An Introduction to Arpin International (UK) Ltd. Quality Leaders In Worldwide Moving Arpin International Group (UK) Ltd. All rights reserved.

Transcription

1 An Introduction to Arpin International (UK) Ltd. Quality Leaders In Worldwide Moving Arpin International Group (UK) Ltd. All rights reserved.

2 Table of Contents Welcome. Introduction to Arpin International (UK) Ltd...3 The Arpin Experience...4 Creative Storage Solutions...5 Technology Solutions...5 Value Added Services...5 Quality Programme Agents Committed to Excellent Services...6 Environmental Sustainability....6 Liability...7 Benefits of Partnering With Us Contact Details Arpin International Group (UK) Ltd. All rights reserved. 2

3 Introduction to Arpin International (UK) Ltd. Arpin International (UK) Ltd. is part of the Arpin Group; an industry leader in providing worldwide moving and storage services through its strategic service centres in the Americas, EMEA and APAC. Founded 1900, the Arpin Group continues to be owned and operated by the Arpin family. The Arpin Group is financially sound with a sole focus on the shipment and storage of household goods and personal effects. Arpin Groupʼs resources and assets centre on empathetic professionals - many of whom have lived overseas and experienced multiple international moves. Our global coverage ensures a continuity of service to your expatriates through direct contact with our dedicated staff. We provide our clients with a single point of contact together with some of the most advanced web based reporting solutions in the industry. We are FIDI/FAIM accredited and all our crews are B.A.R trained export packers. It is the objective of the Arpin Group to continue to be financially sound and to embrace new opportunities to expand. Arpin Group opened a strategic service centre in Shanghai, China in We also plan to open an office in Moscow, Russia and Calgary, Canada to compliment the existing sales offices in Europe and North America. Arpin Group's commitment to continuous investment in the company enables us to anticipate and respond to the rapidly changing global business requirements of our customers. Arpin Group is the largest worldwide household goods moving company that is not owned by a third-party relocation management services corporation. Our independence allows us to work effectively with any third-party relocation management company without any conflict of interests. Together we can cover all services that your company may require Arpin International Group (UK) Ltd. All rights reserved. 3

4 The Arpin Experience The Arpin Group assigns a dedicated relocation coordinator to guide each assignee through the entire moving process. Our coordinators are day to day move managers who take the time to listen to the needs and requirements of our customers. Our success lies in the ability to adapt to our customers needs by addressing individual expectations and providing solutions for each individual move. Our dedicated coordinators manage the door-to-door moving process by using a state of the art computer system. Time sensitive prompts automatically trigger activity ensuring swift and effective moves. Close and continuous supervision of each individual move helps to anticipate and manage potential problems. This minimises delay and reduces the expenses associated with global relocation. The advanced tracking system combined with our relocation coordinatorʼs genuine desire to provide a flawless, carefully managed move, results in the delivery of consistently high levels of customer satisfaction Arpin International Group (UK) Ltd. All rights reserved. 4

5 Creative Storage Solutions Unique to the Arpin Group we offer our sister company Creative Storage Solutions (CSS) as a resolution to your storage management needs. CSS takes global storage data in any format and performs an audit on the information. The data is then used to audit supplier rates, manage the invoice process and provide information back to the client. Capabilities of CSS include: A standard storage rate is negotiated based on industry benchmarking Receives, records and pays all invoices Audits physical warehouses Manages the storage release process Reports on projected savings and costs. CSS will manage your global storage database, freeing up administrative resources to focus on core business. Technology Solutions Our advanced technology solution Cognos ReportNET is a user friendly information and management reporting system. It allows you to gather any required information on logistics, critical data and costings in easy to understand formats. Arpin AIRE (Automated International Rate Estimator) is our web based estimator and tracking system. With a unique username and password you can gather quotes quickly for air and sea shipments. This is ideal for cost projections. The system also enables you to track shipments worldwide. Value Added Services The Arpin Group can also provide the following value added services at no additional cost: Relocation Policy Analysis: Review and analysis of an existing relocation policy specifically in the moving and storage area. The policy is analysed for competitiveness and cost effectiveness. Relocation Policy Development: A custom designed relocation policy document for moving and storage services which is based on your desired inputs. Our services evolve as we innovate new ways to help our clients achieve their relocation policy objectives. We offer a range of groundbreaking and cost-effective solutions which ensure successful relocations and costsavings. Quality Programme It is Arpin Groupʼs goal to provide the best value and service consistency. To that end, we have outsourced our Quality Services Reporting (QSR) programme to Parsifal Corporation, a quality and cost audit firm. Parsifal are widely acknowledged as the most experienced and reputable auditing firm in the moving industry. On our behalf and subject to our clientʼs approval, Parsifal contacts every transferee we move to collect their feedback. Questions relating to the service quality provided by the Relocation Coordinator, Origin Agent and Destination Agent together with timeliness and ease of communication are solicited. By outsourcing our Quality Services Reporting to an Arpin International Group (UK) Ltd. All rights reserved. 5

6 independent audit firm we are able to collect unbiased feedback, which is the most effective tool towards continuous quality improvement internally and externally. Ultimately this information improves our risk management. Our continuous quality improvement and risk management programme has resulted in the Arpin Group receiving numerous service quality awards and recognition from clients over the years. Arpin ACES (Agents Committed To Excellent Service) For areas that are not directly covered by our strategic service centres we have defined carriers. These areas outside our physical presence are handled by pre-approved supplier partners within our supply chain management network ArpinACES. Together we provide total global coverage. ArpinACES (Agents Committed to Excellent Services), our award winning supplier selection and quality management programme, allows us to provide consistent high-quality service throughout locations. We TRULY partner with the finest agents in every market based on service quality and cost competitiveness. This is irrespective of their umbrella network affiliations. Environmental Sustainability Arpin Renewable Energy, a wholly-owned Arpin Group company, is the first research and development company within the moving and storage industry that is dedicated to developing products that address climate change to help create a cleaner environment. Arpin Renewable Energy also manages and implements all green initiatives across all Arpin Group subsidiaries. Measurable environmental improvements that have yielded both economic and environmental benefits include: The purchase of enough offsets through Arpin Groupʼs partnership with TerraPass to completely eliminate the carbon imprint of all Arpin Groupʼs subsidiaries and offices worldwide including through employee travel and commuting. TerraPass is a company that assists organisations define changes they can make to reduce their emissions and qualify their work for carbon crediting. The ongoing retrofitting of Arpin Group's offices with new lighting and sensors. This effort by Arpin Renewable Energy will allow Arpin Group to reduce greenhouse gases (CO2) by 299,245 annually. The estimated annually savings are 272, KWH and $31, Arpin International Group (UK) Ltd. All rights reserved. 6

7 Every element (heavy-duty cardboard, paper etc) is recycled and does not end up in land fill. The company only purchases packing materials from companies that are practicing sustainable forestry. All of the Arpin Group use only recycled paper for printing and buy and distribute only earth friendly products. All office locations recycle cans and glass. Liability Arpin Group can arrange transit insurance for the movement and storage of household goods and personal effects for your companyʼs transferees. The cover provides full replacement or repair subject to a completed value inventory list. Some of the benefits of our liability programme include: Arpin Group is actively involved in the management of the claims process Full replacement or repair cover based on the declared value of the shipment 60 days storage in transit at no additional premium Ability to cover normally excluded risks such as pairs and sets Your company will benefit from highly competitive premiums due to our superior claim ratio and long standing relationship with our underwriter Arpin International Group (UK) Ltd. All rights reserved. 7

8 Benefits of Partnering With Us Global Coverage 24 hour assistance Longevity family owned with over 100 years experience Proven quality track record reputation for excellent service Financially stable Arpin as a company generated over 122 million in revenue last year FIDI/FAIM accredited, FIDI trained staff, B.A.R trained crews Multi-cultural and multi-lingual staff Direct contact with local Arpin expertise Single Point of Contact and Accountability Continuous customer care throughout the moving cycle, from surveying, pre move counseling to site visits. Easy to use customer friendly technology No reciprocal agreements, giving us better flexibility and independence when selecting supplier partners Cost competitive, high quality service Arpin International Group (UK) Ltd. All rights reserved. 8

9 Strategic Service Centres Arpin International Group (UK) Ltd. The Business Centre Green Road Horsmonden Kent TN12 8JS United Kingdom For Enquiries: Alistair Steward Business Development Manager Office EMEA London, United Kingdom Dublin, Ireland Wiesbaden, Germany APAC Shanghai, China Hong Kong, China Singapore, Singapore Americas Toronto, Canada Boston, MA, United States Natalie Chapman New Business Developer Office E- mail: Providence, RI, United States New York, NY, United States Seattle, WA, United States Arpin International Group (UK) Ltd. All rights reserved. 9

10 All service marks, trademarks, trade names, trade dress, logos, and other forms of intellectual property of Arpin International (UK) Ltd. herein contained, whether registered or unregistered, are proprietary to Arpin Group, Inc., its affiliates and/or subsidiaries, as applicable, and any use or reproduction of same, in whole or in part, without the express written consent of the owner, is strictly prohibited. Copyright 2010 Arpin Group, Inc. All Rights Reserved Arpin International Group (UK) Ltd. All rights reserved. 10