DIGITAL TRANSFORMATION. Own the Possibilities Unlock New Value

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1 DIGITAL TRANSFORMATION Own the Possibilities Unlock New Value

2 Harnessing Disruption to WIN With what seems like an endless avalanche of digital disruptions at record breaking speed, are you feeling a bit breathless and wondering how best to scale new heights in the digital economy? That is the reality for enterprises today, and we have made it our business to support our clients to make sense of the disruption, understand its impact and identify opportunities that will transform our clients businesses for the digital economy. 2

3 How can we support you to win? 1 End-to-End Digital Transformation We support your digital transformation journey with our end-to-end business and technology capabilities which are further amplified by those from our trusted partners. DISCOVER BUILD OPTIMISE Identify Value Create Value Grow Value Our consulting services aim to understand the impact of digital technologies, uncover new value creation and business opportunities that shape your digital future. The outcome is a digital masterplan that guides you on your transformation journey. We work closely with you to realise the identified opportunities and organisational change required for your digital future. This is supported by our deep ICT knowledge, coupled with a comprehensive suite of technology IPs, bespoke solutions, analytics and cybersecurity capabilities. We enable you to achieve operational excellence with our smart management solutions powered by advanced analytics. Through our technology immersion and innovative programmes, we support you to stay ahead of the technology curve and harness the value digital technologies bring. 3

4 2 Digital Transformation and Consulting Services Our mission is to simplify your path to transformation, identify new value creation and growth opportunities that will create a sustainable competitive edge for your businesses. OUTCOMES Digital Strategy Consulting Digital Maturity Review Digital Ideation Digital Masterplan Customer Intimacy 2 3 Business Process Transformation Process Review Process Digitalisation Operational Excellence Change Management Stakeholder Assessment Impact Assessment Change Management Interventions 1 4 A Stakeholder-Centric Approach Sustainable Competitive Edge Rapid Prototyping Proof of Concept User Experience Design Technical Co-Delivery Our stakeholder-centric approach seeks to place users at the heart of all we do and ultimately create a cohesive digital experience for all. Beyond greater adoption of technologies, the key to thriving in the digital age lies in the ability to enable users effectively. 4

5 Contextualising Solutions for Your Business Needs with Our Industry Expertise NCS is one of the leading ICT providers in the following industries for the past 3 decades. Our commitment has always been about applying our deep industry knowledge to uncover the most compelling application of digital technologies to create new differentiating value for our clients. Here are the key digital initiatives we are spearheading today. Reimagining the Patient Experience and innovating to enhance operational excellence for healthcare institutions: SMART healthcare operations Healthcare automation solutions Patient engagement solutions Safer roads, better connections and seamless travel with smart urban mobility: Real-time multi modal travel information Advanced analytics Mobility-as-a-Service Reshaping education and the way we learn for a brighter future: Adaptive learning analytics Campus security and IoT Individual learning and career platform Healthcare Transport Education Enabling a secured future financial ecosystem where financial institutions and businesses are digitally connected to better serve the marketplace and accelerate growth: Omni-channel customer engagement and management Secure and scalable digital connectivity Straight through processing and operational intelligence Finance Using technology as a forcemultiplier to prevent, detect and solve public safety threats and incidents at unprecedented speeds: e-community policing Unified and smart surveillance and response Data-driven policing Public Safety Safeguarding Your Businesses in the Digital Age through Governance, Risks & Compliance Solutions As we work with you to transform your business, an area we are mindful of is having the right practices in place to provide assurance on Governance, Risk and Compliance. With disruptive technologies changing the operating environment, it is crucial that the internal organisation be reshaped to sustain the digital transformation outcomes. At NCS, our suite of GRConnect solutions serve to provide real-time insights and oversights of performance metrics to enable you to be agile in reacting, responding and recovering from the unexpected. 5

6 Digital Future We are Building Now Our track records with enterprise clients and government agencies prove our commitment to our clients success in their digital transformation journeys. Here is a snapshot of digital initiatives that we are driving in different industries today. Smart Estate Masterplan Consultancy Smart Park and Attraction Masterplan Consultancy System Redesign of Youth Preventive Services Consultancy Smart Pharmacy Automation System Consultancy Integrated Patient Workflow Management Consultancy IT Leadership Training Programme Digital Strategy Review Consultancy Mobile Application Development Consultancy Ideation across different domains 6

7 Disruption is the Norm in the New Economy Worldwide spending on Digital Transformation technologies will grow to more than US$2.1 trillion. Source: IDC The Digital Economy is expected to grow at +10% per year, generating US$24 trillion in commerce currently. Source: Global Connected Index Benefits to reap from the New Economy Improve customer satisfaction Improve outreach Improve competitive advantage Improve profitability Source: Altimeter MIT 49% increase in lead generation 63% increase in customer satisfaction 75% lift in engagement 67% of companies reporting gaining an edge Start your digital transformation journey with us 7

8 NCS is a member of the Singtel Group and the leading information, communications and technology (ICT) service provider with presence in over 20 countries. NCS delivers end-to-end ICT solutions to help governments and enterprises realise business value through digital transformation and the innovative use of technology. Its unique delivery capabilities include consulting, applications development, systems integration, outsourcing, infrastructure management and portal solutions. It also provides mobility, social networking, business analytics and cloud computing services reachus@ncs.com.sg