2016 BRIDGE Index Utility Industry Survey Work and Asset Management Survey Results Summary. Published: April 2016

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1 2016 BRIDGE Index Utility Industry Survey Work and Asset Management Survey Results Summary Published: April 2016

2 Contents Authorized usage General survey respondent information Survey findings Contact information Legal notice 2

3 Authorized Usage Refer to Legal Notice at end of presentation You are free to share this document, in its entirety, with others (both inside & outside your company) You are free to quote the contents as long as you clearly reference the source as: Source: BRIDGE Energy Group 2016 BRIDGE Index Utility Industry Survey 3

4 Utility Work and Asset Management General Survey Respondent Information 4

5 Respondents by Utility Type By Utility Type Surveyed: Geography: Over 20,000 Utility Employees North America 5

6 Respondents by Organization/Role By Organization By Role 6

7 2016 Representative Set of Respondents AEP Alabama power company AltaLink, L.P. AMEREN American Electric Power American Transmission Company Anaheim Public Utilities Anza Electric Cooperative Ashburnham Municipal Light Plant ATC Avista Utilities Baltimore Gas and Electric BC Hydro Bear Valley Electric Service Black Hills Corporation Bonneville Power Administration Brunswick EMC CenterPoint Energy City of Calexico City of Colton Electric Utility City of Ekurhuleni City of Garland City of Georgetown City of Palo Alto City Utilities of Springfield Clark Public Utilities ComEd Concho Valley Electric Co-op Consumers Energy DTE Energy Duke Energy East Kentucky Power Co-op Electricity North West Limited EMERA Maine ENGIE ENMAX Power Corporation EnWin Utilities Ltd Eversource Energy Fayetteville Public Works FPL NextEra Golden Spread Electric Cooperative, Inc. Holland Board of Public Works Huntsville Utilities Hydro One Hydro Ottawa Hydro Quebec Kansas City Power & Light London Hydro Inc. Loup River PPD Midwest Electric Co-op Mississippi Power National Fuel Gas Distribution Corp National Grid NB Power Northwest Rural PPD NRG Oakville Hydro OG&E Pacific Hydro Power & Light National Company Public Service Electric and Gas Co Riverside Public Utilities Salt River Project San Diego Gas & Electric SCE SMECO SMUD Southern California Edison Southern Company Sunflower Electric Power Corporation Superior Pipeline Tucson Electric Power United Illuminating United Power Vectren Westar Energy Xcel Energy 7

8 Work and Asset Management Survey Findings 8

9 Improving Asset Management Could Pay Big Dividends Vast majority of utility respondents stated that improving their current asset management would improve reliability (86%) and reduce O&M costs (70%) Source: BRIDGE Energy Group 2016 BRIDGE Index Asset Management is a critical enabler for improving operational performance, including reducing costs and improving reliability. Increasing capability through best practices and ISO is an important step. - BRIDGE Energy Group 9

10 Majority Still have Multiple Work Management Systems to be Integrated About half (52%) have multiple work management systems that need to be integrated/consolidated 32% of currently deployed work management systems are no longer covered by vendor support (down from 55% in 2014) Aligning system consolidation with standardized business processes yields greater benefits over the long term. Data aggregation and effective dashboards can present key metrics in the near term and help focus an asset management program. - BRIDGE Energy Group 10

11 Mobility Systems 30% of all respondents are planning on buying a new mobility system Half (50%) of large utilities (>1M meters) are satisfied with existing mobility product Only 20% of small-medium size utilities (<1M meters) are satisfied with existing mobility product A solid mobility platform has become a foundational technology for utilities. However, a crowded and confusing marketplace for mobile applications is making it difficult to identify and measure potential benefits. - BRIDGE Energy Group 11

12 Information Captured by Operational Mobility Systems Most common Work order completion GPS location Least common Equipment barcode scan Pictures for inspection To maximize the value of mobile solutions, implementation must be aligned with asset management best practices. - BRIDGE Energy Group 12

13 Scheduling/Dispatch Systems Only 19% of respondents need a new scheduling system 56% - Scheduling system is a component of another system System and data integration are critical for ensuring accurate and usable information for assets, materials, equipment, and resources. - BRIDGE Energy Group 13

14 Condition Health Monitoring Prevalent Predictive Maintenance is Not Condition health monitoring is prevalent across all size utilities Larger utilities (>1M meters) have the broadest use of condition health monitoring Minority (37%) are using analytics to predict maintenance Best practice is to use the condition health data to make informed maintenance and replacement decisions - BRIDGE Energy Group 14

15 Overarching Challenges 73% of respondents indicated that Integration of related systems and Limitations with current systems/tools are the biggest impediments to WAM related projects System and data integration projects are often identified as being the most important and beneficial efforts within organizations. - BRIDGE Energy Group 15

16 Contact Information To find out more about this survey or to discuss creative and pragmatic solutions for improving operational performance, please contact BRIDGE at: Main: Toll Free:

17 Legal Notice This Report is based on responses to a survey of North American utility employees. BRIDGE Energy Group, Inc. [BRIDGE] assumes no legal liability or responsibility for the accuracy or completeness of any information, or process disclosed. This Survey may include facts, views, opinions and recommendations of individuals and organizations deemed of interest and assumes the reader is sophisticated in this industry. User waives any rights it might have with respect to this Report under any doctrine of third-party beneficiary. Use of this Survey is at user s sole risk and no reliance should be placed upon any other oral or written agreement, representation or warranty relating to the information herein. THIS REPORT IS PROVIDED ON AN AS-IS BASIS. BRIDGE DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. NEITHER BRIDGE, NOR ITS, AFFILIATES, SERVICE PROVIDERS, LICENSORS, OFFICERS, DIRECTORS OR EMPLOYEES SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATING TO THIS REPORT OR RESULTING FROM THE USE OF THIS REPORT, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, USE, DATA OR OTHER INTANGIBLE DAMAGES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This Survey (and the content and information included therein) is copyrighted, owned or licensed by BRIDGE who may restrict your access to this Report, or any portion thereof, at any time without cause. User shall abide by all copyright notices, information, or restrictions contained in any content or information accessed through this Report. User shall not reproduce, retransmit, disseminate, sell, distribute, perform, display, publish, broadcast, circulate, create new works from, or commercially exploit this Report (including the content and information made available through this Report), in whole or in part, in any manner, unless authorized as stated therein or without the written consent of BRIDGE, nor use the content or information made available through this Report for any unlawful or unintended purpose. 17