The Next Generation NOC

Transcription

1 The Next Generation NOC Mark Piper Managed Services Nortel Networks Daphna Rosenthal TTI Telecom

2 Managed Services Concept Nortel Managed Services NOC Small Enterprise Tier-1 Service Provider

3 Managed Network Services Business Concept Comprehensive network management solution built on two levels: MNS Essential Coverage MNS Advanced Coverage 24X7X365 remote network monitoring and timely problem resolution We manage your network-you are free to focus on driving your business Optional services allow you to tailor your operations needs Contractual service level commitments Network Operations Cost effective network support Network Operations End-to-end critical network management support

4 Network Operations Services A Reliable, Cost-Effective Solution Delivering proactive support for end-to-end remote network management solutions, designed to meet unique Service Provider/Enterprise business requirements: Comprehensive Capabilities 24x7x365 network monitoring Event Management Fault Management Configuration Management Configuration Back-up and Restore Performance and Capacity Monitoring Vendor Management Infrastructure Provisioning Customer Care Management Web based reporting Reporting

5 Managing A Global Network 7/24/365 Network Operations Centers strategically located around the globe. Manage over 70 Switching, Wireless, Optical, & Data networks for both Enterprise & Service Provider Operations. Staffed with over 500 dedicated Managed Services professionals. ISO 9001: TL9000 compliant Nortel made it happen Internally and Externally

6 Our NOC's and customers NOC Customers

7 What are customers looking for? Ability to manage Multi-domain, Multi-technology networks - in one system Ability to add a new network element fast Flexibility of the system (ability to add reports, views etc.) Flexibility of our services: From detection only to full resolution From assurance to fulfillment From legacy to converged networks Manage their own network have a view of their network and services

8 Motivation for moving to one system Nortel looked for a pre-integrated system with ALL needed functionality Reduce Number of Systems Flexibility and Customization Ability to Manage Multi-Vendor/Multi-Customer Standardization of Administrative and Operational Processes Scalability Consolidated and Normalized Data Storage Automation of Routine Tasks

9 Operational Environment - 5 years ago Multiple OSS systems delivering operational inefficiencies >1M per year alone on licenses and infrastructure support Metric and Reporting being performed manually for both network and operations Problem Analysis extremely labor intensive requiring elevated skills to perform Multiple NOC s globally all operating independently from one another Unpredictable operating costs

10 Operational Environment - Today With Netrac in place and running, we have 1 OSS system (TTI s Netrac) acting as the primary tool that will be able to support cross domain networks from various product vendors 1 tool set that is capable of delivering all the required service Managed Network Services has to offer A tool that can be globally distributed A tool that is flexible enough to change with the ever changing times A tool that allows MNS to build a legitimate business continuity strategy Lower capable and predictable operating costs

11 The OSS Solution Daphna Rosenthal

12 Agenda Solution Overview System Evolution Technical challenges Main benefits of the integrated solution

13 Overview what do we manage? Over 60 different customers 3 continents With NOC's in the US, UK and Asia Pacific 225+ network element types Over 8000 network elements today Expected growth to NEs within 3 years

14 Overview functionality offered Assurance Fulfillment Fault management Trouble Ticketing Performance management Real-time traffic management CDR analysis Inventory management Provisioning Service management Service Management Customer Network Management (CNM)

15 Managed Network Services Tools - Evolution

16 Technical Challenges All challenges of a multi-vendor, multi-technology, multi-product implementation exist here But There are more challenges in this implementation

17 Technical Challenges Multi networks working with private addresses Presenting partitioned information to the Nortel end customer Moving from technology-centric to customer-centric view Migration from 16 systems to 1 Flexibility each customer wants it his way

18 Network Address Translation (NAT) The challenge: Most of the Nortel customers are working with private addresses (10.10 and or ) All events sent to the same server The solution: Perform NAT at every customer site in order to provide a unique IP address that would be recognized by the system The original IP address is also kept and this is the IP presented to the Nortel end customer

19 t r B Nw k Nwk NAT Process Managed equipment Managed equipment Static / Dynamic NAT NAT Router NAT Router Static / Dynamic NAT OSS Server

20 Partitioning The challenge: Nortel Users are not authorized to see the networks of ALL customers Customer themselves are authorized to see their own networks only The solution: Partition the underlying inventory

21 Partitioning Customer A Customer B -Alarms - Performance -Service - Provisioning -Alarms - Performance -Service - Provisioning User User

22 Partitioning the basis for service management First layer of partitioning is per service Monitoring is per service Next layer is per customer SLAs per service per customer Customers want a view into their own network In the near future customers may initiate an automatic provisioning process

23 System flexibility The challenge: Every Service Provider wants full flexibility Nortel needed more! The solution: TTI s solution is extremely flexible and easily adaptable Mediation layer normalizes the information other products must not be changed Common methodology to all domains Eliminates need for extensive user training Nortel personnel can define new libraries fast, on their own

24 Migration from 16 systems to 1 The Challenge: Zero down-time Smooth migration The Solution: Well-defined migration procedures Excellent cooperation between the Nortel and TTI professionals tightly aligned partnership with joint objectives

25 The Next Generation NOC The Next Generation NOC The Next Generation NOC Fluent NOC/Easy to Use Single GUI Pre-integrated End to End view of whole network Service Oriented/Customer Centric NOC Commit to high QoS SLAs Technology - Free NOC Fast to implement Manage Converged networks Flexible Multi everything

26 Thank you!