Deloitte Shared Services, GBS & BPO Conference

Transcription

1 Deloitte Shared Services, GBS & BPO Conference Focus 5: Leiden University Moving up the value chain to predictive analytics and artificial intelligence Rob van den Wijngaard, Leiden University and Sytze Smit, Deloitte November 2017 Vienna, Austria

2 Key figures (2016) Oldest university in the Netherlands (1575) Employees: Students: PhD s: 411 Budget: 558 million Rob van den Wijngaard Manager Financial Shared Service Centre at Leiden University Initiator of Continuous Monitoring in the Netherlands Frequent speaker and trainer on Continuous Monitoring at various conferences and organizations Change Manager

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4 #dowhatyoucant

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6 Continuous Monitoring: our start of changing the game FSSC: Optimal customer centric service! Process optimization Continuous monitoring and Blackline Declaration system and current guidelines Employee knowledge Scorecard ESS and mobility Lean six sigma Inspiration Co-innovation Visualization

7 Don t be afraid to start small Let s see Testing ground

8 Organization Process Innovation Information technology People

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11 Changing the game: the next steps 1. Double-assigned invoice numbers 2. Double fuzzy invoices 3. Violations AO in master data 4. Age outstanding credit amounts on external claims 5. Invoices in work inventory older than 10 business days 6. VAT controls (i.a. illogical combinations) 7. Violations AO in workflow 8. FI validations (e.g. diverse zero-checks) 9. Password control 10.HR: secondary activities 11.Safeguard AO regarding SAP authorizations 12.Tax analyses: hiring staff & labor costs Universiteit Leiden. Bij ons leer je de wereld kennen Strict controls Fuzzy matches Illogical combinations Text mining Age analyses End controls Signaling

12 Significant risks Key Controls Continuous Auditing Process Controls in Enterprise GRC Application Continuous Monitoring Generate risk based reports Process Controls Assigned to Business Operations & IT General IT audit: determine that the control is working - Governance - Control of change requests - Authorizations Verified improvement of administration Reduction of errors

13 Continuous Monitoring platform Business Data-analytics Duplicates Completeness of data Process analytics Text mining Check for certain key words Signal list Exceptions Correct errors Reduction of errors / exceptions Analyse errors Optimize

14 Anomaly detection Compare travel and expense transactions with other transactions User profiling Determine the behaviour of end-users by measuring the quality of travel and expense transactions Machine Learning Labour costs controls Tax controls

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16 Data declarations period x All declarations data

17 Average flight to London costs approx. 150 euro Search for deviations

18 Based on history (all declarations) we are able to focus on potential risks declarations/declarants All declarations data

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21 All expenses period x Find commonly occurring subwords Find common word combinations Preprocessing the data Remove irrelevant information Clean out punctuation

22 Learn patterns for each bucket Common words: farewell, staff, party Average amount: 100 euros Common words: train, ticket, travel Average amount: 10 euros Common words: Lunch, dinner, business Average amount: 75 euros

23 All declarations data New expense Predict which bucket it belongs

24 Continuous Monitoring platform Business Data-analytics Duplicates Completeness of data Process analytics Text mining Check for certain key words Signal list Exceptions Anomaly detection Compare travel and expense transactions with other transactions User profiling Determine the behaviour of end-users by measuring the quality of travel and expense transactions Machine Learning Labour costs controls Tax controls Reduction of errors / exceptions Correct errors Analyse errors Optimize

25 Extract data Analyze / Control Follow up

26 Demo Proof of Concept Ensure follow-up Empower employees Enable learning loop

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30 2012 Key processes 1 Purchase to pay 2 Order to cash 3 Payroll 4 Record to report 5 Cash & bank Management

31 2017 Key processes 1 Purchase to pay 2 Order to cash 3 Payroll 4 Record to report 5 Cash & bank Management Monitor Processes Intelligent workflows Robotics Analytics / CM platform New skills / continuous learning

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34 Rob van den

35 Deloitte Shared Services, GBS & BPO Conference November 2017 Vienna, Austria November 2017 Vienna, Austria