFICE TRANSFORMATION INTRODUCING ACCENTURE ENTERPRISE SERVICES FOR POLICING

2 THE CHALLENGE Scrutiny of police resources is at an all-time high. Heightened security and an ever-growing range of crimes mean experienced officers must tackle an array of policing challenges with little extra resource. Many forces are experiencing funding cuts, with a directive to do more with less. Yet they are expected to maintain operational policing standards as they move into a new digital era, despite out-dated systems and processes. Force morale is also being impacted as perceptions of budget cuts weaken the will of experienced officers, adding to the challenge of delivering effective front-line policing. Replacement of legacy systems that embrace digital solutions both address the scrutiny, funding and morale challenges, as well as advancing the wider digital-by-default agenda. 2 ACCENTURE ENTERPRISE SERVICES FOR POLICING

3 INTRODUCING ACCENTURE ENTERPRISE SERVICES FOR POLICING Accenture Enterprise Services for Policing is a proven, low-risk, quick-to-deliver implementation of class leading back-office business processes. Using Oracle Cloud SaaS, it can generate 20%+ total cost of ownership (TCO) savings. Drawing on expertise from the delivery of Oracle Cloud SaaS at West Midlands Police, Accenture Enterprise Services for Policing tailors our Oracle Cloud solution for government covering Finance, HR and Procurement to policing. The solution employs class leading software, delivered as a service to reduce operating overheads, using pre-defined configurations of Oracle Cloud ERP and HCM product suites to meet the needs of police forces in delivering efficient back-office processes. Accenture Enterprise Services for Policing supports forces as they embrace digital. It is fully Cloud-delivered, making it accessible through any modern browser on any modern device be that desktops, laptops or mobile devices. Designed for leaders, officers and staff, it is also self-service-enabled, delivering a complete range of business benefits. The solution is offered for individual forces or for multiple organisations, such as with other Police forces, blue-light or local authorities. 3 ACCENTURE ENTERPRISE SERVICES FOR POLICING

4 THE FUTURE VISION ACCENTURE ENTERPRISE SERVICES FOR POLICING Accenture Enterprise Services for Policing lays the foundation for real-time situational awareness and provides greater executive insight. The introduction of an integrated ERP can support wider policing operations by providing accurate, timely data for use by other systems to inform operational policing decisions. For example: Rostering information from Duty can be combined with up-to-date skills and training information to allow a Command & Control / Dispatch system to identify offers on duty with the appropriate skillset to attend an incident The system, aware of officer shift patterns and timings, could prioritise sending an officer only partway through their shift, reducing the likelihood of unnecessary overtime Key management information can also be provided from within the ERP system, supporting greater senior-level executive decision-making. For example: Overtime data can be used in conjunction with response times and incident numbers to understand supply and demand, and plan accordingly Data on response times and incident types can be combined with training and skills information to understand further skills required Supply and demand data can be fed back into rostering systems to set minimum required staffing levels and flag if those aren t being met. ACCENTURE ORACLE QUICK FACTS 1 ST to achieve 52K+ Oracle- 18K+ Cloud- 6K+ Oracle 50%+ of the 450+ clients Diamond skilled skilled projects Fortune served Partner professionals professionals Global 100 annually on status in delivering Oracle now Global Cloud solutions Cloud Elite solutions 4 ACCENTURE ENTERPRISE SERVICES FOR POLICING

5 CASE STUDY: WEST MIDLANDS POLICE In 2015, West Midlands Police (WMP) committed to a striking transformation programme1 that would help the force meet current and future policing needs, manage citizen expectations and reduce cost across its operations. Known as WMP2020, the five-year vision creates a bold new model for policing that brings unparalleled change to the way the force the second largest in England and Wales operates. WMP, which has 11,000 employees, expects to improve effectiveness and increase efficiency using innovative digital technologies and evidence-based, preventative policing techniques. By creating an Innovation and Integration Partnership with Accenture, WMP was able to share accountability, risk and outcomes while enhancing flexibility and knowledge right from the start. The importance of combining a people-first approach with new digital ways of working cannot be underestimated. WMP is seeing improvements that are both financial and nonfinancial efficiencies through streamlined processes, increased productivity, and better access to information for officers. Accenture delivered Oracle Cloud ERP, HCM and Customer Experience to deliver the transformed back-office and associated benefits. WE RE ABLE TO SEE A MUCH MORE AGILE ORGANISATION, FAR MORE EMPOWERED WITH THE INFORMATION AND TOOLS TO PREVENT CRIME, PROTECT THE PUBLIC, AND HELP THOSE IN NEED. DAVE THOMPSON, CHIEF CONSTABLE, WEST MIDLANDS POLICE 5 ACCENTURE ENTERPRISE SERVICES FOR POLICING

6 1 As THE BENEFITS Cloud-enabled solution, reducing total cost of ownership a Cloud-enabled solution, Accenture Enterprise Services for Policing can generate total cost of ownership (TCO) savings in excess of 20% Replacing on-premise legacy systems with Cloud-hosted solutions typically provides a significant return on investment through TCO savings Cloud hosting reduces in-house infrastructure maintenance and support requirements, freeing up ICT capacity to pursue the organisation s digital vision The flexibility offered by a Cloud-hosted solution allows organisations to save during periods of low usage rapidly provisioning and releasing capacity as required SaaS solutions are also quicker and lower-risk to implement; by configuring an existing solution, organisations can rapidly deliver a fit-for-purpose model that quickly realises benefits A MODERN, NEXT GENERATION ERP PLATFORM Process automation Delivered value Real-time situational awareness Greater executive insight Standard businss processes Mobile enabled self service and rostering Increased collaboration Software as a Service Solution Currency Rapid Implementation Integration & Data Migration A modern, next generation, ERP platform RIGHT ASSETS, RIGHT PEOPLE, RIGHT RIGHT TIME IN RIGHT PLACE Collaborative Partner Focused on business, not just technical enablement Leader in Journey 2 Cloud Gartner Leader, 30 years experience Driven by industry innovation 6 ACCENTURE ENTERPRISE SERVICES FOR POLICING

7 Leading class business processes, realising significant 2line-of-business benefits Leading practice business processes initially based on Accenture s wide client experience, and then refined to UK policing. They are currently in place at West Midlands Police Better use of resources in the enabling services teams, with associated KPI improvements such as reduced errors, lead to reduced cost to serve and provide better value for money Quick, efficient and reliable back-office functions, leading to improved internal customer satisfaction and better staff engagement Leading class business processes may also support the relevant commercialisation of service to increase income Coverage across all back office functions, with integration to typical related systems Process Controls Access Controls Cost Accounting Accounts Payable Statutory Reporting Cash and Banking FINANCE General Ledger Accounting Fixed Assets Project Accounting Investment and Debt Mobility Intelligent Business and Value Realization Budget Execution and control Accounts Receivable Period End Closing and Consolidation Grants Invoice Processing Contract Request to Purchase Procurement Data PROCUREMENT Purchase Order Processing Vendor Mgmt and Development Inventory Receipt of Goods and Services Sourcing Procurement Reporting HCM Organization Data Employee Data Workforce Planning and Analytics Payroll Employee and Industrial Relations Talent Sourcing Compensation Time Administration Work Health and Safety GOVERNANCE, RISK AND COMPLIANCE ANALYTICS Recruitment Deployment Performance Development Embedded Analytics Career and Succession Planning Learning Solution Business Planning and Consolidation Workforce Scheduling Travel and Expense Self Service Reporting Exit Dashboards 7 ACCENTURE ENTERPRISE SERVICES FOR POLICING

8 3 Mobile-enabled self-service, providing increased accessibility Cloud technology is ideal for enabling mobile solutions, and facilitates integration with other systems through increased accessibility Security is paramount for personal data and operational policing information. The security of Cloud solutions has come a long way and an increasingly saturated market ensures providers remain competitive. Reputation is key Mobile-enabled self-service facilitates easy system access, allowing for on-the-go updates, whether at home, on patrol, in a squad car, or just away from the desk Officers can submit holiday requests to line managers using a mobile phone, with requests appearing on a supervisor s mobile device with an app-triggered message highlighting any scheduling conflicts and seeking approval. Once approved, the system notifies the officer and adds the entry to team calendars Expenses can be managed on the go, with mobile upload of receipts as they are generated Simplified procurement processes for new items such as uniforms are available, with an appropriate manager able to approve a request directly SaaS 4 Engagement benefits increased user satisfaction and public confidence Improved back-office functions lead to increased user satisfaction, as transactions are completed more efficiently and the perceived quality of service is enhanced Officers expect mobile self-service these days, with many accustomed to shopping, banking, communicating and collaborating through apps. If a task can t be done on a smartphone, service can seem lacking. Mobile self-service enablement provides a very visible and tangible improvement Increased back-office efficiencies and the associated cost savings protect front-line policing funding. A reduced need to cut front-line costs leaves officers feeling more empowered and secure, driving lower attrition rates and reducing sickness absences The general public also see front-line policing numbers being protected, with a visible presence maintained. This is key during a period of heightened security and sensitivity, and builds public confidence 8 ACCENTURE ENTERPRISE SERVICES FOR POLICING

9 HOW DOES ACCENTURE ENTERPRISE SERVICES FOR POLICING WORK? To implement Accenture Enterprise Services for Policing, we harness Accenture s Delivery Methodology for Oracle Cloud Delivery and Testing. Our flexible and reusable assets methods, tools, templates and accelerators are specifically designed for Cloud engagements and specifically tailored to Policing. Initiate Adopt Prototype Adapt Prototype Validate Deploy Foundational Prototype & Test Prototype & Test End-to-end (E2E) Testing Cutover Execution Implement Orient & Educate Start Up Kit Identify Gaps & Approach Integration Design + Build Build, Test Gaps Integration Design + Build Parallel Payroll** User Acceptance Test Knowledge Transfer Go-Live KDD s Solution Blueprint E2E Test Preparation Cutover Planning Support Find the Value Analyze and Solve Track and Transform Orient Design Extract, Transform, Mock Execute Migrate Create a mitigation plan Perform data scope analysis Perform data quality analysis data scope data mapping specs Complete Data Mapping Design and Build Data Extract and Transform Application Test Data Extract and Transform Application Prepare for Mock Conversion Perfrom Mock Conversion Perform Dress Rehearsal Perform Analysis / Fix / Validation / Resolution Complete Migration Cutover Checklist Execute Conversion Manage Change Lead Change Change Assessment Enable and Trasform the Organziation Training and Performance Support Executive Leadership and Commitment Program and Project 9 ACCENTURE ENTERPRISE SERVICES FOR POLICING

10 The methodology for Oracle Cloud Delivery and Testing, incorporating an Agile approach, provides the following: Agile, iterative prototyping, allowing for early exposure of system configuration and early testing of solution alignment Standardised ways of working Continuity of service through final deployment and service delivery A flexible, agile approach provided inside a strong governance framework, using V-model framework principles such as gating, helps to control the progress of development and testing. A FOCUS ON YOUR STRATEGIC PROCESSES Our methodology gives you flexibility to focus on the processes that you determine to be strategic. By using pre-defined configurations of Oracle Cloud ERP and HCM product suites, we are able to deliver 85% of your standard back-office processes, allowing you time to focus on the strategic processes that are truly unique to your force. Key Performance Indicators AREA KPI OBJECTIVE IMPACT All Finance Procurement HCM Operational Reduced cost to serve (e.g. process costs as % of revenue, cost per transaction) Reduced error rate in core processes Reduction in Procure to Pay cycle time Improved budgeting control and accounting (e.g. actual vs forecast accuracy) Improved sourcing and contract management (e.g. managed spend as a % of total spend) Increased colleague satisfaction / employee engagement Reduced attrition rate / unmanaged turnover Reduced absenteeism Improved service availability (24/7) Improved response to calls for service Improved utilisation of assets Improved and partially automated core processes enable significant staffing efficiencies across back-office functions. Reduction in errors reduces the need for supervisor intervention and rework, enabling staffing efficiencies. Avoidance of missed or delayed payment penalties or interest. Exploit prompt-pay discounts. Transparency of accounting and budgetary control is key for any organisation undergoing transformation programmes and cost-cutting regimes. Increased control over contracts or expenditure with third parties, thereby enabling a reduction in overall spend and greater value for money. Improved processes and access to self-service increases perceived quality of service and therefore satisfaction with service. Protection of funds for front-line policing improves officer morale, leading to lower attrition rates and higher attendance rates through a greater sense of empowerment. Attendance rates are also improved by a reduction in unnecessary overtime through improved utilisation of assets 24/7 availability of SaaS solutions coupled with automation of steps within certain processes allows for transactions to be completed quicker, in line with round-the-clock officer shift patterns. Enhanced analytics tools based on a single source of truth provide greater metrics and management information to support executive decision-making. Integration with Duty increases awareness of shift patterns and skills of deployable officers - reducing unnecessary overtime and increasing resolution rates 10 ACCENTURE ENTERPRISE SERVICES FOR POLICING

11 CHANGE ENABLEMENT Throughout the Accenture Enterprise Services transformation, we align the benefits to your strategic outcomes, reducing risk and increasing certainty. Our change enablement process draws on the building blocks required for transformational change defining the change journey and known challenges, drawing on Accenture s consulting experience and operational expertise for service delivery, managing third party and supplier contracts and ensuring that continued knowledge transfer delivers service continuity. To address the fundamental challenges involved in large-scale transformation, Accenture does the following: Focuses on people to turn the transformation plan into reality Provides a safe pair of hands with a strong heritage of running and transforming service operations, while maintaining service performance Delivers proven training methodologies to define, improve and embed new practices 11 ACCENTURE ENTERPRISE SERVICES FOR POLICING

12 SIX REASONS TO CHOOSE ACCENTURE A focus on business outcomes. Accenture s approach to delivery, change management and benefits realisation ensures that everything we do is geared towards your business outcomes. We will work with you to understand how your force can adopt the leading class business processes that will set you up for success. Collaborative policing partner. We know policing, and will work with you to deliver your vision. Accenture is the Innovation & Integration1 for the West Midlands Police, delivering the shared outcomes of the WMP2020 Vision. We are also the Application Services provider for the Metropolitan Police Service. Proven public sector delivery of Oracle Cloud. Accenture has delivered Oracle Cloud at multiple Government agencies as well as with private sector organisations. We understand how to deliver Oracle Cloud successfully in a Police context, de-risking your transformation journey. Leading provider of Oracle solutions. Accenture has been rated Oracle s leading systems integrator for 11 consecutive years and is rated2 the leader of leaders for Next Generation Oracle Application Projects by Forrester Accenture was also rated as the highest leader in terms of capability and strategy in a recent IDC review.3 Leader in Journey 2 Cloud. The Accenture Oracle Business Group4 (AOBG) is a first-of-its-kind partnership between Accenture and Oracle to help our clients meet their digital transformation goals by moving to the cloud faster and with less risk. AOBG has senior executive sponsorship, ensuring we can put our clients interests first, resolving challenges and gaining commitment quickly in both organisations. Accenture is the only Oracle partner to have a joint digital business group of this kind, which includes full sponsorship by the main boards of both companies. Driven by Innovation. We are always looking ahead to anticipate what s next. The Accenture Innovation Architecture5 uses an innovation-led approach to help our clients develop and deliver disruptive innovations, and to scale them faster. From research, ventures and labs to studios, innovation centers and delivery centers, we help companies imagine the future and bring it to life. 12 ACCENTURE ENTERPRISE SERVICES FOR POLICING

13 CONTACT THE EXPERTS Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. James Slessor Managing Director Global Public Safety Accenture james.w.slessor@accenture.com twitter.com/slessor_james Allan W. Fairley Managing Director UK Public Safety Accenture allan.w.fairley@accenture.com twitter.com/allanfairley1 Leon Farrar Technology Consulting Senior Manager Health & Public Services Operating Group Europe, Africa, Latin America Accenture leon.farrar@accenture.com ABOUT ACCENTURE Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world s largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 411,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at ABOUT ACCENTURE ENTERPRISE SERVICES FOR POLICE Accenture has developed a leading class solution for UK Police Forces, delivering realisable benefits quickly through the use of Oracle Cloud applications, UK Police leading practice business process and pre-configured configuration. REFERENCES Copyright 2017 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.