Creating value through the digital energy (r)evolution

Transcription

1 Creating value through the digital energy (r)evolution

2 Creating value through the digital energy (r)evolution The future for energy providers will not be about a single product, process, service or solution. Rather, it will be shaped through digital industry platforms and ecosystems that fuel real-time business models, emerging energy solutions and customer-powered innovation. Across industries, innovative companies are embracing platforms as a way to increase their capabilities to accelerate larger opportunities, solve bigger problems and better serve their customers. Pioneering digital companies have also begun to drive innovation in an unusual way, opening their platforms to external partners, alliances, startups and even consumers to create a platform-connected ecosystem that fast-tracks disruptive growth. 2

3 Creating value through the digital energy (r)evolution 81% Industry executives who believe that in the future, industry boundaries will dramatically blur as platforms reshape industries into interconnected ecosystems. 3

4 7 PLATFORM TYPES EMERGING IN ENERGY CONSUMER SERVICES DATA AND INFORMATION SERVICES Using an interoperability platform and web portal or other channels to provide energy usage and associated insights to consumers. HOME MANAGEMENT SERVICES Offering smart products and services (such as home automation systems) to manage everything in the home. ENERGY AGGREGATOR Aggregating multiple energy sources (including consumers) into a virtual power plant to manage supply and demand. ENERGY MARKETPLACE Facilitating a marketplace open to all energy participants to buy and sell offerings and to trade supply and demand. CUSTOMER SERVICE PLATFORMS Collaborating with consumers remotely providing customer relationship management (CRM) and pricing capabilities. ENERGY OPTIMIZER Combining technologies and insights in one branded effortless consumer solution to help customers optimize their energy production and consumption. DIGITAL TRANSACTIONAL PROCESSING Enabling more seamless processing of energy-related transactions. These platforms could be a combination of B2B/B2C. 4

5 6 COMMON CHARACTERISTICS CHOICE Platforms offering more choice increase the likelihood of both the network multiplier effect and consumer stickiness. Streamlined search and an easy-to-use interface will be critical to consumers ability to navigate through a range of products and easily make a selection. LEVEL A utility of any size can succeed as long as it has the basic capabilities for creating, implementing and supporting the platform. Any third party or partner may also develop successful applications for the platform. OPEN A platform can create a new marketplace for businesses and consumers to interact and transact around new value propositions. STANDARDIZED Standardization encourages cooperation and information sharing across platforms, applications and data sources. Standards also enable participants in an ecosystem to maximize reach and effectiveness of the platforms. NETWORKED A platform ecosystem approach encourages competition and thirdparty involvement that leads to a platform that provides increased choice, a richer experience and potentially greater consumer adoption. SECURE Platforms must protect against unauthorized access of content by third parties and also reflect a strong governance approach for access to personal consumer data. 5

6 73% of consumers consider the ability of their energy provider to partner with other companies or organizations to enhance its offerings as an important factor of trust 80% of digitally engaged consumers are more likely to participate in an energy management program vs. 59 percent of non-digital users 6

7 5 KEY QUESTIONS FOR ENERGY PROVIDERS TO CONSIDER How could a value-based platform impact and benefit business strategy, business model, operations and consumers experience? How resilient is the target technology infrastructure? How to leverage others capabilities to enable new platform-based value? How will the architecture be able to support emerging energy solutions and customerpowered innovation? How could a platform extend the boundaries of existing capabilities? 7

8 Accenture is a global management consulting, technology services and outsourcing company, with more than 358,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$31.0 billion for the fiscal year ended Aug. 31, Its home page is Learn more about Accenture s New Energy Consumer research: Follow Accenture Utilities Copyright 2015 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.