HSCN Supplier Briefing. Thursday 25 th January 2018

Transcription

1 HSCN Supplier Briefing Thursday 25 th January 2018

2 Agenda Time Item Lead 10:30 10:40 Welcome and Introduction Patrick Clark (NHSD) 10:40 10:55 Procurement Pipeline and DPS John Matthews (NHSD) and Rex Williams (CCS) 10:55 11:15 Private Sector Consumers/ Marketplace Pete Oates (NHSD) Supplier Compliance: 11:20 11:35 Stage 2 refresh Chris Brown (NHSD) Deployment of Services 11:40 12:00 Incident Management Andy Summers (NHSD) 12:00 Close Patrick Clark (NHSD)

3 Procurement Pipeline presented by John Matthews, Commercial Lead, HSCN

4 Agenda Procurement Activity: Regional Summary SW London North SE Midlands East ALB & Private Sector Aggregated Procurements: More Detailed Information MI returns 4

5 Procurements South West Procurement Type Name Route Launch Date No. of Orgs No. of Services Collaborative Devon RM1045 Awarded Cornwall OJEU Launched BSW, Dorset, HIOW RM3825 Jan One Gloucestershire Direct Award Mar AP South West RM3825 Launched Individual Self- Serve N/A Various 31 March

6 Procurements - London Procurement Type Name Route Launch Date No. of Orgs No. of Services AP Once for London RM3825 End Jan c.2500 Individual Self- Serve N/A Various Mar

7 Procurements North Procurement Type Name Route Launch Date No. of Orgs No. of Services Collaborative YHPSN OJEU Launched Greater Manchester RM1045 Launched North Yorkshire Trusts and CCGs Direct Award (RM1045) Awarded Lancashire PSN RM1045 or RM3825 Feb/Mar North and South Tees RM3825 Jan/Feb NECS RM3825 Mar Informatics Merseyside RM1045 Jan/Feb AP North East RM3825 End Feb 2018 North West RM3825 Oct Individual Self- Serve N/A Various 31 March

8 Procurements South East Procurement Type Name Route Launch Date No. of orgs No. of Services AP South East RM3825 Mar Individual Self- Serve N/A Various March

9 Procurements Midlands Procurement Type Name Route Launch Date No. of Orgs No. of Services Collaborative Herefordshire RM1045 Awarded 2 37 Birmingham CCG s Direct award TBC WMPSN2 RM1045 May 18 AP Midlands West RM3825 Jun Midlands East RM3825 Jun Individual Self- Serve N/A Various Mar

10 Procurements - East Procurement Type Name Route Launch Date No. of Orgs No. of Services Collaborative Lincolnshire RM1045 Awarded Eastnet OJEU Launched BLMK RM3825 Jan/Feb 18 Essex RM1045 Jan/Feb Suffolk OJEU Jan/Feb Leicestershire Partnership RM1045 Feb Norfolk RM3825 Feb Nottinghamshire CCG s TBC March Derbyshire RM1045 or RM3825 Feb/Mar AP East RM3825 Aug Individual Self- Serve N/A Various Mar

11 ALB and Private Sector Procurements Procurement Type Name Route Launch Date No. of Orgs No. of Services AP ALBs RM3825 Mar Individual Self- Serve NHS Digital RM3825 Launched 1 14 NHS England RM3825 or RM1045 April Private Sector Direct Nov 17 Dec

12 South West: Aggregated Procurement Scope Aggregated Procurement for Access Connectivity and Supplementary Components listed in the DPS. Procurement launched on 19 Dec Organisations 242 Services Local Considerations Bristol, North Somerset & South Gloucestershire (163 services), Somerset CCG (75 services) plus 4 x Councils St Peter s Hospice, BrisDoc, One Care and GP Care - private sector organisations North Somerset Council, Bristol Community Health, Sirona Care and Health, One Care, Somerset County Council, St Peters Hospice, and North Somerset Community Partnership - no existing N3 connections Supplier Engagement Bid Migrations Finalise Generic and SW specific procurement documentation Publish RFP, Supplier Clarification Evaluation Award Place Order Oct Nov Dec Jan Feb March April 12

13 London: Aggregated Procurement Scope Aggregated Procurement for Access Connectivity and Supplementary Components covering the full Scope of Services in the DPS. Largest Aggregation Target Launch Date late-january 2018 C services Preliminary site address information for OfL has been made available on the DPS website to assist supplier planning Local Considerations London will be lotted into 5 Lots (aligned with STP regions). Suppliers may bid for 1 or more lots Each NHS provider organisation will belong to a single Lot. A single supplier will be asked to supply connectivity for an organisation regardless of where the provider site is located London is the largest AP We have extended by two weeks the period suppliers have to respond, however suppliers should ensure they are ready. 8 Weeks to respond to RFP Customers may need to refine their requirements once the pricing has been shared. (Suppliers should therefore price competitively across the full scope of services) Supplier Engagement Bid Migrations Finalise Generic and London specific procurement documentation Publish RFP RFP Issued Supplier Clarification Evaluate & Award Place Orders Dec Jan Feb March April May June Indicative Timetable 13

14 OfL Lotting We anticipate homing each NHS provider organisation into a single Lot, based on STP alignment and location of their sites. Some HSCN sites will sit outside of their home geographic region, but will still be provided by the winning CN-SP for the organisation s Lot. CSUs and support organisations will potentially be required to engage with one or more suppliers to cover their NHS organisations across London. 14

15 NE: Aggregated Procurement Scope Aggregated Procurement for Access Connectivity and Supplementary Components covering the full Scope of Services in the DPS. Target Launch Date February 2018 c. 33 services Local Considerations Supplier engagement session took place on 24/1/18 Single lot Site details have been published by CCS to inform suppliers Where appropriate, suppliers should be engaging with wholesalers early Suppliers should ensure they are ready at the start of each activity on the timeline below. 6 Weeks to respond to RFP Customers will need to refine their precise requirements once the pricing has been shared. (Suppliers should therefore price competitively across the full scope of services) Supplier Engagement Bid Migrations Finalise NE specific procurement documentation Publish RFP Supplier Clarification Evaluation & Award Place Order Jan Feb Mar Apr May Jun Jul Indicative Timetable 15

16 South East: Aggregated Procurement Scope Aggregated Procurement for Access Connectivity and Supplementary Components. Target procurement launch 6 March 2018 Scope currently being finalised no. of services could be in range of Supplier pre-engagement conversations intended for Feb (once scope and customer list finalised) Local Considerations Customer site list currently being finalised Conversations (all to be confirmed) ongoing, including with: Trusts (e.g. Dartford & Gravesend NHS Trust, East Kent Hospitals FT, Maidstone & Tunbridge Wells NHS Trust, Medway FT, Queen Victoria Hospital FT, Oxford Health FT) CCGs (e.g. Medway, West Kent, Thanet, Ashford, Aylesbury Vale, Windsor Ascot & Maidenhead, Slough) CSUs (e.g. South, Central & West, NEL) Councils (e.g. East Sussex, Kent, Medway) Supplier Engagement Bid Migrations Finalise SE specific procurement documentation Publish RFP Supplier Clarification Evaluation Award Place Order Jan Feb Mar Apr May Jun Jul 16

17 Arms Length Bodies: Aggregated Procurement Scope Aggregated Procurement for Access Connectivity and Supplementary Components covering the full Scope of Services in the DPS. Including NHS Arms Length Bodies Including Health and Justice sites Sites are located through all locations in England Target Launch Date March 2018 Local Considerations Customers will need to refine their precise requirements once the pricing has been shared. (Suppliers should therefore price competitively across the full scope of services this will be evaluated) Supplier Engagement Bid Migrations Finalise customer requirements for Arms Length Bodies Publish RFP Supplier Clarification Evaluate and Award Place Order Dec Jan Feb March April May June July Indicative Timetable 17

18 Delivering value for the nation through outstanding commercial capability and quality customer service Monthly Management Information Returns Suppliers responsibility under HSCN DPS RM /01/

19 Delivering value for the nation through outstanding commercial capability and quality customer service MI Collection - MISO Complete online or download each month your MI monthly return template which is in MISO (Management Information System Online) Ensure that all MI monthly return templates are completed accurately and correctly and are uploaded to MISO Ensure MI monthly return templates (inc. nil returns) are completed according to the DPS contractual date - 7th day of the month If there are any issues then please contact the MISO helpline or mailbox (Details on last slide) 25/01/

20 Delivering value for the nation through outstanding commercial capability and quality customer service MISO If the Category Manager isn t happy with your MI monthly return template they will contact you explaining what isn t correct with your MI return You may need to redo the MI monthly return template - however you must delete the first effort before resubmitting/uploading a new MI monthly return template Common issues: URNS and incomplete data 25/01/

21 Delivering value for the nation through outstanding commercial capability and quality customer service MISO Contact details MISO Mailbox - miso.mailbox@crowncommercial.gov.uk MISO Helpline Telephone Number: General Contact Number: Service Desk (08:30 17:30 Monday to Friday) info@crowncommercial.gov.uk 25/01/

22 Private Sector Marketplace presented by Peter Oates, Senior Project Manager, HSCN

23 Private Sector Marketplace The opportunity Numbers and types of organisations Numbers of connections The overall financial size Changes in the Healthcare Marketplace increasing opportunities Wider participation across health, social care and third sector Increasing activity from those already connected 23

24 Current Client Base There are 550 discrete private sector organisations In terms of the services we provide to them 440 of these have DSL as their primary class 263 have Ethernet In financial terms this is a million pound plus market and is growing 24

25 Private Sector Marketplace The HSCN Quote form The process that you signed-up to The expectation around that 25

26 Private Sector Marketplace Customer feedback We are getting feedback from customers that suppliers are not as responsive as they expected Is there a reason to hold back from this marketplace? 26

27 Private Sector Marketplace What is the way forward? Any advice on how to engage and encourage the private sector to engage with you and procure HSCN services? Reach Clients Aggregated Procurements 27

28 HSCN Compliance Update presented by Chris Brown, Compliance Lead, HSCN

29 Compliance overview Stage 1: - Application form - Companies house and finance audit - Commitment statement - Response to the HSCN Obligations Framework - ISO and CAS(T) security applications and proof of compliance - High Level Design document solutions architecture - IT Health Check audit by a CHECK or CREST accredited supplier HSCN Compliance Board Key inputs for Stage 2: - Connection guidance and application forms for Peering Exchange, Advanced Network Monitoring and Network Analytics Services to include NHS Digital managed handshakes - Full technical guidance materials pack to allow the CN-SP to develop Stage 2 materials Key outcomes - Stage 1 compliance award letter CN-SP status granted - The HSCN Assurance Mark - Membership to the HSCN Industry Forum that is used to consult HSCN suppliers on any changes to the HSCN environment Once a supplier becomes Stage 1 compliant they: - Become a CN-SP - Can market services and provide customer quotations - Can partake in procurements to the point specified by the procuring body. (For DPS procurements this is the point at which bids are submitted) They can not: - Deploy live HSCN connectivity until they can demonstrate Stage 2 Compliance Stage 2: - Detailed design solutions architecture - Detailed Service Management design response to the Service Management Addendum - Full and proven Connections (fully assured via gated approach) to the HSCN Peering Exchange, the Advanced Network Monitoring solution and the Network Analytics Service Key outcomes - Stage 2 certificate - Fully fledged CN-SP ready to provision live HSCN Services including sharing performance and monitoring data with NAS and ANM and providing reporting data to NHS Digital s deployment office Once a supplier becomes Stage 2 compliant they can: - Deploy live HSCN connectivity - Submit valid bids for procurements being run via RM3825 At this stage the CN-SP is formally bound by the CN-SP Deed.

30 Compliance update new materials or clarifications An uplifted version of the Compliance Operating Model will be released that will incorporate Advanced Network Monitoring and Network Analytics Service connections as a core requirement for Stage 2 Compliance for current and future applications Work is underway to determine any gaps in guidance concentrating primarily on IPAM, QoS, DNS, VRF Routing, Cyber Security controls if gaps are found then further guidance or clarifications will be issues to all CN-SPs

31 Incident Management presented by Andy Summers, Service Management Lead, HSCN

32 HSCN Incident Support Model HSCN has introduced a multi supplier incident model The Incident model enables collaboration between HSCN suppliers with the aim of resolving incidents as quickly as possible Suppliers can contact each others Service Desk directly if they believe the fault to be within that suppliers service boundary This means CNSPs do not have to report all incidents to the Peering Exchange Provider for them to facilitate investigations and conversations, unless the CNSP is unable to determine where the fault is after initial investigations

33 HSCN Incident Support Model SMOP2 within the Obligations Framework states The HSCN Supplier shall collaborate with the HSCN Authority, other NSPs and the Service Coordinator to ensure the HSCN Services provided to the HSCN Consumers meet their contractual requirements. Key Consumer Incident Flow Incident Communication Channel Service Co-Ordinator HSCN Network Service Provider Transition State until 2020 CNSP Service Desk Internet Incident CNSP #2 Peering Network Service Provider Desk ANM BT TN

34 HSCN Incident Support Model The Service Management Addendum provides supporting process information to the OF All severity 1 CNSP incidents need to be notified within 20 minutes from being raised to the NHS Digital Service Coordinator. (Please see the Service Management Addendum for further information). HSCN Suppliers are expected to work together to aid resolution of HSSIs (high severity service incidents) If necessary, the SC can assist with bringing relevant suppliers together to help with multi supplier investigations.

35 HSCN Incident Support Model How can Suppliers help CNSP HSCN Service Management processes used for Stage 2 compliance evidence, to be revisited by staff within CNSP organisations Peering Exchange Provider to list CNSP Service Desk contact number/ details on the Peering Portal The Service Co-Ordinator tracks CNSPs for ongoing compliance of the Obligations Framework The SC will contact CNSP directly when there is non-compliance

36 New HSSI Raised to SC Taken from Service Management Addendum Phase HSCN Consumer / Local Service Desk HSSI identified / recorded and raised to Consumer Network Provider Consumer Network Provider HSSI identified / recorded and raised Receive and review HSSI notification / information Record Incident Information (Minimum HSSI Dataset) Action resolution activities <20 Mins Telephone SC and Transfer HSSI Dataset Service Co-ordinator (SC) Receive HSSI Dataset, record and await update